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Unable to access microsoft.com or any anti-virus/malware/spyware websi
zand108
post Oct 31 2009, 03:50 PM
Post #1


New Member
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Posts: 1
OS: xp
Hi,

I am using an EeePc and after uninstalling an obsolete trial version of Kaspersky AV. I find I am unable to access microsoft.com nor any Anti-Virus/Malware website but have no problem accessing any other type of site.

I am very new to malware removal and any help with this would be greatly appreciated.

Z.

This post has been edited by zand108: Oct 31 2009, 04:02 PM
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Rorschach112
post Nov 1 2009, 06:46 PM
Post #2


GeekU Teacher
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Posts: 35,079
From: Dublin
OS: XP
hi

Download LockSearch to your desktop
  • A window will pop up, Press 2 and then Enter. A scan will start, let it run uninterrupted. It should only take a few minutes.
  • A log will appear when it is finished, it will also be saved in the same location as LockSearch, which should be on your desktop. Post the contents of the log in your reply



Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".
  2. During the download, rename Combofix to Combo-Fix as follows:





  3. It is important you rename Combofix during the download, but not after.
  4. Please do not rename Combofix to other names, but only to the one indicated.
  5. Close any open browsers.
  6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------
  7. Double click on combo-Fix.exe & follow the prompts.
  8. When finished, it will produce a report for you.
  9. Please post the "C:\Combo-Fix.txt" for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
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Rorschach112
post Nov 6 2009, 02:15 PM
Post #3


GeekU Teacher
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Posts: 35,079
From: Dublin
OS: XP
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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