Hey guys, first post.

I watched my computer get taken over in front of my eyes this weekend. My desktop was altered, several popups were triggered, false windows notifications keep popping up, and I was locked out of my task manager.

I was running Avast at the time, and it notified me of the trojan. I quarantined all of the files immediately, but the alert kept coming up until the trojan had taken over. I disabled my internet almost immediately.

I've done some googling on the problems I've had and have taken care of most of them. I did a full scan with Avast which came up with a couple infected files. I also got Avira virus scan which came up with several more infected files, which I've deleted. I was able to alter the registry to regain access to the task manager, but haven't found the culprit for the desktop change. My current desktop is an ad for some spyware program. When I go to my desktop settings, the box I would use to change the background is greyed out.

I've gotten sporadic notices from Avira about other files causing problems, but I feel like I've gotten rid of most of the problems.

I reactivated the internet to try to post this, but it seems like certain types of sites are being blocked. I can load most forums, but wasn't able to load this one. Google searches mostly worked fine until i started searching for 'crypt kpm' and other related terms. Not sure if that's just me being paranoid or what....but I'm posting this from a different computer.

I'd really like to clear this up without a reformat, as I use the computer for music production. I realize I should do backups more often, but some lessons you gotta learn the hard way.


Anyway, here is the HiJackThis log. Any suggestions on getting this desktop thing sorted would be appreciated.



edit: i'll add some other details as i remember them.

since ive gotten the virus, when i boot up my computer a window entitled 'untitled - jmraidtool' pops up for a split second. its never happened before, im guessing its the tool used to execute whatever script this thing is trying to execute??


im also now getting notifications that my 'Automatic Updates' for Windows are being turned off. I turn them back on only to get the same notification a few minutes later.


-----------------------------------------------------------------


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:44:56 PM, on 5/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avnotify.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
c:\program files\avira\antivir personaledition classic\avcenter.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Documents and Settings\Charley\Desktop\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\wmsdkns.exe,
O3 - Toolbar: Alcohol Toolbar - {4C4E7CDB-5BFC-4D74-83E2-8AE659B7EDA2} - C:\Program Files\Alcohol Toolbar\v3.2.0.0\Alcohol_Toolbar.dll
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [GBB36X Configure] C:\WINDOWS\system32\JMRaidTool.exe boot
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DeltTray] DeltTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [BMe797d3c7] Rundll32.exe "C:\WINDOWS\system32\wektjiwp.dll",s
O4 - HKLM\..\Run: [e4a4e05b] rundll32.exe "C:\WINDOWS\system32\vxqddgqi.dll",b
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [WinUpdater] "C:\Program Files\winvi\update.exe" /background
O4 - HKCU\..\Run: [WebSUpdater] "C:\Program Files\winvi\wupda.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MsSecurity Updated (MsSecurity1.209.4) - Unknown owner - C:\WINDOWS\b2new.exe (file missing)
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--
End of file - 6474 bytes

This post has been edited by tylerc: May 14 2008, 04:25 PM

Hi,

Please download the ComboFix from the links above and follow all instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

1. "If you downloaded ComboFix previously, delete that version and download it again as the tool is frequently updated!"
2. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
3. Double click combofix.exe and follow the prompts.
4. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply
5. Be sure to re-enable your anti-virus and other security programs, after ComboFix finished.

Note: Do not mouseclick combofix's window while its running. That may cause it to stall.

Extra-Note: Please, DO NOT use ComboFix on your own. It is a very powerful tool designed to deal with sophisticated infections and if something goes wrong or you use it incorrectly, you could possibly lose the use of your computer. It is ONLY meant to be used under the direct supervision of a malware removal specialist. Please read Combofix's Disclaimer


Regards

I tried following the steps listed, but am now not even able to start Windows. I got a blue screen of death error entitled 'DRIVER_IRQL_NOT_LESS_OR_EQUAL', followed by a memory dump. it then tried to reboot several times, but gave me the same error. One time the error said 'An attempt was made to execute non-executable memory'. Both times it suggests disabling caching and shadowing in my BIOS settings, but I have no familiarity with that stuff.

Is a complete reformat going to be my only safe option?

This post has been edited by tylerc: May 15 2008, 10:21 AM

Hello,

This errors "DRIVER_IRQL_NOT_LESS_OR_EQUAL" arent related to malwares, i think you have problems with your ram.


Go to Start » Run » type: Notepad » OK.
Copy (Ctrl+C) and paste (Ctrl+V) the following text inside the code box below to Notepad. (Be sure to use Notepad, not Wordpad, otherwise it won't work).

• Click File at the top and then choose Save As.
• Change Save As Type to All Files.
• Name it fixsvc.bat and save it on your desktop.
• It should look like this:
• Double click fixsvc.bat. A window will open and close. This is normal.

Please re-open HiJackThis and choose do a system scan only. Check the boxes next to ONLY the entries listed below,"if still present":

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\wmsdkns.exe,
O4 - HKLM\..\Run: [BMe797d3c7] Rundll32.exe "C:\WINDOWS\system32\wektjiwp.dll",s
O4 - HKLM\..\Run: [e4a4e05b] rundll32.exe "C:\WINDOWS\system32\vxqddgqi.dll",b
04 - HKCU\..\Run: [WinUpdater] "C:\Program Files\winvi\update.exe" /background
O4 - HKCU\..\Run: [WebSUpdater] "C:\Program Files\winvi\wupda.exe" /background

Click on button. A box will pop up asking you if you wish to fix the selected items. Please choose YES. Once it has fixed them, please exit/close HijackThis.

If you dont make this modifications, please fix these to in HijackThis:
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present


Please download the OTMoveIt2 by OldTimer.

• Save it to your desktop.
• Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  CODE
  C:\WINDOWS\b2new.exe
  C:\Program Files\winvi
  C:\WINDOWS\system32\wektjiwp.dll
  C:\WINDOWS\system32\vxqddgqi.dll
  C:\WINDOWS\system32\wmsdkns.exe
  
  
  
• Return to OTMoveIt2, right click in the "Paste List of Files/Folders to be Moved" window (under the Yellow bar) and choose Paste.
• Click the red Moveit! button.
• A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
• Close OTMoveIt2

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


Please post a new HijackThis log and the results from OTMoveIt2

I just have a quick clarification question.

I can't even get Windows to boot up in normal mode - it makes it to the load screen and then I get the blue error screen. However, I'm able to boot up fine in safe mode. Will your steps work fine in safe mode?

I imagine they will, but I just want to make sure before I proceed.

thanks in advance

And one other quick clarification.



Does this mean fix those files only if I don't fix the others? Or fix them in addition to the others?

Yes, please try first on safe mode.

Fix them in addition to the others files.

You do the right thing. If there's anything that you don't understand, please ask.

ok.

I'm still not able to log into Windows in normal mode, but was able to burn off a CD of the logs to post from another computer.


Here is the new HiJackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:46:03 PM, on 5/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Charley\Desktop\HijackThis.exe

O2 - BHO: (no name) - {528FC610-B6C4-4EC1-A97B-A50F5DE41462} - C:\WINDOWS\system32\qoMeFvtt.dll
O2 - BHO: Alcohol Toolbar Helper - {52D06F97-5511-43FA-8FDA-C481864FD26E} - C:\Program Files\Alcohol Toolbar\v3.2.0.0\Alcohol_Toolbar.dll
O2 - BHO: {d0f72e89-d5c3-ddc8-f684-dfd1601f6be6} - {6eb6f106-1dfd-486f-8cdd-3c5d98e27f0d} - C:\WINDOWS\system32\vptlmbhq.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {C7BBC1FA-E415-4926-9A47-9AB58D0B3BC8} - C:\WINDOWS\system32\ssqNGVpm.dll
O3 - Toolbar: Alcohol Toolbar - {4C4E7CDB-5BFC-4D74-83E2-8AE659B7EDA2} - C:\Program Files\Alcohol Toolbar\v3.2.0.0\Alcohol_Toolbar.dll
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [GBB36X Configure] C:\WINDOWS\system32\JMRaidTool.exe boot
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DeltTray] DeltTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O20 - Winlogon Notify: ssqNGVpm - C:\WINDOWS\SYSTEM32\ssqNGVpm.dll
O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MsSecurity Updated (MsSecurity1.209.4) - Unknown owner - C:\WINDOWS\b2new.exe (file missing)
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--
End of file - 5053 bytes







and the OTMoveIt2 log:

File/Folder C:\WINDOWS\b2new.exe not found.
C:\Program Files\winvi\dsktp moved successfully.
C:\Program Files\winvi moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\system32\wektjiwp.dll
C:\WINDOWS\system32\wektjiwp.dll NOT unregistered.
C:\WINDOWS\system32\wektjiwp.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\system32\vxqddgqi.dll
C:\WINDOWS\system32\vxqddgqi.dll NOT unregistered.
C:\WINDOWS\system32\vxqddgqi.dll moved successfully.
File/Folder C:\WINDOWS\system32\wmsdkns.exe not found.

OTMoveIt2 by OldTimer - Version 1.0.4.2 log created on 05162008_131633

------------------------


This may be beyond your knowledge, but do you have any idea what's causing the IRQL_NOT_LESS_OR_EQUAL error? I have 2x 1gig sticks of RAM. I tried removing each individually but got the same error both times. I think it may have something to do with the drivers for the MIDI keyboard I installed recently, but I'm not sure how to update or remove those drivers. I'll try to do some searching, but hopefully you have some suggestions.


thanks

Hi,

Im not a hardware guy but we have people on the staff that can help you with the IRQL_NOT_LESS_OR_EQUAL error. Lets first clean your computer of malwares.

Please download VundoFix.exe and save them on the desktop of the infected machine. DO not run just yet!

I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Players components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager -- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.


Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad".
This may change, read Viewpoint to Plunge Into Adware.

I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player).

If you choose to remove Viewpoint, go to Start > Control Panel > Add or Remove Programs.
Remove the following programs, if they are present:

Viewpoint
Viewpoint Manager
Viewpoint Media Player
Viewpoit Toolbar

If you are unsure of how to use Add or Remove Programs, the please see this tutorial:
How To Remove An Installed Program From Your Computer


Please re-open HiJackThis and choose Do a system scan only.
Check the boxes next to ONLY the entries listed below,"if still present":

O2 - BHO: (no name) - {528FC610-B6C4-4EC1-A97B-A50F5DE41462} - C:\WINDOWS\system32\qoMeFvtt.dll
O2 - BHO: (no name) - {C7BBC1FA-E415-4926-9A47-9AB58D0B3BC8} - C:\WINDOWS\system32\ssqNGVpm.dll
O20 - Winlogon Notify: ssqNGVpm - C:\WINDOWS\SYSTEM32\ssqNGVpm.dll
O23 - Service: MsSecurity Updated (MsSecurity1.209.4) - Unknown owner - C:\WINDOWS\b2new.exe (file missing)
Then close all windows except HijackThis and click on button.


Go to Start » Run » type: Notepad » OK.
Copy (Ctrl+C) and paste (Ctrl+V) the following text inside the code box below to Notepad. (Be sure to use Notepad, not Wordpad, otherwise it won't work).

• Click File at the top and then choose Save As.
• Change Save As Type to All Files.
• Name it fixsvc.bat and save it on your desktop.
• It should look like this:
• Double click fixsvc.bat. A window will open and close. This is normal.

Please set your system to show all files.

1. Click Start.
2. Open My Computer.
3. Select the Tools menu and click Folder Options.
4. Select the View Tab.
5. Under the Hidden files and folders heading select Show hidden files and folders.
6. Uncheck the Hide protected operating system files (recommended) option.
7. Click Yes to confirm.
8. Click OK.

Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these files and Folders, "if present":

C:\Program Files\Viewpoint <- this folder

C:\WINDOWS\b2new.exe <- this file
C:\WINDOWS\SYSTEM32\ssqNGVpm.dll <- this file
C:\WINDOWS\system32\qoMeFvtt.dll <- this file

As an example:
To delete C:\WINDOWS\badfile.dll
Double click the My Computer icon on your Desktop. Or click on the Windows KEY + E.
Double click on Local Disc (C:\)
Double click on the Windows folder,
Right click on badfile.dll and then from the menu that appears, click on Delete


Reconfigure Windows XP to hide hidden files:

• Click Start. Open My Computer.
• Select the Tools menu and click Folder Options. Select the View Tab.
• Under the Hidden files and folders heading deselect "Show hidden files and folders".
• Check the "Hide protected operating system files (recommended)" option.
• Check the "Hide file extensions for known file types" option.
• Click Yes to confirm. Click OK.

Now, please run the VundoFix

• Double-click VundoFix.exe to run it.
• Click the Scan for Vundo button.
• Once it's done scanning, click the Remove Vundo button.
• You will receive a prompt asking if you want to remove the files, click YES
• Once you click yes, your desktop will go blank as it starts removing Vundo.
• When completed, it will prompt that it will reboot your computer, click OK.
• Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to this thread.

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.

i was only able to get to this point:



when trying to delete system32\ssqNGVpm.dll i got an error saying that file was being used by another program. i was running in safe mode.



i didn't run VUNDO yet, and will wait to do so until i hear from you.

Please skip this and continue with the rest of the steps, please.

Here are the logs:

VUNDO:

VundoFix V7.0.3

Scan started at 10:10:39 AM 5/19/2008

Listing files found while scanning....

No infected files were found.

-----------------------

HIJACKTHIS:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:18:16 AM, on 5/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\Documents and Settings\Charley\Desktop\HijackThis.exe

O2 - BHO: Alcohol Toolbar Helper - {52D06F97-5511-43FA-8FDA-C481864FD26E} - C:\Program Files\Alcohol Toolbar\v3.2.0.0\Alcohol_Toolbar.dll
O2 - BHO: {d0f72e89-d5c3-ddc8-f684-dfd1601f6be6} - {6eb6f106-1dfd-486f-8cdd-3c5d98e27f0d} - C:\WINDOWS\system32\vptlmbhq.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {C7BBC1FA-E415-4926-9A47-9AB58D0B3BC8} - C:\WINDOWS\system32\ssqNGVpm.dll
O3 - Toolbar: Alcohol Toolbar - {4C4E7CDB-5BFC-4D74-83E2-8AE659B7EDA2} - C:\Program Files\Alcohol Toolbar\v3.2.0.0\Alcohol_Toolbar.dll
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [GBB36X Configure] C:\WINDOWS\system32\JMRaidTool.exe boot
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DeltTray] DeltTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O20 - Winlogon Notify: ssqNGVpm - C:\WINDOWS\SYSTEM32\ssqNGVpm.dll
O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindService.exe
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--
End of file - 4741 bytes

Hello

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Reboot your computer on into Safe Mode by continuously tapping the F8 key as soon as the computer begins to boot. A menu should come up where you will be given the option to enter Safe Mode.


Please re-open HiJackThis and choose do a system scan only. Check the boxes next to ONLY the entries listed below,"if still present":

O2 - BHO: {d0f72e89-d5c3-ddc8-f684-dfd1601f6be6} - {6eb6f106-1dfd-486f-8cdd-3c5d98e27f0d} - C:\WINDOWS\system32\vptlmbhq.dll - HKCU\..\Run: [duwfqbda] C:\ProgramData\duwfqbda\pangluvo.exe
O2 - BHO: (no name) - {C7BBC1FA-E415-4926-9A47-9AB58D0B3BC8} - C:\WINDOWS\system32\ssqNGVpm.dll
O20 - Winlogon Notify: ssqNGVpm - C:\WINDOWS\SYSTEM32\ssqNGVpm.dll

Click on button. A box will pop up asking you if you wish to fix the selected items. Please choose YES. Once it has fixed them, please exit/close HijackThis.


Please run again the VundoFix.exe

• Open a new notepad window
• Paste the list of files from the quote box below into the notepad window.
  
  QUOTE
  C:\WINDOWS\system32\vptlmbhq.dll
  C:\WINDOWS\system32\ssqNGVpm.dll
• Save this as vundofix.vft and Save as type "all files".
• Double-click VundoFix.exe to run it.
• Drag vundofix.vft onto the listbox (white box) of VundoFix. Like the image bellow:
  
• Click the "Remove Vundo" button.
• You will receive a prompt asking if you want to remove the files, click YES
• Once you click yes, your desktop will go blank as it starts removing Vundo.
• When completed, it will prompt that it will reboot your computer, click OK.
• Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to this thread.

Note: