How to remove Outerinfo pop-ups (aka PurityScan or OIN), updated 1-17-08 |
How to remove Outerinfo pop-ups (aka PurityScan or OIN), updated 1-17-08 |
Oct 14 2006, 07:17 PM
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#1
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Visiting Staff Posts: 113 From: So. Plainfield, NJ, USA OS: 98, ME XP |
QUOTE Outerinfo is now being installed with other nasty malware (Vundo) that this procedure may not fix, so after following it I strongly suggest you post your HiJackThis log as well as the other logs on the forum and we'll clean up the rest of it. Thank You MrCharlie.. If you are infected with Outerinfo pop-ups (aka PurityScan, Oinadserver or OIN) - please start here: First.... Go to Start > Control Panel > Add/Remove Programs and look for any of these and uninstall them: (May also be listed in the Programs menu of Windows (Start button > Programs)
Yazzle by Oin Purityscan by Oin Snowballwars by Oin or anything similar with Oin or Outerinfo in it. Zolero Tizzletalk MediaTickets Cowabanga and any other programs you didn't install or don't recognize - if your not sure please ask first Download and run this uninstaller: (The uninstaller is safe to run) http://www.outerinfo.com/OiUninstaller.exe Tutorial for the uninstaller if needed Important Note: Some antivirus and antimalware scanners will flag the uninstaller from outerinfo.com as malicious. Similar to how a vaccine must contain parts of the virus to be effective, uninstallers will contain file names, registry locations, etc. that may set off notifications. This uninstaller has been tested by our experts and determined safe. However, it's always wise to use caution when using an uninstaller that originates from the same source as the malware. Don't reboot! Next......... Download and run ComboFix. Note: You may not need to run ComboFix....try the rest of the fix first and if you still have a problem follow the instructions to run ComboFix including installing the Recovery Console. Please Check Here for information on running ComboFix......Follow ALL instructions!! When finished, it should produce a log, ComboFix.txt. Post this log in your next reply together with a fresh HiJackThis log. Note: ComboFix will make some changes to your computer such as create a new system restore point, back up your registry, reset your clock, these will all be reversed when you uninstall ComboFix. To uninstall ComboFix: Go to start > run and copy and paste next command in the field: ComboFix /u Make sure there's a space between Combofix and / Then hit enter. This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again. Next--------- Please download SUPERAntiSpyware Home Edition (free) (SAS) Install it and double-click the icon on your desktop to run it. It will ask if you want to update the program definitions, click Yes, Let it through your firewall! Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following are checked:
On the left check C:\Fixed Drive. On the right, under Complete Scan, choose Perform Complete Scan. Click Next to start the scan. Please be patient while it scans your computer. After the scan is complete a summary box will appear. Click OK. Make sure everything in the white box has a check next to it, then click Next. It will quarantine what it found and if it asks if you want to reboot, click Yes. To retrieve the removal information - please do the following:
Reboot, your pop-ups should be gone, but at this point I would suggest that you post a HiJackThis log of your system on the forum, this is because this infection is often installed with other malware and we want to make sure that your system is clean. Follow step #5 on This Page to post your HiJackThis log. Along with your HiJackThis log - post the logs from SUPERAntiSpyware and ComboFix. Good Luck, MrC ===================================================================== This is a self-help guide. Use at your own risk. Important Note: If you need assistance with Outerinfo/PurityScan, please start a new topic in our Malware Removal Forum. This post has been edited by MrCharlie: Oct 11 2008, 07:28 AM
Reason for edit: added note about uninstaller
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Nov 12 2007, 09:33 AM
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#2
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New Member ![]() Posts: 1 OS: Windows XP |
I just wanted to say thank you guys so much! you've been very helpful and i have removed 2 annoying and possibly harmful viruses with your help!
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MrCharlie How to remove Outerinfo pop-ups (aka PurityScan or OIN) Oct 14 2006, 07:17 PM
admin This topic has been left open to allow specific qu... Jul 12 2007, 04:13 PM
s2pids2pid first off, thx for this guide., it was really help... Aug 6 2007, 09:53 PM
MoNsTeReNeRgY22 Hello and Welcome to G2G!
QUOTEafter i run ... Aug 7 2007, 03:10 AM
Aileen Delahunty Sorry for probably stating the obvious, but I... Aug 13 2007, 02:52 PM
don77 Hello Aileen Delahunty
Start here
http://www.gee... Aug 14 2007, 07:18 PM
Molatoks QUOTE(MrCharlie @ Oct 14 2006, 07:17 PM) ... Aug 15 2007, 04:55 PM
MrCharlie For starters if something was removed by mistake i... Aug 18 2007, 04:54 PM
beliza1981 I followed all of the steps to get rid of the Oute... Aug 24 2007, 06:44 PM
MrCharlie You should post a HiJackThis log of the system as ... Aug 24 2007, 06:53 PM
famen Hi, outerinfo has blocked all of my privileges (?)... Aug 25 2007, 04:27 PM
MrCharlie See if you can post a HiJackThis log of the system... Aug 25 2007, 06:29 PM
Ryan SmartyChic1: I have split your log from this threa... Sep 2 2007, 09:17 PM
MATALICOUS thanks it was heaps helpful Oct 13 2007, 07:56 AM
don77 Hello and welcome MATALICOUS
Thanks for taking th... Oct 13 2007, 08:22 AM
piroteknix My sister is a very unsafe internet user, going to... Nov 11 2007, 07:12 PM
Selinay Hi, I'm new and really a dummy when it comes t... Nov 12 2007, 02:16 AM
don77 Hello and welcome piroteknix. Selinay
I would su... Nov 12 2007, 09:30 AM
don77 Hello and welcome BlizzardSlayer
Glad to hear eve... Nov 12 2007, 07:10 PM
doctorkc The ComboFix.exe link no longer works. Says it is... Nov 19 2007, 07:50 PM
don77 Hello and welcome doctorkc
Yes the tool needs att... Nov 19 2007, 09:23 PM
don77 Hello and welcome qrushjohnson
Please run throug... Dec 17 2007, 08:25 PM
don77 Hello and welcome GreenGambler
Please run throug... Dec 19 2007, 02:59 PM
Damian981 How long does combofix.exe usually take to run? I ... Dec 5 2007, 07:56 AM
Damian981 Disregard, I must have overlooked the previous 2 p... Dec 5 2007, 07:58 AM
hudel19 Hello, First time in this or any forum. Thank you ... Dec 7 2007, 03:43 PM
admin QUOTENote: process.exe is detected by some antivir... Dec 7 2007, 05:10 PM
don77 Hello and welcome hudel19
Admin answered your fir... Dec 7 2007, 07:22 PM
hudel19 Hello Admin and Don77 ,
I ran OiUninstaller and ... Dec 9 2007, 01:12 AM
admin While these removal guide topics are left open for... Dec 9 2007, 01:19 AM
qrushjohnson Hello all. I am new to this forum. i have been hav... Dec 17 2007, 08:23 PM
Matt T Sorry, didn't see Don's post on this page.... Dec 17 2007, 08:53 PM
GreenGambler Hello,
I try to run the ComboFix file and I get a... Dec 18 2007, 06:13 PM
deyamag thank U . Dec 25 2007, 01:38 AM
Matt T QUOTE (deyamag @ Dec 25 2007, 08:38 PM) t... Dec 25 2007, 01:41 AM
thehawaiidude2001 Thank you so so much!! You people are the ... Dec 27 2007, 06:26 AM
don77 Hello and welcome thehawaiidude2001
Happy holidays... Dec 27 2007, 10:23 AM
wolfgang3212 If you have purityscan do you use combo fix right ... Dec 30 2007, 10:37 AM
don77 Not necessarly if you remove it via add/remove and... Dec 30 2007, 02:36 PM
amrah08 Thank you SO much for your help! I followed t... Jan 12 2008, 03:42 PM
loophole Glad you got your issue resolved Jan 12 2008, 06:49 PM
brittxradx My computer will not wake up from hibernation. Is ... Jan 16 2008, 07:30 PM
loophole Hello and welcome brittxradx
QUOTE My computer wi... Jan 16 2008, 07:33 PM
kickassuperstan I have received the outerinfo bug and i am needing... Jan 26 2008, 07:29 PM
Thunderbird1988 Hello and welcome Stan,
you can find the steps to... Jan 27 2008, 04:29 AM
bones 5 can anyone help me get past this point, I posted m... Jan 31 2008, 11:17 AM
Thunderbird1988 Hello and welcome Bones 5,
Please wait until one ... Jan 31 2008, 03:08 PM
bones 5 should i post the log here? Jan 31 2008, 03:12 PM
Thunderbird1988 No, you have already posted your log in the right ... Jan 31 2008, 03:20 PM
dangurx When I try to run the program it says i need I nee... Feb 2 2008, 01:15 AM
Essexboy Hi dangurx if you are having problems running the ... Feb 2 2008, 06:16 AM
slstevens Hi,
Where should I post my logs to??
Thanks
Sean Feb 2 2008, 12:15 PM
Rorschach112 In the Malware Removal forum Feb 2 2008, 01:10 PM
flutter Hey...I need some help please. When I tried to use... Mar 11 2008, 07:36 AM
Rorschach112 Sounds like you have something blocking access to ... Mar 11 2008, 07:52 AM
KendraK So, as ComboFix was going through its stages, text... Mar 19 2008, 09:07 PM
Rorschach112 Hello KendraK
I see you have a topic in the Malwa... Mar 20 2008, 01:18 PM
ekgraider First off i have been reading all over the board a... Apr 23 2008, 09:11 AM
BHowett ekgraider,
I see you have a topic in the Malwar... Apr 23 2008, 08:08 PM
aether Hi.
I've done the G2G search for my particula... Jan 29 2009, 11:26 PM
sari Please go to the malware forum and follow the inst... Jan 30 2009, 07:13 AM![]() ![]() |
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