Welcome Guest ( Log In | Register )

Discover the best free computer help!
Learn more about Geeks to Go by taking the tour. Spyware, virus, trojan, fake security or privacy alerts? Read the malware cleaning guide.
      
 
Reply to this topicStart new topic
Windows Installer, The windows installer could not be accessed
JK0826
post May 13 2008, 06:46 AM
Post #1


New Member
*
Posts: 6
OS: xp



When trying to install new software I recieved the following error.

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed.

I do not know how to fix this. Can someone please advise.
Go to the top of the page
 
+Quote Post
Artellos
post May 13 2008, 07:09 AM
Post #2


Tech Apprentice
Group Icon
Posts: 1,341
From: Steenwijk, The Netherlands
OS: Windows XP SP2; Windows Vista Ultimate SP1



Hello JK0826,

Try following the steps below.
Go to start and hit run.
In the Open box type: "services.msc" (without quotation)
scroll down to "Windows Installer Service".
Double click it. Then tell me what you see in that window.

Regards,
Olrik
Go to the top of the page
 
+Quote Post
JK0826
post May 13 2008, 07:50 AM
Post #3


New Member
*
Posts: 6
OS: xp



service name: MSIServer
Display name Windows installer
Description: Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start.
Path to executable: C:\Windows\system32\Msiexec.exe/V
Startup type: Manual
Service status: Stopped
Go to the top of the page
 
+Quote Post
Artellos
post May 13 2008, 07:53 AM
Post #4


Tech Apprentice
Group Icon
Posts: 1,341
From: Steenwijk, The Netherlands
OS: Windows XP SP2; Windows Vista Ultimate SP1



Take a look at the following microsoft Article:
http://support.microsoft.com/kb/319624/en-us

Regards,
Olrik
Go to the top of the page
 
+Quote Post
The Skeptic
post May 13 2008, 11:53 AM
Post #5


Trusted Tech
Group Icon
Posts: 3,091
From: North of Israel
OS: XP pro



Try to remove Windows Installer in Control Panel, Add/Remove Programs. Reboot the computer and let Windows Updates download and install the installer afresh.
Go to the top of the page
 
+Quote Post
JK0826
post May 14 2008, 05:48 AM
Post #6


New Member
*
Posts: 6
OS: xp



I tried the article and it didnt work. I also tried removing from add remove programs and it wont even open. Im now getting an error that says "this application has failed to start because msi.dll Was not found."
Go to the top of the page
 
+Quote Post
The Skeptic
post May 14 2008, 06:33 AM
Post #7


Trusted Tech
Group Icon
Posts: 3,091
From: North of Israel
OS: XP pro



What happened when you tried to uninstall Windows Installer 3.1 from Add/Remove programs. I am not sure I understood.

If not successful try the link in my signature to Windows Installer Cleanup utility. Read the article, download and run the program to remove Windows Installer 3.1. If successful, run windows updates to download and install a new copy of the removed installer.
Go to the top of the page
 
+Quote Post
JK0826
post May 14 2008, 07:25 AM
Post #8


New Member
*
Posts: 6
OS: xp



Add/remove programs wont open. When I click on it nothing happens.
Go to the top of the page
 
+Quote Post
JK0826
post May 14 2008, 07:29 AM
Post #9


New Member
*
Posts: 6
OS: xp



I tried your link..... I got a window that said
script: c:docum~1\jennif~1\LOCALS~1|Temp|IXP000.TMP\StartMsi.vbs
Line: 21
Char:1
Error: The system cannot find the file specified
code:80070002
Source: (null)
Go to the top of the page
 
+Quote Post
The Skeptic
post May 14 2008, 09:10 AM
Post #10


Trusted Tech
Group Icon
Posts: 3,091
From: North of Israel
OS: XP pro



It looks as if the faulty installer is part of a broader problem. Do you have, or can you borrow, an XP installation CD which is of the same version installed on your computer? If yes, insert it into the drive and click Start > Run. at the text line type sfc /scannow (note the space in the command) and press Enter. Let the process run to the end at which the dialog box disappears.

These problems can be the result of malware infections. Could you run a full scan with your updated antivirus and a good antispyware program like Malwarebytes (you can download it in G2G malware forum. A link to the forum in the list of links below).
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 

Collapse

> Similar Topics

    Topic Title Replies / Views Topic Information
No New Posts  
12 / 9,303 15th September 2008 - 09:45 AM
Exodus started - last by FreedomSlug
No New Posts  
2 / 111 16th August 2008 - 07:03 PM
rommy320 started - last by rommy320
No New Posts  
1 / 53 21st August 2008 - 05:07 PM
Meezu started - last by makinu1der2
No new  
20 / 610 12th September 2008 - 03:24 PM
Junior497 started - last by Rorschach112
No New Posts  
1 / 67 1st September 2008 - 05:37 PM
Ardent started - last by makinu1der2
No New Posts
8 / 209 25th September 2008 - 01:35 AM
Didylu started - last by Didylu

RSS Time is now: 7th October 2008 - 02:49 PM
Advertisements do not imply our endorsement of that product or service. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk.