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Error message when updating iTunes
lisa02148
post Sep 22 2008, 02:43 PM
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Posts: 1
OS: Windows xp



I tried to update my iTunes to 8.0 and got the following error message:
There is a problem with this Windows Installer package. A program required for this installation to complete could not be run. Contact your support personnel or package vendor.
Following the recommendations on the Windows website, I uninstalled iTunes and tried to reload 8.0 and got the same error message.
I tried to reintall the older iTunes version which seemed to work until I tried to open it and got the following error message:

The file iTuneslibrary.itl cannot be read because it was created by a newer version of iTunes.

I tried to find this file but a search of my hard drive did not find this iTuneslibrary.itl file.

Any help would be appreciated!

Thank you
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starjax
post Sep 23 2008, 03:27 PM
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Posts: 5,498
From: dallas, tx
OS: Windows Vista x64



Follow these instructions; http://www.geekstogo.com/forum/Unable-to-u...le-t169828.html

This should resolve your issue.
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