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Browser Not Responding
cgb1234
post May 6 2006, 12:57 PM
Post #1


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Posts: 14
OS: Windows XP
My browser keeps freezing. I can’t seem to determine what is causing it. SBC help thought it might be a problem with javascript, but again I haven’t had any luck figuring this out. When I open Control Panel and go to Administrative Options and then open application. I click on the last time it got hung up and this is what shows in the description field:

Hanging application ybrowser.exe, version 2005.8.12.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This is the information contained in the Data box –

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 79 62 72 6f 77 73 ybrows
0018: 65 72 2e 65 78 65 20 32 er.exe 2
0020: 30 30 35 2e 38 2e 31 32 005.8.12
0028: 2e 31 20 69 6e 20 68 75 .1 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000

Any thoughts?
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cgb1234
post May 16 2006, 07:57 PM
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Posts: 14
OS: Windows XP

Is there anyone who has any ideas as to how to fix this problem? I have SBC Yahoo DSL and it has been doing this for a while. I'm not even sure where to start.

Thanks in advance for your help.

Chris
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terabyte
post May 16 2006, 08:29 PM
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OS: Windows XP
Have you tried lowering the amount of cache for said brower?
My browser used to freeze until I changed the amount of browser cache on firefox.
smile.gif
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cgb1234
post May 16 2006, 08:56 PM
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OS: Windows XP
Terabyte,

No I haven't. How do I do that?

Chris
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happyrock
post May 16 2006, 09:16 PM
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OS: CP/M..DOS.. WINDOWS 95.. 98SE.. XP.. 7 ..PUPPY LINUX
what browser are you useing
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cgb1234
post May 17 2006, 07:02 PM
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I have been using SBC Yahoo. Any thoughts?
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terabyte
post May 17 2006, 07:08 PM
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SBC Yahoo....is that your dsl service?
I thought the problem was your browser? (Is it internet explorer or firefox? - the most likely 2 choices)
If you are not sure which browser you are using, go to menu at the top of the window: Help-->About.
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cgb1234
post May 17 2006, 09:35 PM
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OS: Windows XP
confused1.gif Okay, my computer expertise is showing! As you can tell, this is why I'm on this site looking for assistance, I can turn it on and use it, but beyond that, my knowledge is clearly limited!

When I sign on, I click on my SBC Yahoo icon to get in. At the top of the screen it says SBC Yahoo! Browser - SBC Yahoo DSL. Hence, my assumption that it is SBC. If it isn't SBC then it is Internet Explorer.

Hope this helps, let me know if you need additional info
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cgb1234
post May 17 2006, 09:40 PM
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OS: Windows XP
Maybe this would help -


Browser info:

Product Version: 5.02.02.409
File Version: 2005.08.12.01
SBC Yahoo! DSL Version 6.00-ADSX
Internet Explorer: 6.0.2900.2180
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terabyte
post May 18 2006, 07:28 AM
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Hi,
can you go on the "Start Menu"--> Click on "Run..."-->Then type in: "iexplore"(without the quotation markes), and hit enter. Try using Internet Explorer directly and tell me if you still have problems.
I am assuming your dsl service is always on, so that by going to Internet Explorer directly, you should be able to go on the internet.
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happyrock
post May 18 2006, 10:42 AM
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you can also try firefox...its faster and safer by default and most people that use it for just a little while never go back to IE....get it here

http://www.mozilla.com/firefox/
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