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catsrvu.dll CANNOT REMOVE AT ALL! [CLOSED]

Started by skyxliner , Jun 04 2008 05:12 AM

  • This topic is locked This topic is locked

#1
skyxliner
Posted 04 June 2008 - 05:12 AM

skyxliner

    New Member

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  • 1 posts
I have a fairly well knowledge of virus removal and troubleshooting but this virus is giving me a big headache.

I used AVG and Spybot to remove. Spybot removed the spyware the virus created and AVG detected the file as a virus but is unable to properly remove.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 03:49, on 2008-06-04
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1061013
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1061013
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MI1933~1\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {833838DA-B4AC-4613-94A0-48D37640924B} - C:\WINDOWS\system32\catsrvu.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Post-it® Digital Notes.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownload/dist/hgstart/HGPlugin9USA.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MI1933~1\Office12\GR99D3~1.DLL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 7866 bytes

O2 - BHO: (no name) - {833838DA-B4AC-4613-94A0-48D37640924B} - C:\WINDOWS\system32\catsrvu.dll
this file is the problem, i used hijackthis to remove the file but was unsuccessful.

I then used Malwarebytes' Anti-Malware and it removed various malware created by the virus and was able to remove everything but catsrvu.dll

Malwarebytes' Anti-Malware 1.14
Database version: 820

1:52:35 AM 6/4/2008
mbam-log-6-4-2008 (01-52-31).txt

Scan type: Quick Scan
Objects scanned: 39087
Time elapsed: 7 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 50

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> No action taken.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\Rabio (Adware.Rabio) -> No action taken.

Files Infected:
C:\Documents and Settings\Jay Hervey\Local Settings\Temp\SpruceSetup.exe (Adware.Spruce) -> No action taken.
C:\WINDOWS\system32\catsrvu.dll (Trojan.FakeAlert) -> No action taken.
C:\WINDOWS\system32\din.ip (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\blank.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\box_2.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\button_buynow.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\button_freescan.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\cell_bg.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\cell_footer.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\cell_header_block.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\cell_header_remove.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\cell_header_scan.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\detect.htm (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\download_btn.jpg (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\download_now_btn.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\footer_back.jpg (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_1.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_2.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_3.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_4.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_red_bg.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_red_free_scan.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_red_free_scan_bg.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\header_red_protect_your_pc.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\infected.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\main_back.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\product_2_header.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\product_2_name_small.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\product_features.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\pt.htm (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\rating.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\s_detect.htm (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\screenshot.jpg (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\sep_hor.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\sep_vert.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\shadow.jpg (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\shadow_bg.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\spacer.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\star.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\star_gray.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\star_gray_small.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\star_small.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\style.css (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\v.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\warning_icon.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\win_logo.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\drivers\x.gif (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\sznf.ascii (Fake.Dropped.Malware) -> No action taken.
C:\WINDOWS\system32\dpqaqlqx.bin (Fake.Dropped.Malware) -> No action taken.
C:\WINDOWS\system32\jpewocmz.ini (Fake.Dropped.Malware) -> No action taken.

I went on to use combofix using specific removal script as well as avenger and both failed to remove the file.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform:  Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!


Error:  could not open file "C:\WINDOWS\system32\catsrvu.dll"
Deletion of file "C:\WINDOWS\system32\catsrvu.dll" failed!
Status: 0xc0000022 (STATUS_ACCESS_DENIED)


Completed script processing.

*******************

Finished!  Terminate.

From what I've read this virus is more commonly known as catsrvt.dll but this computer appears to be infected by it's variant. I tried using all the tools in safemode as well as normal mode and still is unable to remove the file.

Desperately need some suggestions thank you!
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#2
Rorschach112
Posted 04 June 2008 - 06:03 AM

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
Hello

Please don't put the logs in code boxes

Also, I have to say it was extremely dangerous of you to use Avenger



Please visit this web page for instructions for downloading and running ComboFix

http://www.bleepingc...to-use-combofix

This includes installing the Windows XP Recovery Console in case you have not installed it yet.

For more information on the Windows XP Recovery Console read http://support.microsoft.com/kb/314058.

Once you install the Recovery Console, when you reboot your computer, you'll see the option for the Recovery Console now as well. Don't select Recovery Console as we don't need it. By default, your main OS is selected there. The screen stays for 2 seconds and then it proceeds to load Windows. That is normal.

Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.
  • 0

#3
Rorschach112
Posted 08 June 2008 - 04:23 PM

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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