OTL Extras logfile created on: 26/03/2012 22:24:15 - Run 1 OTL by OldTimer - Version 3.2.39.2 Folder = C:\Users\JENNY\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy 3.68 Gb Total Physical Memory | 2.45 Gb Available Physical Memory | 66.56% Memory free 7.36 Gb Paging File | 5.95 Gb Available in Paging File | 80.92% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86) Drive C: | 219.79 Gb Total Space | 176.97 Gb Free Space | 80.52% Space Free | Partition Type: NTFS Computer Name: JENNY-PC | User Name: JENNY | Logged in as Administrator. Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days [color=#E56717]========== Extra Registry (SafeList) ==========[/color] [color=#E56717]========== File Associations ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\] .html[@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) .url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\] .cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation) .html [@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) [HKEY_USERS\S-1-5-21-1896021314-41510652-1812723072-1001\SOFTWARE\Classes\] .html [@ = ChromeHTML] -- Reg Error: Key error. File not found [color=#E56717]========== Shell Spawning ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command] batfile [open] -- "%1" %* cmdfile [open] -- "%1" %* comfile [open] -- "%1" %* exefile [open] -- "%1" %* helpfile [open] -- Reg Error: Key error. htmlfile [edit] -- Reg Error: Key error. htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1" http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.) https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.) inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation) InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation) piffile [open] -- "%1" %* regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l scrfile [open] -- "%1" /S txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command] batfile [open] -- "%1" %* cmdfile [open] -- "%1" %* comfile [open] -- "%1" %* cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation) exefile [open] -- "%1" %* helpfile [open] -- Reg Error: Key error. htmlfile [edit] -- Reg Error: Key error. htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1" http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.) https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.) inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) piffile [open] -- "%1" %* regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l scrfile [open] -- "%1" /S txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) [color=#E56717]========== Security Center Settings ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] "cval" = 1 [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] "VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data] "AntiVirusOverride" = 0 "AntiSpywareOverride" = 0 "FirewallOverride" = 0 [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] [color=#E56717]========== Firewall Settings ==========[/color] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile] "DisableNotifications" = 0 "EnableFirewall" = 0 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile] "DisableNotifications" = 0 "EnableFirewall" = 0 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile] "DisableNotifications" = 0 "EnableFirewall" = 0 [color=#E56717]========== Authorized Applications List ==========[/color] [color=#E56717]========== HKEY_LOCAL_MACHINE Uninstall List ==========[/color] 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP4500_series" = Canon iP4500 series "{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}" = Shredder "{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour "{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010 "{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting "{9C98CA38-4C1A-4AC8-B55C-169497C8826B}" = Apple Mobile Device Support "{9CD0F7D3-B67F-4BF8-8784-D73AD229FF1E}" = iTunes "{A84DB02B-9C2B-4272-9D2D-A80E00A56513}" = Broadcom Gigabit NetLink Controller "{D050583D-5CEC-47B1-88AA-8B328CAA8621}" = AVG 2012 "{E3EC7FC4-B4BF-4911-9A43-F7C753CE03F5}" = AVG 2012 "{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile "Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX 64-bit "Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin 64-bit "AVG" = AVG 2012 "CanonMyPrinter" = Canon My Printer "CCleaner" = CCleaner "Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile "SynTPDeinstKey" = Synaptics Pointing Device Driver "WinRAR archiver" = WinRAR 4.00 beta 4 (64-bit) [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{02E89EFC-7B07-4D5A-AA03-9EC0902914EE}" = VC 9.0 Runtime "{0D7CD0D9-4A88-4A63-8F91-3F4E8F371768}" = MyWinLocker "{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer "{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 "{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool "{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT "{26A24AE4-039D-4CA4-87B4-2F83216031FF}" = Java(TM) 6 Update 31 "{287ECFA4-719A-2143-A09B-D6A12DE54E40}" = Acrobat.com "{3B4E636E-9D65-4D67-BA61-189800823F52}" = Windows Live Communications Platform "{3D5044A5-97B8-45C0-B956-BB2376569188}" = Windows Live Movie Maker "{3DB0448D-AD82-4923-B305-D001E521A964}" = Acer ePower Management "{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}" = Intel(R) Rapid Storage Technology "{3E9E68FB-49FA-410A-8787-424F2A506E0F}" = Business Plan Pro 15th Anniversary Edition "{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}" = Norton Online Backup "{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant "{45A66726-69BC-466B-A7A4-12FCBA4883D7}" = HiJackThis "{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater "{51F026FA-5146-4232-A8BA-1364740BD053}" = Acer Crystal Eye webcam "{58F4D244-314F-4D26-B5EF-C28AB32E22CB}_is1" = Acer GameZone Console "{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM "{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail "{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel(R) Management Engine Components "{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}" = Windows Media Player Firefox Plugin "{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable "{72B776E5-4530-4C4B-9453-751DF87D9D93}" = Backup Manager Basic "{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}" = MyWinLocker Suite "{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update "{7BE15435-2D3E-4B58-867F-9C75BED0208C}" = QuickTime "{7F811A54-5A09-4579-90E1-C93498E230D9}" = Acer eRecovery Management "{81128EE8-8EAD-4DB0-85C6-17C2CE50FF71}" = Windows Live Essentials "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110300453}" = Spin & Win "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111199750}" = Cake Mania "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111307457}" = Galapago "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111355427}" = Poker Pop "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112662477}" = Merriam Websters Spell Jam "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11273477}" = Amazonia "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113832110}" = Dream Day First Home "{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11505173}" = Airport Mania First Flight "{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync "{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 "{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight "{90140011-0066-0409-0000-0000000FF1CE}" = Microsoft Office Starter 2010 - English "{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010 "{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader "{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 "{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 "{A83279FD-CA4B-4206-9535-90974DE76654}" = Apple Application Support "{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}" = CyberLink PowerDVD 9 "{A85FD55B-891B-4314-97A5-EA96C0BD80B5}" = Windows Live Messenger "{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper "{AC76BA86-7AD7-1033-7B44-AA1000000001}" = Adobe Reader X (10.1.2) "{C2695E83-CF1D-43D1-84FE-B3BEC561012A}" = Shredder "{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}" = NTI Media Maker 9 "{D6C75F0B-3BC1-4FC9-B8C5-3F7E8ED059CA}" = Windows Live Photo Gallery "{E2DFE069-083E-4631-9B6C-43C48E991DE5}" = Junk Mail filter update "{EE171732-BEB4-4576-887D-CB62727F01CA}" = Acer Updater "{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU] "{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard "{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel(R) Graphics Media Accelerator Driver "{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver "{F6BD194C-4190-4D73-B1B1-C48C99921BFE}" = Windows Live Call "{F8A9085D-4C7A-41a9-8A77-C8998A96C421}" = Intel(R) Control Center "{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}" = Visual Studio 2008 x64 Redistributables "{FE23D063-934D-4829-A0D8-00634CE79B4A}" = Adobe AIR "Acer Registration" = Acer Registration "Acer Screensaver" = Acer ScreenSaver "Acer Welcome Center" = Welcome Center "Adobe AIR" = Adobe AIR "Adobe Shockwave Player" = Adobe Shockwave Player 11.6 "Canon iP4500 series User Registration" = Canon iP4500 series User Registration "CANONIJPLM100" = PIXMA Extended Survey Program "CanonSolutionMenu" = Canon Utilities Solution Menu "Easy-PhotoPrint EX" = Canon Utilities Easy-PhotoPrint EX "Google Chrome" = Google Chrome "Identity Card" = Identity Card "InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}" = Acer Backup Manager "InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}" = MyWinLocker Suite "InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}" = CyberLink PowerDVD 9 "InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}" = NTI Media Maker 9 "Kobo" = Kobo "LManager" = Launch Manager "Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.60.1.1000 "MediaNavigation.CDLabelPrint" = CD-LabelPrint "Office14.Click2Run" = Microsoft Office Click-to-Run 2010 "Revo Uninstaller" = Revo Uninstaller 1.93 "WinLiveSuite_Wave3" = Windows Live Essentials [color=#E56717]========== Last 10 Event Log Errors ==========[/color] [ Application Events ] Error - 28/02/2012 15:52:45 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledSPRetry 1092 Error - 28/02/2012 15:52:46 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: Continuously busy for more than a second Error - 28/02/2012 15:52:46 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledEvent 2153 Error - 28/02/2012 15:52:46 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledSPRetry 2153 Error - 28/02/2012 16:13:15 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: Continuously busy for more than a second Error - 28/02/2012 16:13:15 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledEvent 1231035 Error - 28/02/2012 16:13:15 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledSPRetry 1231035 Error - 29/02/2012 09:59:56 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: Continuously busy for more than a second Error - 29/02/2012 09:59:56 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledEvent 11170 Error - 29/02/2012 09:59:56 | Computer Name = JENNY-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledSPRetry 11170 [ System Events ] Error - 26/03/2012 14:22:42 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7000 Description = The Windows Search service failed to start due to the following error: %%1053 Error - 26/03/2012 16:44:50 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7000 Description = The ZoneAlarm Toolbar ISWKL service failed to start due to the following error: %%3 Error - 26/03/2012 16:44:52 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7001 Description = The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: %%1058 Error - 26/03/2012 16:44:59 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7024 Description = The AVG WatchDog service terminated with service-specific error %%-536805315. Error - 26/03/2012 16:45:03 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7026 Description = The following boot-start or system-start driver(s) failed to load: SBRE Error - 26/03/2012 16:54:21 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7000 Description = The ZoneAlarm Toolbar ISWKL service failed to start due to the following error: %%3 Error - 26/03/2012 16:54:23 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7001 Description = The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: %%1058 Error - 26/03/2012 16:54:25 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7024 Description = The AVG WatchDog service terminated with service-specific error %%-536805315. Error - 26/03/2012 16:54:33 | Computer Name = JENNY-PC | Source = Service Control Manager | ID = 7026 Description = The following boot-start or system-start driver(s) failed to load: SBRE Error - 26/03/2012 16:56:13 | Computer Name = JENNY-PC | Source = WMPNetworkSvc | ID = 866300 Description = < End of report >