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Twext.exe and userinit.exe removal help [Solved], xp computer is infected by malware
DaveNI1979
post Dec 30 2008, 01:41 PM
Post #1


Member
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Posts: 17
OS: XP



Hello, my brother in laws pc has been infected by malware, I have tried to remove as much as I can but there is a couple of things that keep coming back in, here is the latest hijackthis log for the system. His pcs browser is being redirected so I brought his pc over to my house and will fix it from here but I need a few tips on getting rid of all the bad stuff once and for all. He had no antivirus, firewall etc so I put some on it for him but it wont let me update from his pc so I had to transfer everything from a usb stick over.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:07:20, on 30/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICDE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
F2 - REG:system.ini: UserInit=C:\WINDOWS\SYSTEM32\Userinit.exe,C:\WINDOWS\system32\twext.exe,
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [EPSON Stylus DX7400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICDE.EXE /FU "C:\WINDOWS\TEMP\E_SAE.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRA~1\WINDOW~4\MESSEN~1\msnmsgr.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 6201 bytes

Could someone please help me to get this pc in tip top form, thanks
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Rorschach112
post Dec 30 2008, 01:55 PM
Post #2


GeekU Teacher
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Posts: 34,385
From: Dublin
OS: XP



hello

Looking at your system now, one or more of the identified infections is a backdoor Trojan.

If this computer is ever used for on-line banking, I suggest you do the following immediately:

1. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

2. From a clean computer, change ALL your on-line passwords for email, for banks, financial accounts, PayPal, eBay, on-line companies, any on-line forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.




Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.


Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum.
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DaveNI1979
post Dec 30 2008, 02:10 PM
Post #3


Member
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Posts: 17
OS: XP



Ok I will do that now, just one thing, I have the infected pc here but not connected to the internet, I downloaded the sdfix using this clean pc and will transfer it over
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Rorschach112
post Dec 30 2008, 02:12 PM
Post #4


GeekU Teacher
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Posts: 34,385
From: Dublin
OS: XP



ok cool
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DaveNI1979
post Dec 30 2008, 02:16 PM
Post #5


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Posts: 17
OS: XP



when I double click on the sdfix icon on the infected pcs desktop nothing seems to happen
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Rorschach112
post Dec 30 2008, 02:19 PM
Post #6


GeekU Teacher
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Posts: 34,385
From: Dublin
OS: XP



Try rename it to a random name and see if that works

If not do this

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".
  2. During the download, rename Combofix to Combo-Fix as follows:





  3. It is important you rename Combofix during the download, but not after.
  4. Please do not rename Combofix to other names, but only to the one indicated.
  5. Close any open browsers.
  6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------
  7. Double click on combo-Fix.exe & follow the prompts.
  8. When finished, it will produce a report for you.
  9. Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
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DaveNI1979
post Dec 30 2008, 02:22 PM
Post #7


Member
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Posts: 17
OS: XP



genious, sdfix i changed to dave my name and it works now, i will reboot pc in safe mode now and get back to you, is this a serious infection?
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Rorschach112
post Dec 30 2008, 02:27 PM
Post #8


GeekU Teacher
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Posts: 34,385
From: Dublin
OS: XP



Yes its one of the worst ones going around
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DaveNI1979
post Dec 30 2008, 02:45 PM
Post #9


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Posts: 17
OS: XP



heres the report file


SDFix: Version 1.240
Run by Gordy on 30/12/2008 at 20:34

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\LocalService\Application Data\twain_32\user.ds - Deleted
C:\Documents and Settings\NetworkService\Application Data\twain_32\user.ds - Deleted
C:\DOCUME~1\Gordy\LOCALS~1\Temp\tmp9.tmp - Deleted
C:\DOCUME~1\Gordy\LOCALS~1\Temp\tmpA.tmp - Deleted
C:\WINDOWS\system32\TDSSbrsr.dll - Deleted
C:\WINDOWS\system32\TDSSriqp.dll - Deleted
C:\WINDOWS\system32\TDSSxfum.dll - Deleted
C:\WINDOWS\system32\TDSSlxwp.dll - Deleted
C:\WINDOWS\system32\TDSSosvd.dat - Deleted
C:\WINDOWS\system32\TDSStkdv.log - Deleted
C:\WINDOWS\system32\twain_32\local.ds - Deleted
C:\WINDOWS\system32\twain_32\user.ds - Deleted
C:\WINDOWS\system32\twext.exe - Deleted


Could Not Remove C:\WINDOWS\system32\TDSSoiqh.dll

Folder C:\Documents and Settings\LocalService\Application Data\twain_32 - Removed
Folder C:\Documents and Settings\NetworkService\Application Data\twain_32 - Removed
Folder C:\WINDOWS\system32\twain_32 - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-30 20:42:13
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

disk error: C:\WINDOWS\system32\config\system, 0
scanning hidden registry entries ...

disk error: C:\WINDOWS\system32\config\software, 0
disk error: C:\Documents and Settings\Gordy\ntuser.dat, 0
scanning hidden files ...

disk error: C:\WINDOWS\

please note that you need administrator rights to perform deep scan

Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

Remaining Files :

C:\WINDOWS\system32\TDSSoiqh.dll Found

File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Thu 4 Sep 2008 31 A..H. --- "C:\WINDOWS\UKCpInfo.sys"
Mon 14 Apr 2008 1,695,232 ..SH. --- "C:\Program Files\Messenger\msmsgs.exe"
Tue 27 Nov 2007 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Tue 27 Nov 2007 401 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv19.bak"
Sat 13 Sep 2008 797,248 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\ff437eaedab2577a503ff44152536c4c\BIT4.tmp"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\Gordy\Application Data\U3\temp\Launchpad Removal.exe"
Tue 27 Nov 2007 4,348 ...H. --- "C:\Documents and Settings\Gordy\My Documents\My Music\License Backup\drmv1key.bak"
Thu 7 Feb 2008 401 A..H. --- "C:\Documents and Settings\Gordy\My Documents\My Music\License Backup\drmv1lic.bak"
Tue 11 Dec 2007 9,656 A.SH. --- "C:\Documents and Settings\Gordy\My Documents\My Music\License Backup\drmv2key.bak"
Wed 5 Dec 2007 8 A..H. --- "C:\Documents and Settings\Gordy\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u1\lock.tmp"
Wed 5 Dec 2007 8 A..H. --- "C:\Documents and Settings\Gordy\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u2\lock.tmp"
Wed 5 Dec 2007 8 A..H. --- "C:\Documents and Settings\Gordy\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u3\lock.tmp"
Wed 5 Dec 2007 8 A..H. --- "C:\Documents and Settings\Gordy\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u4\lock.tmp"

Finished!
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Rorschach112
post Dec 30 2008, 02:46 PM
Post #10


GeekU Teacher
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Posts: 34,385
From: Dublin
OS: XP



hello

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".
  2. During the download, rename Combofix to Combo-Fix as follows:





  3. It is important you rename Combofix during the download, but not after.
  4. Please do not rename Combofix to other names, but only to the one indicated.
  5. Close any open browsers.
  6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------
  7. Double click on combo-Fix.exe & follow the prompts.
  8. When finished, it will produce a report for you.
  9. Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
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DaveNI1979
post Dec 30 2008, 02:59 PM
Post #11


Member
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Posts: 17
OS: XP



im trying to get avg to stop running, is this essential?
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Rorschach112
post Dec 30 2008, 03:00 PM
Post #12


GeekU Teacher
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Posts: 34,385
From: Dublin
OS: XP



nope
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DaveNI1979
post Dec 30 2008, 03:15 PM
Post #13


Member
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Posts: 17
OS: XP



ComboFix 08-12-29.02 - Gordy 2008-12-30 21:07:26.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1013.629 [GMT 0:00]
Running from: c:\documents and settings\Gordy\Desktop\Combo-Fix.exe
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)
FW: ZoneAlarm Firewall *enabled*

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\Downloaded Program Files\setup.inf
c:\windows\reged.exe
c:\windows\spoolsystem.exe
c:\windows\sys.com
c:\windows\syscert.exe
c:\windows\sysexplorer.exe
c:\windows\system32\drivers\TDSSpqlt.sys
c:\windows\system32\TDSSbrsr.dll
c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSnmxh.log
c:\windows\system32\TDSSoiqh.dll
c:\windows\system32\TDSSosvd.dat
c:\windows\system32\TDSSrhym.log
c:\windows\system32\TDSSriqp.dll
c:\windows\system32\TDSSsihc.dll
c:\windows\system32\TDSStkdv.log
c:\windows\system32\TDSSxfum.dll
c:\windows\system32\winscenter.exe
c:\windows\system32\x64
c:\windows\vmreg.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_TDSSSERV.SYS
-------\Legacy_TDSSSERV.SYS


((((((((((((((((((((((((( Files Created from 2008-11-28 to 2008-12-30 )))))))))))))))))))))))))))))))
.

2008-12-30 21:05 . 2008-12-30 21:10 94,240 --ahs---- c:\windows\system32\drivers\fidbox.dat
2008-12-30 21:05 . 2008-12-30 21:05 32 --ahs---- c:\windows\system32\drivers\fidbox.idx
2008-12-30 20:32 . 2008-12-30 20:32 578,560 --a------ c:\windows\system32\dllcache\user32.dll
2008-12-30 20:27 . 2008-12-30 20:27 <DIR> d-------- c:\windows\ERUNT
2008-12-30 20:21 . 2008-12-30 20:42 <DIR> d-------- C:\SDFix
2008-12-30 16:47 . 2008-12-30 16:47 <DIR> d-------- c:\program files\Trend Micro
2008-12-30 15:34 . 2008-12-30 15:34 <DIR> d-------- c:\program files\ZoneAlarmSB
2008-12-30 15:33 . 2008-12-30 15:33 <DIR> d-------- c:\documents and settings\All Users\Application Data\MailFrontier
2008-12-30 15:33 . 2008-12-30 15:34 4,212 ---h----- c:\windows\system32\zllictbl.dat
2008-12-30 15:32 . 2008-12-30 15:32 <DIR> d-------- c:\program files\Zone Labs
2008-12-30 15:31 . 2008-12-30 21:06 <DIR> d-------- c:\windows\Internet Logs
2008-12-29 20:42 . 2008-12-29 20:42 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware
2008-12-29 20:42 . 2008-12-29 20:42 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2008-12-29 20:42 . 2008-12-03 19:52 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-29 20:42 . 2008-12-03 19:52 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2008-12-29 18:19 . 2008-12-30 16:40 <DIR> d--h----- C:\$AVG8.VAULT$
2008-12-29 17:58 . 2008-12-29 17:59 <DIR> d-------- c:\documents and settings\Gordy\Application Data\AVGTOOLBAR
2008-12-29 17:25 . 2008-12-30 15:29 <DIR> d-------- c:\windows\system32\drivers\Avg
2008-12-29 17:25 . 2008-12-29 17:25 <DIR> d-------- c:\program files\AVG
2008-12-29 17:25 . 2008-12-29 18:09 <DIR> d-------- c:\documents and settings\All Users\Application Data\avg8
2008-12-29 17:25 . 2008-12-29 17:25 97,928 --a------ c:\windows\system32\drivers\avgldx86.sys
2008-12-29 17:25 . 2008-12-29 17:25 76,040 --a------ c:\windows\system32\drivers\avgtdix.sys
2008-12-29 17:25 . 2008-12-29 17:25 10,520 --a------ c:\windows\system32\avgrsstx.dll
2008-12-29 17:09 . 2008-12-29 17:09 <DIR> d-------- c:\program files\Lavasoft
2008-12-29 17:09 . 2008-12-29 17:09 <DIR> d-------- c:\documents and settings\All Users\Application Data\Lavasoft
2008-12-29 17:08 . 2008-12-29 17:08 <DIR> d-------- c:\program files\Common Files\Wise Installation Wizard
2008-12-29 16:23 . 2008-12-29 16:23 0 --a------ c:\windows\nsreg.dat
2008-12-29 16:17 . 2008-04-14 00:12 26,112 --a------ c:\windows\system32\stus.exe
2008-11-12 20:07 . 2008-10-24 11:21 455,296 --------- c:\windows\system32\dllcache\mrxsmb.sys
2008-11-12 20:06 . 2008-09-04 17:15 1,106,944 --------- c:\windows\system32\dllcache\msxml3.dll
2008-11-01 11:08 . 2008-11-01 11:08 <DIR> d-------- c:\program files\muvee Technologies
2008-11-01 11:08 . 2008-11-01 11:08 <DIR> d-------- c:\program files\Common Files\muvee Technologies
2008-11-01 11:08 . 2008-11-01 11:08 <DIR> d-------- c:\program files\3ivx

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-30 17:20 --------- d-----w c:\documents and settings\All Users\Application Data\Google Updater
2008-12-30 17:17 --------- d-----w c:\program files\Google
2008-12-29 17:47 --------- d-----w c:\documents and settings\All Users\Application Data\McAfee
2008-12-23 22:07 --------- d-----w c:\program files\McDonaldsFairies
2008-12-23 21:13 --------- d-----w c:\documents and settings\Gordy\Application Data\OpenOffice.org2
2008-12-13 06:40 3,593,216 ------w c:\windows\system32\dllcache\mshtml.dll
2008-12-07 13:55 --------- d-----w c:\documents and settings\Gordy\Application Data\LimeWire
2008-11-01 11:08 --------- d--h--w c:\program files\InstallShield Installation Information
2008-10-23 12:36 286,720 ----a-w c:\windows\system32\gdi32.dll
2008-10-23 12:36 286,720 ------w c:\windows\system32\dllcache\gdi32.dll
2008-10-16 14:13 202,776 ----a-w c:\windows\system32\wuweb.dll
2008-10-16 14:13 202,776 ----a-w c:\windows\system32\dllcache\wuweb.dll
2008-10-16 14:13 1,809,944 ----a-w c:\windows\system32\wuaueng.dll
2008-10-16 14:13 1,809,944 ----a-w c:\windows\system32\dllcache\wuaueng.dll
2008-10-16 14:12 561,688 ----a-w c:\windows\system32\wuapi.dll
2008-10-16 14:12 561,688 ----a-w c:\windows\system32\dllcache\wuapi.dll
2008-10-16 14:12 323,608 ----a-w c:\windows\system32\wucltui.dll
2008-10-16 14:12 323,608 ----a-w c:\windows\system32\dllcache\wucltui.dll
2008-10-16 14:09 92,696 ----a-w c:\windows\system32\dllcache\cdm.dll
2008-10-16 14:09 92,696 ----a-w c:\windows\system32\cdm.dll
2008-10-16 14:09 51,224 ----a-w c:\windows\system32\wuauclt.exe
2008-10-16 14:09 51,224 ----a-w c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 14:09 43,544 ----a-w c:\windows\system32\wups2.dll
2008-10-16 14:08 34,328 ----a-w c:\windows\system32\wups.dll
2008-10-16 14:08 34,328 ----a-w c:\windows\system32\dllcache\wups.dll
2008-10-16 14:06 268,648 ----a-w c:\windows\system32\mucltui.dll
2008-10-16 14:06 208,744 ----a-w c:\windows\system32\muweb.dll
2008-10-16 13:11 70,656 ------w c:\windows\system32\dllcache\ie4uinit.exe
2008-10-16 13:11 13,824 ------w c:\windows\system32\dllcache\ieudinit.exe
2008-10-15 16:34 337,408 ------w c:\windows\system32\dllcache\netapi32.dll
2008-10-15 07:06 633,632 ------w c:\windows\system32\dllcache\iexplore.exe
2008-10-15 07:04 161,792 ------w c:\windows\system32\dllcache\ieakui.dll
2008-10-13 16:36 716 ----a-w c:\documents and settings\Gordy\Application Data\wklnhst.dat
2008-10-03 10:02 247,326 ----a-w c:\windows\system32\strmdll.dll
2008-10-03 10:02 247,326 ------w c:\windows\system32\dllcache\strmdll.dll
2008-09-30 16:43 1,286,152 ----a-w c:\windows\system32\msxml4.dll
2008-09-15 12:12 1,846,400 ----a-w c:\windows\system32\win32k.sys
2008-09-15 12:12 1,846,400 ------w c:\windows\system32\dllcache\win32k.sys
2008-09-10 01:14 1,307,648 ----a-w c:\windows\system32\msxml6.dll
2008-09-10 01:14 1,307,648 ------w c:\windows\system32\dllcache\msxml6.dll
2008-09-08 10:41 333,824 ------w c:\windows\system32\dllcache\srv.sys
2008-09-05 23:30 241,704 ------w c:\windows\system32\dllcache\wgaLogon.dll
2008-09-05 23:29 917,032 ------w c:\windows\system32\dllcache\WgaTray.exe
2008-09-04 17:15 1,106,944 ----a-w c:\windows\system32\msxml3.dll
2007-12-10 12:59 60,968 ----a-w c:\documents and settings\Gordy\GoToAssistDownloadHelper.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EPSON Stylus DX7400 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATICDE.EXE" [2007-04-12 182272]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe" [2007-06-27 152872]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2006-10-03 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2006-10-20 118784]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-12-11 286720]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-12-29 1261336]
"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2008-07-09 919016]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"msacm.dvacm"= c:\progra~1\COMMON~1\ULEADS~1\vio\dvacm.acm
"msacm.mpegacm"= mpegacm.acm
"msacm.ulmp3acm"= ulmp3acm.acm
"vidc.3IV2"= 3ivxVfWCodec.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CONNECTScheduler]
--a------ 2006-03-23 01:00 75336 c:\program files\Sony\CONNECTAutoUpdate\CONNECTScheduler.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
--a------ 2007-12-11 12:10 267048 c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
--a------ 2007-03-01 15:57 153136 c:\program files\Common Files\Ahead\Lib\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxioDragToDisc]
--a------ 2006-08-17 09:00 1116920 c:\program files\Roxio\Drag-to-Disc\DrgToDsc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxWatchTray]
--a------ 2006-11-05 11:22 221184 c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Ulead AutoDetector v2]
--------- 2004-11-26 10:43 90112 c:\program files\Common Files\Ulead Systems\Autodetector\Monitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"UleadBurningHelper"=2 (0x2)
"SPTISRV"=3 (0x3)
"Sony SCSI Helper Service"=3 (0x3)
"RoxWatch9"=2 (0x2)
"RoxMediaDB9"=3 (0x3)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2008-12-29 97928]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2008-12-29 875288]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-12-29 231704]
R2 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2008-12-29 76040]
S3 ATHFMWDL;NETGEAR WG111T bootloader driver;c:\windows\system32\Drivers\ATHFMWDL.sys []
S3 DNINDIS5;DNINDIS5 NDIS Protocol Driver;\??\c:\windows\system32\DNINDIS5.SYS [2007-12-10 17149]

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-10-11 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 14:57]

2008-08-29 c:\windows\Tasks\Norton Security Scan.job
- c:\program files\Norton Security Scan\Nss.exe []
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-msnmsgr - c:\progra~1\WINDOW~4\MESSEN~1\msnmsgr.exe
MSConfigStartUp-spywareguard - c:\program files\Spyware Guard 2008\spywareguard.exe


.
------- Supplementary Scan -------
.
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uStart Page = hxxp://www.google.co.uk/
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-30 21:09:52
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\TDSSserv.sys]
"imagepath"="\systemroot\system32\drivers\TDSSpqlt.sys"
.
Completion time: 2008-12-30 21:10:38
ComboFix-quarantined-files.txt 2008-12-30 21:10:35

Pre-Run: 186,328,932,352 bytes free
Post-Run: 186,326,368,256 bytes free

207 --- E O F --- 2008-12-17 20:03:02


and heres the latest hijack log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:11:24, on 30/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [EPSON Stylus DX7400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICDE.EXE /FU "C:\WINDOWS\TEMP\E_SAE.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 5454 bytes
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+Quote Post
DaveNI1979
post Dec 30 2008, 06:10 PM
Post #14


Member
**
Posts: 17
OS: XP



Thanks, computer is now clean and fully working. great
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+Quote Post
Rorschach112
post Dec 31 2008, 08:03 AM
Post #15


GeekU Teacher
Group Icon
Posts: 34,385
From: Dublin
OS: XP



Bit left


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

QUOTE
File::
c:\windows\system32\stus.exe

Registry::
[-HKEY_LOCAL_MACHINE\system\ControlSet001\Services\TDSSserv.sys]

Folder::



Driver::
TDSSserv


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.




Please download ATF Cleaner by Atribune.
    Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.




Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.






Go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
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