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how do you remove Sunbelt CounterSpy, won't uninstall trial version vista laptop
_The_Nothing_
post Nov 13 2007, 02:24 PM
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OS: vista Laptop
I've tried uninstalling it and it fails everytime can some one please help me thanks
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Ax238
post Nov 13 2007, 03:23 PM
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From: SET HOMEPATH
OS: Windows 95/98/2000/XP/Vista
Hello,

This sometimes happens if there is a problem with the currently installed version of an application. Try reinstalling it (I know, it's counterintuitive) and then uninstalling it.

Hope this helps,

Ax
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_The_Nothing_
post Nov 14 2007, 01:32 AM
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yeah I've tried that two and it won't let me do that either I've googled it also trying to find out how to also but nothing
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Ax238
post Nov 14 2007, 09:38 AM
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From: SET HOMEPATH
OS: Windows 95/98/2000/XP/Vista
It might be a problem with some files being locked/in use. Have you tried closing all programs, even the ones in the system tray, and then uninstalling?

If so, try uninstalling the program in safe mode:
  1. Restart the computer
  2. Start tapping the F8 key. The "Windows Advanced Boot Options Menu" appears. If it doesn't, restart the computer and try again.
  3. Ensure that the "Safe Mode" option is selected (the top option)
  4. Press Enter. The computer then begins to start in Safe Mode.
  5. When you are finished with troubleshooting, close all programs and restart the computer as you normally would.

Let me know how it goes,

Ax
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_The_Nothing_
post Nov 14 2007, 01:05 PM
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OS: vista Laptop
Error 2738.Could not acess VBScript run time for custom action

this is the error I get when I try to use add and remove
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Ax238
post Nov 14 2007, 03:19 PM
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From: SET HOMEPATH
OS: Windows 95/98/2000/XP/Vista
Are you performing the uninstall using an account with administrative privileges? If not, I would suggest trying that out before we go further.
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