can someone help me - i need to get rid of Win32.Unknown.Random.X
how do i ?
thanks - m

Hello maggiesgirl

Please download RUNSCANNER to your desktop and run it.

• When the first page comes up select Beginner Mode
• On the next page select Save a binary .Run file (optional) then click Start full computer scan at the bottom.
• At this time Runscanner.exe may request access to the Internet through your firewall please allow it to do so, it will then run for two or three minutes.
• On completion it will ask for a location to save the file and a name. It will do this for both the .run file and the log
• Call the file "Select a file name here" and save it to your desktop. You will see the .run file on your desktop. Please zip that file by right clicking and selecting send to Zip file

Then upload that as an attachment along with the log file produced in your next post.



Please download Deckard's System Scanner (DSS) and save it to your Desktop.

• Close all other windows before proceeding.
• Double-click on dss.exe and follow the prompts.
• If your anti-virus or firewall complains, please allow this script to run as it is not malicious.
• When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

Due to lack of feedback, this topic has been closed.

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