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iTunes can't connect to iTunes store 'Network connection timed, I've tried everything- please help!
MelanyKD
post Sep 2 2008, 06:41 AM
Post #1


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Posts: 4
OS: Windows XP



Hi!
Since about 3 days ago I haven't been able to connect to the iTunes store
This error code comes up:
iTunes could not connect to the iTunes store. The network connection timed out.
I've done everything apple said, but it hasn't worked. I ran diagnostics and got this:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 RJ152AA-ABE m7640.es
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 874B0B47FCEB4561

Current user is an administrator.
The current local date and time is 2008-09-02 14:36:44.
iTunes is not running in safe mode.

Video Display Information

ASUS X1550 Series
ASUS X1550 Series Secondary
NVIDIA GeForce 7300 LE


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {F334C9D0-97FE-43C6-8606-1DF2284826DD}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: No
DHCP Server: 172.16.0.1
Lease Obtained: Thu Jan 01 01:00:00 1970

Lease Expires: Thu Jan 01 01:00:00 1970

DNS Servers: 80.58.61.250
80.58.61.250
80.58.61.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-06-26 14:53:56.
**********************************************
Also, MSN messenger kept closing down saying an error was occuring, so I disinstalled it. Now, when I try to go to a page to download it again it says 'internet explorer cannot display the webpage.'
I've tried disconnecting my firewall, and that didn't work. I also tried to uninstall Norton 360, but just as it finishes uninstalling it just freezes!
Apart from all this, my internet works fine for everything else (facebook.. etc.)
Can anybody please help me?? This is a huge mess!
I have Windows XP and use internet explorer if that helps.
Thank you!
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