Insert the 'DocumentViewer' disk and click OK

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Insert the 'DocumentViewer' disk and click OK - keeps popping, How do I remove this?

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sage5 View Member Profile	Sep 25 2007, 09:03 PM Post #16
RIP 10/2009 Posts: 2,646 From: NE Victoria, Australia OS: WinXp SP3	Hi mszane, I'm sorry, but I had to edit your last post. It contained an extremely long text string from the Registry Search log, which made the page display strangely and made it very difficult to read. Your "Document Viewer" issue, I think, is linked to some files missing/corrupted from HP Document Viewer 6.1. Because the file missing could also be part of one of the other HP applications listed in "Add/Remove Programs", I recommend that we do the following: Note: You will need the Printer Driver CD which came with your printer. Please go to Start > Control Panel > Add/Remove Programs Look for the following, and uninstall them all. HP Document Viewer 6.1 HP Extended Capabilities 6.1 HP Imaging Device Functions 6.1 HP Photo and Imaging 1.0 - HP Photosmart Printer Series HP Photosmart Premier Software 6.1 HP PSC & OfficeJet 6.1.A HP Software Update HP Solution Center and Imaging Support Tools 6.1 Photosmart 130,230,7150,7345,7350,7550 (Remove only) ---> Note: Drivers are for 2 different printer series. Photosmart 320,370,7400,8100,8400 Series Close the Add/Remove Programs window & reboot the PC Now, using the CD which came with your Printer, install the software you need. You had drivers installed for 2 seperate printer series. Note: Do you have 2 HP printers? Please tell me if this fixes the pop up issue. Cheers, sage5

mszane View Member Profile	Sep 27 2007, 09:26 PM Post #17
Member Posts: 20 OS: windows xp	okay...I finally got all the HP stuff uninstalled. It took awhile and then it wouldn't let me re-install with the disk. There were actually 3 printer programs still there and only one on the computer. Once that was done, I contacted Hawaiiantel and got rid of the Verizon Online popup. So now the computer is okay...no more pop-ups but the internet and email still run a little slow. Is there anything thing else that can be checked or done? Thank you again for all your help and sorry for the delay in responding.

sage5 View Member Profile	Sep 28 2007, 07:54 AM Post #18
RIP 10/2009 Posts: 2,646 From: NE Victoria, Australia OS: WinXp SP3	Hi mszane, Can you please re- run Deckard's System Scanner Go to Start > Run and type or paste "%userprofile%\desktop\dss.exe" /config In the Modules window click the Check All button Click the Scan! button Scans will run, and 2 text files will open in Notepad. Paste the text from both files into your next reply. Cheers, sage5

mszane View Member Profile	Sep 28 2007, 01:38 PM Post #20
Member Posts: 20 OS: windows xp	Here is the extra text ... Deckard's System Scanner v20070905.67 Extra logfile - please post this as an attachment with your post. -------------------------------------------------------------------------------- -- System Information ---------------------------------------------------------- Microsoft Windows XP Home Edition (build 2600) SP 2.0 Architecture: X86; Language: English CPU 0: Intel® Pentium® 4 CPU 2.80GHz Percentage of Memory in Use: 67% Physical Memory (total/avail): 509.98 MiB / 166.63 MiB Pagefile Memory (total/avail): 1246.52 MiB / 902.48 MiB Virtual Memory (total/avail): 2047.88 MiB / 1961.5 MiB A: is Removable (No Media) C: is Fixed (NTFS) - 70.94 GiB total, 43.34 GiB free. D: is CDROM (No Media) E: is CDROM (No Media) F: is Removable (No Media) \\.\PHYSICALDRIVE0 - HDS722580VLAT20 - 74.5 GiB - 3 partitions \PARTITION0 - Unknown - 54.88 MiB \PARTITION1 (bootable) - Installable File System - 70.94 GiB - C: \PARTITION2 - Unknown - 3.5 GiB \\.\PHYSICALDRIVE1 - HP Officejet 6310xi USB Device -- Security Center ------------------------------------------------------------- AUOptions is scheduled to auto-install. Windows Internal Firewall is enabled. FirstRunDisabled is set. [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe::enabled:@xpsp2res.dll,-22019" "C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe::Enabled:AOL" "C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe::Enabled:AOL" "C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe::Enabled:America Online 9.0" "C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe::Enabled:Windows Live Messenger 8.1" "C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe::Enabled:Windows Live Messenger 8.1 (Phone)" [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe::enabled:@xpsp2res.dll,-22019" "C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe::Enabled:AOL" "C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe::Enabled:AOL" "C:\\Program Files\\Messenger\\MSMSGS.EXE"="C:\\Program Files\\Messenger\\MSMSGS.EXE::Enabled:Windows Messenger" "C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe::Enabled:America Online 9.0" "C:\\Documents and Settings\\Mae Zane\\Local Settings\\Temporary Internet Files\\Content.IE5\\7DUH5TR0\\incredimail_install[1].exe"="C:\\Documents and Settings\\Mae Zane\\Local Settings\\Temporary Internet Files\\Content.IE5\\7DUH5TR0\\incredimail_install[1].exe::Enabled:IncrediMail Installer" "C:\\Program Files\\IncrediMail\\bin\\IMApp.exe"="C:\\Program Files\\IncrediMail\\bin\\IMApp.exe::Enabled:IncrediMail" "C:\\Program Files\\IncrediMail\\bin\\IncMail.exe"="C:\\Program Files\\IncrediMail\\bin\\IncMail.exe::Enabled:IncrediMail" "C:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe"="C:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe::Enabled:IncrediMail" "C:\\Program Files\\Yahoo Games!\\Emperor's Mahjong\\Mahjong.exe"="C:\\Program Files\\Yahoo Games!\\Emperor's Mahjong\\Mahjong.exe::Disabled:Mahjong" "C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe::Enabled:avgamsvr.exe" "C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe::Enabled:Windows Live Messenger 8.1" "C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe::Enabled:Windows Live Messenger 8.1 (Phone)" "C:\\Program Files\\SightSpeed\\SightSpeed.exe"="C:\\Program Files\\SightSpeed\\SightSpeed.exe::Enabled:SightSpeed" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqtra08.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqtra08.exe::Enabled:hpqtra08.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqste08.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqste08.exe::Enabled:hpqste08.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpofxm08.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpofxm08.exe::Enabled:hpofxm08.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hposfx08.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hposfx08.exe::Enabled:hposfx08.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hposid01.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hposid01.exe::Enabled:hposid01.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqscnvw.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqscnvw.exe::Enabled:hpqscnvw.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqkygrp.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqkygrp.exe::Enabled:hpqkygrp.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqCopy.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqCopy.exe::Enabled:hpqcopy.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpfccopy.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpfccopy.exe::Enabled:hpfccopy.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpzwiz01.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpzwiz01.exe::Enabled:hpzwiz01.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\Unload\\HpqPhUnl.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\Unload\\HpqPhUnl.exe::Enabled:hpqphunl.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\Unload\\HpqDIA.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\Unload\\HpqDIA.exe::Enabled:hpqdia.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpoews01.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpoews01.exe::Enabled:hpoews01.exe" "C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqnrs08.exe"="C:\\Program Files\\Hewlett-Packard\\Digital Imaging\\bin\\hpqnrs08.exe::Enabled:hpqnrs08.exe" -- Environment Variables ------------------------------------------------------- ALLUSERSPROFILE=C:\Documents and Settings\All Users APPDATA=C:\Documents and Settings\Mae Zane\Application Data CLIENTNAME=Console CommonProgramFiles=C:\Program Files\Common Files COMPUTERNAME=MAEZANE ComSpec=C:\WINDOWS\system32\cmd.exe FP_NO_HOST_CHECK=NO HOMEDRIVE=C: HOMEPATH=\Documents and Settings\Mae Zane LOGONSERVER=\\MAEZANE NUMBER_OF_PROCESSORS=1 OS=Windows_NT Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32\WBEM;C:\Program Files\Common Files\Ulead Systems\MPEG PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH PROCESSOR_ARCHITECTURE=x86 PROCESSOR_IDENTIFIER=x86 Family 15 Model 3 Stepping 4, GenuineIntel PROCESSOR_LEVEL=15 PROCESSOR_REVISION=0304 ProgramFiles=C:\Program Files PROMPT=$P$G SESSIONNAME=Console SystemDrive=C: SystemRoot=C:\WINDOWS TEMP=C:\DOCUME~1\MAEZAN~1\LOCALS~1\Temp TMP=C:\DOCUME~1\MAEZAN~1\LOCALS~1\Temp USERDOMAIN=MAEZANE USERNAME=Mae Zane USERPROFILE=C:\Documents and Settings\Mae Zane windir=C:\WINDOWS -- User Profiles --------------------------------------------------------------- Mae Zane (admin) Administrator (admin) -- Add/Remove Programs --------------------------------------------------------- --> C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu --> C:\WINDOWS\system32\\MSIEXEC.EXE /I {09DA4F91-2A09-4232-AB8C-6BC740096DE3} REMOVE=UpdateMgrFeature --> C:\WINDOWS\system32\\MSIEXEC.EXE /x {1206EF92-2E83-4859-ACCB-2048C3CB7DA6} --> C:\WINDOWS\system32\\MSIEXEC.EXE /x {9541FED0-327F-4df0-8B96-EF57EF622F19} --> MsiExec.exe /I{403EF592-953B-4794-BCEF-ECAB835C2095} --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{25EF00BA-F17B-11D6-88EA-000476CD2443}\Setup.exe" -l0x9 UNINSTALL --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{25EF00F3-F17B-11D6-88EA-000476CD2443}\Setup.exe" -l0x9 UNINSTALL --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime91\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{513D9FB1-27A2-44E4-8F2D-77A6737921A5}\setup.exe" -l0x9 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime91\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A82F10CB-18B5-4EAC-AEF2-FA49CD565626}\setup.exe" -l0x9 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime91\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E5ABA5FD-EE3D-4F15-895D-B32321E6C96B}\setup.exe" -l0x9 --> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf Ad-Aware 2007 --> MsiExec.exe /X{DED53B0B-B67C-4244-AE6A-D6FD3C28D1EF} Adobe Atmosphere Player for Acrobat and Adobe Reader --> C:\WINDOWS\atmoUn.exe Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe Adobe Reader 7.0 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70000000000} Adobe Shockwave Player --> C:\WINDOWS\SYSTEM32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\SYSTEM32\Macromed\SHOCKW~1\Install.log AVG Anti-Spyware 7.5 --> C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Uninstall.exe Canon Camera Support Core Library --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{26BDE7D8-93F0-4A07-AD47-1707DB417941} /l1033 Canon Camera Window for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{B34BE30D-A759-4EC2-B58F-19FE2DEBF651} Canon MovieEdit Task for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{DE286975-ACF1-45B8-9EF7-34E162B2C817} Canon PhotoRecord --> MsiExec.exe /X{BEF56F2D-56ED-4176-BF72-7B68D4A3B98D} Canon RAW Image Task for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{68E7E8BD-2233-49BE-81D6-1A1FAF1B5196} Canon RemoteCapture Task for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{CF2C1A86-5A98-4862-A3AE-9992E3A6427D} Canon Utilities File Viewer Utility 1.2 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{EF0DD8B7-471C-463B-A298-6066C2FABAF5} Canon Utilities PhotoStitch 3.1 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{EF4C7EB0-D71B-43A3-9552-8053DE4B0401} Canon Utilities RemoteCapture 2.7 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{BEB03A1A-1EB6-48EB-9985-8B97315EE5C0} Canon Utilities ZoomBrowser EX --> MsiExec.exe /X{C1D76D7A-F3BB-47EA-A746-5B1E2FFC1DF2} CreataCard Gold 3 --> C:\WINDOWS\uninst.exe -f"C:\Program Files\CreataCard\Gold\DeIsL1.isu" Creative Photo Manager --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime91\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{513D9FB1-27A2-44E4-8F2D-77A6737921A5}\setup.exe" -l0x9 /remove Creative WebCam Center --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime91\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E5ABA5FD-EE3D-4F15-895D-B32321E6C96B}\setup.exe" -l0x9 /remove Creative WebCam Instant Driver (1.03.02.0425) --> C:\WINDOWS\CtDrvIns.exe -uninstall -script PD0620.uns -unsext NT -plugin P0620Pin.dll -pluginres CtCamPin.crl Dell Digital Jukebox Driver --> C:\Program Files\Dell\Digital Jukebox Drivers\DrvUnins.exe /s Dell Driver Reset Tool --> MsiExec.exe /I{5905F42D-3F5F-4916-ADA6-94A3646AEE76} Dell Media Experience --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2637C347-9DAD-11D6-9EA2-00055D0CA761}\setup.exe" -uninstall DellSupport --> MsiExec.exe /X{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D} Google Desktop --> C:\Program Files\Google\Google Desktop Search\GoogleDesktopSetup.exe -uninstall Google Toolbar for Internet Explorer --> regsvr32 /u /s "c:\program files\google\googletoolbar2.dll" Hallmark Card Studio --> C:\WINDOWS\IsUninst.exe -fC:\SIERRA\CardStudio\Uninst.isu Hallmark Card Studio 2005 Deluxe --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F033B55E-54FA-46AD-8B7E-3EF65A6E9D7A}\setup.exe" -l0x9 HijackThis 1.99.1 --> C:\DOCUME~1\MAEZAN~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe /uninstall HP Extended Capabilities 6.1 --> C:\Program Files\Hewlett-Packard\Digital Imaging\ExtCapUninstall\hpzscr01.exe -datfile hpqhsc01.dat HP Imaging Device Functions 6.1 --> C:\Program Files\Hewlett-Packard\Digital Imaging\DigitalImagingMonitor\hpzscr01.exe -datfile hpqbud01.dat HP PSC & OfficeJet 6.1.A --> "C:\Program Files\Hewlett-Packard\Digital Imaging\{E5A8DDAB-AE80-48C6-A75B-D0FAB83B299D}\setup\hpzscr01.exe" -datfile hposcr08.dat HP Software Update --> MsiExec.exe /X{ECFDD6BD-E0C0-41CC-A171-E6D6AF4C0E93} HP Solution Center and Imaging Support Tools 6.1 --> C:\Program Files\Hewlett-Packard\Digital Imaging\eSupport\hpzscr01.exe -datfile hpqbud05.dat Intel® 537EP V9x DF PCI Modem --> rundll32 IntelCci.dll,iSMUninstallation "Intel® 537EP V9x DF PCI Modem" Intel® Extreme Graphics 2 Driver --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx PCI\VEN_8086&DEV_2572 Intel® PRO Network Adapters and Drivers --> Prounstl.exe Intel® PROSet for Wired Connections --> MsiExec.exe /I{17334AAF-C9E7-483B-9F45-E3FCAF07FFA7} Internet Explorer Default Page --> MsiExec.exe /I{35BDEFF1-A610-4956-A00D-15453C116395} Jasc Paint Shop Photo Album --> MsiExec.exe /I{CC000127-5E5D-4A1C-90CB-EEAAAC1E3AC0} Jasc Paint Shop Pro 8 Dell Edition --> MsiExec.exe /I{81A34902-9D0B-4920-A25C-4CDC5D14B328} Java 2 Runtime Environment, SE v1.4.2_03 --> MsiExec.exe /I{7148F0A8-6813-11D6-A77B-00B0D0142030} Microsoft Office XP Professional with FrontPage --> MsiExec.exe /I{90280409-6000-11D3-8CFE-0050048383C9} Microsoft Plus! Digital Media Edition Installer --> MsiExec.exe /X{6E45BA47-383C-4C1E-8ED0-0D4845C293D7} Microsoft Plus! Photo Story 2 LE --> MsiExec.exe /X{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B} Microsoft Windows Media Video 9 VCM --> RunDll32 advpack.dll,LaunchINFSection C:\WINDOWS\INF\wmv9vcm.inf, Uninstall overland --> MsiExec.exe /I{766273C1-A39B-47EB-ACE8-DEBDD8094BCC} Photo Explosion SE 2.0 --> MsiExec.exe /X{DD040AAA-F295-492B-AD91-C8DC24488273} QuickTime --> C:\WINDOWS\unvise32qt.exe C:\WINDOWS\system32\QuickTime\Uninstall.log RealArcade --> C:\Program Files\Real\RealArcade\Update\rnuninst.exe RealNetworks\|RealArcade\|1.2 Scrapbook Factory --> MsiExec.exe /X{A75AC597-EDCD-4FC7-94C5-2F72B52C95CA} Security Update for CAPICOM (KB931906) --> MsiExec.exe /I{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A} Security Update for CAPICOM (KB931906) --> MsiExec.exe /X{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A} Security Update for Step By Step Interactive Training (KB898458) --> "C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe" Security Update for Step By Step Interactive Training (KB923723) --> "C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe" Sonic DLA --> MsiExec.exe /I{1206EF92-2E83-4859-ACCB-2048C3CB7DA6} Sonic RecordNow! --> MsiExec.exe /I{9541FED0-327F-4DF0-8B96-EF57EF622F19} Sonic Update Manager --> MsiExec.exe /I{09DA4F91-2A09-4232-AB8C-6BC740096DE3} SoundMAX --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F0A37341-D692-11D4-A984-009027EC0A9C}\setup.exe" -l0x9 Wal-Mart Mini Movie --> MsiExec.exe /X{CC4B2D8D-0DDE-4BB1-B7D0-91D47A56C17C} Webshots Desktop --> C:\PROGRA~1\Webshots\UNWISE.EXE C:\PROGRA~1\Webshots\INSTALL.LOG Windows Media Format 11 runtime --> "C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe" WordPerfect Office 12 --> MsiExec.exe /I{AF19F291-F22F-4798-9662-525305AE9E48} -- Application Event Log ------------------------------------------------------- Event Record #/Type1373 / Warning Event Submitted/Written: 09/27/2007 11:07:54 AM Event ID/Source: 1015 / MsiInstaller Event Description: Failed to connect to server. Error: 0x800401F0 Event Record #/Type1371 / Warning Event Submitted/Written: 09/27/2007 11:07:51 AM Event ID/Source: 1015 / MsiInstaller Event Description: Failed to connect to server. Error: 0x800401F0 Event Record #/Type1369 / Warning Event Submitted/Written: 09/27/2007 11:07:42 AM Event ID/Source: 1015 / MsiInstaller Event Description: Failed to connect to server. Error: 0x800401F0 Event Record #/Type1367 / Warning Event Submitted/Written: 09/27/2007 11:06:59 AM Event ID/Source: 1015 / MsiInstaller Event Description: Failed to connect to server. Error: 0x800401F0 Event Record #/Type1366 / Warning Event Submitted/Written: 09/27/2007 11:06:59 AM Event ID/Source: 1015 / MsiInstaller Event Description: Failed to connect to server. Error: 0x800401F0 -- Security Event Log ---------------------------------------------------------- No Errors/Warnings found. -- System Event Log ------------------------------------------------------------ Event Record #/Type79383 / Warning Event Submitted/Written: 09/28/2007 06:32:06 AM Event ID/Source: 4226 / Tcpip Event Description: TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts. Event Record #/Type79379 / Warning Event Submitted/Written: 09/28/2007 02:32:52 AM Event ID/Source: 36 / W32Time Event Description: The time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp. The system clock is unsynchronized. Event Record #/Type79269 / Error Event Submitted/Written: 09/27/2007 00:06:51 PM Event ID/Source: 7023 / Service Control Manager Event Description: The Application Management service terminated with the following error: %%126 Event Record #/Type79266 / Error Event Submitted/Written: 09/27/2007 00:06:51 PM Event ID/Source: 7023 / Service Control Manager Event Description: The Application Management service terminated with the following error: %%126 Event Record #/Type79263 / Error Event Submitted/Written: 09/27/2007 00:06:51 PM Event ID/Source: 7023 / Service Control Manager Event Description: The Application Management service terminated with the following error: %%126 -- End of Deckard's System Scanner: finished at 2007-09-28 09:35:52 ------------ Thank you again for all your time and help!

sage5 View Member Profile	Sep 28 2007, 07:56 PM Post #21
RIP 10/2009 Posts: 2,646 From: NE Victoria, Australia OS: WinXp SP3	Hi mszane, Your log shows you are not running Anti-virus or Firewall software. These are essential items and need to be loaded before we can continue fixing your PC. I have listed a couple of free versions of both. Please download and install 1 Anti-virus and 1 Firewall. Firewalls: Please install one only. Comodo Firewall Pro or Kerio Anti-virus: Please install one only: Avast! Free Edition or AntiVir PersonalEdition Classic Updating Java and Clearing Cache: Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel. It will say "Java Plug-in" under the icon. Please find the update button or tab in the Java Control Panel. Update your Java then reboot. If you are unable to update you can manually update by going Here After the reboot, go back into the Control Panel and double-click the Java Icon. Under Temporary Internet Files, click the Delete Files button. There are three options in the window to clear the cache - Leave ALL 3 Checked Downloaded Applets Downloaded Applications Other Files Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. Click OK to leave the Java Control Panel. Clean up Registry with a Reg file: Please open a new Notepad file by clicking Start\All Programs\Accessories\Notepad Copy the text from the following Code box, by highlighting all the text and right click, Select Copy. (or use the Ctrl+C keyboard shortcut) CODE Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa] "Authentication Packages"= msv1_0 Paste it into Notepad. Right click in the window and select Paste. (or use Ctrl+V) Save the file to the Desktop, make sure Type is All Files, and name it Fixreg.reg Double click on the file created and click Yes when asked to merge the information into the Registry I need you to post me a fresh HijackThis log to confirm correct installation of the Anti-virus and Firewall programs. Run HijackThis: Select the Run a system scan and save a logfile option. The logfile opens in Notepad. Start your Web Browser and navigate back to this thread. Click the Add Reply button Copy and Paste the text into the Reply window. Cheers, sage5

mszane View Member Profile	Sep 29 2007, 03:57 AM Post #22
Member Posts: 20 OS: windows xp	okay...I will run these on Monday...will be out of town for the weekend... Have a great one!

mszane View Member Profile	Oct 1 2007, 02:37 PM Post #23
Member Posts: 20 OS: windows xp	Okay...hope you had a good weekend.... I did all the steps requested...but for the Java under Temporary Internet Files it didn't quite match what you had listed. Instead of having 3 options there were only 2 - Applications and Applets AND Trace and Log files. I left both of those checked. Here is the new HJT log..... Logfile of HijackThis v1.99.1 Scan saved at 10:29:54 AM, on 10/1/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe C:\WINDOWS\system32\RunDLL32.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Comodo\Firewall\CPF.exe C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe C:\PROGRA~1\Webshots\webshots.scr C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqimzone.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\Program Files\Comodo\Firewall\cmdagent.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\HPZipm12.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.waiora.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing) O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [PD0620 STISvc] RunDLL32.exe P0620Pin.dll,RunDLL32EP 513 O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [AAWTray] C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409 O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://www.gamehouse.com/games/TriJinx.cab O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab O16 - DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} (CPlayFirstPiratePoppersControl Object) - http://www.gamehouse.com/games/PiratePoppers.cab O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://www.gamehouse.com/games/gamehouse/ghplayer.cab O16 - DPF: {7CCAD6DD-DD0B-440B-91FF-7670F5AADC21} (SpinTop Games Launcher) - http://www.gamehouse.com/realarcade-webgam...mesLauncher.cab O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://real.gamehouse.com/games/chainz2/mjolauncher.cab O16 - DPF: {87056D28-9730-4A47-B9F9-7E890B62C58A} (WildfireActiveXHost Class) - http://www.gamehouse.com/games/tumblebugs/axhost.cab O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - http://www.worldwinner.com/games/shared/wwlaunch.cab O16 - DPF: {8FA2192F-B95D-40E3-898F-8D7ABB8E00D0} - http://www.gamehouse.com/games/SpinTopGamesLauncher.cab O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.costcophotocenter.com/CostcoUpload.cab O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://di.imgag.com/imgag/cp/install/Crusher.cab O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/games/zylom/zylomplayer.cab O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - http://a532.g.akamai.net/f/532/6712/5m/vir...l/installer.exe O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://www.gamehouse.com/games/SproutLauncher.cab O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe Thanks again!

sage5 View Member Profile	Oct 4 2007, 06:31 AM Post #24
RIP 10/2009 Posts: 2,646 From: NE Victoria, Australia OS: WinXp SP3	Hi mszane Congratulations, your new log looks clear, so we can now deal with some final clean up jobs. Cleanup with OTMoveIt: Please double-click OTMoveIt.exe to run it. Click the Clean up button Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?) Click Yes to the reboot. To Clear Restore points, please do the following: Go to Start > Settings > Control Panel. Double-click the System icon. NOTE: If the System icon is not visible, click "View all Control Panel options" to display it. Click the Performance tab, and then click File System. Click the Troubleshooting tab, and then put a check by Disable System Restore. Click Apply, OK, OK. Click Yes when you are prompted to restart Windows. After reboot, you must turn System Restore back on: Go back to the Troubleshooting tab. UNcheck Disable System Restore. Click Apply, OK, OK. Click Yes when you are prompted to restart Windows. Lastly, some extra or better security for your PC: The programs recommended below will reduce the potential for spyware infection in the future:- Spyware Prevention: Spyware Blaster by JavaCool Software, prevents spyware installing and consumes no system resources. IE/SpyAd, stops suspect sites loading ActiveX, popups etc onto your PC. An excellent tutorial is Here Spyware Detection: You are covered for anti-spyware, anti-virus and firewall now, but you must remember to keep them up to date. Alternate Browsers: Thankfully, there are now some excellent alternatives to MS Internet Explorer. They offer better security, more stability, and better speed. A couple of good examples are: Firefox and Opera Other Updates: Vital security patches and updates are available for Microsoft Windows and Internet Explorer at the Windows Update Site It is equally important to update the other security software you use, on a regular basis. Further reading about these issues is available in a very good article: How did I get infected in the first place ? (by Tony Klein and dvk01) All the best, sage5

mszane View Member Profile	Oct 7 2007, 07:55 PM Post #25
Member Posts: 20 OS: windows xp	sorry for the delay in response...had a family emergency.... did all that you suffested, but I'm not getting all my email...would that be a problem with something on my computer, or would it be an issue for the provider for my internet service? Thanks again for all you time and help!

sage5 View Member Profile	Oct 8 2007, 08:53 AM Post #26
RIP 10/2009 Posts: 2,646 From: NE Victoria, Australia OS: WinXp SP3	Can you please explain a bit more about your email issue? What do you mean by your not getting all of your email? Are you getting messages, but not attachments? Are you only getting some messages? Is this a recent problem? If so, is it since the last instructions? Cheers, sage5

mszane View Member Profile	Oct 24 2007, 05:08 PM Post #27
Member Posts: 20 OS: windows xp	okay...sorry for the long delay....my monitor died and it took me awhile to get a new one. Please don't worry about my email issues....I believe that the problem lies with Hawaiiantel.net. It is not a recent problem and I've had it long before the viruses....just thought I would ask. But everything else is running okay! Thanks again for all your time and help! mszane

sage5 View Member Profile	Dec 14 2007, 01:16 AM Post #28
RIP 10/2009 Posts: 2,646 From: NE Victoria, Australia OS: WinXp SP3	Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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