brand new laptop - internet not working?, toshiba tecra |
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 May 3 2006, 08:55 PM
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#1
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Member  Posts: 28 OS: windows 2000  |
heres my situation i have a Tosibha Tecra laptop that was previously for work. as i left my job, they cleared everything on the computer, only to reload windows xp and afew other standards. at home, when i plug in my adsl, the internet doesnt work i assume i now have to load something or change settings to set this up to work? do i have to go as far as d/l a modem driver? (someone suggested that). or do i just have to go to my control panel and fix the settings? i'm a computer novice here, so bare with me thanks guys! |
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May 3 2006, 09:18 PM
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#2
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 Tech Administrator  Posts: 14,142 From: Bozeman, Montana, USA OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64 
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Hi mosdef...
Open Device Manager and look for any yellow ? or ! associated with the Network Adapter. Do you see any? (To access Device Manager...right click on "My Computer" and choose "Properties". Under the "Hardware" tab, click the "Device Manager" button.) wannabe1 |
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May 4 2006, 08:00 PM
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#3
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Member Posts: 28 OS: windows 2000 |
hey wannabe
under device manager, i went into Network adapters i didnt see any ? or ! what i do see under Network adapter is: -Intel® PRO/100 VE Network Connection -Intel® PRO/Wireless 2200BG Network Connection |
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May 4 2006, 09:12 PM
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#4
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Tech Administrator Posts: 14,142 From: Bozeman, Montana, USA OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64
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Open Control Panel and double click the "Internet Options". Under the "Connections" tab, click on the "LAN Settings" button. Is "Automatically detect settings" checked?
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May 4 2006, 09:13 PM
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#5
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Member Posts: 28 OS: windows 2000 |
yes it is
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May 4 2006, 09:21 PM
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#6
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Tech Administrator Posts: 14,142 From: Bozeman, Montana, USA OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64
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Go back to Device Manager, in Network Adapters, right click on Intel® PRO/100 VE Network Connection, and choose "Properties". Is the device enabled and working properly?
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May 4 2006, 09:25 PM
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#7
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Member Posts: 28 OS: windows 2000 |
yep. i right clicked on it and the status says: device is working properly
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May 4 2006, 09:34 PM
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#8
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Tech Administrator Posts: 14,142 From: Bozeman, Montana, USA OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64
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Hmmmmmm...
Is there software that your ISP has you install to access their service? |
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May 4 2006, 09:35 PM
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#9
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Member Posts: 28 OS: windows 2000 |
not that i know of? my main computer, and my other laptop work fine, and there was no software installation.
do i have to d/l the toshiba tecra modem driver? |
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May 4 2006, 09:47 PM
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#10
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Tech Administrator Posts: 14,142 From: Bozeman, Montana, USA OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64
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Look in the device manager and check your modem...is it working properly?
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May 4 2006, 09:51 PM
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#11
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Member Posts: 28 OS: windows 2000 |
under device manager, i click on modems, then see Toshiba software modem.
i right clicked that and it says device is working properly |
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May 4 2006, 09:56 PM
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#12
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Member Posts: 28 OS: windows 2000 |
when i go to - Start - all programs - connect to - show all connections
i notice on the local area connection it says "network cable unplugged" and has an X there |
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May 4 2006, 09:59 PM
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#13
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 Fixer-upper guy  Posts: 1,791 From: New Iberia, Louisiana OS: Windows XP Home Edition |
Download Winsock XP fix and run it. Cilck on Fix. This should repair your internet connection.
Is this computer linked to others via a router? If so, we may have to approach this differently. -edit: hang on a second, I just saw your last post. My suggestion above will not work. Lemme make different instructions. This post has been edited by computerwiz12890: May 4 2006, 10:00 PM |
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May 4 2006, 10:00 PM
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#14
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Member Posts: 28 OS: windows 2000 |
actually yes i'm using a router
and also, how do i d/l that winsock XP fix if i cant get on the net with the laptop? |
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May 4 2006, 10:02 PM
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#15
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Fixer-upper guy Posts: 1,791 From: New Iberia, Louisiana OS: Windows XP Home Edition |
I need a description of your setup:
Is your laptop connected to the modem or router 1st? |
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