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Computer locks up-Virus?
dreed2440
post Oct 7 2008, 08:52 AM
Post #1


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Posts: 16
From: Lafayette, IN
OS: XP, Vista Home Premium
My daughter has a laptop running Vista Home Premium. She started getting error messages about having a virus which is probably some kind of malware. The link would want her to buy software. She was not able to get rid of it and McAfee did no good. She's tried to start in Safe Mode to restore to an earlier time and her computer freezes.
Any ideas would be appreciated...Thanks
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Rorschach112
post Oct 7 2008, 09:09 AM
Post #2


GeekU Teacher
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Posts: 19,777
From: Dublin
OS: XP
Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.
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