UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Version 1.0)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 12/20/2007 11:39:05 AM
System Uptime: 1/2/2009 10:31:32 PM (3 hours ago)

Motherboard: Dell Inc.           |  | 0FJ030
Processor:               Intel(R) Pentium(R) D CPU 3.00GHz | Microprocessor | 2992/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 466 GiB total, 309.06 GiB free.
D: is CDROM ()
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable

==== Disabled Device Manager Items =============

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Multimedia Audio Controller
Device ID: PCI\VEN_1102&DEV_0004&SUBSYS_20061102&REV_04\4&5855BE9&0&20F0
Manufacturer: 
Name: Multimedia Audio Controller
PNP Device ID: PCI\VEN_1102&DEV_0004&SUBSYS_20061102&REV_04\4&5855BE9&0&20F0
Service: 

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: PCI Input Device
Device ID: PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_04\4&5855BE9&0&21F0
Manufacturer: 
Name: PCI Input Device
PNP Device ID: PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_04\4&5855BE9&0&21F0
Service: 

==== System Restore Points ===================

RP308: 1/2/2009 10:17:15 PM - System Checkpoint
RP309: 1/2/2009 10:17:15 PM - System Checkpoint
RP310: 1/2/2009 10:17:15 PM - Norton 360 Registry Clean
RP311: 1/2/2009 10:17:16 PM - System Checkpoint
RP312: 1/2/2009 10:17:16 PM - System Checkpoint
RP313: 1/2/2009 10:17:16 PM - System Checkpoint
RP314: 1/2/2009 10:17:16 PM - System Checkpoint
RP315: 1/2/2009 10:17:16 PM - System Checkpoint
RP316: 1/2/2009 10:17:16 PM - System Checkpoint
RP317: 1/2/2009 10:17:16 PM - System Checkpoint
RP318: 1/2/2009 10:17:16 PM - System Checkpoint
RP319: 1/2/2009 10:17:16 PM - System Checkpoint
RP320: 1/2/2009 10:17:16 PM - System Checkpoint
RP321: 1/2/2009 10:17:16 PM - System Checkpoint
RP322: 1/2/2009 10:17:16 PM - Software Distribution Service 3.0
RP323: 1/2/2009 10:17:17 PM - System Checkpoint
RP324: 1/2/2009 10:17:17 PM - System Checkpoint
RP325: 1/2/2009 10:17:17 PM - System Checkpoint
RP326: 1/2/2009 10:17:17 PM - System Checkpoint
RP327: 1/2/2009 10:17:17 PM - System Checkpoint
RP328: 1/2/2009 10:17:17 PM - Software Distribution Service 3.0
RP329: 1/2/2009 10:17:17 PM - System Checkpoint
RP330: 1/2/2009 10:17:18 PM - System Checkpoint
RP331: 1/2/2009 10:17:18 PM - System Checkpoint
RP332: 1/2/2009 10:17:18 PM - System Checkpoint
RP333: 1/2/2009 10:17:18 PM - System Checkpoint
RP334: 1/2/2009 10:17:18 PM - Norton 360 Registry Clean
RP335: 1/2/2009 10:17:18 PM - System Checkpoint
RP336: 1/2/2009 10:17:18 PM - System Checkpoint
RP337: 1/2/2009 10:17:18 PM - System Checkpoint
RP338: 1/2/2009 10:17:18 PM - System Checkpoint
RP339: 1/2/2009 10:17:18 PM - System Checkpoint
RP340: 1/2/2009 10:17:18 PM - System Checkpoint
RP341: 1/2/2009 10:17:18 PM - System Checkpoint
RP342: 1/2/2009 10:17:18 PM - System Checkpoint
RP343: 1/2/2009 10:17:18 PM - System Checkpoint
RP344: 1/2/2009 10:17:18 PM - Software Distribution Service 3.0
RP345: 1/2/2009 10:17:18 PM - System Checkpoint
RP346: 1/2/2009 10:17:19 PM - System Checkpoint
RP347: 1/2/2009 10:17:19 PM - System Checkpoint
RP348: 1/2/2009 10:17:19 PM - System Checkpoint
RP349: 1/2/2009 10:17:19 PM - System Checkpoint
RP350: 1/2/2009 10:17:19 PM - System Checkpoint
RP351: 1/2/2009 10:17:19 PM - System Checkpoint
RP352: 1/2/2009 10:17:19 PM - System Checkpoint
RP353: 1/2/2009 10:17:19 PM - System Checkpoint
RP354: 1/2/2009 10:17:19 PM - System Checkpoint
RP355: 1/2/2009 10:17:19 PM - System Checkpoint
RP356: 1/2/2009 10:17:19 PM - System Checkpoint
RP357: 1/2/2009 10:17:19 PM - System Checkpoint
RP358: 1/2/2009 10:17:19 PM - System Checkpoint
RP359: 1/2/2009 10:17:19 PM - System Checkpoint
RP360: 1/2/2009 10:17:19 PM - Norton 360 Registry Clean
RP361: 1/2/2009 10:17:19 PM - System Checkpoint
RP362: 1/2/2009 10:17:19 PM - System Checkpoint
RP363: 1/2/2009 10:17:19 PM - System Checkpoint
RP364: 1/2/2009 10:17:19 PM - System Checkpoint
RP365: 1/2/2009 10:17:19 PM - System Checkpoint
RP366: 1/2/2009 10:17:19 PM - System Checkpoint
RP367: 1/2/2009 10:17:19 PM - System Checkpoint
RP368: 1/2/2009 10:17:19 PM - System Checkpoint
RP369: 1/2/2009 10:17:19 PM - Software Distribution Service 3.0
RP370: 1/2/2009 10:17:19 PM - Software Distribution Service 3.0
RP371: 1/2/2009 10:17:19 PM - System Checkpoint
RP372: 1/2/2009 10:17:19 PM - System Checkpoint
RP373: 1/2/2009 10:17:19 PM - Installed WinWay Resume Deluxe.
RP374: 1/2/2009 10:17:19 PM - System Checkpoint
RP375: 1/2/2009 10:17:19 PM - Software Distribution Service 3.0
RP376: 1/2/2009 10:17:19 PM - Software Distribution Service 3.0
RP377: 1/2/2009 10:17:19 PM - System Checkpoint
RP378: 1/2/2009 10:17:19 PM - System Checkpoint
RP379: 1/2/2009 10:17:19 PM - System Checkpoint
RP380: 1/2/2009 10:17:19 PM - System Checkpoint
RP381: 1/2/2009 10:17:19 PM - System Checkpoint
RP382: 1/2/2009 10:17:19 PM - Installed Disney Pix 2.2
RP383: 1/2/2009 10:17:19 PM - Installed Disney Pix Downloader
RP384: 1/2/2009 10:17:19 PM - Installed DB CIF Cam
RP385: 1/2/2009 10:17:19 PM - System Checkpoint
RP386: 1/2/2009 10:17:19 PM - Last known good configuration
RP387: 1/2/2009 10:17:19 PM - Restore Operation
RP388: 1/2/2009 10:17:19 PM - Last known good configuration
RP389: 1/2/2009 10:17:20 PM - System Checkpoint
RP390: 1/2/2009 10:17:20 PM - System Checkpoint
RP391: 1/2/2009 10:17:20 PM - Last known good configuration
RP392: 1/2/2009 10:17:20 PM - Removed SweetIM for Messenger 2.5
RP393: 1/2/2009 10:17:30 PM - Last known good configuration

==== Installed Programs ======================

20/20 v2.2
6300
6300_Help
6300Trb
Ad-Aware SE Professional
Adobe Flash Player ActiveX
Adobe Reader 8
Adobe Shockwave Player
Advertisement Service
Ahead Nero Burning ROM
Ahead NeroMediaPlayer
AIM 6
AIM Toolbar 5.0
AIMTunes
AiO_Scan_CDA
AiOSoftwareNPI
Alien Skin Eye Candy 5 Impact
Alien Skin Eye Candy 5 Nature
Alien Skin Eye Candy 5 Textures
AppCore
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
AutoUpdate
Backup
Bejeweled 2
Bonjour
Bonus
BufferChm
CC_ccProxyExt
ccCommon
CCleaner (remove only)
ccPxyCore
CIB
CleanUp!
Corel Paint Shop Pro Photo X2
CP_CalendarTemplates1
cp_OnlineProjectsConfig
CP_Package_Basic1
CP_Panorama1Config
cp_PosterPrintConfig
Creative Media Lite
Creative ZEN Stone User's Guide
CueTour
CustomerResearchQFolder
DB CIF Cam
Dell Resource CD
Destinations
DeviceManagementQFolder
DivX Codec
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
DocProc
DocProcQFolder
DocumentViewer
DocumentViewerQFolder
ERUNT 1.1j
ESPNMotion
eSupportQFolder
Eye Candy 4000
Fax_CDA
FileZilla Client 3.1.5
FullDPAppQFolder
GearDrvs
GemMaster Mystic
Google Talk (remove only)
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Customer Participation Program 7.0
HP Document Viewer 7.0
HP Imaging Device Functions 7.0
HP Memories Disc
HP Photo and Imaging 2.0 - Deskjet Series
HP Photosmart Premier Software 6.5
HP Photosmart, Officejet and Deskjet 7.0.A
hp print screen utility
HP Software Update
HP Solution Center 7.0
HPPhotoSmartExpress
HPProductAssistant
IncrediMail Data Manager
IncrediMail Xe
InstantShareDevices
InstantShareDevicesMFC
Intel(R) 537EP V9x DF PCI Modem
Intel(R) PRO Network Connections Drivers
iTunes
Jasc Animation Shop 3
Jasc Paint Shop Pro 9
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Kai's Power Tools 5
KPT 6
LimeWire Acceleration Patch 1.0
LimeWire PRO 4.9.30
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
MarketResearch
Memeo AutoBackup
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft IntelliType Pro 6.2
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mixer
MobileMe Control Panel
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB933579)
NewCopy_CDA
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Add-on Pack (Symantec Corporation)
Norton AntiSpam
Norton AntiVirus Help
Norton Confidential Core
OCR Software by I.R.I.S 7.0
Otto
Pando
PanoStandAlone
PhotoGallery
ProductContextNPI
QuickTime
RandMap
Readme
Safari
Scan
ScannerCopy
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
SigmaTel Audio
SkinsHP1
SlideShow
SolutionCenter
Sonic Encoders
Sonic_PrimoSDK
Sound Blaster Audigy ADVANCED MB Demo
SPBBC 32bit
Splat! 1.0
Spyware Doctor 6.0
Spyware Guard 2008
Status
SweetIM Toolbar for Internet Explorer 3.2
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
SymNet
Toolbox
TrayApp
Unload
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update Rollup 2 for Windows XP Media Center Edition 2005
USB 2.0 Wireless LAN Card Utility
VideoLAN VLC media player 0.8.6d
Viewpoint Media Player
WD Diagnostics
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Media Center Edition 2005 KB925766
Windows XP Service Pack 3
WinRAR archiver
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! ¤u¨ã¦C

==== Event Viewer Messages From Past Week ========

12/30/2008 2:34:30 AM, error: Service Control Manager [7000]  - The Viewpoint Manager Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
12/30/2008 2:34:30 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Viewpoint Manager Service service to connect.
12/30/2008 2:34:30 AM, error: Service Control Manager [7000]  - The hpdj service failed to start due to the following error:  The system cannot find the file specified.
12/30/2008 1:07:08 AM, error: DCOM [10005]  - DCOM got error "%1058" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
12/29/2008 1:10:26 PM, error: Service Control Manager [7022]  - The PC Tools AntiVirus Engine service hung on starting.
12/28/2008 7:03:12 PM, error: System Error [1003]  - Error code c000021a, parameter1 e1dcb1a0, parameter2 00000001, parameter3 00000000, parameter4 00000000.
12/27/2008 2:46:43 AM, error: Service Control Manager [7034]  - The LiveUpdate Notice service terminated unexpectedly.  It has done this 1 time(s).
12/27/2008 2:46:43 AM, error: Service Control Manager [7034]  - The Symantec Lic NetConnect service service terminated unexpectedly.  It has done this 1 time(s).
12/27/2008 2:46:43 AM, error: Service Control Manager [7031]  - The Symantec Settings Manager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
12/27/2008 2:46:43 AM, error: Service Control Manager [7031]  - The Symantec Event Manager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 200 milliseconds: Restart the service.

==== End Of File ===========================