Trojan-Downloader.win32.agent.bq and friends - they wont leave [RESOLV

Hi Mosby

welcome to geekstogo

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingc...to-use-combofix


Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
  
• Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.

also, could you let me know if http://*.trymedia.com should be in your trusted zones (i.e. when you surf that site, the security is set to adsolute minimum on your machine).

andrewuk

Edited by andrewuk, 01 October 2008 - 08:49 AM.

First of all, thank you so much for your help. I have installed the system backup and created a restore point. The trymedia thing should certainly not be in my trusted zone. Here are the scans:


Combofix

ComboFix 08-09-30.03 - HP_Administrator 2008-10-01 11:22:01.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1438 [GMT -4:00]
Running from: C:\Documents and Settings\HP_Administrator\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows Media\10.0\WMSDKNSD.XML
C:\Program Files\akl
C:\Program Files\akl\akl.dll
C:\Program Files\akl\akl.exe
C:\Program Files\akl\uninstall.exe
C:\Program Files\akl\unsetup.exe
C:\Program Files\Inet Delivery
C:\Program Files\Inet Delivery\inetdl.exe
C:\Program Files\Inet Delivery\intdel.exe
C:\Program Files\Microsoft Common
C:\Program Files\Microsoft Common\wuauclt.exe
C:\WINDOWS\a.bat
C:\WINDOWS\base64.tmp
C:\WINDOWS\bdn.com
C:\WINDOWS\FVProtect.exe
C:\WINDOWS\iTunesMusic.exe
C:\WINDOWS\mslagent
C:\WINDOWS\mslagent\2_mslagent.dll
C:\WINDOWS\mslagent\mslagent.exe
C:\WINDOWS\mslagent\uninstall.exe
C:\WINDOWS\mssecu.exe
C:\WINDOWS\system32\akttzn.exe
C:\WINDOWS\system32\anticipator.dll
C:\WINDOWS\system32\awtoolb.dll
C:\WINDOWS\system32\bdn.com
C:\WINDOWS\system32\blphc7saj0e578.scr
C:\WINDOWS\system32\bsva-egihsg52.exe
C:\WINDOWS\system32\dpcproxy.exe
C:\WINDOWS\system32\emesx.dll
C:\WINDOWS\system32\h@tkeysh@@k.dll
C:\WINDOWS\system32\hoproxy.dll
C:\WINDOWS\system32\hxiwlgpm.dat
C:\WINDOWS\system32\hxiwlgpm.exe
C:\WINDOWS\system32\medup012.dll
C:\WINDOWS\system32\medup020.dll
C:\WINDOWS\system32\msgp.exe
C:\WINDOWS\system32\msnbho.dll
C:\WINDOWS\system32\mssecu.exe
C:\WINDOWS\system32\msvchost.exe
C:\WINDOWS\system32\mtr2.exe
C:\WINDOWS\system32\mwin32.exe
C:\WINDOWS\system32\netode.exe
C:\WINDOWS\system32\newsd32.exe
C:\WINDOWS\system32\phc7saj0e578.bmp
C:\WINDOWS\system32\ps1.exe
C:\WINDOWS\system32\psof1.exe
C:\WINDOWS\system32\psoft1.exe
C:\WINDOWS\system32\regc64.dll
C:\WINDOWS\system32\regm64.dll
C:\WINDOWS\system32\Rundl1.exe
C:\WINDOWS\system32\smp
C:\WINDOWS\system32\smp\msrc.exe
C:\WINDOWS\system32\sncntr.exe
C:\WINDOWS\system32\ssurf022.dll
C:\WINDOWS\system32\ssvchost.com
C:\WINDOWS\system32\ssvchost.exe
C:\WINDOWS\system32\sysreq.exe
C:\WINDOWS\system32\taack.dat
C:\WINDOWS\system32\taack.exe
C:\WINDOWS\system32\temp#01.exe
C:\WINDOWS\system32\thun.dll
C:\WINDOWS\system32\thun32.dll
C:\WINDOWS\system32\VBIEWER.OCX
C:\WINDOWS\system32\vbsys2.dll
C:\WINDOWS\system32\vcatchpi.dll
C:\WINDOWS\system32\winlogonpc.exe
C:\WINDOWS\system32\winsystem.exe
C:\WINDOWS\system32\WINWGPX.EXE
C:\WINDOWS\userconfig9x.dll
C:\WINDOWS\winsystem.exe
C:\WINDOWS\zip1.tmp
C:\WINDOWS\zip2.tmp
C:\WINDOWS\zip3.tmp
C:\WINDOWS\zipped.tmp
D:\Autorun.inf

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_tcpsr


((((((((((((((((((((((((( Files Created from 2008-09-01 to 2008-10-01 )))))))))))))))))))))))))))))))
.

2008-10-01 11:05 . 2008-10-01 11:07 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\WinZip
2008-10-01 03:49 . 2008-10-01 03:49 <DIR> d-------- C:\WINDOWS\system32\scripting
2008-10-01 03:49 . 2008-10-01 03:49 <DIR> d-------- C:\WINDOWS\system32\en
2008-10-01 03:49 . 2008-10-01 03:49 <DIR> d-------- C:\WINDOWS\system32\bits
2008-10-01 03:49 . 2008-10-01 03:49 <DIR> d-------- C:\WINDOWS\l2schemas
2008-10-01 03:47 . 2008-10-01 03:47 <DIR> d-------- C:\WINDOWS\ServicePackFiles
2008-10-01 02:39 . 2008-10-01 02:39 <DIR> d-------- C:\Program Files\ERUNT
2008-10-01 00:49 . 2008-10-01 00:49 <DIR> d-------- C:\Program Files\xwnlrfc
2008-10-01 00:48 . 2008-10-01 00:48 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\hwnexsns
2008-10-01 00:48 . 2008-10-01 00:48 98,304 --a------ C:\WINDOWS\system32\gbkjihur.exe
2008-10-01 00:48 . 2008-10-01 11:24 32,256 --a------ C:\WINDOWS\system32\drivers\ati6bjxx.sys
2008-09-11 20:22 . 2008-09-11 20:22 <DIR> d-------- C:\Program Files\iTunes
2008-09-11 20:22 . 2008-09-11 20:22 <DIR> d-------- C:\Program Files\iPod
2008-09-11 20:22 . 2008-09-11 20:22 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-09-11 20:21 . 2008-09-11 20:21 <DIR> d-------- C:\Program Files\Bonjour
2008-09-11 20:20 . 2008-09-11 20:21 <DIR> d-------- C:\Program Files\QuickTime
2008-09-06 15:09 . 2008-09-06 15:09 90,112 --a------ C:\WINDOWS\system32\QuickTimeVR.qtx
2008-09-06 15:09 . 2008-09-06 15:09 57,344 --a------ C:\WINDOWS\system32\QuickTime.qts

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-10-01 14:19 --------- d-----w C:\Program Files\Trend Micro
2008-09-29 00:23 1,834 ----a-w C:\Documents and Settings\HP_Administrator\Application Data\SAS7_000.DAT
2008-09-12 00:20 --------- d-----w C:\Program Files\Common Files\Apple
2008-09-05 11:23 --------- d-----w C:\Program Files\Apple Software Update
2008-08-18 19:29 --------- d-----w C:\Documents and Settings\All Users\Application Data\pdf995
2008-08-13 13:54 36,368 ----a-w C:\WINDOWS\system32\drivers\tmpreflt.sys
2008-08-13 13:54 205,328 ----a-w C:\WINDOWS\system32\drivers\TmXPFlt.sys
2008-08-13 13:54 1,195,448 ----a-w C:\WINDOWS\system32\drivers\VSAPINT.SYS
2008-08-13 12:46 --------- d-----w C:\Program Files\Microsoft Silverlight
2008-07-08 01:17 636 ----a-w C:\Documents and Settings\HP_Administrator\Application Data\wklnhst.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2008-04-13 1695232]
"srvmon"="C:\WINDOWS\system32\gbkjihur.exe" [2008-10-01 98304]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2007-04-19 7700480]
"DMAScheduler"="c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe" [2006-04-13 90112]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [2005-07-22 237568]
"Reminder"="C:\Windows\Creator\Remind_XP.exe" [2004-12-13 663552]
"pccguide.exe"="C:\Program Files\Trend Micro\Antivirus\pccguide.exe" [2004-02-17 950337]
"PCClient.exe"="C:\Program Files\Trend Micro\Antivirus\PCClient.exe" [2004-02-17 634949]
"TM Outbreak Agent"="C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe" [2004-02-17 290816]
"ISUSPM Startup"="C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2005-02-16 221184]
"SSBkgdUpdate"="C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472]
"DNS7reminder"="C:\Program Files\Nuance\NaturallySpeaking9\Ereg\Ereg.exe" [2006-11-27 255528]
"NvMediaCenter"="C:\WINDOWS\system32\NvMcTray.dll" [2007-04-19 86016]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2006-11-18 180269]
"TrueImageMonitor.exe"="C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe" [2007-09-07 2595480]
"AcronisTimounterMonitor"="C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe" [2007-09-07 905056]
"Acronis Scheduler2 Service"="C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe" [2007-09-07 140568]
"itype"="C:\Program Files\Microsoft IntelliType Pro\itype.exe" [2007-08-31 988584]
"IntelliPoint"="C:\Program Files\Microsoft IntelliPoint\ipoint.exe" [2007-08-31 1037736]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2008-09-06 413696]
"AppleSyncNotifier"="C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-09-03 111936]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-09-10 289576]
"ftutil2"="ftutil2.dll" [2004-06-07 C:\WINDOWS\system32\ftutil2.dll]
"RTHDCPL"="RTHDCPL.EXE" [2006-06-13 C:\WINDOWS\RTHDCPL.EXE]
"AlwaysReady Power Message APP"="ARPWRMSG.EXE" [2005-08-02 C:\WINDOWS\arpwrmsg.exe]
"nwiz"="nwiz.exe" [2007-04-19 C:\WINDOWS\system32\nwiz.exe]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-04-23 29696]
Monitor.lnk - C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe [2007-06-02 114688]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"= C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"= C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"winprocmon"= {52D77825-9022-30A2-1DB4-0379BAFAFC9D} - C:\Program Files\xwnlrfc\winprocmon.dll [2008-10-01 151552]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ati6bjxx.sys]
@="Driver"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Updates From HP.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Updates From HP.lnk
backup=C:\WINDOWS\pss\Updates From HP.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]
C:\WINDOWS\system32\dumprep 0 -k [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UserFaultCheck]
C:\WINDOWS\system32\dumprep 0 -u [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ehTray]
--a------ 2005-09-29 18:01 67584 C:\WINDOWS\ehome\ehtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPBootOp]
--a------ 2006-02-15 19:34 249856 C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
--a------ 2008-04-13 20:12 1695232 C:\Program Files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2008-09-06 15:09 413696 C:\Program Files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
--a------ 2007-03-14 03:43 83608 C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
--a------ 2006-11-18 18:22 180269 C:\Program Files\Common Files\Real\Update_OB\realsched.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\DISC\\DISCover.exe"=
"C:\\Program Files\\DISC\\DiscStreamHub.exe"=
"C:\\Program Files\\DISC\\myFTP.exe"=
"C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

R0 ati6bjxx;ati6bjxx;C:\WINDOWS\system32\Drivers\ati6bjxx.sys [2008-10-01 32256]
R0 tdrpman;Acronis Try&Decide and Restore Points filter;C:\WINDOWS\system32\DRIVERS\tdrpman.sys [2008-02-16 368736]
R2 TryAndDecideService;Acronis Try And Decide Service;C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe [2007-09-07 492600]
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
FireFox -: Profile - C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\nji88123.default\
FireFox -: prefs.js - SEARCH.DEFAULTURL - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://finance.yahoo.com/
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-10-01 11:26:26
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\WINDOWS\system32\BRSS01A.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\ehome\ehrecvr.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\ComboFix\pv.cfexe
.
**************************************************************************
.
Completion time: 2008-10-01 11:31:25 - machine was rebooted [HP_Administrator]
ComboFix-quarantined-files.txt 2008-10-01 15:31:21

Pre-Run: 208,453,722,112 bytes free
Post-Run: 208,378,691,584 bytes free

245 --- E O F --- 2008-10-01 07:57:34




HijackThis

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:35:20 AM, on 10/1/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ARPWRMSG.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\Trend Micro\Antivirus\pccguide.exe
C:\Program Files\Trend Micro\Antivirus\PCClient.exe
C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\gbkjihur.exe
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.h...a...&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Antivirus\pccguide.exe"
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Antivirus\PCClient.exe"
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Antivirus\TMOAgent.exe" /run
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files\Nuance\NaturallySpeaking9\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking9\Ereg.ini
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [srvmon] C:\WINDOWS\system32\gbkjihur.exe
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O17 - HKLM\System\CCS\Services\Tcpip\..\{F5C732EF-F052-4FD8-B52F-62AAA56E7134}: NameServer = 208.67.222.222,208.67.220.220
O21 - SSODL: winprocmon - {52D77825-9022-30A2-1DB4-0379BAFAFC9D} - C:\Program Files\xwnlrfc\winprocmon.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe

--
End of file - 9490 bytes

====STEP 1====
Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.h...a...&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...a...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.h...a...&pf=desktop
O15 - Trusted Zone: http://*.trymedia.com (HKLM)

Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.



====STEP 2====

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

Folder::
C:\Documents and Settings\All Users\Application Data\hwnexsns

Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"srvmon"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"winprocmon"=-
[-HKEY_CLASSES_ROOT\CLSID\{52D77825-9022-30A2-1DB4-0379BAFAFC9D}]

Driver::
ati6bjxx

Collect::
C:\WINDOWS\system32\gbkjihur.exe
C:\Program Files\xwnlrfc\winprocmon.dll
C:\WINDOWS\system32\drivers\ati6bjxx.sys

Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

and could i also see a new hijackthis log please

andrewuk

Andrew, thank you again for the reply. I just got back from dinner and my father, who owns the computer, got a tech-guy to come over who is now running combofix and all that fun stuff. I am guessing that he is doing exactly what you were guiding me through. This does not make me any less grateful for your help and your time, but I am no longer on the job. I did not know this was going to happen, and I would not have sought your aid had I had known that someone else was going to be working on fixing the computer. Thank you - Will

P.S. - On a positive note, I have learned a lot from the site and have taken steps to increase security on both my family's computers and my own. I'm going to donate with a smile on my face, though my US dollars don't seem to be keeping their value =P. All the best.

no problem, glad it is being resolved. my next step would have been to run a couple of scans and an online scan which would have perhaps highlighted a few more files to remove and then we would have been done so, all in all, if your man follows this route your machine should be fixed in a few hours

all the best

i will close out this topic as resolved.

andrewuk

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.