Hey everyone, I'm new here, I found this site through searching for a way to fix my problem.

Here's the problem:

My family's main computer is hooked up to Frontier broadband through a Siemens Speedstream 6520 router. All of the lights on the front (power, ethernet, wireless, DSL, internet) are on.
I can connect to the internet from my computer, which uses the wireless network connection, but I can't connect from the family computer. In Network Connections, there are two connections, a Local Area Network and a 1394 Connection, but there isn't an icon for an internet connection. I am not using a proxy server or anything, and I am really stumped about what to do. Can anyone help?

Hello MattJordan952,

On the family computer is it hard-wired to the router. If so then "Local Area" will be your connection. Was the connection previously working on this system?

Yes, it was working yesterday, then it suddenly cut out on both computers. It didn't work when I left for work this morning, but when I got home I could connect to the internet using my computer, but not the family computer. And yes, the family computer is hard wired using an ethernet cable.

Click Start> Run> type cmd in the open box. At the command prompt type ipconfig /release. This should release all adapters. Then type ipconfig /renew.

Also what anti-virus / firewall are you running?

Ok, I typed in the commands, and it still doesn't work. I'm not sure if this means anything, but after I typed in ipconfig /renew, it said Connection-Specific DNS Suffix: domain.invalid

I am using Norton Antivirus and Webroot Spysweeper.

Go to Network Connections > right-click Local Area Network> choose Properties> in the list select TCP/IP then click on properties

What are the settings?

The settings are to obtain IP address and DNS server automatically

Have you tried turning off the firewall to make sure that it is not interfering with the connection?

Open the cmd box >type ipconfig /all
Make a note of the default gateway
type ping xxx.xxx.xxx.xxx (where X is the gateway that was given)

Here is what came up:

C:\Documents and Settings\Owner>ping 192.168.254.254

Pinging 192.168.254.254 with 32 bytes of data:

Reply from 192.168.254.254: bytes=32 time<1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.254.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

and yes, I tried turning off the firewalls

At the command prompt type netsh winsock reset.

It will ask you to restart the system.

I typed in the command and restarted the computer, but I still can't connect.

As this router was provided by ISP not sure if you will be able to login and check the settings. You could try setting a static ip on the system
Open network connections > right click the Local Area choose Properties> select TCP/IP and click properties
Set the ip address to 192.168.254.210
Set subnet to 255.255.255.0
Set gateway to 192.168.254.254
Apply the settings.

You could try to run system restore to a date when it was working.

That didn't work either. I guess I'll just call Frontier and have them send out a technician. Thanks for all of your help.