Welcome Guest ( Log In | Register )

Discover the best free computer help!
Learn more about Geeks to Go by taking the tour. Spyware, virus, trojan, fake security or privacy alerts? Read the malware cleaning guide.
      
 
 Reply to this topicStart new topic
Can't get Norton Antivirus to open in 'Safe' Mode
restless
post Jul 13 2006, 03:38 AM
Post #1


New Member
*
Posts: 6
OS: Windows XP
Hi all... new here.. i'm trying to use my Norton Antivirus to delete a "downloader" virus from my computer.. followed all the steps provided by symantec on the specific problem, except when i get into safe mode, Norton won't open, none of the applications work and after a couple seconds i get an error message as follows: "Symantec Integrator has encountered a problem and needs to close". Any solutions? TY in advance. thumbsup.gif
Go to the top of the page
 
+Quote Post
Caracas
post Jul 13 2006, 03:42 AM
Post #2


Member
***
Posts: 132
OS: XP
I'm not entirly sure, but I think that in order to start Norton, you'll need to start some services which are not started in safe mode.
But as I said, I'm not sure about that.

Should be in the Symantec documentation, though
Go to the top of the page
 
+Quote Post
restless
post Jul 13 2006, 03:07 PM
Post #3


New Member
*
Posts: 6
OS: Windows XP
any other ideas?
Go to the top of the page
 
+Quote Post
Neil Jones
post Jul 13 2006, 04:49 PM
Post #4


Member 5k
********
Posts: 5,403
From: UK
OS: Windows XP Home Edition Service Pack 3
Norton doesn't work in Safe Mode.

Depending on what type of virus it is, Symantec may have a separate downloadable file that cleans up the virus, if the main program hasn't find it already.
Go to the top of the page
 
+Quote Post
restless
post Jul 13 2006, 09:11 PM
Post #5


New Member
*
Posts: 6
OS: Windows XP
(Neil Jones, hopefully you find this cause either your inbox is full or your not accepting messages, anyone else is welcome to look as well biggrin.gif )

you seem to def. know your stuff so i was wondering if you'd have any advice as to how to get rid of this 'downloader' virus off my computer, it says its specifically in my system32 folder "egai32.dll" but it won't delete it using Norton regularly and i cant manually delete it because everytime i try to it says,"Cannot delete: It is being used by another person or persons, Close any programs that might be using this file and try again." Any thoughts would def. be appreciated.

restless
Go to the top of the page
 
+Quote Post
happyrock
post Jul 13 2006, 09:18 PM
Post #6


Trusted Tech
Group Icon
Posts: 3,460
OS: xp
get wholockme....you will be able to stop any process using it and kill it..

f you're having problems deleting a file, you might consider using WhoLockMe. The program has a handy Explorer extension, which shows which Windows process is locking the file. One click kills the process (a virus, Trojan, spyware, or in my case, a dialog box enhancer), after which you can delete the tenacious hanger-on.

http://www.pcworld.com/downloads/file_desc...id,25368,00.asp

This post has been edited by happyrck: Jul 13 2006, 09:19 PM
Go to the top of the page
 
+Quote Post
restless
post Jul 13 2006, 10:04 PM
Post #7


New Member
*
Posts: 6
OS: Windows XP
QUOTE(happyrck @ Jul 13 2006, 10:18 PM) [snapback]730694[/snapback]

get wholockme....you will be able to stop any process using it and kill it..

f you're having problems deleting a file, you might consider using WhoLockMe. The program has a handy Explorer extension, which shows which Windows process is locking the file. One click kills the process (a virus, Trojan, spyware, or in my case, a dialog box enhancer), after which you can delete the tenacious hanger-on.

http://www.pcworld.com/downloads/file_desc...id,25368,00.asp


okay, downloaded it, followed all the instructions, when i click on the .exe file, all i get is a message that goes:

No file name specifed

Usage: "WhoLockMe [-m] [-f] filename"

-m : Display the DialogBox at the mouse position
-f : Don't test if file exists



In the mean time, i tried a program called "Suredelete" and it couldn't get rid of it

This post has been edited by restless: Jul 13 2006, 10:11 PM
Go to the top of the page
 
+Quote Post
wannabe1
post Jul 13 2006, 10:16 PM
Post #8


Tech Administrator
Group Icon
Posts: 13,921
From: Bozeman, Montana, USA
OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64
Hi restless...

Try Move on Boot. It really sounds like you need to pay a visit to the Malware Forum. We can't give you malware advice in this forum... thumbsup.gif

wannabe1
Go to the top of the page
 
+Quote Post
restless
post Jul 13 2006, 10:17 PM
Post #9


New Member
*
Posts: 6
OS: Windows XP
QUOTE(wannabe1 @ Jul 13 2006, 11:16 PM) [snapback]730731[/snapback]

Hi restless...

Try Move on Boot. It really sounds like you need to pay a visit to the Malware Forum. We can't give you malware advice in this forum... thumbsup.gif

wannabe1


okay, if this doesn't work, i will... sorry about not knowing which forum discussion goes where blushing.gif
Go to the top of the page
 
+Quote Post
wannabe1
post Jul 13 2006, 10:22 PM
Post #10


Tech Administrator
Group Icon
Posts: 13,921
From: Bozeman, Montana, USA
OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64
Not a problem...you've kind of got a dual issue here. The malware team can get the stuff that the scanners can't touch...that's the way to go if you suspect an infection. wink.gif
Go to the top of the page
 
+Quote Post
restless
post Jul 13 2006, 10:52 PM
Post #11


New Member
*
Posts: 6
OS: Windows XP
QUOTE(wannabe1 @ Jul 13 2006, 11:22 PM) [snapback]730734[/snapback]

Not a problem...you've kind of got a dual issue here. The malware team can get the stuff that the scanners can't touch...that's the way to go if you suspect an infection. wink.gif


well the move on boot seemed to work... thanks for all the help everyone
Go to the top of the page
 
+Quote Post
wannabe1
post Jul 13 2006, 10:54 PM
Post #12


Tech Administrator
Group Icon
Posts: 13,921
From: Bozeman, Montana, USA
OS: Windows 95, 98, 98SE, ME, Windows XP, Vista Ultimate X64
Get's em everytime... thumbsup.gif

Seriously consider the malware suggestion, though...sounds like you need it.

wannabe1
Go to the top of the page
 
+Quote Post
Guest_rushin1nd_*
post Jul 13 2006, 11:49 PM
Post #13








his may work directly

http://files5.majorgeeks.com/files/395af64...dmin/symnrt.exe


Not sure what you were trying to post here, rushin1nd, but it was huge...I copied it to notepad and attached it.

wannabe1

This post has been edited by wannabe1: Jul 14 2006, 12:28 AM
Attached File(s)
Attached File  rushin1nd_reply.txt ( 10.86K ) Number of downloads: 4
 
Go to the top of the page
 
+Quote Post
 

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 
RSS Time is now: 20th November 2008 - 05:56 AM
Advertisements do not imply our endorsement of that product or service. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk.
Powered By IP.Board © 2008  IPS, Inc.