Antivirus and antimalware software cannot connect to Internet, Also, IE is only functioning web browser |
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Antivirus and antimalware software cannot connect to Internet, Also, IE is only functioning web browser |
Nov 21 2008, 12:17 PM
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#1
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Member ![]() ![]() Posts: 23 OS: Windows Vista |
I have a problem with my computer. I'm running Windows Vista Home Premium Edition on an HP Pavilion laptop that's approximately 3 months old. For some reason, a number of programs are unable to connect to the Internet; specifically, all of the various antivirus and antimalware software I've installed, as well as Mozilla Firefox and the Google Chrome installer. I've already posted this topic to the Malware Removal forum (link), but the staff member who responded was unable to solve my problem; even after manually updating all my various security programs, none of them are able to find anything wrong with my machine.
I'm at my wit's end. Does anyone have any suggestions for fixing my computer? |
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Nov 21 2008, 10:03 PM
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#2
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![]() Fat, old man on an excersice bike Posts: 2,408 From: Frankfort, Ky OS: vista ultimite |
Hello,
Lets talk firewall and security level. You realy do not need any security level higher than medium. When security levels are set higher than medium they block internet access that you want. The firewall may also be blocking these programs. if you have a two way firewall look for the security settings and set them to medium. |
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Nov 22 2008, 01:29 AM
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#3
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Member ![]() ![]() Posts: 23 OS: Windows Vista |
Currently the only firewall I have running is the Windows Firewall (unless something got installed somewhere that I'm not aware of), and the only active antivirus software I have is McAfee VirusScan Enterprise 8.5i. Would it be possible to get step-by-step instructions for ensuring that these programs are not blocking anything they shouldn't be? I've poked around in there a few times and followed the available Windows support files for ensuring my firewall settings are correct, but it doesn't seem to have helped.
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Nov 22 2008, 07:15 AM
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#4
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![]() Fat, old man on an excersice bike Posts: 2,408 From: Frankfort, Ky OS: vista ultimite |
Try disabling mcafee and see if your other programs can connect.
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Nov 22 2008, 11:00 AM
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#5
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Member ![]() ![]() Posts: 23 OS: Windows Vista |
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Nov 22 2008, 01:27 PM
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#6
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![]() Fat, old man on an excersice bike Posts: 2,408 From: Frankfort, Ky OS: vista ultimite |
Then I believe that you have malware that is stopping the anti-malware programs from accessing the Internet.
Please go back to the malware forums for another check. |
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Nov 23 2008, 12:37 PM
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#7
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Member ![]() ![]() Posts: 23 OS: Windows Vista |
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Nov 28 2008, 06:32 PM
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#8
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![]() GeekU Teacher Posts: 34,385 From: Dublin OS: XP |
It is definitely not a malware problem hfcg, 100% about that. I have sent him back here to you guys.
In the future may be a good idea to give the malware staff who helped a PM if you are planning on sending somebody back there |
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Nov 28 2008, 10:02 PM
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#9
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![]() Fat, old man on an excersice bike Posts: 2,408 From: Frankfort, Ky OS: vista ultimite |
Open up the control panel
This will reset all of you Internet options to default. |
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Nov 29 2008, 05:36 PM
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#10
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Member ![]() ![]() Posts: 23 OS: Windows Vista |
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Nov 29 2008, 05:55 PM
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#11
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![]() Fat, old man on an excersice bike Posts: 2,408 From: Frankfort, Ky OS: vista ultimite |
Then this has to be some kind of firewall error.
Are you connecting through a router? |
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Nov 30 2008, 08:34 AM
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#12
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Member ![]() ![]() Posts: 23 OS: Windows Vista |
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Nov 30 2008, 05:14 PM
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#13
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![]() Fat, old man on an excersice bike Posts: 2,408 From: Frankfort, Ky OS: vista ultimite |
The only way that a specific program would be blocked from the Internet, while you have internet connection is a corrupt program, or a firewall blocking the connection.
You have more than one program blocked, so it is a firewall issue. Look in the exceptions for your firewall and see if these programs are blocked. Read this please. |
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Nov 30 2008, 07:07 PM
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#14
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Member ![]() ![]() Posts: 23 OS: Windows Vista |
I have gone into the Windows Firewall and made certain the affected programs are listed as exceptions, but they still aren't able to connect.
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Nov 30 2008, 10:23 PM
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#15
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![]() Fat, old man on an excersice bike Posts: 2,408 From: Frankfort, Ky OS: vista ultimite |
Install then reinstall the programs.
Save mcafee for last, and test each program as you reinstall them. Save chrome for next to last. This is weird! |
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