Hi. I'm new here so pardon if I don't sound experienced at describing my problem.

My daughter is home from college and her laptop has major problems. It shuts down for no reason, runs very slow, etc.

I have been trying to follow diff instructions that I see on this board, to no avail. Have tried to run the suggested ad-aware and spybot search and destroy programs, but after partial scans and listings of infected items start showing up, the computer shuts down on it's own. I have tried running both scans in safe mode, with the same results.

Originally, I was trying to get rid of her pop-ups on startup (winantivirus and sysprotect), which are not popping up at start up any longer, yet it seems as if something is intentionally shutting me down when I detect problems via scans so obviously I have done something wrong.


Any advice for a 45 year old puter dummy that can't afford another laptop for my daughter?

Hello, Feisty.

You haven't done anything wrong as far as I can tell. I'd like you to download HijackThis, a utility that let's us see if/what kind of malware is present.

* Click here to download HJTsetup.exe

• Save HJTsetup.exe to your desktop.
• Doubleclick on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Hi Rip! Thank you so much for your time.
Assuming I did as you stated correctly, here is what it says.

Logfile of HijackThis v1.99.1
Scan saved at 3:37:43 PM, on 6/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\system32\LxrJD31s.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\ProSiteFinder\prositefinder.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\system32\igps.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ProSiteFinder\prositefinderh.exe
C:\Program Files\ProSiteFinder\prositefinder.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {00000000-0000-456A-9115-04F5A4B81E4D} - C:\Program Files\ProSiteFinder\ProSiteFinder.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SABHO - {21B4ACC4-8874-4AEC-AEAC-F567A249B4D4} - c:\windows\msbbhook.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: LinkTracker Class - {8B6DA27E-7F64-4694-8F8F-DC87AB8C6B22} - C:\Program Files\QL\qlink32.dll
O2 - BHO: AIMSite Class - {D70E6A20-7060-4829-B3D7-B6624A1DE7C6} - C:\Program Files\AIM Toolbar\aimhelper.dll (file missing)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [webscan] C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe -k
O4 - HKLM\..\Run: [StopSignStatus] Rundll32.exe "C:\Program Files\Common Files\eAcceleration\Installer\stopsinfo.dll",VerifyStatus
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [ProSiteFinder] C:\Program Files\ProSiteFinder\prositefinder.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [lspins] "C:\WINDOWS\system32\igps.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZU
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab30149.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support2.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {0878B424-1F95-4E26-B5AB-F0D349D89650} - http://download.bullseye-network.com/downl...MARKETING32.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540013} (CInstall Class) - http://adserver.sharewareonline.com/adserver/Install.cab
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://www.mathxl.com/wizmodules/testgen/i...GenXInstall.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by105fd.bay105.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {59D04288-805E-4D43-BE09-83B1083E9E1E} (IUpdateAutoLaunch Control) - http://idenphones.motorola.com/iden/client...eAutoLaunch.ocx
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab30149.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/...utocomplete.cab
O16 - DPF: {C4DD6732-1E82-4AE7-BD94-180331B84082} (DeltaCVX Control) - http://www.mathxl.com/applets/deltacvx.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: text/html - {3551784B-E99A-474f-B782-3EC814442918} - C:\Program Files\QL\qlink32.dll
O20 - Winlogon Notify: tuvwt - C:\WINDOWS\system32\tuvwt.dll (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrJD31s.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Service 8 (Service Filter) - Unknown owner - C:\WINDOWS\smncs.exe (file missing)
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

Hello, Feisty.

You did everything correctly as instructed, we'll have that computer cleaned up in no time

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

Please download the Killbox by Option^Explicit. ( Save it to your desktop. )

Note: In the event you already have Killbox, this is a new version that I need you to download.

Using Add Or Remove Programs remove the following entries (if present): (To get into add Or Remove Programs press the START button > Control Panel > Add Or Remove Programs.)

Ebates_MoeMoneyMaker
QL
ProSiteFinder


Please copy (Ctrl C) and paste (Ctrl V) the following text in the quote to Notepad. Save it as "All Files" and name it FixServices.bat. Please save it on your desktop.



Double click FixServices.bat. A window will open and close. This is normal.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: (no name) - {00000000-0000-456A-9115-04F5A4B81E4D} - C:\Program Files\ProSiteFinder\ProSiteFinder.dll
O2 - BHO: SABHO - {21B4ACC4-8874-4AEC-AEAC-F567A249B4D4} - c:\windows\msbbhook.dll
O2 - BHO: LinkTracker Class - {8B6DA27E-7F64-4694-8F8F-DC87AB8C6B22} - C:\Program Files\QL\qlink32.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [ProSiteFinder] C:\Program Files\ProSiteFinder\prositefinder.exe
O4 - HKLM\..\Run: [lspins] "C:\WINDOWS\system32\igps.exe"
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZU
O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {0878B424-1F95-4E26-B5AB-F0D349D89650} - http://download.bullseye-network.com/downl...MARKETING32.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540013} (CInstall Class) - http://adserver.sharewareonline.com/adserver/Install.cab
O18 - Filter: text/html - {3551784B-E99A-474f-B782-3EC814442918} - C:\Program Files\QL\qlink32.dll
O20 - Winlogon Notify: tuvwt - C:\WINDOWS\system32\tuvwt.dll (file missing)

Now close all windows other than HiJackThis, then click Fix Checked. Close HijackThis.

Boot into Safe Mode:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Run ATF Cleaner:

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Using Windows Explorer delete the following folders (if present): (To get into Windows Explorer, right click the START button and select "explore.")

C:\Program Files\QL
C:\Program Files\ProSiteFinder
C:\Program Files\Ebates_MoeMoneyMaker

Run Killbox:

• Please double-click Killbox.exe to run it.
• Select:
  • Delete on Reboot
  • then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
  
  C:\WINDOWS\system32\igps.exe
  c:\windows\msbbhook.dll
  C:\WINDOWS\smncs.exe
  
  
• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
  
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!

If your computer does not restart automatically, please restart it manually.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.

Reboot into Normal Mode.

Open HijackThis, click Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save, copy and paste the results in your next post.

Please do an online scan with Kaspersky WebScanner Please note: You MUST use Internet Explorer for this scan to work. )

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
  
• Now click on Scan Settings
• In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database:
  Extended (if available otherwise Standard)
  • Scan Options:
  Scan Archives
  Scan Mail Bases
• Click OK
• Now under select a target to scan:
  Select My Computer
• This will program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post.

In your next reply please include the following:

• A new HijackThis log.
• The uninstall_list.txt log.
• The Kaspersky Webscanner log.

Do you really think we can get this thing cleaned up? That is great news hon. My kid has been in tears over it. Broke my toes the other night so decided that while I'm out of work for a few days that I would try to surprise her.

You said to copy or post your text to a new document? Please pardon my ignorance, but I don't know how to do that. I did manage to figure out how to copy this to a sep thing on the desktop I think. Not sure if that is the same thing.

OK. I already obviously messed up even the first thing you said to do. Clicked on atfcleaner to d/l and then on run [should I have selected save instead of run?], and I got a little window saying "select files to delete" when I never saw anything happen to begin with. Which of those things do I click on? Is a list of things uncheckd and then options of delete selected, donate, and something else.

Thank you for your patience.

Hello, Feisty.


I don't think, I KNOW we can get this computer cleaned up, believe me this is but a scratch compared to some of the computers I've seen.


I'm sorry to hear of your injury, never very fun to be out of work for a few days. I assure you we will have this computer fixed up in a few more posts, we're getting close now.


All that means is copy the instructions to a .txt file or something like Notepad. Just so you have the instructions available to you when you're in safe mode is all that counts, it doesn't matter how you do it.


You got it there, download and save ATF-Cleaner for use later in safe mode. I posted instructions later on in my last post on how to further run the program. If you have any more questions, feel free to ask now.

Hi. Hope yall don't throw me out for my puter ignorance.

What I have now is atf and Killbox as icons on my desktop. I moved on to your step saying to delete the 3 programs if I had them on the pc. I did have the ProSiteFinder and deleted. You mentioned QL. Is that the same as the program called Quicklinks (size=.92MB)? I didn't delete it yet. Wasn't sure if it was the same.

You then say to copy something to notepad. I must admit to not even knowing where notepad is, but I'm looking.

I found it! Will try to continue along.

Please don't give up on me yet. I think I will be able to do some of the other things you posted without bothering you every few minutes.

Hello, Feisty.

Yes, QL is short for QuickLinks.



I haven't given up on anyone yet and I don't plan on starting now.

I await your next reply.

Good Morning.

I have managed to move along a little bit, and am now to the part where I am supposed to be still in safe mode and running Killbox.
I had selected 'delete on reboot' and 'click on all files' as you stated, but didn't understand what you meant by copying the files to the clipboard. What is the clipboard?
Another thing I can't figure out is why I can't open the desktop saved copy of your instructions while in safe mode to copy it to begin with.


I am now back on normal mode in order to get your instructions.


Thank you and hope you are having a great day.

Edited to add..... Is the reason I can't copy from you instructions in safe mode because I had a link on desktop to this thread instead of having the instructions on the notepad saved on desktop?

Just in case, I have now copied them to notepad and put that on desktop as well.


This post has been edited by Feisty: Jun 2 2006, 11:05 AM

Hello, Feisty.

The clipboard is what resides in the computer's memory. So all you need to do is select all of the files you need to delete, then select copy. Then open Killbox and paste the files there by right clicking at the correct spot and selecting "paste."


Yes. The instructions need to be saved permamently on the computer, such as how you have it saved now, in notepad.

Hi.

I am afraid that I may hove done something terribly wrong.

Have tried 3 times to run the Kaspersky Scanner. THe first time it got to about 48% and then the pc shut down. Tried again twice more and it shut down at 0%.

Edited to add.......... just tried it a fourth time and shut down at 24%

Another problem..... (may be a sep issue), my task bar from the bottom has jumprd over to the right side going up and down. My friend told me how to make it go back down to the bottom, but on restart after shutdown of last Kasp Scan it went back to the right side.

This post has been edited by Feisty: Jun 2 2006, 04:40 PM

Hello, Feisty.

It's ok, sometimes Kaspersky won't run for some people. We'll try something else.

Go ahead and just drag it back down again, to do that if you don't remember, just hold the taskbar with your mouse and drag it to the bottom and release it.

Please run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!

• Follow the Instruction Here for installation.
• Accept the License Agreement.
• Once the ActiveX installs,Click Full System Scan
• Once the download completes,the scan will begin automatically.
• The scan will take some time to finish,so please be patient.
• When the scan completes, click the Automatic cleaning (recommended) button.
• Click the Show Report button and Copy&Paste the entire report in your next reply.

Hello.....

I simply don't know what to do now. I hope this thread will not become the longest ever on this board.

Again, I thank you for your patience and time.

Tried to run F-Secure twice. Again, the pc shuts down after partial scan and I have to restart.

I know this is prob not possible, but as I said in my initial post it nearly seems the puter somehow knows/sees when I am doing something to get rid of the bad stuff, and shuts me down when I do.

Please tell me what to do next

Hello, Feisty.

Please post a new HijackThis log for review.

Logfile of HijackThis v1.99.1
Scan saved at 8:52:03 PM, on 6/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\system32\LxrJD31s.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\iexplore.exe