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      Home > Products > Desktop > HouseCall > Scan Now
       



            HouseCall
            Scan Now





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            Give your PC a FREE check-up!
            HouseCall is a demonstration of the power of Web-based technologies 
            that Trend Micro is developing to make deployment and management of 
            virus protection in corporate settings fast and easy. Check for 
            latest virus alerts
             
             







             How to use HouseCall: 
              If this is your first time using HouseCall, expect to wait several 
              minutes while the scanner loads. This time will vary depending on 
              your modem speed and will be shorter the next time you visit. When 
              HouseCall finishes loading in the window above, you will see a 
              list of the disk drives on your computer. 
              Click on My Computer. 
              Click the SCAN button to start.
               
            Troubleshooting: 
              To use HouseCall, you will need either 
                Microsoft Internet Explorer (version 4.0 or above) or  
                Netscape Navigator (version 3.01 or above). 
              If HouseCall does not work correctly on your PC for any reason, 
              please download a free 30-day trial version of PC-cillin, Trend 
              Micro's antivirus solution for home PC users. 
              Having trouble?  Check the Frequently Asked Questions page for 
              more troubleshooting tips. 
            If HouseCall finds a virus:
              If HouseCall finds a virus on your PC, it means that your current 
              antivirus solution is not working properly. 
              When HouseCall finds a virus, it will list the name of the virus 
              as well as the name of the infected file. Click on the virus name 
              to learn more about it. 
              Click on the "Clean" button to remove the virus.  
              Certain viruses, such as Trojans, scripts, overwriting viruses, 
              and joke programs which are identified as "uncleanable", should 
              simply be deleted. 
              To keep your PC virus-free by blocking viruses in real 
              time,download a free 30-day trial version of PC-cillin, Trend 
              Micro's antivirus solution for home PC users.  HouseCall can only 
              detect viruses after they have infected your PC.  PC-cillin 
              provides complete protection by blocking viruses at every entry 
              point before they can get into your PC and delete your files or 
              spread to everyone in your address book. 
            Customer Advisory 
            Housecall Security Update

            If you have used the Housecall service prior to July 6, 2003, we 
            recommend that you run it again now in order to download the latest 
            component or go to our Knowledge Base for further instructions. A 
            security vulnerability may have impacted prior versions of the 
            Housecall online virus scanning service. The vulnerability has been 
            resolved and the fix has been incorporated into the current 
            Housecall service.

            If you are using Housecall for the first time today, this issue will 
            not impact you.

            For more information, please go to our Knowledge Base. 
        
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