Hi
I really hope someone can help me here,
My girlfriend has aquired a toshiba netbook from her sons school,
When we try and get online with it even if its just to a site like google it just returns the page saying that 'netintelligence' can not verify the page, it also blocks IM sites too, it dosen't come up in 'add/remove' or in 'revo uninstaller' but after rooting around I found the uninstaller in the recycle bin so sent it back to the original location then ran the uninstaller but when I do it asks for a password, then says if you haven't got one then go to the 'control centre' when I click for the 'control centre' it does nothing at all,i'm sorry if i'm not explaining myself properly but basically what i'm saying is that there MUST be a way to get rid of this program, the way it acts it seems like a virus in itself the way it dosen't want to be rid of and its certainly spyware as it monitors web usage from a server, could anybody help me find a way to get rid of it please or any suggestions where to go from here as the netbook as basically useless as it is now, its just a windows xp sp3 netbook if that makes any difference,

Any help much appreciated

Mark (Andy75)

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Click Options, then Hide Microsoft Entries.
Click File, then Refresh.
Go File>Save, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.

Hi
Thanks again for the help, hope i'm doing this right but heres the .txt file

 AutoRuns.txt ( 24.25K ) Number of downloads: 19

Re-run Autoruns, scroll down to this section:
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries"
and UN-check following entries:
+ "000000000001" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000002" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000003" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000009" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"

Restart computer.

Hi
I've just tried that but when attempting the first one I got a pop up "Winsock Protocol Providers cannot be disabled (only deletion is supported)"

Download, and run LSP-Fix: http://www.cexx.org/lspfix.htm
Next, double-click on LSPFix.exe to start the application. Place a check in the box for "I know what I am doing", then highlight the file:
nihlsp.dll
Move that file from "Keep" to "Remove" box using the >> arrow. Click the finish button, then OK to close.

Restart computer, and see, if you can uncheck those entries now.

Hi
After using LSPfix the four items are no longer showing on autoruns

Very good. How is the issue?

Hi again
Sorry for the delay there, having to use the same internet connection between both computers
I've just been online (google) and all seems fine now, is there anything else I need to do? Is it fully uninstalled or will it come back to haunt me lol? And finally could I delete the folder with the program in it?

Really got to say thanks again really appreciate this

You shouldn't have any issues anymore.
You can safely delete the folder.

Thank you SO much again

You're very welcome