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No program can access internet except Firefox

Started by willmon2000 , Dec 06 2009 09:59 PM

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#1
willmon2000
Posted 06 December 2009 - 09:59 PM

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Hey all I got a tough one. I have an adware problem with something like double d and swp 2009 and stuff. However, I cleaned it all up with Malwarebytes. Now that I tried to access the internet through Google Chrome,Opera, try to update Avira antiVir, update malwarebyte, or any other program that may need the internet cannot except Firefox. Firefox is the only program that can go online. I have no idea what could have happened. I no that when i cleaned my computer with Malwarebytes i did not dealet anything important because i went down the list making sure. I am running XP home on a 2200+ AMD. Please help me im desperate. :)

Edited by willmon2000, 06 December 2009 - 10:26 PM.

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#2
rshaffer61
Posted 06 December 2009 - 10:07 PM

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#3
willmon2000
Posted 06 December 2009 - 10:15 PM

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Well the problme no longer lies with my adware issue.
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#4
rshaffer61
Posted 06 December 2009 - 10:27 PM

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Now that I tried to access the internet through Google Chrome,Opera, try to update Avira antiVir, update malwarebyte, or helpsmilie.gif any other program that may need the internet cannot except Firefox.

When a AV is not allowed to connect then something is blocking it which will usually mean a hidden infection.
You can try to uninstall and reinstall the faulty programs which may clear the problem but I cannot say with any proof that it will stay working.
If you have a firewall running then the infection could have blocked these programs from running. Have you got IE installed and have you tried it?

i did not dealet anything important because i went down the list making sure

This means you may have left some kind of infection hiding on your system.
If you are 100% sure you are clean then follow the instructions i gave above and see if that will resolve the issue.
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#5
willmon2000
Posted 06 December 2009 - 10:37 PM

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Wow i just looked in all programs and i cant find IE. When i said that i went down the list i ment that i made sure i did not remove any vital XP functions or programs. I use to have Comodo and AVG before I cleaned up my computer then i installed Avira and Zonealarm.
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#6
rshaffer61
Posted 07 December 2009 - 12:19 AM

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Is ZoneAlarm giving access to those programs?
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#7
willmon2000
Posted 07 December 2009 - 12:30 AM

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Yes i put a check on all the programs so that they can go trough the firewall.
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#8
rshaffer61
Posted 07 December 2009 - 12:37 AM

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The path to the IE is c:\Program Files\Internet Explorer\iexplore.exe
Try this and see if it is working.
Go to Start and then to Run
Type in Usually the path is c:\Program Files\Internet Explorer\iexplore.exe and click Enter
Does IE start?
Does it connect?
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#9
Rorschach112
Posted 07 December 2009 - 07:56 AM

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I think it would be better if you send this user our way Rshaffer, save you some time as its more than likely malware related
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#10
rshaffer61
Posted 07 December 2009 - 08:10 AM

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You got it Rorschach112....Willmon2000 I suggest following the instructions I gave in my first reply to you. The system is most likely still infected as I mentioned so please have it checked out.
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#11
willmon2000
Posted 08 December 2009 - 02:52 PM

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So rorschach112 what do you think my next step should be i have already done all of the steps in the Malware and Spyware Cleaning guide. However, the problem is still going on.

Edited by willmon2000, 08 December 2009 - 02:53 PM.

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#12
rshaffer61
Posted 08 December 2009 - 03:09 PM

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You didn't post the requested logs and no new topic started in the Malware forum. That is the next step to be taken as there is nothing I can do until the system has been cleaned of all infections.
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#13
willmon2000
Posted 08 December 2009 - 03:48 PM

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Sorry about that. I have just posted th text files from mba,otl and root repeal
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#14
willmon2000
Posted 08 December 2009 - 08:03 PM

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I would like to thank everyone who took a shot at my question. Fortunately I have fixed the problem well acctually my firend Marcelo did :) . All i had to do was go to IE->Tools-> Internet Options-> Advance Tab-> Reset Reset Internet Explore setting. Now all my apps work :)
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#15
willmon2000
Posted 08 December 2009 - 08:14 PM

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If any body know why that work i would like to know i would have never thought of that. So yea why is it that IE caused all of these problems
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