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anti-virus program is not allowing the file to ope, The file is not available
tim2099
post Apr 25 2005, 11:44 AM
Post #1


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Posts: 1
OS: Windows XP Professional
When I try to open a file in MS Office 2003, I get the following message:

You may be encountering this message because an anti-virus program is not allowing the file to open. This can be caused by one of two conditions. Either the anti-virus program needs to be updated (due to a compatibility problem with this application) or there is a virus in the file but the anti-virus program cannot properly remove or process the virus it has found.

I cannot find a solution to this problem, Please Help!
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TonyKlein
post Apr 25 2005, 12:05 PM
Post #2


Malware Expert
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Posts: 613
From: The Netherlands
OS: XP Pro SP2/98 SE
Two questions (or possibly three...):

Were you able to open an Office file without a prob before?

Which antivirus are you running, and have you tried first shutting it down, then trying to open the file??
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