Please help with Virus

Welcome Guest ( Log In | Register )

Discover the best free computer help!
Learn more about Geeks to Go by taking the tour. Spyware, virus, trojan, fake security or privacy alerts? Read the malware cleaning guide.

> Geeks to Go! » Security » Malware Removal - HijackThis� Logs Go Here

Please help with Virus, Work computer has been ambushed!

Options

slp472 View Member Profile	Mar 28 2008, 12:05 PM Post #1
Member Posts: 17 OS: XP	I followed all the downloads and directions in the post before posting this here. I had a LOT of infections that were found and supposedly removed. My computer is still infected. Any help you can provide to eliminate them will be greatly appreciated. I am a professional photographer and can not even send orders to my lab right now. Thanks in advance. Enclosed please find the activescan and hijack logs. Thank you, Stacie Here is my Hijack This Log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 1:56:02 PM, on 3/28/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16608) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS C:\WINDOWS\system32\PSIService.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Viewpoint\Common\ViewpointService.exe C:\WINDOWS\System32\Drivers\WTSRV.EXE C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\WINDOWS\system32\VTTimer.exe C:\WINDOWS\system32\VTtrayp.exe C:\WINDOWS\AGRSMMSG.exe C:\PROGRA~1\PESTPA~1\PPControl.exe C:\PROGRA~1\PESTPA~1\PPMemCheck.exe C:\PROGRA~1\PESTPA~1\CookiePatrol.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\WINDOWS\system32\hphmon06.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe C:\Program Files\Mattel\Barbie Girls\Mattel.BarbieGirls.Tray.exe C:\WINDOWS\system32\WTClient.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\iolo\System Mechanic 6\SMSystemAnalyzer.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe C:\Program Files\Adobe\Adobe Photoshop CS3\Photoshop.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll O2 - BHO: {ebd64018-5d5b-50f8-c244-38ab47860ad7} - {7da06874-ba83-442c-8f05-b5d581046dbe} - C:\WINDOWS\system32\tcxigenh.dll (file missing) O2 - BHO: (no name) - {9714A10A-FBC6-4427-BA95-8409A403D1EF} - C:\WINDOWS\system32\efcbbcc.dll (file missing) O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O2 - BHO: (no name) - {E30683FA-8E8C-4BB1-86E7-333220BD0F4F} - (no file) O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [VTTimer] VTTimer.exe O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe O4 - HKLM\..\Run: [HPHUPD06] C:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE O4 - HKLM\..\Run: [BarbieGirlsTray] C:\Program Files\Mattel\Barbie Girls\Mattel.BarbieGirls.Tray.exe O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe" O4 - HKLM\..\Run: [WTClient] WTClient.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [BM3b8abc42] Rundll32.exe "C:\WINDOWS\system32\mwqlggjg.dll",s O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9 O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe" O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic 6\SMSystemAnalyzer.exe" O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user') O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\digital imaging\bin\hpqtra08.exe O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\digital imaging\bin\hpqthb08.exe O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZNxmk788MBUS O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_15\bin\npjpi142_15.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_15\bin\npjpi142_15.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing) O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing) O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...p1.0.0.15-3.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.2) - http://javadl-esd.sun.com/update/1.4.2/jin...indows-i586.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab O16 - DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} - http://www.photodex.com/pxplay.cab O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{6BA19068-8555-41EC-B60A-13B431AB5751}: NameServer = 192.168.1.1 O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O20 - Winlogon Notify: efcbbcc - efcbbcc.dll (file missing) O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\hpbpro.exe O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\hpboid.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: License Management Service ESD - element5 - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe O23 - Service: WinTab Service (WinTabService) - Tablet Driver - C:\WINDOWS\System32\Drivers\WTSRV.EXE -- End of file - 13968 bytes And my activescan log: Incident Status Location Virus:W32/MSNWorm.EA.worm Disinfected Operating system Possible Virus. Not disinfected C:\Documents and Settings\Owner\My Documents\scanner\sj646en.exe[English/ShareToWeb/Setup.exe] Virus:Eicar.Mod Not disinfected C:\Program Files\PestPatrol\Help.chm[/HowCanITestDetection.html] Possible Virus. Not disinfected C:\sj646\English\ShareToWeb\Setup.exe Virus:W32/MSNWorm.EA.worm Disinfected C:\WINDOWS\system32\efcbbcc.dll

Tal View Member Profile	Mar 28 2008, 03:35 PM Post #2
Trusted Helper Posts: 2,133 From: Tel-Aviv, Israel OS: Windows XP Pro SP2	Hello slp472 , welcome to GeeksToGo! My name is Tal, and I will be assisting you in the process of removing malware from your computer. I am going through your logs now, and I'll be back soon with instructions on how to proceed. As I'm still in training, my replies to you have to be approved before posting, so please excuse delays between replies. Tal.

slp472 View Member Profile	Mar 28 2008, 04:40 PM Post #3
Member Posts: 17 OS: XP	Thank you Tal. I appreciate any help you can give and don't mind the wait.

Tal View Member Profile	Mar 29 2008, 03:42 PM Post #4
Trusted Helper Posts: 2,133 From: Tel-Aviv, Israel OS: Windows XP Pro SP2	Hello slp472 , Before we proceed to clean your computer from malware, let's go over some points that will help both me and you, and prevent causing damage to your computer: Please don't be afraid to ask questions! No question is considered dumb here. It's better to be safe than sorry! Please follow the steps exactly in the same order posted. If you can't perform a certain step, or you're unsure on what to do, please stop and let me know. NEVER fix anything in HijackThis or other programs on your own! This can be very dangerous and cause harm to your system. If you witness a certain entry or program you're unsure about, please don't hesitate to ask! Step1 : Scanning with VundoFix Please download VundoFix.exe to your desktop Double-click VundoFix.exe to run it. Click the Scan for Vundo button. Once it's done scanning, click the Remove Vundo button. You will receive a prompt asking if you want to remove the files, click YES Once you click yes, your desktop will go blank as it starts removing Vundo. When completed, it will prompt that it will reboot your computer, click OK. Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to this thread. Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting. Step2 : Correcting entries with HijackThis Please re-open HijackThis and click Scan. Put a check next to the following entries presented in the window: (Do NOT click Fix yet!) O2 - BHO: {ebd64018-5d5b-50f8-c244-38ab47860ad7} - {7da06874-ba83-442c-8f05-b5d581046dbe} - C:\WINDOWS\system32\tcxigenh.dll (file missing) O4 - HKLM\..\Run: [BM3b8abc42] Rundll32.exe "C:\WINDOWS\system32\mwqlggjg.dll",s O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZNxmk788MBUS O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...p1.0.0.15-3.cab Now, close all other windows but HijackThis, including Explorer windows (folders) and this window, and click Fix. Note: It is vital you close all other windows, otherwise the fix will not succeed. Step2 : Deleting files in Safe Mode First, let's make Windows show hidden files and folders. Hidden files and folders are usually systems files and they are hidden to prevent users from accidentally deleting them. However, malware often uses hidden files and folders to prevent its deletion. Click Start. Open My Computer. Select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading select Show hidden files and folders. Uncheck the Hide protected operating system files (recommended) option. Click Yes to confirm. Click OK. Please save the following instructions in a notepad file on your desktop as you will not be able to access this website during this stage of the fix. Restart your computer and as soon as it start booting up, continuously press F8. A menu will show up. Choose Safe Mode using the enter keys and press enter. Note that Safe Mode might take some time to load, so please be patient. After the computer has entered Safe Mode, navigate to the following folders, and delete the following files marked in bold: C:\WINDOWS\system32\mwqlggjg.dll Restart your computer. It will reboot back automatically into Normal Mode. Step3 : Scanning with DSS Please download Deckard's System Scanner (DSS) and save it to your Desktop. Close all other windows before proceeding. Double-click on dss.exe and follow the prompts. When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply. Note: It's likely that the two logs won't fit into one post. If so, please post extra.txt in a separate post. Summary In your next reply, please include the following: VundoFix log; DSS logs. Regards, Tal

slp472

Mar 30 2008, 05:57 PM

Post #6