Our computer is freaking out. This website: http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2 has decided that it will be our new homepage.

We keep getting error messages with the Worm.Win32.NetSky message about activeX...I have attached the message to this in a word doc.

I downloaded the HiJackThis program and I have the uninstall list:
Adobe Acrobat 5.0
Adobe Flash Player 9 ActiveX
Adobe Reader 7.0.9
Adobe Shockwave Player
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services
AOLIcon
AppCore
AV
Broadcom Management Programs
ccCommon
Dell CinePlayer
Dell Support Center
DellSupport
EarthLink Setup Files
GearDrvs
Google Desktop
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
hp deskjet 5600
HP Memories Disc
HP Photo and Imaging 2.0 - Deskjet Series
hp print screen utility
iPod for Windows 2005-03-23
iTunes
J2SE Runtime Environment 5.0 Update 7
Learn2 Player (Uninstall Only)
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Office Professional Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Works
Norton 360
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 Help
Norton Confidential Browser Component
Norton Confidential Web Authentification Component
Norton Confidential Web Protection Component
Norton Security Scan
NVIDIA Drivers
QuickTime
RealPlayer Basic
Roxio DLA
Roxio RecordNow Audio
Roxio RecordNow Copy
Roxio RecordNow Data
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Sonic Activation Module
Sonic Update Manager
SPBBC 32bit
SuppSoft
Symantec KB-DocID:2003093015493306
Symantec Technical Support Controls
SymNet

What else do you need to help? We have Norton360 and it's not doing anything to help!

Hello snooks12

Welcome to G2Go.
==============
* Click here to download HJTsetup.exe

• Save HJTsetup.exe to your desktop.
• Doubleclick on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Trend Micro\Hijack This.
• Click on I agree
• Then Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Thank you for the reply!!

Here is the log from HijackThis

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:58:36 PM, on 2/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0070728
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0070728
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: SXG Advisor - {76F30661-76C7-48CD-B18E-64F388AE030B} - C:\WINDOWS\dwrmntsdnq.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: edfqvrw - {D573EDD4-5DEA-4DF1-9D5A-329D6861EDC8} - C:\WINDOWS\edfqvrw.dll (file missing)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EFF2749F-CCC6-4E82-AE32-3DA767EE0FFB}: NameServer = 168.253.8.17 168.253.8.18
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O21 - SSODL: bfrgnos - {F202350B-5AF0-4E10-923F-7BA1F0C9DC54} - C:\WINDOWS\bfrgnos.dll
O21 - SSODL: afxlspw - {7909C7F4-6334-4AD9-80BB-D049481DE1F1} - C:\WINDOWS\afxlspw.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpdj - Unknown owner - C:\DOCUME~1\LAGUAR~1\LOCALS~1\Temp\hpdj.exe (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 9860 bytes

please let us know what else we need to do
Thank you

You are welcome
================
Please re-open Hijackthis and click on "Do a system scan only"
Then place a check mark next to these entries below:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2
O2 - BHO: SXG Advisor - {76F30661-76C7-48CD-B18E-64F388AE030B} - C:\WINDOWS\dwrmntsdnq.dll
O3 - Toolbar: edfqvrw - {D573EDD4-5DEA-4DF1-9D5A-329D6861EDC8} - C:\WINDOWS\edfqvrw.dll (file missing)
O21 - SSODL: bfrgnos - {F202350B-5AF0-4E10-923F-7BA1F0C9DC54} - C:\WINDOWS\bfrgnos.dll
O21 - SSODL: afxlspw - {7909C7F4-6334-4AD9-80BB-D049481DE1F1} - C:\WINDOWS\afxlspw.dll


Now click on Fix Checked and then close Hijackthis.
=======================================================
Please download the OTMoveIt2 by OldTimer.

• Save it to your desktop.
• Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  CODE
  C:\WINDOWS\dwrmntsdnq.dll
  C:\WINDOWS\bfrgnos.dll
  C:\WINDOWS\afxlspw.dll
  
  
• Return to OTMoveIt2, right click in the "Paste List of Files/Folders to be Moved" window (under the light blue bar) and choose Paste.
• Click the red Moveit! button.
• OTMoveit2 will create a log of moved files in the C:\_OTMoveIt\MovedFiles folder. The log's name will appear as the date and time it was created, with the format mmddyyyy_hhmmss.log. Open this log in Notepad and post its contents in your next reply.
• Close OTMoveIt2

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
==================================
After that Please download ComboFix from Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
   -----------------------------------------------------------
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
     
     -----------------------------------------------------------
3. Double click on combofix.exe & follow the prompts.
4. When finished, it will produce a report for you.
5. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

we have followed the steps that you set forth
here are the logs and reports you asked for.
thank you

File/Folder C:\WINDOWS\dwrmntsdnq.dll not found.
File/Folder C:\WINDOWS\bfrgnos.dll not found.
File/Folder C:\WINDOWS\afxlspw.dll not found.

OTMoveIt2 v1.0.18 log created on 02062008_193152

C:\WINDOWS\dwrmntsdnq.dll unregistered successfully.
C:\WINDOWS\dwrmntsdnq.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\bfrgnos.dll
C:\WINDOWS\bfrgnos.dll NOT unregistered.
C:\WINDOWS\bfrgnos.dll moved successfully.
DllUnregisterServer procedure not found in C:\WINDOWS\afxlspw.dll
C:\WINDOWS\afxlspw.dll NOT unregistered.
C:\WINDOWS\afxlspw.dll moved successfully.

OTMoveIt2 v1.0.18 log created on 02062008_193124

ComboFix 08-02.05.3 - LaGuardias 2008-02-06 19:54:50.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.569 [GMT -7:00]
Running from: C:\Documents and Settings\LaGuardias\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
C:\Documents and Settings\LaGuardias\Favorites\Error Cleaner.url
C:\Documents and Settings\LaGuardias\Favorites\Privacy Protector.url
C:\Documents and Settings\LaGuardias\Favorites\Spyware&Malware Protection.url
C:\WINDOWS\dat.txt
C:\WINDOWS\rs.txt
C:\WINDOWS\search_res.txt

----- BITS: Possible infected sites -----

hxxp://www.download.windowsupdate.com
hxxp://softworldnetwork.com
hxxp://onsafepro.com

.
((((((((((((((((((((((((( Files Created from 2008-01-07 to 2008-02-07 )))))))))))))))))))))))))))))))
.

2008-02-06 19:31 . 2008-02-06 19:31 <DIR> d-------- C:\_OTMoveIt
2008-02-06 16:55 . 2008-02-06 16:55 <DIR> d-------- C:\Program Files\Trend Micro
2008-02-06 16:52 . 2008-01-12 18:32 23,904 --a------ C:\WINDOWS\system32\drivers\COH_Mon.sys
2008-02-06 16:52 . 2008-01-15 09:54 10,537 --a------ C:\WINDOWS\system32\drivers\COH_Mon.cat
2008-02-06 16:52 . 2008-01-15 05:28 706 --a------ C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-02-06 16:44 . 2008-02-06 16:44 <DIR> d-------- C:\Documents and Settings\LaGuardias\Application Data\Symantec
2008-02-06 14:58 . 2008-02-06 17:42 <DIR> d-------- C:\Program Files\Norton 360
2008-02-06 14:58 . 2008-02-06 16:03 123,952 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-02-06 14:58 . 2008-02-06 16:03 60,800 --a------ C:\WINDOWS\system32\S32EVNT1.DLL
2008-02-06 14:58 . 2008-02-06 16:03 10,740 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-02-06 14:58 . 2008-02-06 16:03 805 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-02-06 13:00 . 2008-02-06 13:00 <DIR> d-------- C:\Documents and Settings\All Users\Symantec Temporary Files
2008-02-05 15:35 . 2008-02-05 12:53 81,920 --a------ C:\WINDOWS\frplprg.exe
2008-01-28 16:54 . 2008-01-28 16:54 <DIR> d-------- C:\Program Files\Dell Support Center
2008-01-28 16:54 . 2008-01-28 16:54 <DIR> d-------- C:\Program Files\Common Files\supportsoft
2008-01-28 16:54 . 2008-01-28 16:54 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\SupportSoft
2008-01-28 16:53 . 2008-01-28 17:01 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Dell

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-02-07 02:47 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-02-07 00:44 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-02-06 23:44 --------- d-----w C:\Program Files\Norton Security Scan
2008-02-06 23:03 --------- d-----w C:\Program Files\Symantec
2007-12-17 19:58 --------- d-----w C:\Documents and Settings\LaGuardias\Application Data\Snapfish
2007-11-14 07:26 450,560 ------w C:\WINDOWS\system32\dllcache\jscript.dll
2007-11-07 09:26 721,920 ----a-w C:\WINDOWS\system32\lsasrv.dll
2007-11-07 09:26 721,920 ------w C:\WINDOWS\system32\dllcache\lsasrv.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 09:24 1694208]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-08-12 20:14 68856]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 09:23 202544]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2006-08-23 09:12 7630848]
"nwiz"="nwiz.exe" [2006-08-23 09:12 1617920 C:\WINDOWS\system32\nwiz.exe]
"NvMediaCenter"="C:\WINDOWS\system32\NvMcTray.dll" [2006-08-23 09:12 86016]
"DMXLauncher"="C:\Program Files\Dell\Media Experience\DMXLauncher.exe" [2005-10-05 00:12 94208]
"SigmatelSysTrayApp"="stsystra.exe" [2006-08-15 00:00 282624 C:\WINDOWS\stsystra.exe]
"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [2007-07-27 22:45 26112]
"DLA"="C:\WINDOWS\System32\DLA\DLACTRLW.EXE" [2005-09-08 02:20 122940]
"ISUSPM Startup"="C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 13:50 221184]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 13:50 81920]
"Google Desktop Search"="C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" [2007-07-27 22:49 169984]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-03-12 17:30 517768]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2004-12-17 23:20 278528]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-08-18 16:17 98304]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe" [2006-05-03 01:56 36975]
"HP Software Update"="C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe" [2002-12-17 10:40 49152]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe" [2003-03-25 22:19 172032]
"DeviceDiscovery"="C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe" [2002-12-02 19:56 40960]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 09:24 16384]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-07-17 18:54 116072]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"bfrgnos"= {AF833B42-BB46-4BD0-9E40-280685D23A42} - C:\WINDOWS\bfrgnos.dll [ ]
"afxlspw"= {9CF6ED03-C2FA-4A84-B1CA-8D03FF218133} - C:\WINDOWS\afxlspw.dll [ ]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe /service []

*Newly Created Service* - COMHOST
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-02-06 19:55:53
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-02-06 19:56:08
ComboFix-quarantined-files.txt 2008-02-07 02:56:06
.
2008-01-09 18:11:42 --- E O F ---

by the way
everything seems to be ok. YOU ARE THE MAN!!!!
Thank you so much for all of your help!!
PLease let us know if we need to take any further action.

A few more steps and you will be on your way.

• Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  CODE
  C:\WINDOWS\frplprg.exe
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\bfrgnos
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\afxlspw
  
  
  
• Return to OTMoveIt2, right click in the "Paste List Of Files/Patterns To Search For and Move" window (under the yellow bar) and choose Paste.
  
• Click the red Moveit! button.
• A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
• Close OTMoveIt2

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
========================================
Post that log above in your next reply.

As a final check - perform next online scan:

* Go here to run an online scannner from ESET.

• Note: You will need to use Internet explorer for this scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Check next options: Remove found threats and Scan unwanted applications.
• Click Scan
• Wait for the scan to finish
• Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
• Copy and paste that log as a reply to this topic

here is the other log report.

C:\WINDOWS\frplprg.exe moved successfully.
File/Folder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\bfrgnos not found.
File/Folder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\afxlspw not found.

OTMoveIt2 v1.0.18 log created on 02062008_203755

i could not run the Eset scan. i attempted to install it several times, and each time i got "Error:update failed (200)" I'm not sure what happened.

Please go HERE to run Panda's ActiveScan

• Once you are on the Panda site click the Scan your PC button
• A new window will open...click the Check Now button
• Enter your Country
• Enter your State/Province
• Enter your e-mail address and click send
• Select either Home User or Company
• Click the big Scan Now button
• If it wants to install an ActiveX component allow it
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
• When download is complete, click on My Computer to start the scan
• When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report

thank you again!

this scan is going to take my pc a while to down load, so i will send results when they are available.

Thank you again so much for your help! You have been amazing!

Here are the results from the Active Scan:

Incident Status Location

Spyware:Cookie/UltimateCleaner Not disinfected C:\Documents and Settings\LaGuardias\Cookies\laguardias@ucleaner[2].txt
Spyware:Cookie/XPAntivirusPro Not disinfected C:\Documents and Settings\LaGuardias\Cookies\laguardias@www.safenavweb[1].txt
Potentially unwanted tool:Application/NirCmd.A Not disinfected C:\Documents and Settings\LaGuardias\Desktop\ComboFix.exe[327882R2FWJFW\nircmd.com]
Potentially unwanted tool:Application/NirCmd.A Not disinfected C:\Documents and Settings\LaGuardias\Desktop\ComboFix.exe[327882R2FWJFW\nircmd.cfexe]
Potentially unwanted tool:Application/NirCmd.A Not disinfected C:\WINDOWS\Nircmd.exe
We're going to sign off for the night, but will check again tomorrow.

Thank you again!

You are welcome

Time for some housekeeping

• Click START then RUN
• Now type Combofix /u in the runbox and click OK
  
  
  
  • 
  
  
  The above procedure will:
  
• Delete the following:
  • ComboFix and its associated files and folders.
  • VundoFix backups, if present
  • The C:\Deckard folder, if present
  • The C:_OtMoveIt folder, if present
  
  
• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Clean System Restore points.

Also delete anything that we used that is left over.
====================================
After that Your log is clean.

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein ->Here