Anyone,

My browser has been hijacked by yoursystemupdate.com. Spyaxe has infected my computer.

Any suggestions are appreciated. Thanks.

Here is my hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 9:22:43 AM, on 10/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\mssearchnet.exe
C:\WINDOWS\System32\nvctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\program files\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Java\jre1.5.0_03\bin\jucheck.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\All Users\Documents\My Shared Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.ca
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thestar.com/NASApp/cs/ContentSe...id=968163964505
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
R3 - Default URLSearchHook is missing
O2 - BHO: HomepageBHO - {724510c3-f3c8-4fb7-879a-d99f29008a2f} - C:\WINDOWS\System32\hp57E4.tmp
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\Program Files\McAfee.com\Agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] c:\program files\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [SpyAxe] C:\Program Files\SpyAxe\spyaxe.exe /h
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/156708640ea59bb6b301/...ip/RdxIE601.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Hi belanga and welcome to GeeksToGo! My name is Excal and I will be helping you.

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.


DOWNLOAD PROGRAMS

Download smitRem.exe© by noahdfear and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Download and install CleanUp! Here*NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.
We will use this program later.

Please download ewido security suite it is a trial version of the program.

• Install ewido security suite
• When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will now go to the main screen

You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
• Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates
Close Ewido, we will use this later.

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!


THE FIX

1. Click this link to be sure you can view hidden files.

2. Ensure you are NOT connected to the internet.

3. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

4. Close all browsers, windows and unneeded programs.

5. Open HiJack and do a scan.

6. Put a Check next to the following items:

R3 - Default URLSearchHook is missing
O2 - BHO: HomepageBHO - {724510c3-f3c8-4fb7-879a-d99f29008a2f} - C:\WINDOWS\System32\hp57E4.tmp
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpyAxe] C:\Program Files\SpyAxe\spyaxe.exe /h
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/156708640ea59bb6b301/...ip/RdxIE601.cab

7. click the Fix Checked box

8. Please remove these entries from Add/Remove Programs in the Control Panel(if present):

SpyAxe

9. Please remove the following folders using Windows Explorer (if present):

C:\Program Files\SpyAxe

10. Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

11. Open Ad-aware and do a full scan. Remove all it finds.

12. Now open and run Ewido:

• Click on scanner
• Click Complete System Scan and the scan will begin.
• During the scan when it ask if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK
• When the scan is finished, look at the bottom of the screen and click the Save report button.
• Save the report to your desktop

Close Ewido

13. Next go to Control Panel click appearance and themes>click Display > Desktop Tab> click Customize Desktop > Web tab > Uncheck anthing in there if present.

14. Run the program CleanUp!

15. Reboot into normal mode and please run this online virus scan: ActiveScan - Save the results from the scan!

16. Please post the Active scan log, Ewido log, smitfiles.txt log and a fresh HiJackThis log. Let me know how your computer is running.

Awesome Excal!

Everything looks good.


16. Please post the Active scan log, Ewido log, smitfiles.txt log and a fresh HiJackThis log. Let me know how your computer is running.

After running ActiveScan, there wasn't a log- the message said "no viruses or other malicious software" found.

The Ewido log:
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 9:38:47 PM, 12/12/2005
+ Report-Checksum: C5DF7097

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{4FC7118F-CEC2-4822-4FA2-BD496C690A0C} -> Spyware.CoolWebSearch : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{f760cb9e-c60f-4a89-890e-fae8b849493e} -> Spyware.MagicAds : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\AUI -> Spyware.WebSearch : Cleaned with backup
C:\Documents and Settings\Robert Belanger\Cookies\robert belanger@adopt.specificclick[2].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Robert Belanger\Cookies\robert belanger@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\ntdetect_hta.vir -> Dropper.Inor.cj : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP658\A0019904.tlb -> Downloader.Zlob.cf : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0019942.exe -> Hijacker.SpyAxe : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0019943.tlb -> Downloader.Zlob.cf : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0019944.exe -> Downloader.Zlob.ci : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0020997.exe -> Downloader.Zlob.cm : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021010.exe -> Downloader.WinShow.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021011.exe -> Trojan.Agent.bi : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021012.exe -> Trojan.Agent.bi : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021013.exe -> Trojan.Agent.bi : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021014.dll -> Downloader.Agent.kd : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021015.exe -> Trojan.Agent.bi : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021016.dll -> Spyware.SearchPage : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021017.exe -> Trojan.Agent.bi : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021018.exe -> Trojan.Agent.bi : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021019.exe -> Trojan.Agent.bi : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021020.dll -> Spyware.SearchPage : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021021.exe -> Downloader.Agent.bq : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP659\A0021022.exe -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\OCMSN.LOG:rjmwi -> Downloader.Agent.kd : Cleaned with backup
C:\WINDOWS\OEWABLog.txt:ccxjc -> Trojan.Agent.bi : Cleaned with backup
C:\WINDOWS\Q828026.log:pcvoe -> Downloader.Agent.bq : Cleaned with backup


::Report End

The smitfiles.txt log:

smitRem © log file
version 2.8

by noahdfear


Microsoft Windows XP [Version 5.1.2600]
The current date is: 12/12/2005
The current time is: 20:53:25.34

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

checking for ShudderLTD key

ShudderLTD key not present!

checking for PSGuard.com key


PSGuard.com key not present!

spyaxe uninstaller NOT present
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Existing Pre-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~

shopping


~~~ system32 folder ~~~

svchosts.dll
1024 dir
msvol.tlb
ld****.tmp
mssearchnet.exe
ncompat.tlb
nvctrl.exe
mscornet.exe
hp***.tmp


~~~ Icons in System32 ~~~

ts.ico
ot.ico


~~~ Windows directory ~~~



~~~ Drive root ~~~


~~~ Miscellaneous Files/folders ~~~




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 Craig.Peacock@beyondlogic.org
Killing PID 712 'explorer.exe'

Starting registry repairs

Deleting files


Remaining Post-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~



~~~ Miscellaneous Files/folders ~~~




~~~ Wininet.dll ~~~

CLEAN!


And the fresh HiJackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 10:30:02 PM, on 12/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\system32\cisvc.exe
C:\program files\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Dell Support\DSAgnt.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\System32\nvsvc32.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\All Users\Documents\My Shared Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.ca
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thestar.com/NASApp/cs/ContentSe...id=968163964505
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\Program Files\McAfee.com\Agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] c:\program files\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/156708640ea59bb6b301/...ip/RdxIE601.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Like I said everything looks good, but you may be able to spot something in the logs. I appreciate all your help!

belanga

Great job, it appears your computer is clean

If you have unhidden you “hidden files and folders”, ensure you rehide them back to the way they were.

Now that your system is Malware Free, it is important to reset your system Restore. Click Here to learn how to.

I recommend that you Defrag your computer before setting your Restore points:

Go to start>all programs>accessories>system tools>Disk Defragmentor Make sure it set to the proper drive (default should be your main driver) and click on defragment


Might I suggest the following Free Spyware programs, if you don't already have them, for added security, you can download them at the following links. These programs work great for detection:

Ad-aware SE
Spybot S&D
Microsoft Anti-Spyware


If you are unhappy with your current antivirus and want to replace it or if you dont already have one, I suggest one of these free programs:
*Note - do not use more than one anti-virus program as it will more than likely cause conflict.

AVG
Avast
AntiVir


The following free programs are great for prevention:

SpywareBlaster 3.4
Spywareguard
IE/Spyad

A Firewall is a must! Here are 3 good free versions:
(do not have more than one firewall running on your system)

Sygate
Kerio
ZoneLabs

There are other options other than Internet Explorer for a browser, which some say have better security. Two of them are:

Firefox
Opera

If you decide to keep Internet Explorer, This site is a great source for tightening up security on It's settings.

Make sure that you keep your Operating System and IE updated with the latest Critical Security Updates from Microsoft...they usually come out once a month, on the 2nd Tuesday of each month.

Included in those updates is Windows XP Service Pack 2. Click Here
Since you're junkware free, the time to get it is NOW. Service Pack 2 is a MAJOR upgrade for XP. It adds numerous security and software patches, as well as new features and functionality. You will also be adding another layer of protection against future threats.

Be sure and give the Temp folders a cleaning out now and then as well, Make sure after you clean your Temp files to empty out your Recycle bin as well.
For ease use the following program:

Cleanup
Run "Cleanup" and when it has finished, Reboot

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial and use the tools provided. Also read So how did I get infected in the first place?

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.