Dear Whoever is Kind Enough to Respond,

Thank you for helping me in advance, first off.

Ok, so my computer is a Vista machine with PLENTY of hard drive space, barely even over 6 mos. old, and internet is working and pretty fast. When I want to connect to the iTunes store though, I get a message that I CAN'T. It has been this way for months and Apple was of no help. Grr... Anyway, now I work on a Vista machine, and the admin user is slow, and I mean SLOW, but the other user, is fine! I dunno why this is, but only the Admin user can use the itunes store, and the regular user (which is the one I use, and have my itunes on, and my ipod settings and such etc. can't use the itunes store, everything else ON ITUNES, just not the store. So in order for me to get stuff from one "half" of the computer to the other, I have to put it on a disc or flashdrive, and it is getting old. Correction, it GOT OLD 3 MOS AGO! I am fed up and I KNOW there must be a way to get itunes to work. This is my apple diagnostic report. BTW - I x'd out all the info hackers can use. Just for reference. No your not getting my ISP. I am so confused. The formatting is also my doing... Just letting ya know. Thanks and please help me! thank you!

Microsoft Windows Vista Home Edition (Build 6000)
Dell Inc. Dell DXP061
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26

iTunes Serial Number xxxxxxxxxxxxxxxxxxxx

Current user is not an administrator.
The current local date and time is 2008-02-05 20:04:49.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 7300 LE


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
Description: Intel® 82566DC Gigabit Platform LAN Connect
IP Address: xxxxxxxxxxxx
Subnet Mask: xxxxxxxxxx
Default Gateway: xxxxxxxxxx
DHCP Enabled: Yes
DHCP Server: xxxxxxxxxxxx
Lease Obtained: Tue Feb 05 13:37:45 2008

Lease Expires: Wed Feb 06 13:37:45 2008

DNS Servers: xxxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxxxx(All x's are edits)

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.



**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),

E: SONY CDRWDVD CRX310S, Rev VDK2
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 46:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 48.
The drive CDRW speeds are: 48.


**** iPod/iPhone Connectivity Tests ****

iPodService 7.6.0.29 is currently running.
iTunesHelper 7.6.0.29 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.

Universal Serial Bus Controllers:

Intel® ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

iPod touch running firmware version 1.1.3
Serial Number: xxxxxxxxxxxxxxx (written over)

Check firewall settings. Make sure that iTunes is allowed to access the internet. Windows Firewall or your own personal firewall software may be blocking iTunes access to the internet so check that and let me know.