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Cant Update iTunes & QuickTime
IaBi
post Apr 17 2009, 11:15 AM
Post #1


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Posts: 91
OS: Windows XP SP3
Heyah Fellow Geeks

I am currently and have been having problems updating my iTunes for a while now.
Whenever the software finds an update the program asks my permission to download and install the update.
Everything flows perfectly until i get to the point of installing the update, in which the installer, that installs the update for iTunes & QuickTime, asks for a file called QuickTime.msi
Consequently, i find this file and place its location in the "use source" blank and afterward i click on OK button. After clicking the OK button i get a message saying that basically its not the right .msi file, and i really cant find any other msi to do with QuickTime.
I have attached two photos showing the request for this msi file and the rejection of the file i indicated

I really hope somebody can help me with this problem, my lastest database of iTunes is "iTunes Version 8.0.2.20"

Thanks Alot
IaBi

This post has been edited by IaBi: Apr 17 2009, 11:17 AM
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IaBi
post Apr 17 2009, 11:19 AM
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Here are the two photos i mentioned in the above post
Attached thumbnail(s)
Attached Image
Attached Image
 
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Gibso
post Apr 22 2009, 11:25 AM
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Posts: 30
From: United Kingdom
OS: XP, Vista, Windows 7
When updating iTunes can you unselect to update Quicktime?

Try uninstalling Quicktime from Add/Remove Programs and then trying to download afresh from Apple.

You may have to uninstall iTunes & Quicktime completely and then installing both afresh.
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IaBi
post Apr 24 2009, 11:00 AM
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Posts: 91
OS: Windows XP SP3
Thanks for the reply

The problem is that i can uninstall the program unless i have that .msi file because it asks me for the same thing.
I don't have a clue what to do
Can anyone else help or does anyone else have any ideas ??
Thanks Alot
IaBi
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Gibso
post Apr 24 2009, 12:28 PM
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Posts: 30
From: United Kingdom
OS: XP, Vista, Windows 7
  1. Download the Windows Installer Utility from here.
  2. Save the set-up file to your desktop.
  3. Close all open applications.
  4. Double-click on "msicuu2.exe" which should be an icon on your Desktop.
  5. Follow the on-screen instructions to complete the installation.

    (Once installation has completed)

  6. Click on "Start" and select "All Programs".
  7. Look for "Windows Installer Cleanup Utility".
  8. Once open, you will be presented with a window.
  9. Locate iTunes, highlight it, and select "Remove".

  • iTunes should now be removed from your system.


This post has been edited by Gibso: Apr 24 2009, 12:29 PM
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IaBi
post Apr 25 2009, 05:56 AM
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Heyah Gibso

Thanks alot it seems to have removed iTunes & QuickTime
im going to install iTunes back on again & hopefully it will work
Thanks Alot
IaBi
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Gibso
post Apr 25 2009, 12:09 PM
Post #7


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Posts: 30
From: United Kingdom
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QUOTE (IaBi @ Apr 25 2009, 12:56 PM) *
Heyah Gibso

Thanks alot it seems to have removed iTunes & QuickTime
im going to install iTunes back on again & hopefully it will work
Thanks Alot
IaBi


No problem, let me know how you get on smile.gif
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