You have been connected to FFXI TSR Gary A.. FFXI TSR Gary A.: Hello, Donovan, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please. FFXI TSR Gary A.: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving. Donovan Durand: no problem. Donovan Durand: Alright. I am unable to access any internet connection whatsoever in PlayOnline. Donovan Durand: the error message simply tells me that no connection could be made Donovan Durand: when I couldn't get online, i uninstalled and reinstalled playonline, so at this point I can't get online to even complete the reinstallation. Donovan Durand: recently my computer was infected by several worm virii, which I have removed successfully. however, I feel it is possible that they may have made changes to my registry that are not picked up by my cleaning programs. FFXI TSR Gary A.: what is the error code? Donovan Durand: one minute please. Donovan Durand: POL-1160 FFXI TSR Gary A.: PC or PS2? Donovan Durand: PC FFXI TSR Gary A.: Who is your Internet Service Provider, and how do you connect to the internet? eg: dialup,cable,dsl,etc. Donovan Durand: Sasktel Highspeed Internet Plus, DSL 720 FFXI TSR Gary A.: What is the name/model of your cable/DSL modem? Donovan Durand: Westell WireSpeed Donovan Durand: since I was infected by the worm, I have also been unable to connect to other computer games, specifically Warcraft III and Unreal Tournament Donovan Durand: though I have no problem connecting to Starcraft or Neverwinter Nights Donovan Durand: this leads me to believe there was a registry change... I have been discussing this with people on a few open tech support threads... I can send you the links, if you think the specifics will help remedy the problem. FFXI TSR Gary A.: Are you also using a seperate router Donovan Durand: no, i don't use any router. Donovan Durand: I should note that but a few days before I was infected by the worm, my POL and FFXI ran perfectly. FFXI TSR Gary A.: Click on START, click on RUN, and type in the word "command" on the OPEN line,and hit enter. At the command prompt type ipconfig, and hit enter. Read to me what it says for your IP address. Donovan Durand: ************************* FFXI TSR Gary A.: Do you have any firewall software on your PC? Donovan Durand: yes, but when I've been trying to connect, I have turned them all off, as well as every program not vital to Windows. Donovan Durand: and I normally run them all while playing ffxi. FFXI TSR Gary A.: Are they off right now? Donovan Durand: no. Donovan Durand: shall i turn them off? FFXI TSR Gary A.: yes Donovan Durand: done. FFXI TSR Gary A.: Try logging on right now Donovan Durand: no dice. error code POL-1160 again. Donovan Durand: hmmm... in my network connection, from POL, are my IP Address and Default Route Address supposed to be different? Donovan Durand: it's showing my default route address as 142.165.173.254 FFXI TSR Gary A.: Don't worry about that, its supposed to be different FFXI TSR Gary A.: I ran a tracert to your IP address after you disabled your firewall Donovan Durand: okay FFXI TSR Gary A.: Here are the results FFXI TSR Gary A.: 1 <1 ms <1 ms <1 ms vl25.sdtermsw-1.sonyonline.net [64.37.144.66] 2 <1 ms <1 ms <1 ms vl80.sdtermbr-1.sonyonline.net [64.37.144.154] 3 <1 ms <1 ms <1 ms ge-1-0-861.hsa1.SanDiego1.Level3.net [63.215.251 .129] 4 61 ms 1 ms <1 ms so-4-0-0.mp1.SanDiego1.Level3.net [4.68.112.129] 5 4 ms 4 ms 4 ms as-2-0.bbr1.LosAngeles1.Level3.net [64.159.1.30] 6 4 ms 4 ms 4 ms 4.68.96.86 7 4 ms 4 ms 4 ms 4.68.127.190 8 4 ms 4 ms 4 ms dcr2-as0-0.LosAngeles.savvis.net [204.70.192.118 ] 9 38 ms 38 ms 38 ms bcs1-so-2-0-0.Dallas.savvis.net [204.70.192.85] 10 39 ms 38 ms 38 ms bcs2-so-6-0-0.Dallas.savvis.net [204.70.192.50] 11 69 ms 55 ms 55 ms dcr2-so-7-0-0.Chicago.savvis.net [204.70.192.97] 12 55 ms 55 ms 55 ms dcr1-so-5-0-0.Chicago.savvis.net [204.70.192.45] 13 67 ms 67 ms 67 ms bcr2-so-0-0-0.Toronto.savvis.net [208.175.10.106 ] 14 66 ms 66 ms 66 ms iar1-so-1-3-0.Toronto.savvis.net [208.175.169.14 2] 15 95 ms 95 ms 96 ms 208.175.169.22 16 95 ms 95 ms 95 ms 142.165.2.77 17 * * * Request timed out. 18 96 ms 96 ms 96 ms 142.165.70.172 19 107 ms 108 ms 107 ms 142-165-173-10.sktn.hsdb.sasknet.sk.ca [142.165. 173.10] FFXI TSR Gary A.: Hop 17 is timin out FFXI TSR Gary A.: timing* FFXI TSR Gary A.: This could be possibly causing your connection issue FFXI TSR Gary A.: You need to contact your ISP about that spot Donovan Durand: ok FFXI TSR Gary A.: Are there any other issues I can assist you with right now, Donovan? Donovan Durand: do you think the hop timeout is related to the worm infection? Donovan Durand: it seems convenient that I started being unable to connect just after being infected. FFXI TSR Gary A.: I'm not sure about that Donovan Durand: also, if the hop 17 time out is what is causing the problem for FFXI, would it also be causing the problems for the other games? FFXI TSR Gary A.: yes Donovan Durand: alright, I'll contact them about that then Donovan Durand: thank you for your time, Gary. Donovan Durand: oh, wait Donovan Durand: sorry, one more quick question Donovan Durand: if i am, in the end, unable to connect to ffxi Donovan Durand: is it possible to cancel my account from outside the game? FFXI TSR Gary A.: Yes, just contact us Donovan Durand: alright, thank you. FFXI TSR Gary A.: Thank you for visiting our PlayOnline Chat line, Donovan! Take care and hope to see you online! Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!