Hello!

My computer appears to have been infected with a Smart Security hijack. My desktop is red with a black box saying "Danger: Spyware!" and most of my desktop shortcuts are missing/don't work. I've searched through tech support forums and the one option for removing it (right clicking and changing the options for my display settings) is not working because the display tabs are frozen.

I followed the directions in the "You Must Read This Before Posting A Hijacking Log" to the letter. The only things I did NOT do was download "TDS-3" since it was a fee service & didn't download the "SP1a" windows update because it appears I have a more recent Windows XP patch installed.

Ad Aware SE found 39 infections, Spybot S&D a few more and same with Panda Activescan. But none removed the Smart Security desktop hijack. And now, anything I've recently downloaded creates two desktop shortcuts - neither of which actually work.

Please help! This thing is such a jerk!

Here is my Hijack This! log. I look forward to hearing back from you soon!

- Tricia


Logfile of HijackThis v1.99.1
Scan saved at 7:11:17 AM, on 4/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\SCANJET\PrecisionScanLT\hppwrsav.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Tricia\Application Data\Mozilla\Profiles\default\23rlyyhr.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\Adobe\Acrobat Reader 5\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {8FB0F3E2-5193-11d7-9F88-0050FC5441CB} - (no file)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [hppwrsav] C:\SCANJET\PrecisionScanLT\hppwrsav.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKLM\..\Run: [Jnh] C:\WINDOWS\Ujg.exe
O4 - HKLM\..\Run: [Ltl] C:\WINDOWS\system32\Jug.exe
O4 - HKLM\..\Run: [Ndq] C:\WINDOWS\system32\Jce.exe
O4 - HKLM\..\Run: [Gmo] C:\WINDOWS\Rqn.exe
O4 - HKLM\..\Run: [Lrf] C:\WINDOWS\Trd.exe
O4 - HKLM\..\Run: [Qes] C:\WINDOWS\Oba.exe
O4 - HKLM\..\Run: [Ohb] C:\WINDOWS\Kfa.exe
O4 - HKLM\..\Run: [Tmu] C:\WINDOWS\system32\Oui.exe
O4 - HKLM\..\Run: [Ogb] C:\WINDOWS\Mig.exe
O4 - HKLM\..\Run: [Rop] C:\WINDOWS\Gsu.exe
O4 - HKLM\..\Run: [Kqs] C:\WINDOWS\Mjg.exe
O4 - HKLM\..\Run: [Vnc] C:\WINDOWS\system32\Egq.exe
O4 - HKLM\..\Run: [Grp] C:\WINDOWS\system32\Onq.exe
O4 - HKLM\..\Run: [Olt] C:\WINDOWS\Llj.exe
O4 - HKLM\..\Run: [Peh] C:\WINDOWS\Mfu.exe
O4 - HKLM\..\Run: [Vhm] C:\WINDOWS\system32\Bac.exe
O4 - HKLM\..\Run: [Tsc] C:\WINDOWS\system32\Nfl.exe
O4 - HKLM\..\Run: [Nif] C:\WINDOWS\system32\Ffm.exe
O4 - HKLM\..\Run: [Kmv] C:\WINDOWS\Gaq.exe
O4 - HKLM\..\Run: [Vuh] C:\WINDOWS\system32\Fnm.exe
O4 - HKLM\..\Run: [Nsd] C:\WINDOWS\Htp.exe
O4 - HKLM\..\Run: [Lqt] C:\WINDOWS\system32\Phc.exe
O4 - HKLM\..\Run: [Pcq] C:\WINDOWS\Ltd.exe
O4 - HKLM\..\Run: [Ame] C:\WINDOWS\Idg.exe
O4 - HKLM\..\Run: [Jlc] C:\WINDOWS\Rmr.exe
O4 - HKLM\..\Run: [Aum] C:\WINDOWS\system32\Ejh.exe
O4 - HKLM\..\Run: [Kth] C:\WINDOWS\Ufj.exe
O4 - HKLM\..\Run: [Ldv] C:\WINDOWS\system32\Amf.exe
O4 - HKLM\..\Run: [Vvh] C:\WINDOWS\Nlp.exe
O4 - HKLM\..\Run: [Iid] C:\WINDOWS\system32\Mpo.exe
O4 - HKLM\..\Run: [Cap] C:\WINDOWS\Ljc.exe
O4 - HKLM\..\Run: [Dah] C:\WINDOWS\Mta.exe
O4 - HKLM\..\Run: [Vnp] C:\WINDOWS\system32\Ohe.exe
O4 - HKLM\..\Run: [Hhc] C:\WINDOWS\Mtn.exe
O4 - HKLM\..\Run: [Ruh] C:\WINDOWS\Cok.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Tnm] C:\WINDOWS\Ltn.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Ftu] C:\WINDOWS\Ooc.exe
O4 - HKLM\..\Run: [Jdk] C:\WINDOWS\Lvk.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [Lei] C:\WINDOWS\system32\Pqr.exe
O4 - HKCU\..\Run: [Rob] C:\WINDOWS\system32\Ajh.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Ftu] C:\WINDOWS\Ooc.exe
O4 - HKCU\..\Run: [Jdk] C:\WINDOWS\Lvk.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://mailman.dcurbanmom.com
O15 - Trusted Zone: *.horse-active.net (HKLM)
O15 - Trusted Zone: *.skoobidoo.com (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O15 - Trusted IP range: 64.62.171.156 (HKLM)
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} (iNotes Class) - https://lnmail4.discovery.com/iNotes.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/platypus/miniclipGameLoader.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://lnmail4.discovery.com/iNotes6.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102fd.bay102.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1097288413531
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6BF35011-3AE5-44D3-A8BB-73ED462A0BC0} (EZUploader Control) - http://www.ezprints.com/software/ezuploader.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://66.147.217.212/tsweb/msrdp.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {E13F1132-4CA0-4005-84D3-51406E27D269} (BTDownloadCtrl Control) - http://www.shockwave.com/content/thinktank...ownloadCtrl.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw9fd.law9.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - http://install.wildtangent.com/bgn/partner...bad/install.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A84481E7-C3F0-4063-988B-2BB970D7459E}: NameServer = 199.45.32.43 199.45.32.38
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: NTWSMON - {3962313B-42C7-4B0D-8FB4-AFEAE5A5534A} - C:\WINDOWS\System32\odbclr40.dll
O21 - SSODL: NTDBGTOOL - {B8492A2B-7D8C-4057-BF1B-F82EE1CB69AE} - C:\WINDOWS\system32\cmprtres.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Hi Tricia and welcome to GeeksToGo.

If you went by TechSupportForum, you could have posted there. The fix is over there already. Since you posted here, I will work with you on this one here then.

OK, before we do any fixing, I want you to download another antivirus program that will help us remove a trojan you have here. Download Grisoft AVG and disconnect from the internet. Install Grisoft AVG now. After that's done, I want you to disable Norton immediately. This is to avoid any conflicts. Now run AVG with the full system scan. Remove all that it finds.

Restart and run it one more time to see if anything else is found. Now I want you to give me a new HijackThis log.

For the background problem, do this:

Right click on http://www.greyknight17.com/spy/RepairDesktop.reg and download that file. Double click on it and click on Yes when it asks you if you want to merge it into the registry. Once that's done, restart your computer.

Login as usual and now right click on your Desktop and go to Properties. Next go to Desktop tab->Customize Desktop button->Web tab. Uncheck everything listed there. Then delete all the entries listed except for 'My Current Home Page'. Click OK and OK.

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.