Additional scan result of Farbar Recovery Scan Tool (x64) Version: 27-06-2013 Ran by karen hastings at 2013-06-27 21:27:01 Running from C:\Users\karen hastings\Desktop Boot Mode: Normal ========================================================== ==================== Installed Programs ======================= Update for Microsoft Office 2007 (KB2508958) (x32) Adobe Flash Player 11 Plugin (x32 Version: 11.7.700.224) Advanced Audio FX Engine (x32 Version: 1.12.05) Apple Application Support (x32 Version: 2.3.2) Apple Mobile Device Support (Version: 6.0.1.3) Apple Software Update (x32 Version: 2.1.3.127) AVG 2013 (Version: 13.0.3204) AVG 2013 (Version: 13.0.3345) AVG 2013 (Version: 2013.0.3345) Bing Desktop (x32 Version: 1.3.167.0) Bonjour (Version: 3.0.0.10) Compatibility Pack for the 2007 Office system (x32 Version: 12.0.6612.1000) D3DX10 (x32 Version: 15.4.2368.0902) DeductionPro 2009 (x32 Version: 17.04) Dell Dock (Version: 1.0.0) Dell Edoc Viewer (Version: 1.0.0) Dell Touchpad (Version: 12.0.1.0) Dell Video Chat (x32 Version: 6.0 (6567)) Dell Wireless WLAN Card Utility (Version: 5.10.38.30) Google Earth Plug-in (x32 Version: 7.0.3.8542) Google Toolbar for Internet Explorer (x32 Version: 1.0.0) Google Update Helper (x32 Version: 1.3.21.145) H&R Block Basic + Efile + State 2012 (x32 Version: 12.03.7802) H&R Block Deluxe + Efile + State 2009 (x32 Version: 09.04.7101) H&R Block Pennsylvania 2012 (x32 Version: 1.12.3501) HP LaserJet Professional P1100-P1560-P1600 Series hppLaserJetService (x32 Version: 001.001.0.0) hppP1100P1560P1600SeriesLaserJetService (x32 Version: 001.001.0.0) hppusgP1100P1560P1600Series (x32 Version: 1.0.0.1) HPSSupply (x32 Version: 2.1.1.0000) iCloud (Version: 2.1.1.3) Integrated Webcam Driver (1.04.01.0601) (Version: 1.04.01.0601) iTunes (Version: 11.0.1.12) Java 7 Update 25 (x32 Version: 7.0.250) Java Auto Updater (x32 Version: 2.1.9.5) Junk Mail filter update (x32 Version: 15.4.3502.0922) Knctr (x32) MarketResearch (x32 Version: 130.0.374.000) Mesh Runtime (x32 Version: 15.4.5722.2) Messenger Companion (x32 Version: 15.4.3502.0922) Microsoft .NET Framework 1.1 (x32 Version: 1.1.4322) Microsoft .NET Framework 1.1 (x32) Microsoft .NET Framework 1.1 Security Update (KB2698023) (x32) Microsoft .NET Framework 1.1 Security Update (KB2742597) (x32) Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729) Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319) Microsoft Application Error Reporting (Version: 12.0.6015.5000) Microsoft Default Manager (x32 Version: 2.0.69.0) Microsoft Office 2007 Service Pack 3 (SP3) (x32) Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office File Validation Add-In (x32 Version: 14.0.5130.5003) Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000) Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000) Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office PowerPoint Viewer 2007 (English) (x32 Version: 12.0.6612.1000) Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014) Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32) Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000) Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000) Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000) Microsoft Office Suite Activation Assistant (x32 Version: 1.2.1) Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000) Microsoft Silverlight (x32 Version: 5.1.20125.0) Microsoft SQL Server 2005 Compact Edition [ENU] (x32 Version: 3.1.0000) Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053) Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.59193) Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.61001) Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000) Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (x32 Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (x32 Version: 9.0.30729.6161) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (x32 Version: 10.0.40219) MotoHelper MergeModules (x32 Version: 1.2.0) Motorola Mobile Drivers Installation 5.1.0 (Version: 5.1.0) Mozilla Firefox 21.0 (x86 en-US) (x32 Version: 21.0) Mozilla Maintenance Service (x32 Version: 21.0) MSVCRT (x32 Version: 15.4.2862.0708) MSVCRT_amd64 (x32 Version: 15.4.2862.0708) MSXML 4.0 SP2 (KB927978) (x32 Version: 4.20.9841.0) MSXML 4.0 SP2 (KB954430) (x32 Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (x32 Version: 4.20.9876.0) PowerDVD DX (x32 Version: 8.2.5024) Quickset (Version: 9.2.13) QuickTime (x32 Version: 7.73.80.64) Safari (x32 Version: 5.34.57.2) Segoe UI (x32 Version: 15.4.2271.0615) Street Atlas USA 2006 (x32 Version: 1.00.000) Update for 2007 Microsoft Office System (KB967642) (x32) Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (x32 Version: 1) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (x32 Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (x32 Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (x32 Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (x32 Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (x32 Version: 1) Update for Microsoft Office 2007 Help for Common Features (KB963673) (x32) Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (x32) Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition (x32) Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition (x32) Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition (x32) Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (x32) Update for Microsoft Office Excel 2007 Help (KB963678) (x32) Update for Microsoft Office OneNote 2007 Help (KB963670) (x32) Update for Microsoft Office Powerpoint 2007 Help (KB963669) (x32) Update for Microsoft Office Script Editor Help (KB963671) (x32) Update for Microsoft Office Word 2007 Help (KB963665) (x32) Visual C++ 8.0 Runtime Setup Package (x64) (x32 Version: 9.0.0.623) Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1) Windows Live Communications Platform (x32 Version: 15.4.3502.0922) Windows Live Essentials (x32 Version: 15.4.3502.0922) Windows Live Essentials (x32 Version: 15.4.3555.0308) Windows Live Family Safety (Version: 15.4.3555.0308) Windows Live ID Sign-in Assistant (Version: 7.250.4232.0) Windows Live Installer (x32 Version: 15.4.3502.0922) Windows Live Language Selector (Version: 15.4.3555.0308) Windows Live Mail (x32 Version: 15.4.3502.0922) Windows Live Mesh (x32 Version: 15.4.3502.0922) Windows Live Messenger (x32 Version: 15.4.3538.0513) Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922) Windows Live MIME IFilter (Version: 15.4.3502.0922) Windows Live Movie Maker (x32 Version: 15.4.3502.0922) Windows Live Photo Common (x32 Version: 15.4.3502.0922) Windows Live Photo Gallery (x32 Version: 15.4.3502.0922) Windows Live PIMT Platform (x32 Version: 15.4.3508.1109) Windows Live Remote Client (Version: 15.4.5722.2) Windows Live Remote Client Resources (Version: 15.4.5722.2) Windows Live Remote Service (Version: 15.4.5722.2) Windows Live Remote Service Resources (Version: 15.4.5722.2) Windows Live SOXE (x32 Version: 15.4.3502.0922) Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922) Windows Live Sync (x32 Version: 14.0.8117.416) Windows Live UX Platform (x32 Version: 15.4.3502.0922) Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109) Windows Live Writer (x32 Version: 15.4.3502.0922) Windows Live Writer Resources (x32 Version: 15.4.3502.0922) WinZip 17.5 (Version: 17.5.10480) ==================== Restore Points ========================= 25-06-2013 01:40:09 Windows Update 25-06-2013 02:05:46 Windows Update 25-06-2013 07:00:17 Windows Update 26-06-2013 01:49:40 Removed Java(TM) 6 Update 31 26-06-2013 01:50:49 Installed Java 7 Update 25 26-06-2013 07:00:19 Windows Update 27-06-2013 12:49:52 Windows Update 27-06-2013 13:01:11 Windows Update 28-06-2013 01:13:04 Windows Update 28-06-2013 01:14:13 Windows Update ==================== Scheduled Tasks (whitelisted) ============= Task: {0492BEDC-351F-4BF1-BAF3-6A27F5F16683} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.) Task: {0AEAFAF6-F116-4A60-AFB4-C8B755A6E975} - System32\Tasks\Microsoft\Windows\MobilePC\TMM Task: {0E1FB0E4-F953-4146-B655-D17010AD3102} - System32\Tasks\PC Optimizer Pro64 startups => C:\Program Files\PC Optimizer Pro\StartApps.exe No File Task: {152C5B93-8600-497A-AEC4-53673788DF2C} - System32\Tasks\User_Feed_Synchronization-{2F3886F2-577E-4AF8-B3D1-00A8D5ECFFDB} => C:\Windows\system32\msfeedssync.exe [2012-04-03] (Microsoft Corporation) Task: {192DDA2D-5815-47B8-983F-65744FEEC03A} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages Task: {254095AE-FB97-48EA-94A5-D8BF2AB79714} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-20] (Microsoft Corporation) Task: {33AF086C-76BE-443B-BF81-B9D718D4B61D} - System32\Tasks\Microsoft\Windows\Defrag\ManualDefrag => C:\Windows\system32\defrag.exe [2008-01-20] (Microsoft Corp.) Task: {3B07FD7A-09F1-43EB-839B-1BF6762D5362} - System32\Tasks\Microsoft\Windows Live\SOXE\Extractor Definitions Update Task Task: {3CC3E2AF-8A49-46F0-A48E-2554D341A189} - System32\Tasks\MotoHelper Routing => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe No File Task: {4470F187-9564-41BB-9B3C-540DBD3FDAFE} - System32\Tasks\MotoHelper MUM => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe No File Task: {6C966BD8-D79B-4E96-8AEF-23E719A2DF23} - System32\Tasks\Microsoft\Windows\Tcpip\WSHReset => C:\Windows\system32\schtasks.exe [2008-01-20] (Microsoft Corporation) Task: {6D7273D4-FB33-46CD-8235-11CB16E28054} - System32\Tasks\MotoHelper Update => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe No File Task: {728D3D29-BFA5-4839-8080-A5F6C05CF426} - System32\Tasks\Microsoft\Windows Defender\MP Scheduled Scan => C:\program files\windows defender\MpCmdRun.exe [2008-01-20] (Microsoft Corporation) Task: {7C638E5B-ECE5-4424-A7E5-2C913CA682E9} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI Task: {A2256AE1-4C8F-49F2-8209-B2647E2A780A} - System32\Tasks\Launch BCM WLAN Tray => C:\Windows\system32\WLTRAY.EXE [2008-12-21] (Dell Inc.) Task: {A556F299-882A-41A0-825F-9B7F436FCAE2} - System32\Tasks\MotoHelper Initial Update => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe No File Task: {A9683382-0125-42BE-A29E-E39819CD3AF7} - System32\Tasks\Microsoft\Windows\Customer Experience Improvement Program\OptinNotification => C:\Windows\System32\wsqmcons.exe [2008-01-20] (Microsoft Corporation) Task: {BF737F4D-7EEF-4DCB-9951-8F4FC169DF0C} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-12-19] (Google Inc.) Task: {C3D55E08-D455-4A24-AE32-77F0B5341497} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-12-19] (Google Inc.) Task: {E91D6474-70CC-42BE-80FF-8BED8AF557ED} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-20] () Task: C:\Windows\Tasks\0.job => c:\program files (x86)\internet explorer\iexplore.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\PC Optimizer Pro64 startups.job => C:\Program Files\PC Optimizer Pro\StartApps.exe ==================== Faulty Device Manager Devices ============= ==================== Event log errors: ========================= Application errors: ================== Error: (06/27/2013 09:12:06 PM) (Source: System Restore) (User: ) Description: Failed to create restore point on volume (Process = C:\Windows\system32\svchost.exe -k netsvcs; Descripton = Windows Update; Hr = 0x81000101). Error: (06/27/2013 09:12:05 PM) (Source: VSS) (User: ) Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{0ffd1468-925c-11de-8f5e-806e6f6e6963} - 000000000000015C,0x0053c008,00000000001013B0,0,00000000001023C0,4096,[0]). hr = 0x80070079. Operation: Processing EndPrepareSnapshots Context: Execution Context: System Provider Error: (06/26/2013 03:04:24 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 16187990 Error: (06/26/2013 03:04:24 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 16187990 Error: (06/26/2013 03:04:24 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (06/26/2013 03:04:09 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 16172390 Error: (06/26/2013 03:04:09 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 16172390 Error: (06/26/2013 03:04:09 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (06/26/2013 03:03:53 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 16156790 Error: (06/26/2013 03:03:53 AM) (Source: Bonjour Service) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 16156790 System errors: ============= Error: (06/27/2013 09:15:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: 0x80070643Security Update for Windows Vista for x64-based Systems (KB2813170){B5041A75-0416-4C8B-AC93-3FC9E439DAED}201 Error: (06/27/2013 09:14:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: 0x80070643Security Update for Windows Vista for x64-based Systems (KB2813170){B5041A75-0416-4C8B-AC93-3FC9E439DAED}201 Error: (06/27/2013 09:13:02 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: 0x80070643Security Update for Windows Vista for x64-based Systems (KB2813170){B5041A75-0416-4C8B-AC93-3FC9E439DAED}201 Error: (06/27/2013 09:12:01 PM) (Source: volsnap) (User: ) Description: The shadow copy of volume C: being created failed to install. Error: (06/27/2013 09:02:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: 0x80070643Security Update for Windows Vista for x64-based Systems (KB2813170){B5041A75-0416-4C8B-AC93-3FC9E439DAED}201 Error: (06/27/2013 08:58:24 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: 0x80070643Security Update for Windows Vista for x64-based Systems (KB2813170){B5041A75-0416-4C8B-AC93-3FC9E439DAED}201 Error: (06/26/2013 03:02:34 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: 0x80070643Security Update for Windows Vista for x64-based Systems (KB2813170){B5041A75-0416-4C8B-AC93-3FC9E439DAED}201 Error: (06/26/2013 03:00:11 AM) (Source: Service Control Manager) (User: ) Description: 30000Netman Error: (06/25/2013 10:05:44 PM) (Source: Service Control Manager) (User: ) Description: IPsec Policy AgentBFE Error: (06/25/2013 10:05:44 PM) (Source: Service Control Manager) (User: ) Description: IKE and AuthIP IPsec Keying ModulesBFE Microsoft Office Sessions: ========================= CodeIntegrity Errors: =================================== Date: 2013-06-27 21:26:28.610 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-27 21:26:27.877 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-27 21:26:27.175 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-27 21:26:26.473 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-27 21:26:25.584 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-27 21:26:24.850 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-27 21:26:24.164 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-27 21:26:23.556 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-25 08:29:08.276 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system. Date: 2013-06-25 08:29:07.777 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system. ==================== Memory info =========================== Percentage of memory in use: 62% Total physical RAM: 3030.06 MB Available physical RAM: 1142.84 MB Total Pagefile: 6278.4 MB Available Pagefile: 4123.77 MB Total Virtual: 8192 MB Available Virtual: 8191.84 MB ==================== Drives ================================ Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:163.21 GB) NTFS (Disk=0 Partition=3) ==>[Drive with boot components (obtained from BCD)] Drive d: (RECOVERY) (Fixed) (Total:14.65 GB) (Free:3.59 GB) NTFS (Disk=0 Partition=2) ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (Size: 233 GB) (Disk ID: 5B9914F7) Partition 1: (Not Active) - (Size=39 MB) - (Type=DE) Partition 2: (Not Active) - (Size=15 GB) - (Type=07 NTFS) Partition 3: (Active) - (Size=218 GB) - (Type=07 NTFS) ==================== End Of Log ============================