BSOD: STOP 0x0000008E (Acer Travelmate laptop, Vista)

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> Geeks to Go! > Operating Systems > Windows Vista™

BSOD: STOP 0x0000008E (Acer Travelmate laptop, Vista)

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katiesam View Member Profile	May 7 2008, 06:34 AM Post #1
New Member Group: Member Posts: 1 Joined: 7-May 08 Member No.: 248,364 Operating System: Windows Vista Professional	I have an Acer Travelmate 8215WLMi which has today developed a problem! Previously it was running alright using Vista Professional but when I try to start the laptop, it lets me log-in using my password but then gives me the blue screen of death. The only specific information on the blue screen screen is as follows: "STOP: 0x0000008E (0xC0000005, 0x821570E6, 0x8D06694C, 0x00000000)" I have searched google and the microsoft help site but don't seem to be able to come up with any solution. I am able to access safe mode and have been led to believe this may point to it being a problem with software rather than hardware? As an aside, I also want to restore my laptop to factory settings but am not sure how to do it. The laptop came preinstalled with Windows XP (no disk was provided), which I upgraded using the Acer Vista upgrade disk. I am unhappy with vista and would prefer to go back to using XP but do not have an XP disk. I believe there is a keystoke sequence that can be used to factory restore an Acer machine but I am unsure what it is - can anyone help?

Jacee View Member Profile	May 7 2008, 11:03 AM Post #2
Malware Expert Group: Expert Posts: 635 Joined: 20-April 05 Member No.: 34,557 Operating System: XP Home, Vista Ultimate, Vista Business	Hi Katiesam Turn off auto run, auto play by following these instructions: http://www.kb.cert.org/vuls/id/889747 You may have inadvertently downloaded some malware from an email or a flash drive.... Once you've done the above, restart your machine and see if you still get the error. If not, you should run a scan with your antivirus program and an online antivirus such as Eset online scanner http://www.eset.com/onlinescan/ ESET Online Scanner: System Requirements http://www.eset.com/threat-center/cac4.php?page=requirements ESET Online Scanner: FAQ http://www.eset.com/threat-center/cac4.php?page=faq ESET Online Scanner: Help http://www.eset.com/threat-center/cac4.php?page=help -------------------- Admin PC Pitstop Admin Teacher WhattheTech *Member of UNITE, the Unified Network of Instructors and Trusted Eliminators*

bdesmond -MVP- View Member Profile	Yesterday, 11:40 PM Post #3
New Member Group: Member Posts: 3 Joined: Yesterday, 11:06 PM Member No.: 249,466 Operating System: Windows 2003	If you can zip & post the contents of c:\windows\minidump and reply with it I'll look. All I can tell you is something is having an access violation, probably a third party driver. -------------------- Thanks, Brian Desmond Windows Server MVP

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