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Unable to open Microsoft Office and related document files.
myironlung
post Apr 17 2008, 03:25 PM
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Posts: 5
OS: Windows XP



Hey guys, for the last week or so my Microsoft Office just hasn't been opening. I double click the executable or a Word document and the program just doesn't boot. I'll get an hour glass like it's loading for a second, and then the program just completely doesn't boot at all. Is there any type of diagnostic I can do to see if anything is corrupted? Any help or advice is welcomed and much appreciated. Thanks!

Edit: Using Office 2003.

This post has been edited by myironlung: Apr 17 2008, 03:26 PM
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Vino Rosso
post Apr 18 2008, 02:55 AM
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Do Excel files open OK?

If it's just a Word problem, try renaming normal.dot to normal.old then try opening Word again.

Normal.dot can usually be found in C:\Documents and Settings\[Username]\Application Data\Microsoft\Templates
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myironlung
post Apr 18 2008, 08:53 AM
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No client in Office's suite opens whatsoever. I have also tried to located Normal.doc and it is not located in the aforementioned folder and appears to be missing. I will try to uninstall and reinstall Office entirely and see where it leaves me.
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