. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_11-05-19.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 1/14/2005 3:07:47 PM System Uptime: 5/19/2011 8:42:57 AM (88 hours ago) . Motherboard: Dell Inc. | | 0G5611 Processor: Intel(R) Celeron(R) CPU 2.80GHz | Microprocessor | 2792/533mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 74 GiB total, 3.8 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318} Description: Photosmart C4500 series Device ID: ROOT\MULTIFUNCTION\0000 Manufacturer: HP Name: Photosmart C4500 series PNP Device ID: ROOT\MULTIFUNCTION\0000 Service: . ==== System Restore Points =================== . RP1809: 5/13/2011 9:01:30 AM - Software Distribution Service 3.0 RP1810: 5/18/2011 12:49:13 PM - Installed Debugging Tools for Windows (x86) RP1811: 5/18/2011 7:31:41 PM - ComboFix created restore point RP1812: 5/19/2011 2:09:20 AM - Software Distribution Service 3.0 RP1813: 5/20/2011 2:59:31 AM - System Checkpoint RP1814: 5/20/2011 11:39:23 PM - Software Distribution Service 3.0 RP1815: 5/21/2011 11:47:42 PM - System Checkpoint . ==== Installed Programs ====================== . 32 Bit HP CIO Components Installer Ad-Aware SE Personal Adobe Acrobat - Reader 6.0.2 Update Adobe Acrobat 6.0.1 Standard Adobe Acrobat and Reader 6.0.3 Update Adobe Acrobat and Reader 6.0.4 Update Adobe Acrobat and Reader 6.0.5 Update Adobe Acrobat and Reader 6.0.6 Update Adobe Atmosphere Player for Acrobat and Adobe Reader Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 6.0.1 Adobe Reader 7.0.5 Language Support Adobe Reader 7.0.7 Adobe Shockwave Player Adobe® Photoshop® Album Starter Edition 3.0 Adobe® Photoshop® Album Starter Edition 3.0.1 AIM 6 AOL Instant Messenger AOL Spyware Protection AOL Uninstaller (Choose which Products to Remove) Apple Application Support Apple Mobile Device Support Apple Software Update Avira AntiVir Personal - Free Antivirus BlackBerry Desktop Software 6.0.1 Bonjour Broadcom Advanced Control Suite 2 Broadcom ASF Management Applications BufferChm C4580 C4580_Help Camera Support Core Library Camera Window Canon PhotoRecord Canon Utilities ZoomBrowser EX Cards_Calendar_OrderGift_DoMorePlugout CCScore Compatibility Pack for the 2007 Office system Copy Creative Mass Storage Drivers Creative MediaSource Creative MediaSource 5 Creative Zen Nano Plus Media Explorer CreativeProjects CreativeProjectsTemplates Critical Update for Windows Media Player 11 (KB959772) CueTour Debugging Tools for Windows (x86) DesignPro 5.4 Limited Edition Destination Component DeviceDiscovery DeviceManagementQFolder DocProc DocProcQFolder ESSBrwr ESSCDBK ESScore ESSgui ESSini ESSPCD ESSPDock ESSSONIC ESSTOOLS essvatgt eSupportQFolder fflink GdiplusUpgrade Google Desktop Google Toolbar for Internet Explorer GPBaseService GPBaseService2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Customer Participation Program 12.0 HP Imaging Device Functions 12.0 HP Photo & Imaging 4.1 HP Photosmart C4500 All-In-One Driver Software12.0 Rel .4 HP Photosmart Essential 3.5 HP Smart Web Printing 4.60 HP Solution Center 13.0 HP Update HPDiagnosticAlert HPPhotoSmartDiscLabelContent1 HPPhotosmartEssential HPPhotoSmartPhotobookWebPack1 HPProductAssistant HPSSupply HPSystemDiagnostics InstantShare Intel(R) Graphics Media Accelerator Driver iTunes Java Auto Updater Java(TM) 6 Update 20 kgcbaby kgcbase kgchday kgchlwn kgcinvt kgckids kgcmove kgcvday KODAK EASYSHARE Gallery Upload ActiveX Control Kodak EasyShare software KSU LG USB Drivers Malwarebytes' Anti-Malware MarketResearch Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2416447) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 Microsoft Money 2003 Microsoft Money 2003 System Pack Microsoft Money for the Pocket PC Microsoft National Language Support Downlevel APIs Microsoft Office Basic Edition 2003 Microsoft Office Outlook Connector Microsoft Phishing Filter Add-in for MSN Search Toolbar Microsoft Silverlight Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 MobileMe Control Panel MovieEdit Task MSN Messenger 7.5 MSN Music Assistant MSN Toolbar MSVCSetup MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) netbrdg Network Notifier OCR Software by I.R.I.S. 11.0 OfotoXMI OGA Notifier 2.0.0048.0 Overland PanoStandAlone PhotoGallery PhotoStitch PrintScreen PS_AIO_04_C4580_ProductContext PS_AIO_04_C4580_Software PS_AIO_04_C4580_Software_Min PSSWCORE QFolder QuickProjects QuickTime RAW Image Task 1.0 RealPlayer Basic RemoteCapture Task 1.0.2 Riva FLV Encoder 2.0 Riva FLV Player Scan Scientific-Atlanta WebSTAR 2000 series Cable Modem Search Preview Add-in for MSN Search Toolbar Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 8 (KB2183461) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB2497640) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB969897) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2491683) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) SFR SHASTA Shop for HP Supplies skin0001 SkinsHP1 SKINXSDK SmartWebPrinting SolutionCenter staticcr Status Toolbox tooltips TrayApp UnloadSupport Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB971180) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB976749) Update for Windows Internet Explorer 8 (KB980182) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB960763) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) USB Disk Win98 Driver VideoToolkit01 VPRINTOL VZAccess Manager for RIM WebFldrs XP WebReg Windows Defender Windows Driver Package - Camera Maker (MR97310_VGA_DUAL_CAMERA) Image 03/30/2004 2.0.0.0 Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows Resource Kit Tools - SubInAcl.exe Windows XP Service Pack 3 WIRELESS Yahoo! Browser Services Yahoo! extras Yahoo! Install Manager Yahoo! Internet Mail Yahoo! Software Update Yahoo! Toolbar . ==== Event Viewer Messages From Past Week ======== . 5/19/2011 3:00:56 AM, error: Service Control Manager [7016] - The BrSplService service has reported an invalid current state 0. 5/19/2011 2:25:27 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Windows Media Player Network Sharing Service service to connect. 5/19/2011 2:25:27 AM, error: Service Control Manager [7000] - The Windows Media Player Network Sharing Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 5/19/2011 1:18:59 AM, error: Removable Storage Service [111] - RSM could not load media in drive Drive 0 of library USB 2.0 USB Flash Drive USB Device. 5/18/2011 9:39:49 AM, error: DCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {0C0A3666-30C9-11D0-8F20-00805F2CD064} to the user DEN\Renee SID (S-1-5-21-2069417284-3912686901-2880917438-1009). This security permission can be modified using the Component Services administrative tool. 5/18/2011 9:37:31 AM, error: DCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {0C0A3666-30C9-11D0-8F20-00805F2CD064} to the user DEN\Helen Menashe SID (S-1-5-21-2069417284-3912686901-2880917438-1008). This security permission can be modified using the Component Services administrative tool. 5/18/2011 7:56:01 PM, error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. 5/18/2011 7:42:53 PM, error: System Error [1003] - Error code 00000096, parameter1 f88f0d1c, parameter2 8055b1c0, parameter3 8055b1c0, parameter4 82d4b6ba. 5/18/2011 7:15:51 PM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 5/18/2011 7:15:50 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect. 5/18/2011 3:40:50 PM, error: Service Control Manager [7034] - The AOL Connectivity Service service terminated unexpectedly. It has done this 1 time(s). 5/18/2011 3:40:24 PM, error: Service Control Manager [7031] - The AOL TopSpeed Monitor service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service. 5/18/2011 12:45:22 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: abp480n5 adpu160m agp440 agpCPQ Aha154x aic78u2 aic78xx AliIde alim1541 amdagp amsint asc asc3350p asc3550 cbidf cd20xrnt CmdIde Cpqarray dac2w2k dac960nt dpti2o hpn i2omp ini910u IntelIde mraid35x perc2 perc2hib ql1080 Ql10wnt ql12160 ql1240 ql1280 sisagp Sparrow symc810 symc8xx sym_hi sym_u3 TosIde ultra viaagp ViaIde 5/18/2011 12:32:09 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MDM with arguments "" in order to run the server: {943B6A75-BB5E-41A7-A6D3-A1A5E892B33B} 5/18/2011 12:03:31 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MDM with arguments "" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064} 5/18/2011 12:00:40 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 5/18/2011 11:54:31 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: avgio avipbb Fips intelppm ssmdrv 5/18/2011 11:53:36 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 5/18/2011 10:13:00 AM, error: System Error [1003] - Error code 00000096, parameter1 f88f0d1c, parameter2 8055b1c0, parameter3 8055b1c0, parameter4 82d3e6ba. 5/18/2011 10:07:20 AM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period. 5/16/2011 9:32:00 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect. 5/16/2011 9:32:00 PM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 5/16/2011 9:29:52 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Fax service to connect. 5/16/2011 9:29:52 PM, error: Service Control Manager [7000] - The Fax service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 5/16/2011 9:29:51 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Yahoo! Updater service to connect. 5/16/2011 9:29:51 PM, error: Service Control Manager [7000] - The Yahoo! Updater service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 5/16/2011 9:13:37 PM, error: System Error [1003] - Error code 1000000a, parameter1 00000004, parameter2 00000002, parameter3 00000001, parameter4 804fb051. 5/16/2011 7:53:12 PM, error: Dhcp [1002] - The IP address lease 192.168.1.104 for the Network Card with network address 001143A77B65 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message). 5/16/2011 12:50:25 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service. . ==== End Of File ===========================