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Multiple people opening same Word doc

Started by jaxisland , Aug 28 2007 07:45 AM

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#1
jaxisland
Posted 28 August 2007 - 07:45 AM

jaxisland

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I am in a domain enviorment with shared folders. We use Office 2002 and when someone tries to open a document someone else has open, it will open in Read only which is expected and fine. But It will have a dialog box that opens up and says "This document is open by 'another user'

Sometimes "another user" will have someones initials and sometimes it wont. Where do I go to get this fixed. Sorry if I am confusing ask if you dont undersand.

Thanks
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#2
piper
Posted 28 August 2007 - 07:51 AM

piper

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Hi jaxisland.

When it doesn't show someone's initials, what does it show?

I'm wondering if when Office was installed and Word was opened for the first time, if that user didn't put in his/her name and initials. To check, open Word and go to the Tools menu, Options, User Information tab.
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#3
jaxisland
Posted 28 August 2007 - 07:54 AM

jaxisland

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When I check the User Information the initials are JonD.

But it still says 'another user'

These office installs have been in place for more than a year.

Thanks
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#4
jaxisland
Posted 28 August 2007 - 09:40 AM

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I did a detect and repair, verified the User Information was there afterwards, and now it seems to be working.

Thanks.
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#5
piper
Posted 28 August 2007 - 11:23 AM

piper

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Odd... but good to know :whistling: Thanks for posting the follow-up.
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#6
jaxisland
Posted 13 September 2007 - 11:09 AM

jaxisland

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Well the problem is back with different users. I checked the author info and one was a new install of office and it the documents always report the wrong information about who has what open.

Anyone have any ideas?

Thanks
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