OTL Extras logfile created on: 5/11/2013 10:59:08 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Cheryl\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.10.9200.16540) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.87 Gb Total Physical Memory | 2.19 Gb Available Physical Memory | 56.64% Memory free 7.74 Gb Paging File | 5.70 Gb Available in Paging File | 73.69% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86) Drive C: | 285.45 Gb Total Space | 200.76 Gb Free Space | 70.33% Space Free | Partition Type: NTFS Drive D: | 2.42 Gb Total Space | 0.00 Gb Free Space | 0.00% Space Free | Partition Type: UDF Computer Name: ANNA-PC | User Name: Cheryl | Logged in as Administrator. Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days [color=#E56717]========== Extra Registry (SafeList) ==========[/color] [color=#E56717]========== File Associations ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\] .html[@ = htmlfile] -- C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) .url[@ = InternetShortcut] -- C:\windows\SysNative\rundll32.exe (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\] .cpl [@ = cplfile] -- C:\windows\SysWow64\control.exe (Microsoft Corporation) .html [@ = htmlfile] -- C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) [color=#E56717]========== Shell Spawning ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command] batfile [open] -- "%1" %* cmdfile [open] -- "%1" %* comfile [open] -- "%1" %* exefile [open] -- "%1" %* helpfile [open] -- Reg Error: Key error. htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1" http [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) https [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation) InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation) piffile [open] -- "%1" %* regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l scrfile [open] -- "%1" /S txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- "C:\Program Files\Internet Explorer\iexplore.exe" (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command] batfile [open] -- "%1" %* cmdfile [open] -- "%1" %* comfile [open] -- "%1" %* cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation) exefile [open] -- "%1" %* helpfile [open] -- Reg Error: Key error. htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1" http [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) https [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) piffile [open] -- "%1" %* regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l scrfile [open] -- "%1" /S txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation) CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- Reg Error: Value error. [color=#E56717]========== Security Center Settings ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] "cval" = 1 [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] "VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data] "AntiVirusOverride" = 0 "AntiSpywareOverride" = 0 "FirewallOverride" = 0 [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] [color=#E56717]========== Firewall Settings ==========[/color] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile] "EnableFirewall" = 0 "DisableNotifications" = 0 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile] "EnableFirewall" = 0 "DisableNotifications" = 0 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile] "EnableFirewall" = 0 "DisableNotifications" = 0 [color=#E56717]========== Authorized Applications List ==========[/color] [color=#E56717]========== Vista Active Open Ports Exception List ==========[/color] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules] "{082292F7-F19E-4778-B972-96C8122BF36C}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe | "{21DD1793-812E-410E-81CD-F35D4DD7CB55}" = lport=445 | protocol=6 | dir=in | app=system | "{29E65203-ADC8-40C3-9345-01ACD2DFD422}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe | "{33418E0A-FFEA-43C9-A745-33FA684DD673}" = rport=137 | protocol=17 | dir=out | app=system | "{43134FC0-742E-4670-862D-1AC49C0E52C2}" = lport=139 | protocol=6 | dir=in | app=system | "{49254A37-7D33-49B9-B8E0-516212AFF74D}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe | "{57DDC26D-5BA2-4302-926E-693747056193}" = lport=137 | protocol=17 | dir=in | app=system | "{5836503B-3CF8-4DA1-A850-0504A574B39A}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe | "{6ACAD163-F837-4026-AD3A-0B7AD936D809}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) | "{6F4A317E-8617-4A1C-A76E-F5B999F2B463}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe | "{7182F62E-0F81-4D33-B94D-7072383F9512}" = rport=445 | protocol=6 | dir=out | app=system | "{9202D59A-F4E4-4D1E-A642-D3D01C881BE2}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 | "{95A9CE85-DE50-427F-A2B6-55AFEF8C028A}" = lport=2869 | protocol=6 | dir=in | app=system | "{9874BF83-019A-4C05-A140-B71D5068DF62}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe | "{9ED89ED3-A8DF-42EB-9430-2B65E9D632DD}" = rport=138 | protocol=17 | dir=out | app=system | "{A0F920A0-209A-4F58-A6FA-08FFA03FB009}" = lport=138 | protocol=17 | dir=in | app=system | "{AEF10A59-CA57-4A0A-A99A-3449429DB27A}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe | "{B281EDB6-EDA2-4FB1-B07F-F039D358B387}" = lport=10243 | protocol=6 | dir=in | app=system | "{B8FDD19D-8681-42B5-A87A-138E71315297}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe | "{C3DB3ED7-2738-4180-98F8-89E72099F45A}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) | "{CCD66298-00AA-4CE9-A3AD-72BE0C288A2D}" = rport=80 | protocol=6 | dir=out | app=c:\program files (x86)\common files\intuit\update service\intuitupdater.exe | "{DCD9213E-219E-4D87-9363-0C68A75CB00E}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe | "{E70F7BFA-F9D6-4C3A-913A-14EFEE94B482}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe | "{EA962B98-0AF1-420A-97AB-FFE826B164DA}" = rport=139 | protocol=6 | dir=out | app=system | "{F190301F-5915-4BB1-81D9-3859DAC94E3E}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe | "{F31A8334-0320-4C98-B701-FD0C16E3718F}" = rport=80 | protocol=6 | dir=out | app=c:\program files (x86)\common files\intuit\update service\intuitupdateservice.exe | "{F4585D0B-6F2E-4687-BC17-070546A94C4C}" = rport=10243 | protocol=6 | dir=out | app=system | [color=#E56717]========== Vista Active Application Exception List ==========[/color] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules] "{07D4E6EC-B61F-460E-A36C-DFC428B4AF45}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe | "{10BC266B-CCEC-436D-A14D-E090B9A27D1F}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe | "{1C16B045-AC31-402F-B966-F74CE632ECB5}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{1CD4CBE6-BCAC-4033-BCE2-F39063C2EF22}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{1E979BED-C8D5-4EE2-A207-688798CC02CD}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe | "{211BC241-C07F-4A88-AA80-25345892ED76}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 | "{261972B4-4508-4298-83E9-1C0AE19A7A9C}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgmfapx.exe | "{2795D450-F8D4-4F26-8C38-B06FE4D2B312}" = protocol=17 | dir=in | app=c:\program files (x86)\bittorrent\bittorrent.exe | "{28D35F47-E603-4128-8F07-456F5A5F8235}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe | "{335E7317-8EB0-44F8-9610-12B1882855D5}" = protocol=6 | dir=in | app=c:\program files (x86)\bittorrent\bittorrent.exe | "{36580002-CB93-4558-B403-80214FB77C20}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe | "{3B3829DB-FF70-4450-B763-262688BECFCE}" = protocol=17 | dir=in | app=c:\program files (x86)\aim\aim.exe | "{3BA4A813-4718-4319-8F42-C7339C8CF4E8}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe | "{3BE83E7D-2BF3-475F-AA96-3E1A4FEFC756}" = protocol=17 | dir=in | app=c:\program files (x86)\yahoo!\messenger\yahoomessenger.exe | "{44EBE601-4023-46D9-A041-995F94332BEF}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgmfapx.exe | "{5223978D-46E5-4F36-AE7C-DE24A51AEE6A}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office14\onenote.exe | "{53B9163A-FB9C-4BA4-AFA4-57CD7C215605}" = protocol=6 | dir=in | app=c:\program files (x86)\aim\aim.exe | "{668E648E-928C-44A7-A2A5-D8277B4EA390}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe | "{6A6AEB4B-3D02-4860-88D9-C252B289CC7F}" = dir=in | app=c:\program files (x86)\skype\phone\skype.exe | "{70B41359-B8BE-4E91-869D-A956CF765E1E}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe | "{77D12CCC-9B94-4B2B-8643-BD2E44607E08}" = protocol=6 | dir=out | app=system | "{7B5B5944-A11E-4581-A61A-ACD0DF66D76A}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe | "{7DA0E85A-E208-404B-8ED0-5B04BDF95588}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 | "{810DCCC3-7994-4001-B001-F31BBF6250B5}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe | "{8181FE64-1C02-447B-88F1-791611D2877A}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office14\onenote.exe | "{86ACFD25-9D0F-41A6-B652-4B5279150EB9}" = dir=in | app=c:\program files (x86)\windows live\mesh\moe.exe | "{889D5EBC-8D55-422C-876C-5704ECE727F8}" = dir=in | app=c:\program files (x86)\windows live\contacts\wlcomm.exe | "{8C768B2F-2E47-4D24-BEE5-307812066C7C}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{93D7CB7F-6876-4C6D-B713-AA9A49369B98}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe | "{942B4BEA-6C60-40B5-B08F-EBE4C9E04B68}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 | "{96F61AFE-F03C-4EA2-BB42-174D143C48E0}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe | "{A892B49D-0A62-452B-9CA1-95096BF01BF8}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe | "{A97B7DA0-81F5-4122-A290-40CAD9BD2B9D}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 | "{B4FC911F-00F7-4D11-8CBC-AE177989C754}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe | "{BBFA3F40-75E7-4D7E-81BC-CF454C3356C0}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe | "{C44029D5-5509-438E-8156-334149175444}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe | "{D2930FCC-CAC0-41F2-B645-26A6BB19F97A}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe | "{D89A4659-778F-4279-9216-B023B6D4DDD6}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe | "{D90B1F25-7334-4AA9-8A12-A56BE96CB1C2}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe | "{DDD4B295-0828-4FFA-B5CD-848A04B55459}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe | "{E5937064-CACE-4625-B741-D355E43571C4}" = dir=in | app=c:\users\anna\appdata\local\facebook\video\skype\facebookvideocalling.exe | "{E5E51361-6F0E-4614-AD69-CEC93FD0D5E4}" = protocol=6 | dir=in | app=c:\program files (x86)\yahoo!\messenger\yahoomessenger.exe | "{E98898AB-12F9-4252-99CE-21394E7ACEC4}" = dir=in | app=c:\program files (x86)\itunes\itunes.exe | "{EA640134-CB2A-4DD9-9BCB-D76657884962}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe | "{F0F13D88-A402-47AC-8ADE-B951157D92BC}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{FF5740A0-E302-418D-B0A5-61A72E8C54D5}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe | "TCP Query User{623AB176-0390-4E62-9C10-3DB2FE9D433A}C:\users\anna\appdata\roaming\spotify\spotify.exe" = protocol=6 | dir=in | app=c:\users\anna\appdata\roaming\spotify\spotify.exe | "TCP Query User{8DCCA91F-CE20-4D03-A62D-86F2FA837CC1}C:\program files (x86)\secondlifeviewer\slvoice.exe" = protocol=6 | dir=in | app=c:\program files (x86)\secondlifeviewer\slvoice.exe | "TCP Query User{98E33570-639C-4397-B779-E44D76C3C7CF}C:\users\cheryl\appdata\roaming\spotify\spotify.exe" = protocol=6 | dir=in | app=c:\users\cheryl\appdata\roaming\spotify\spotify.exe | "TCP Query User{9A6DDF1A-5C2D-43F4-A8BD-BA17B6DFC97F}C:\users\cheryl\appdata\roaming\spotify\spotify.exe" = protocol=6 | dir=in | app=c:\users\cheryl\appdata\roaming\spotify\spotify.exe | "UDP Query User{204BF775-46BF-4DCD-B3B2-8D7DAB6F0130}C:\users\cheryl\appdata\roaming\spotify\spotify.exe" = protocol=17 | dir=in | app=c:\users\cheryl\appdata\roaming\spotify\spotify.exe | "UDP Query User{553D4C5F-4F92-4E5E-8262-82A356DF3777}C:\users\cheryl\appdata\roaming\spotify\spotify.exe" = protocol=17 | dir=in | app=c:\users\cheryl\appdata\roaming\spotify\spotify.exe | "UDP Query User{A3C673B7-04F9-4468-BC04-CE24023DD348}C:\program files (x86)\secondlifeviewer\slvoice.exe" = protocol=17 | dir=in | app=c:\program files (x86)\secondlifeviewer\slvoice.exe | "UDP Query User{ADABBCE7-DE61-4FF1-A457-CB345AF30E62}C:\users\anna\appdata\roaming\spotify\spotify.exe" = protocol=17 | dir=in | app=c:\users\anna\appdata\roaming\spotify\spotify.exe | [color=#E56717]========== HKEY_LOCAL_MACHINE Uninstall List ==========[/color] 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{066CFFF8-12BF-4390-A673-75F95EFF188E}" = TOSHIBA Value Added Package "{0E5D76AD-A3FB-48D5-8400-8903B10317D3}" = iTunes "{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant "{21B133D6-5979-47F0-BE1C-F6A6B304693F}" = Visual Studio 2010 x64 Redistributables "{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 "{5DA0E02F-970B-424B-BF41-513A5018E4C0}" = TOSHIBA Disc Creator "{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 "{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources "{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour "{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 "{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources "{89BDAE1A-7B8E-4A0E-A169-02F7F366451D}" = iCloud "{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight "{8BE5049C-E49A-4269-B1B6-EDE038F416EF}" = AVG 2013 "{90140000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2010 "{90140000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2010 "{90140000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 "{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}" = Intel® Matrix Storage Manager "{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting "{A0E99122-25C1-4CA4-9063-499A2A814EB6}" = TOSHIBA ReelTime "{AD27BE4B-A261-4F0A-AB5A-476C83EDAED2}" = AVG 2013 "{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}" = PlayReady PC Runtime amd64 "{C14518AF-1A0F-4D39-8011-69BAA01CD380}" = TOSHIBA Bulletin Board "{D07A61E5-A59C-433C-BCBD-22025FA2287B}" = Windows Live Language Selector "{D4322448-B6AF-4316-B859-D8A0E84DCB38}" = TOSHIBA HDD/SSD Alert "{D70884EA-E2CE-4539-91DB-4766CC1E5F5F}" = Apple Mobile Device Support "{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter "{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client "{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service "{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile "{F67FA545-D8E5-4209-86B1-AEE045D1003F}" = TOSHIBA Face Recognition "{FBBC4667-2521-4E78-B1BD-8706F774549B}" = Best Buy pc app "AVG" = AVG 2013 "CNXT_AUDIO_HDA" = Conexant HD Audio "Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile "SynTPDeinstKey" = Synaptics Pointing Device Driver "ZoneAlarm LTD Toolbar" = ZoneAlarm LTD Toolbar [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{05BDC796-3451-4F81-B91D-E98F7ADA76C2}" = TurboTax 2010 WinPerTaxSupport "{066CFFF8-12BF-4390-A673-75F95EFF188E}" = TOSHIBA Value Added Package "{073B89C3-BA88-41B5-965F-B35A88EAE838}" = TOSHIBA Supervisor Password "{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer "{0D795777-9D60-4692-8386-F2B3F2B5E5BF}" = Label@Once 1.0 "{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer "{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker "{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 "{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update "{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions "{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer "{26A24AE4-039D-4CA4-87B4-2F83216017FF}" = Java(TM) 6 Update 17 "{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections "{3108C217-BE83-42E4-AE9E-A56A2A92E549}" = Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver "{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery "{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery "{3782EC09-4000-475E-8A59-9CABD6F03B4C}" = TurboTax 2010 WinPerFedFormset "{46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}" = Adobe AIR "{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}" = Skype™ 6.3 "{4F2FCCCF-29F3-44B9-886F-6D16F8417522}" = TurboTax 2010 wrapper "{53652DA6-AD2D-4B0F-80BA-6F3CFE2B48D7}" = ZoneAlarm Security "{54CCA4E2-D15D-4927-A866-2D33BFED4A8E}" = ZoneAlarm Firewall "{553C904F-57A2-4113-888E-BA0C3D1C69C0}" = Microsoft VC9 runtime libraries "{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack "{5A3C1721-F8ED-11E0-8AFB-B8AC6F97B88E}" = Google Earth "{5AF550B4-BB67-4E7E-82F1-2C4300279050}" = ToshibaRegistration "{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM "{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE "{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}" = TOSHIBA Web Camera Application "{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable "{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 "{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update "{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger "{83C292B7-38A5-440B-A731-07070E81A64F}" = Windows Live PIMT Platform "{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime "{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT "{8E9CEA3B-EBD1-439C-A01D-830CB39613C6}" = TOSHIBA Hardware Setup "{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010 "{90140000-0015-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010 "{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010 "{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010 "{90140000-0019-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010 "{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010 "{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010 "{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{99ACCA38-6DD3-48A8-96AE-A283C9759279}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010 "{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{46298F6A-1E7E-4D4A-B5F5-106A4F0E48C6}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010 "{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{DEA87BE2-FFCC-4F33-9946-FCBE55A1E998}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{967EF02C-5C7E-4718-8FCB-BDC050190CCF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-002A-0409-1000-0000000FF1CE}_Office14.SingleImage_{D6C6B46A-6CE1-4561-84A0-EFD58B8AB979}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010 "{90140000-002C-0409-0000-0000000FF1CE}_Office14.SingleImage_{7CA93DF4-8902-449E-A42E-4C5923CFBDE3}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-003D-0000-0000-0000000FF1CE}" = Microsoft Office Single Image 2010 "{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{047B0968-E622-4FAA-9B4B-121FA109EDDE}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010 "{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{4560037C-E356-444A-A015-D21F487D809E}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010 "{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010 "{90140000-0115-0409-0000-0000000FF1CE}_Office14.SingleImage_{4560037C-E356-444A-A015-D21F487D809E}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-0116-0409-1000-0000000FF1CE}_Office14.SingleImage_{D6C6B46A-6CE1-4561-84A0-EFD58B8AB979}" = Microsoft Office 2010 Service Pack 1 (SP1) "{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010 "{90140000-0117-0409-0000-0000000FF1CE}_Office14.SingleImage_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1) "{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker "{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader "{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}" = TOSHIBA Application Installer "{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}" = TOSHIBA Media Controller "{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 "{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail "{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh "{A14962A7-2B7D-456E-BFCD-F54E3A88D41F}" = Toshiba Book Place "{A525E00B-6609-442E-9DCD-64453C233E8D}" = TurboTax 2010 WinPerReleaseEngine "{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer "{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper "{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common "{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer "{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer "{AC6569FA-6919-442A-8552-073BE69E247A}" = TOSHIBA Service Station "{AC76BA86-7AD7-FFFF-7B44-AA0000000001}" = Adobe Reader X (10.1.6) MUI "{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy "{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}" = TOSHIBA Recovery Media Creator "{B92C5909-1D37-4C51-8397-A28BB28E5DC3}" = Facebook Video Calling 1.2.0.287 "{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}" = TOSHIBA Assist "{C3A32068-8AB1-4327-BB16-BED9C6219DC7}" = Atheros Driver Installation Program "{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail "{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}" = PlayReady PC Runtime x86 "{CCE825DB-347A-4004-A186-5F4A6FDD8547}" = Apple Application Support "{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform "{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64 "{D4322448-B6AF-4316-B859-D8A0E84DCB38}" = TOSHIBA HDD/SSD Alert "{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common "{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform "{DC6CCE02-BC61-43B1-B4CA-292C6BCCCB34}_is1" = InWorldz Viewer 1.4.4.2 "{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources "{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh "{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10 "{E69992ED-A7F6-406C-9280-1C156417BC49}" = TOSHIBA Quality Application "{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger "{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU] "{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 "{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel(R) Graphics Media Accelerator Driver "{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}" = TOSHIBA Media Controller Plug-in "{FBBC4667-2521-4E78-B1BD-8706F774549B}" = Best Buy pc app "{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials "Adobe AIR" = Adobe AIR "Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX "Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin "Adobe Shockwave Player" = Adobe Shockwave Player 11.6 "AIM Toolbar" = AOL Messaging Toolbar "AIM_7" = AIM 7 "bflixtoolbar" = BFlix Toolbar "BitTorrent" = BitTorrent "Google Chrome" = Google Chrome "InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}" = TOSHIBA Value Added Package "InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}" = TOSHIBA Web Camera Application "InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}" = TOSHIBA ReelTime "InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}" = TOSHIBA Bulletin Board "InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}" = TOSHIBA HDD/SSD Alert "InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}" = TOSHIBA Face Recognition "Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.75.0.1300 "Mozilla Firefox 14.0.1 (x86 en-US)" = Mozilla Firefox 14.0.1 (x86 en-US) "MozillaMaintenanceService" = Mozilla Maintenance Service "Office14.SingleImage" = Microsoft Office Home and Student 2010 "SecondLifeViewer" = SecondLifeViewer (remove only) "SoftwareUpdUtility" = Download Updater (AOL LLC) "TurboTax 2010" = TurboTax 2010 "WinLiveSuite" = Windows Live Essentials "Yahoo! Messenger" = Yahoo! Messenger "ZoneAlarm Free Firewall" = ZoneAlarm Free Firewall "ZoneAlarm Security Toolbar" = ZoneAlarm Security Toolbar [color=#E56717]========== HKEY_CURRENT_USER Uninstall List ==========[/color] [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "48e4cff94f039634" = Best Buy pc app "Spotify" = Spotify [color=#E56717]========== Last 20 Event Log Errors ==========[/color] [ Application Events ] Error - 5/11/2013 6:30:07 AM | Computer Name = Anna-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: Continuously busy for more than a second Error - 5/11/2013 6:30:07 AM | Computer Name = Anna-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledEvent 4275 Error - 5/11/2013 6:30:07 AM | Computer Name = Anna-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledSPRetry 4275 Error - 5/11/2013 6:30:08 AM | Computer Name = Anna-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: Continuously busy for more than a second Error - 5/11/2013 6:30:08 AM | Computer Name = Anna-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledEvent 5289 Error - 5/11/2013 6:30:08 AM | Computer Name = Anna-PC | Source = Bonjour Service | ID = 100 Description = Task Scheduling Error: m->NextScheduledSPRetry 5289 Error - 5/11/2013 8:02:30 AM | Computer Name = Anna-PC | Source = WinMgmt | ID = 10 Description = Error - 5/11/2013 11:23:56 AM | Computer Name = Anna-PC | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "c:\program files (x86)\spybot - search & destroy\DelZip179.dll".Error in manifest or policy file "c:\program files (x86)\spybot - search & destroy\DelZip179.dll" on line 8. The value "*" of attribute "language" in element "assemblyIdentity" is invalid. Error - 5/11/2013 11:44:28 AM | Computer Name = Anna-PC | Source = WinMgmt | ID = 10 Description = Error - 5/11/2013 11:57:29 AM | Computer Name = Anna-PC | Source = Application Hang | ID = 1002 Description = The program OTL.exe version 3.2.69.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: cb0 Start Time: 01ce4e5f77db0840 Termination Time: 0 Application Path: C:\Users\Cheryl\Downloads\OTL.exe Report Id: 744c87b6-ba53-11e2-8a2c-00266cc4d248 [ Media Center Events ] Error - 12/26/2011 6:25:46 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 4:24:51 PM - Error connecting to the internet. 4:24:51 PM - Unable to contact server.. Error - 12/27/2011 2:48:45 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 12:48:23 PM - Error connecting to the internet. 12:48:24 PM - Unable to contact server.. Error - 12/27/2011 8:56:59 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 6:56:59 PM - Failed to retrieve Directory (Error: The remote name could not be resolved: 'data.tvdownload.microsoft.com') Error - 12/27/2011 8:57:35 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 6:57:24 PM - Failed to retrieve NetTV (Error: The remote name could not be resolved: 'data.tvdownload.microsoft.com') Error - 12/28/2011 2:31:17 AM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 12:31:17 AM - Error connecting to the internet. 12:31:17 AM - Unable to contact server.. Error - 12/28/2011 2:31:52 AM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 12:31:51 AM - Error connecting to the internet. 12:31:51 AM - Unable to contact server.. Error - 12/28/2011 11:15:39 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 9:15:38 PM - Error connecting to the internet. 9:15:39 PM - Unable to contact server.. Error - 12/28/2011 11:16:22 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 9:16:17 PM - Failed to retrieve NetTV (Error: The remote name could not be resolved: 'data.tvdownload.microsoft.com') Error - 1/6/2012 10:54:48 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 8:54:46 PM - Error connecting to the internet. 8:54:48 PM - Unable to contact server.. Error - 1/6/2012 10:55:28 PM | Computer Name = Anna-PC | Source = MCUpdate | ID = 0 Description = 8:55:15 PM - Failed to retrieve NetTV (Error: The remote name could not be resolved: 'data.tvdownload.microsoft.com') [ System Events ] Error - 4/1/2013 7:01:54 PM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7009 Description = A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect. Error - 4/1/2013 7:01:54 PM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7000 Description = The Google Update Service (gupdate) service failed to start due to the following error: %%1053 Error - 4/6/2013 2:23:59 PM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7009 Description = A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect. Error - 4/6/2013 2:23:59 PM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7000 Description = The Google Update Service (gupdate) service failed to start due to the following error: %%1053 Error - 4/13/2013 11:05:08 AM | Computer Name = Anna-PC | Source = DCOM | ID = 10010 Description = Error - 4/13/2013 11:05:41 AM | Computer Name = Anna-PC | Source = DCOM | ID = 10010 Description = Error - 4/13/2013 11:09:30 AM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7009 Description = A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect. Error - 4/13/2013 11:09:30 AM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7000 Description = The Google Update Service (gupdate) service failed to start due to the following error: %%1053 Error - 4/17/2013 12:21:31 AM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7009 Description = A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect. Error - 4/17/2013 12:21:31 AM | Computer Name = Anna-PC | Source = Service Control Manager | ID = 7000 Description = The Google Update Service (gupdate) service failed to start due to the following error: %%1053 < End of report >