Hi Can anyone help please?

I have on my main PC Windows Vista home premium, and I suffered a crash yesterday after plugging in a Belkin usb bluetooth dongle. My other drive boots into XP which is how I'm able to join this forum.

When I tried to boot it up into vista, just before the globe & login I get a blue screen of death, which goes away quickly but at the bottom refers to WUDFRd.sys

When I try to boot in safe mode it hangs half way through the drivers & re-boots

I've tried repair with the Vista DVD, system restore had no previous versions, and now I'm at a loss!

I suspect its this driver thats causing a problem but don't know how to resolve it, can anyone help please?

Paul

Hello, and welcome to Geeks To Go.
Are you trying to boot with your "dongle" plugged in?
I ask because if I try to boot with my; MP3, Picture viewer, and some times my camera, plugged in I get a blue screen.
When I unplug the item(s) I can boot normally.
This also happens with my wifes laptop.
We both have Vista home premium.

No, I thought that at first, but it's sat on my desk!
I also tried removing the USB pci card, to no joy

Ok, since this happened right after you installed your dongle, this could be an issue with the driver for the dongle.
this article may relate to your problem.
We can go in to the Vista partition and delete the dongle drivers.

Many thanks how do I go about deleting the dongle drivers?

Thanks again

Paul

We need to find out the name of the driver. You should be able to find this in XP.
Remember to use the drive letter of the Vista partition.
How to delete a folder using the Command Prompt
To start the command prompt in Windows left click Start then Run. Type in "CMD" (without the "") and hit Enter.
Type delete "drive letter" \ "folder" \ "sub folder" \ "file" (the driver)
You may have to search the Vista partition for the right path.

• Right click the Vista drive (in my computer).
• Select explore.

Look for it in the same folder, sub folder, that it is in XP
You can find where it is in XP by doing a search.(just need the name of the driver)
Did the dongle come with an instalation CD?

Not sure where the disc is I'm afraid, how do I find the name of the driver please?

The name of the driver is the name that is referenced in the bluescreen. If you can't read it because it goes away too fast, disable automatic restarts. Do this by pressing F8 as the computer boots up, it will get to an advanced boot options menu. Select "Disable Automatic Restart on System Failure" and press Enter. Your computer will try booting up again, but this time leave the blue screen on. Write down the information under "Technical information" and get back with us.
Also, try booting to the last known good configuration. To do this, press F8 as the computer boots up, it will get to an advanced boot options menu. Select "Boot to the Last Known Good Configuration" and press Enter. See if it starts up that way.

EDIT: hfcg is right. D'oh!

This post has been edited by The Admiral: Feb 21 2008, 02:53 PM

I was under the impression that this is a dual boot computer?

Sorry me being thick, it's WUDFRd.sys that it refers to is this the driver?

See my post, tigerfan. It will explain how to view this blue screen.
In short, yes.

Hfcg & the Admiral, I can't thank you enough!

I downloaded the hotfix, installed from my XP drive onto my Vista drive and it's worked!

"I'm now speaking to you for within Windows Vista! ;-)

MANY MANY THANKS BOTH YOU'VE BEEN FANTASTIC!

Paul

Your welcome.

Good to hear it's working!