I have burned a UBCD4WIN 3.13 boot disk, with recent antivirus/antimalware updates, and eradicated most of the infections (a LOT of Trojans). I have run just about every program under the sun (from the boot disk), and I installed Spyware Doctor on the hard disk itself. Spyware Doctor, run from the hard disk, does not take care of the infection either. When I boot from the hard disk, the first thing to pop up is the faux Windows Security Center, enticing the user to download one of it's three trojans.
Specific programs run from UBCD4WIN boot disk: Adaware, Spy Bot, Super Antispyware, AVG, AVPersonal, McAfee Stinger.
My final option is to back up what files I can and use his Dell disks to bring the PC back to factory conditions (reinstalling Windows).
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:26 PM, on 5/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Dell Wireless\PRISMCFG.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Jeff.AMY\Desktop\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: DVA Gate - {5BFC1E05-8287-420E-8526-F6D76E1FEBB8} - C:\WINDOWS\gndarmblsnv.dll (file missing)
O2 - BHO: DVA Gate - {AEAFB69D-EDE2-47C8-BDBA-D8938DE059D3} - C:\WINDOWS\qnmargolewk.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: dpevflbg - {CE66268D-0208-4D9E-8BC7-12D91072A34D} - C:\WINDOWS\dpevflbg.dll (file missing)
O3 - Toolbar: wxdbpfvo - {C3169036-557E-45E1-840F-C845DC406C55} - C:\WINDOWS\wxdbpfvo.dll (file missing)
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe
O4 - HKLM\..\Run: [autoload] C:\Documents and Settings\LocalService\cftmon.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [BM43e16768] Rundll32.exe "C:\WINDOWS\system32\gwkjytds.dll",s
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [A00F4565646.exe] C:\DOCUME~1\Jeff.AMY\LOCALS~1\Temp\_A00F4565646.exe
O4 - HKCU\..\Run: [hpobpthu] C:\WINDOWS\system32\slmnobaf.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKLM\..\Policies\Explorer\Run: [dwDDoyhevo] C:\Documents and Settings\All Users\Application Data\tslgpivg\fejspkxg.exe
O4 - HKUS\S-1-5-18\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [autoload] C:\Documents and Settings\LocalService\cftmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'Default user')
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...Fix/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O20 - Winlogon Notify: caeuocun - C:\WINDOWS\SYSTEM32\caeuocun.dll
O20 - Winlogon Notify: qoMggDvv - qoMggDvv.dll (file missing)
O20 - Winlogon Notify: urqonli - urqonli.dll (file missing)
O20 - Winlogon Notify: __c001A0A9 - C:\WINDOWS\system32\__c001A0A9.dat (file missing)
O20 - Winlogon Notify: __c0036B6E - C:\WINDOWS\system32\__c0036B6E.dat (file missing)
O20 - Winlogon Notify: __c003BE07 - C:\WINDOWS\system32\__c003BE07.dat (file missing)
O20 - Winlogon Notify: __c0081A90 - C:\WINDOWS\system32\__c0081A90.dat (file missing)
O20 - Winlogon Notify: __c008700C - C:\WINDOWS\system32\__c008700C.dat (file missing)
O20 - Winlogon Notify: __c00B4A2C - C:\WINDOWS\system32\__c00B4A2C.dat (file missing)
O20 - Winlogon Notify: __c00CDE30 - C:\WINDOWS\system32\__c00CDE30.dat (file missing)
O20 - Winlogon Notify: __c00D2AFA - C:\WINDOWS\system32\__c00D2AFA.dat (file missing)
O20 - Winlogon Notify: __c00DA7A9 - C:\WINDOWS\system32\__c00DA7A9.dat (file missing)
O20 - Winlogon Notify: __c00E64D9 - C:\WINDOWS\system32\__c00E64D9.dat (file missing)
O20 - Winlogon Notify: __c00EBD2D - C:\WINDOWS\system32\__c00EBD2D.dat (file missing)
O21 - SSODL: vadokmxt - {8360D30B-CA36-44E1-B0AC-E7E714F6BA03} - C:\WINDOWS\vadokmxt.dll (file missing)
O21 - SSODL: wdpoefan - {52920808-B077-48B1-8ED5-126C0D93443B} - C:\WINDOWS\wdpoefan.dll (file missing)
O21 - SSODL: DriveWin - {15084020-74de-40d8-9cbe-0f3421337cfc} - C:\WINDOWS\Resources\DriveWin.dll (file missing)
O21 - SSODL: RunOnceWin - {893230bc-bec0-4467-8dfa-d2f218e25636} - C:\WINDOWS\Resources\RunOnceWin.dll (file missing)
O21 - SSODL: bdkpfxqw - {60F08CB1-E0B0-4CAE-883A-9AC2295404E3} - C:\WINDOWS\bdkpfxqw.dll (file missing)
O23 - Service: Microsoft DDE+ server (40d2545b) - Unknown owner - C:\WINDOWS\system32\.40d2545b\40d2545b.exe (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\spools.exe (file missing)
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
--
End of file - 9326 bytes
Uninstall List
2Wire Wireless Client
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player ActiveX
Adobe Reader 8.1.2
Adobe® Photoshop® Album Starter Edition 3.2
AOLIcon
Apple Software Update
Brother HL-2070N
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Support Center
DellSupport
EarthLink setup files
Get High Speed Internet!
Google Toolbar for Internet Explorer
GPS Image Tracker
HijackThis 2.0.2
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics 2 Driver
Intel® PRO Network Adapters and Drivers
Intel® PROSet for Wired Connections
Internet Explorer Default Page
iPod for Windows 2005-09-23
iTunes
J2SE Runtime Environment 5.0 Update 9
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio, Dell Editon
Java 2 Runtime Environment, SE v1.4.2_03
Learn2 Player (Uninstall Only)
LiveUpdate Notice (Symantec Corporation)
Macromedia Flash Player
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Office Professional Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Modem Event Monitor
Modem Helper
Modem On Hold
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
Musicmatch® Jukebox
MyWay Search Assistant
NetZeroInstallers
Picture Package Music Transfer
PowerDVD 5.5
QuickTime
Reader Rabbit's Reading Ages 6-9
RealPlayer Basic
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Sonic DLA
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
Sony Picture Utility
Sony USB Driver
Spyware Doctor 5.5
Star Words Reading Practice
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
WebCyberCoach 3.2 Dell
Windows Defender
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB893086
Yahoo! Toolbar