Hi everyone. I'm ready to pull my hair out so I hope someone can help me.

I have a Gateway GT5220. Uses Windows XP Media Center. It's a few years old but worked perfectly until the other day when my wife opened a particularly nasty virus. I had to do a system recovery in order to rid ourselves of it. But now we cannot connect to the Internet. And it's not our ISP. That's fine as I'm currently writing from our wireless laptop through the ISP.

I have a few things going on and here they are:

- Cannot connect to the Internet.
- Ethernet WAN on our router does not light.
- Cannot see the "Local Area Connection Icon" in the Network Connections folder
- In Device Manager, we have two Devices having trouble: Other PCI Bridge and SM Bus Controller. Both have yellow exclamation points on them.
- I tried installing a new Ethernet card but that's not working either. Don't know why.

I'm assuming the two Device problems are related to the first two. When I check both of the devices, there's a message that states: "The device is not configured correctly." One has a Code 1 and the other a Code 28. I'm guessing I need to install drivers but I cannot find either the original disk or on the Internet.

I'm hoping someone out there can help me. I've been trying for days. If anyone needs any more info in order to help, please let me know. Thanks.

Hey andy; welcome to G2G

Often times malicious software (such as the virus that infected your machine) can cause significant corruption; a system restore isn't always sufficient to rid your machine of all traces of the infection. For this reason, I suggest you go to the Virus, Spyware and Trojan Removal forum and run all the steps located in the START HERE thread. These self-help tools will allow you to clean up to 70% of problems on your own. If you are still having problems after performing these steps, then please follow Step Five: Rootkit Detection and Step Six: Post an OTListIt2 Log; ensure you post your logs in the Virus, Spyware and Trojan Removal forum. If you are unable to run and/or post any of these logs, then mention that in your initial post in the topic you create in that forum.

This is really a precautionary step to ensure that you are indeed clean. In the mean time, please try the following.

Step 1 - Reset your Winsock and TCP/IP settings:

1. Click Start, select Run, type cmd and press OK
2. In the new command prompt window, type netsh int ip reset reset.log
3. Once the above command completes, type netsh winsock reset catalog
4. Restart your computer.

Step 2 - Connectivity test:

1. Press Start
2. Select Run
3. Type cmd and press OK
4. In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
   • ipconfig /all > C:\results.txt
   • route print >> C:\results.txt
   • ping 127.0.0.1 >> C:\results.txt
   • ping google.com >> C:\results.txt
   • ping 209.85.171.100 >> C:\results.txt
5. Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Step 3 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

Thanks,
- Dan