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help needed...badly! [RESOLVED]
skreignman40
post Sep 17 2008, 04:02 PM
Post #1


Member
**
Posts: 13
OS: XP



the past couple of days my computer has been running slow and i get the redirect sites from google... i've noticed my computer uses 100% according to task manager and i believe its because of whatever malware or viruses i have... im currently running in safe mode because my computer is 100 times worse in regular mode... heres my log and i hope someone can help!!! i tried to fix it myself using other people's post but my logs are different than others.... Thanks, Sam


UPDATE: now its impossible to be on the computer in its normal mode. It takes a few minutes to even have the right click show up... thankfully i have safe mode and can get help that way...


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:00:44 PM, on 9/17/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mlb.mlb.com/index.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [itype] "c:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Startup: Sprint media monitor.lnk = C:\WINDOWS\RM.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: MLB.TV NexDef Plug-in.lnk = C:\Program Files\Autobahn\mlb-nexdef-autobahn.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1212208383984
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1.0\adialhk.dll,avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 6698 bytes



i also ran malware bytes and this is the log
Malwarebytes' Anti-Malware 1.28
Database version: 1163
Windows 5.1.2600 Service Pack 3

9/17/2008 12:42:35 AM
mbam-log-2008-09-17 (00-42-35).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 213207
Time elapsed: 1 hour(s), 52 minute(s), 49 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\svchost.exe (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tdssadw.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tdssl.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tdssserf.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tdssmain.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tdssinit.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tdsslog.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\tdssservers.dat (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\drivers\tdssserv.sys (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\pskt.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BMfba3a210.xml (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BMfba3a210.txt (Trojan.Vundo) -> Quarantined and deleted successfully.

This post has been edited by skreignman40: Sep 17 2008, 09:11 PM
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+Quote Post
fenzodahl512
post Sep 18 2008, 06:11 AM
Post #2


Trusted Helper
Group Icon
Posts: 5,221
OS: Windows XP



Hello, my name is fenzodahl512 and welcome to Geekstogo. Please do the following...


Please download SDFix by Andy Manchesta and save it to your desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please reboot into Safe Mode
  1. In Safe Mode, right click the SDFix.zip folder and choose Extract All,
  2. A new folder will be extracted to your %systemdrive%, typically C:\SDFix
  3. Open the extracted folder and double click RunThis.bat to start the script.
  4. Type Y to begin the script.
  5. It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
  6. Press any Key and it will restart the PC.
  7. Your system will take longer that normal to restart as the fixtool will be running and removing files.
  8. When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
  9. Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt along with any other requested logs at the end of these instructions.





NEXT


Please visit below webpage for instructions for downloading and running ComboFix. Make sure you download and save ComboFix DIRECTLY to your Desktop

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

This includes installing the Windows XP Recovery Console in case you have not installed it yet.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix.. Please visit HERE if you don't know how.. Please re-enable them back after performing all steps given..

Once you install the Recovery Console, when you reboot your computer, you'll see the option for the Recovery Console now as well. DO NOT select Recovery Console as we don't need it. By default, your main OS is selected there. The screen stays for 2 seconds and then it proceeds to load Windows. That is normal.

Post the log from ComboFix (located in C:\combofix.txt) when you've accomplished that, along with a new HijackThis log.




Post me these logs in your next reply.. Post each log in separate post..

1. SDFix
2. ComboFix
3. A fresh HijackThis log (after ComboFix step)
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+Quote Post
skreignman40
post Sep 18 2008, 12:27 PM
Post #3


Member
**
Posts: 13
OS: XP



when i ran combo fix it accidently restarted in normal mode.... so when it popped up it it said preparing a log... i waited about 20 minutes and still nothing... so i restarted in safe mode and tried to re-do the opperation and it said i already did the recovery console but there is no log.... what should i do?
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+Quote Post
fenzodahl512
post Sep 18 2008, 01:39 PM
Post #4


Trusted Helper
Group Icon
Posts: 5,221
OS: Windows XP



QUOTE (skreignman40 @ Sep 19 2008, 02:27 AM) *
when i ran combo fix it accidently restarted in normal mode.... so when it popped up it it said preparing a log... i waited about 20 minutes and still nothing... so i restarted in safe mode and tried to re-do the opperation and it said i already did the recovery console but there is no log.... what should i do?



Where's SDFix log?., Have you done the step?.. Run ComboFix again (just double-click it) and post the log here.. Include the SDFix log too
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skreignman40
post Sep 18 2008, 02:43 PM
Post #5


Member
**
Posts: 13
OS: XP



SDFIX LOG



SDFix: Version 1.226
Run by Owner on Wed 09/17/2008 at 07:27 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :

Rootkit Found :
C:\WINDOWS\system32\drivers\tdssserv.sys - Rootkit.Win32.Agent.cku

Name :
tdssserv

Path :
\systemroot\system32\drivers\TDSSserv.sys

tdssserv - Deleted



Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\system32\drivers\tdssserv.sys - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-17 19:59:10
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\Program Files\\Azureus\\Azureus.exe"="C:\\Program Files\\Azureus\\Azureus.exe:*:Disabled:Azureus"
"C:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe"="C:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe:*:Disabled:@xpsp3res.dll,-20000"
"C:\\WINDOWS\\system32\\sessmgr.exe"="C:\\WINDOWS\\system32\\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook"
"C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE:*:Enabled:Microsoft Office Groove"
"C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\uTorrent\\uTorrent.exe"="C:\\Program Files\\uTorrent\\uTorrent.exe:*:Enabled:æTorrent"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Documents and Settings\\Owner\\Desktop\\utorrent.exe"="C:\\Documents and Settings\\Owner\\Desktop\\utorrent.exe:*:Enabled:æTorrent"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Fri 30 May 2008 196 A.SHR --- "C:\BOOT.BAK"
Sun 13 Apr 2008 1,695,232 ...H. --- "C:\Program Files\Messenger\msmsgs.exe"
Sun 13 Apr 2008 60,416 A.SH. --- "C:\Program Files\Outlook Express\msimn.exe"
Tue 29 Aug 2006 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Wed 25 Aug 2004 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.key.bak"
Sat 15 Sep 2007 72 A..H. --- "C:\Program Files\InterActual\InterActual Player\iti57D.tmp"
Sun 30 Mar 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Mon 2 Jun 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv02.tmp"
Sat 7 Jun 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv03.tmp"
Wed 9 Jul 2008 0 A..H. --- "C:\Documents and Settings\Owner\Local Settings\Application Data\BITF.tmp"
Mon 11 Apr 2005 4 ..SH. --- "C:\Documents and Settings\Owner.SAM\Local Settings\Temp\qpgishs23dl5.tmp"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\Owner\Application Data\U3\temp\Launchpad Removal.exe"

Finished!
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+Quote Post
skreignman40
post Sep 18 2008, 02:45 PM
Post #6


Member
**
Posts: 13
OS: XP



COMBOFIX LOG

ComboFix 08-09-16.05 - Owner 2008-09-18 13:28:13.2 - NTFSx86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.362 [GMT -8:00]
Running from: C:\Documents and Settings\Owner\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
---- Previous Run -------
.
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
C:\Documents and Settings\Owner\Application Data\inst.exe
E:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2008-08-18 to 2008-09-18 )))))))))))))))))))))))))))))))
.

2008-09-17 22:54 . 2008-09-18 13:16 <DIR> d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-09-17 22:51 . 2008-09-17 22:51 <DIR> d-------- C:\VundoFix Backups
2008-09-17 21:24 . 2008-09-17 21:24 <DIR> d-------- C:\HJT
2008-09-17 19:25 . 2008-09-17 19:25 578,560 --a--c--- C:\WINDOWS\system32\dllcache\user32.dll
2008-09-17 19:23 . 2008-09-17 19:23 <DIR> d-------- C:\WINDOWS\ERUNT
2008-09-17 19:16 . 2008-09-18 12:55 <DIR> d-------- C:\SDFix
2008-09-17 19:12 . 2008-09-17 19:12 <DIR> d-------- C:\!KillBox
2008-09-17 19:11 . 2008-09-17 21:23 <DIR> d-------- C:\fixwareout
2008-09-16 22:46 . 2008-09-16 22:46 <DIR> d-------- C:\Documents and Settings\Owner\Application Data\Malwarebytes
2008-09-16 22:45 . 2008-09-16 22:46 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-09-16 22:45 . 2008-09-16 22:45 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-09-16 22:45 . 2008-09-10 00:04 38,528 --a------ C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2008-09-16 22:45 . 2008-09-10 00:03 17,200 --a------ C:\WINDOWS\system32\drivers\mbam.sys
2008-09-16 22:44 . 2008-09-16 22:44 <DIR> d-------- C:\temp
2008-09-16 22:44 . 2008-09-16 22:44 827,392 --a------ C:\WINDOWS\system32\FLASH.OCX
2008-09-16 16:53 . 2008-09-16 16:53 <DIR> d-------- C:\Documents and Settings\Owner\Application Data\Ashampoo
2008-09-16 16:53 . 2008-09-16 16:53 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\ashampoo
2008-09-16 16:52 . 2008-09-16 16:52 <DIR> d-------- C:\Program Files\Ashampoo
2008-09-15 17:34 . 2008-09-16 17:57 <DIR> d--h----- C:\$AVG8.VAULT$
2008-09-15 17:29 . 2008-09-17 19:53 <DIR> d-------- C:\WINDOWS\system32\drivers\Avg
2008-09-15 17:29 . 2008-09-15 17:29 <DIR> d-------- C:\Program Files\AVG
2008-09-15 17:29 . 2008-09-16 10:23 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\avg8
2008-09-15 17:29 . 2008-09-15 17:29 97,928 --a------ C:\WINDOWS\system32\drivers\avgldx86.sys
2008-09-15 17:29 . 2008-09-15 17:29 76,040 --a------ C:\WINDOWS\system32\drivers\avgtdix.sys
2008-09-15 17:29 . 2008-09-15 17:29 10,520 --a------ C:\WINDOWS\system32\avgrsstx.dll
2008-09-06 20:27 . 2008-09-06 20:27 <DIR> d-------- C:\Documents and Settings\Owner\LocalLow
2008-09-06 20:27 . 2008-09-06 20:27 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\TVU Networks
2008-09-06 11:44 . 2008-09-06 11:44 <DIR> d-------- C:\Documents and Settings\Owner\Application Data\Image Zone Express
2008-09-06 11:41 . 2006-01-12 22:58 278,528 --a------ C:\WINDOWS\system32\hpdj5100
2008-09-05 15:55 . 2008-09-17 21:04 54,156 --ah----- C:\WINDOWS\QTFont.qfn
2008-09-05 15:55 . 2008-09-05 15:55 1,409 --a------ C:\WINDOWS\QTFont.for
2008-08-28 17:19 . 2008-08-28 17:19 <DIR> d-------- C:\Program Files\uTorrent
2008-08-28 13:00 . 2008-08-28 13:00 <DIR> d-------- C:\Program Files\Sun
2008-08-25 17:16 . 2007-07-03 16:58 106,792 -ra------ C:\WINDOWS\system32\drivers\sscdmdm.sys
2008-08-25 17:16 . 2007-07-03 16:59 86,824 -ra------ C:\WINDOWS\system32\drivers\sscdserd.sys
2008-08-25 17:16 . 2007-07-03 16:54 80,552 -ra------ C:\WINDOWS\system32\drivers\sscdbus.sys
2008-08-25 17:16 . 2007-07-03 16:57 11,944 -ra------ C:\WINDOWS\system32\drivers\sscdmdfl.sys
2008-08-25 17:16 . 2007-07-03 17:00 9,256 -ra------ C:\WINDOWS\system32\drivers\sscdwhnt.sys
2008-08-25 17:16 . 2007-07-03 17:00 9,256 -ra------ C:\WINDOWS\system32\drivers\sscdwh.sys
2008-08-25 17:16 . 2007-07-03 16:56 9,256 -ra------ C:\WINDOWS\system32\drivers\sscdcmnt.sys
2008-08-25 17:16 . 2007-07-03 16:56 9,256 -ra------ C:\WINDOWS\system32\drivers\sscdcm.sys
2008-08-25 17:11 . 2008-08-25 17:11 <DIR> d-------- C:\Documents and Settings\Owner\Application Data\Smith Micro
2008-08-25 14:30 . 2008-08-25 14:30 <DIR> d-------- C:\Program Files\Samsung
2008-08-25 14:29 . 2008-06-04 23:59 222,552 --------- C:\WINDOWS\RM.exe
2008-08-25 14:28 . 2008-08-29 14:21 <DIR> d-------- C:\Program Files\Sprint Instinct Applications
2008-08-25 14:28 . 2008-08-25 14:28 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Tarma Installer

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-09-18 21:13 32,811,552 --sha-w C:\WINDOWS\system32\drivers\fidbox.dat
2008-09-18 21:00 653,344 --sha-w C:\WINDOWS\system32\drivers\fidbox2.dat
2008-09-18 05:30 --------- d-----w C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
2008-09-18 05:24 --------- d-----w C:\Program Files\Azureus
2008-09-18 05:23 --------- d-----w C:\Program Files\DVDFab 5
2008-09-18 04:29 66,356 --sha-w C:\WINDOWS\system32\drivers\fidbox2.idx
2008-09-18 04:29 449,360 --sha-w C:\WINDOWS\system32\drivers\fidbox.idx
2008-09-18 02:54 47,360 ----a-w C:\Documents and Settings\Owner\Application Data\pcouffin.sys
2008-09-18 02:54 --------- d-----w C:\Documents and Settings\Owner\Application Data\Vso
2008-09-18 00:32 --------- d-----w C:\Documents and Settings\Owner\Application Data\LimeWire
2008-09-17 06:52 --------- d-----w C:\Program Files\Trend Micro
2008-09-16 02:57 --------- d-----w C:\Documents and Settings\Owner\Application Data\uTorrent
2008-09-15 07:23 --------- d-----w C:\Program Files\PokerStars
2008-09-06 20:24 --------- d-----w C:\Documents and Settings\Owner\Application Data\U3
2008-09-06 19:59 --------- d-----w C:\Program Files\Hewlett-Packard
2008-09-06 19:45 --------- d-----w C:\Program Files\HP
2008-09-06 19:44 --------- d-----w C:\Program Files\Common Files\HP
2008-08-28 21:19 --------- d-----w C:\Program Files\Java
2008-08-22 07:48 --------- d-----w C:\Documents and Settings\Owner\Application Data\Azureus
2008-08-20 11:03 --------- d-----w C:\Program Files\Microsoft Silverlight
2008-08-08 01:03 --------- d-----w C:\Documents and Settings\Owner\Application Data\AdobeUM
2008-08-06 07:35 --------- d-----w C:\Documents and Settings\Owner\Application Data\Aim
2008-07-19 22:19 --------- d-----w C:\Program Files\InterActual
2008-07-19 06:10 94,920 ----a-w C:\WINDOWS\system32\cdm.dll
2008-07-19 06:10 53,448 ----a-w C:\WINDOWS\system32\wuauclt.exe
2008-07-19 06:10 45,768 ----a-w C:\WINDOWS\system32\wups2.dll
2008-07-19 06:10 36,552 ----a-w C:\WINDOWS\system32\wups.dll
2008-07-19 06:09 563,912 ----a-w C:\WINDOWS\system32\wuapi.dll
2008-07-19 06:09 325,832 ----a-w C:\WINDOWS\system32\wucltui.dll
2008-07-19 06:09 205,000 ----a-w C:\WINDOWS\system32\wuweb.dll
2008-07-19 06:09 1,811,656 ----a-w C:\WINDOWS\system32\wuaueng.dll
2008-07-19 06:07 270,880 ----a-w C:\WINDOWS\system32\mucltui.dll
2008-07-19 06:07 210,976 ----a-w C:\WINDOWS\system32\muweb.dll
2008-07-07 20:26 253,952 ----a-w C:\WINDOWS\system32\es.dll
2008-06-25 02:12 295,936 ------w C:\WINDOWS\system32\wmpeffects.dll
2008-06-24 20:07 49,152 ----a-r C:\WINDOWS\system32\inetwh32.dll
2008-06-24 20:07 1,044,480 ----a-r C:\WINDOWS\system32\roboex32.dll
2008-06-24 16:43 74,240 ----a-w C:\WINDOWS\system32\mscms.dll
2008-06-23 16:57 826,368 ----a-w C:\WINDOWS\system32\wininet.dll
2008-06-20 17:46 245,248 ----a-w C:\WINDOWS\system32\mswsock.dll
2005-03-23 04:58 0 -c--a-w C:\Documents and Settings\Owner.SAM\.EXE
2005-03-22 05:22 0 -c--a-w C:\Documents and Settings\Administrator\.EXE
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Aim6"="C:\Program Files\AIM6\aim6.exe" [2008-03-25 50528]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-13 15360]
"IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" [2007-12-13 1688872]
"AIM"="C:\Program Files\AIM\aim.exe" [2004-04-27 61440]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2004-11-02 155648]
"NeroFilterCheck"="C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe" [2007-03-01 153136]
"NBKeyScan"="C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe" [2007-12-03 2213160]
"itype"="c:\Program Files\Microsoft IntelliType Pro\itype.exe" [2007-08-31 988584]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2004-05-12 98304]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"HP Software Update"="C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe" [2003-06-25 49152]
"HP Component Manager"="C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 241664]
"AVG8_TRAY"="C:\PROGRA~1\AVG\AVG8\avgtray.exe" [2008-09-15 1235736]
"AlcxMonitor"="ALCXMNTR.EXE" [2004-09-07 C:\WINDOWS\ALCXMNTR.EXE]
"AGRSMMSG"="AGRSMMSG.exe" [2004-06-29 C:\WINDOWS\AGRSMMSG.exe]

C:\Documents and Settings\Owner\Start Menu\Programs\Startup\
LimeWire On Startup.lnk - C:\Program Files\LimeWire\LimeWire.exe [2008-02-12 147456]
Sprint media monitor.lnk - C:\WINDOWS\RM.exe [2008-08-25 222552]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-14 29696]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2006-02-19 288472]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"C:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\WINDOWS\\system32\\sessmgr.exe"=
"C:\\Program Files\\LimeWire\\LimeWire.exe"=
"C:\\Program Files\\uTorrent\\uTorrent.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Documents and Settings\\Owner\\Desktop\\utorrent.exe"=
"C:\\Program Files\\AIM\\aim.exe"=

R3 klim5;Kaspersky Anti-Virus NDIS Filter;C:\WINDOWS\system32\DRIVERS\klim5.sys [2007-12-13 24592]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;C:\WINDOWS\system32\Drivers\avgldx86.sys [2008-09-15 97928]
S2 avg8emc;AVG Free8 E-mail Scanner;C:\PROGRA~1\AVG\AVG8\avgemc.exe [2008-09-15 875288]
S2 avg8wd;AVG Free8 WatchDog;C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe [2008-09-15 231704]
S2 AvgTdiX;AVG Free8 Network Redirector;C:\WINDOWS\system32\Drivers\avgtdix.sys [2008-09-15 76040]
S3 PCX500;Cisco Wireless LAN Adapters Driver;C:\WINDOWS\system32\DRIVERS\pcx500.sys [2002-08-28 169984]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\F]
\Shell\AutoRun\command - F:\start.exe
.
Contents of the 'Scheduled Tasks' folder
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-VTTimer - VTTimer.exe


.
------- Supplementary Scan -------
.
FireFox -: Profile - C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\67hz6ppi.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - espn.com
FF -: plugin - C:\Program Files\Adobe\Acrobat 7.0\Reader\browser\nppdf32.dll
FF -: plugin - C:\Program Files\Mozilla Firefox\plugins\npmozax.dll
FF -: plugin - C:\Program Files\Real\RealOne Player\Netscape6\nppl3260.dll
FF -: plugin - C:\Program Files\Real\RealOne Player\Netscape6\nprjplug.dll
FF -: plugin - C:\Program Files\Real\RealOne Player\Netscape6\nprpjplug.dll
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-18 13:32:03
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-09-18 13:36:07
ComboFix-quarantined-files.txt 2008-09-18 21:36:05

Pre-Run: 9,957,363,712 bytes free
Post-Run: 9,920,241,664 bytes free

185
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+Quote Post
skreignman40
post Sep 18 2008, 02:46 PM
Post #7


Member
**
Posts: 13
OS: XP



UPDATED HIJACKTHIS LOG


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:40:34 PM, on 9/18/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mlb.mlb.com/index.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [itype] "c:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Startup: Sprint media monitor.lnk = C:\WINDOWS\RM.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: MLB.TV NexDef Plug-in.lnk = C:\Program Files\Autobahn\mlb-nexdef-autobahn.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1212208383984
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 5758 bytes
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+Quote Post
fenzodahl512
post Sep 18 2008, 03:14 PM
Post #8


Trusted Helper
Group Icon
Posts: 5,221
OS: Windows XP



Reboot into Normal Mode and do this...


Please download CleanUp! by stevengould.org and save it to your Desktop.
  • Double-click CleanUp452.exe and install CleanUp! to your computer
  • Open CleanUp! and click on Options.. button.
  • Under General tab, choose Standard CleanUp! and then click Ok
  • Click on the CleanUp! button. When it asked you to logoff Windows, click on Yes
  • Let your Windows rebooted (or do it manually) and continue with the next step




NEXT


Please download JavaRa to your desktop and unzip it to its own folder. <<MIRROR>>
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.


Then, please download and install the latest Java from HERE



NEXT


Please run the Kaspersky Online Scanner

In Microsoft Windows Vista, you must open the Web browser using the Run as Administrator command. From the Desktop right click the icon to open the browser and choose Run as Administrator.


  • Click on SCAN NOW
  • Click Accept.
  • The program will then begin downloading the latest definition files.
  • Once the files have been downloaded locate the Scan Settings and have it scan My Computer.
  • The scan will take a while, so be patient and let it finish.



When the scan is done, in the Scan is complete window, any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.

To obtain the report:
Click on: Save Report As
  • Next, in the Save as prompt, Save in area, select: Desktop.
  • In the File name area use KScan, or something similar.
  • In Save as type: click the drop arrow and select: Text file [*.txt]
  • Then, click: Save



Copy and paste the Kaspersky Online Scanner Report in your next reply.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.




Post me Kaspersky Online report in your next reply..
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+Quote Post
skreignman40
post Sep 18 2008, 03:58 PM
Post #9


Member
**
Posts: 13
OS: XP



alright i have encountered a problem... when i start in normal mode i cant do absolutely anything. i waited 20 minutes and still programs were loading... i clicked cleanup and waited 10 more minutes and saw nothing... can i run this in safe mode?



ps: thanks for helping me
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+Quote Post
fenzodahl512
post Sep 18 2008, 04:04 PM
Post #10


Trusted Helper
Group Icon
Posts: 5,221
OS: Windows XP



First, you have AVG8 and Kaspersky Internet Security.. Two antivirus in a computer is a big No-No.. Uninstall one of them.. If you don't purchase Kaspersky, I suggest you uninstall them.. Otherwise, its your choice..


Uninstall one of the antivirus in Safe Mode, then try to run my previous instruction in Normal Mode..
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+Quote Post
skreignman40
post Sep 18 2008, 04:10 PM
Post #11


Member
**
Posts: 13
OS: XP



i tried to uninstall kaspersky

i got this message: The windows installer service could not be accessed. this can occur if you are running windows in safe mode, or if the windows installer is not correctly installed. contact your support personnel for assistance.

should i just delete it?
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+Quote Post
fenzodahl512
post Sep 18 2008, 04:19 PM
Post #12