Additional scan result of Farbar Recovery Scan Tool (x64) Version: 30-06-2013 03 Ran by Jessica at 2013-06-30 20:31:39 Running from C:\Users\Jessica\Downloads Boot Mode: Normal ========================================================== ==================== Installed Programs ======================= Adobe AIR (x32 Version: 2.5.1.17730) Adobe Flash Player 11 ActiveX (x32 Version: 11.7.700.169) Adobe Flash Player 11 Plugin (x32 Version: 11.7.700.224) Adobe Reader XI (11.0.03) (x32 Version: 11.0.03) Amazon Links (x32 Version: 2.02) Belarc Advisor 8.3 (x32 Version: 8.3.0.0) Brother MFL-Pro Suite MFC-9120CN (x32 Version: 1.0.2.0) Carbonite (x32 Version: 5.4.1 build 2615 (Nov-08-2012)) Cisco WebEx Meetings (x32) D3DX10 (x32 Version: 15.4.2368.0902) Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (x32) GoToMeeting 5.2.0.952 (HKCU Version: 5.2.0.952) Intel PROSet Wireless Intel(R) Management Engine Components (x32 Version: 7.0.0.1144) Intel(R) Network Connections Drivers (Version: 15.4) Intel(R) Processor Graphics (x32 Version: 8.15.10.2353) Intel(R) PROSet/Wireless WiFi Software (Version: 14.0.2000) Intel(R) Rapid Storage Technology (x32 Version: 10.1.2.1004) Intel(R) Wireless Display Intel(R) Wireless Display (x32 Version: 2.0.29.0) Java Auto Updater (x32 Version: 2.0.2.1) Java(TM) 6 Update 20 (x32 Version: 6.0.200) JNLP (HKCU) Junk Mail filter update (x32 Version: 15.4.3502.0922) Label@Once 1.0 (x32 Version: 1.0) Malwarebytes Anti-Malware version 1.75.0.1300 (x32 Version: 1.75.0.1300) Mesh Runtime (x32 Version: 15.4.5722.2) Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319) Microsoft Application Error Reporting (Version: 12.0.6015.5000) Microsoft Office 2010 Service Pack 1 (SP1) (x32) Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Home and Business 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000) Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Proof (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Proof (French) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000) Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000) Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Single Image 2010 (x32 Version: 14.0.6029.1000) Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.6029.1000) Microsoft Silverlight (Version: 5.1.20125.0) Microsoft SQL Server 2005 Compact Edition [ENU] (x32 Version: 3.1.0000) Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053) Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (x32 Version: 8.0.50727.4053) Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.61001) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (x32 Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (x32 Version: 9.0.30729.6161) Mozilla Firefox 21.0 (x86 en-US) (x32 Version: 21.0) Mozilla Maintenance Service (x32 Version: 21.0) MSVCRT (x32 Version: 15.4.2862.0708) MSVCRT_amd64 (x32 Version: 15.4.2862.0708) MSXML 4.0 SP2 (KB954430) (x32 Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (x32 Version: 4.20.9876.0) PaperPort Image Printer 64-bit (Version: 1.00.0000) PL-2303 USB-to-Serial (x32 Version: 1.3.0) PlayReady PC Runtime amd64 (Version: 1.3.0) PlayReady PC Runtime x86 (x32 Version: 1.3.0) Realtek High Definition Audio Driver (x32 Version: 6.0.1.6293) Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.34.1) RICOH Media Driver v2.13.17.01 (x32 Version: 2.13.17.01) ScanSoft PaperPort 11 (x32 Version: 11.2.0000) Skype Launcher (x32 Version: 2.01) Skype™ 6.5 (x32 Version: 6.5.158) Synaptics Pointing Device Driver (Version: 15.2.11.1) TeamViewer 8 (x32 Version: 8.0.18051) Toshiba App Place (x32 Version: 1.0.6.3) TOSHIBA Application Installer (x32 Version: 9.0.1.1) TOSHIBA Assist (x32 Version: 4.02.02) Toshiba Book Place (x32 Version: 2.2.6775) TOSHIBA Bulletin Board (Version: 1.6.08.64) TOSHIBA Bulletin Board (x32 Version: 1.6.08.64) TOSHIBA Disc Creator (Version: 2.1.0.9 for x64) TOSHIBA eco Utility (Version: 1.3.2.64) TOSHIBA Face Recognition (Version: 3.1.8.64) TOSHIBA Face Recognition (x32 Version: 3.1.8.64) TOSHIBA HDD Protection (Version: 2.2.1.13) TOSHIBA HDD/SSD Alert (Version: 3.1.64.8) Toshiba Laptop Checkup (x32 Version: 2.0.10.26) TOSHIBA Media Controller (x32 Version: 1.0.86.2) TOSHIBA Media Controller Plug-in (x32 Version: 1.0.6.1) Toshiba Online Backup (x32 Version: 2.0.0.25) TOSHIBA PC Health Monitor (Version: 1.7.7.64) TOSHIBA Quality Application (x32 Version: 1.0.3) TOSHIBA Recovery Media Creator (x32 Version: 2.1.3.5109) TOSHIBA ReelTime (Version: 1.7.18.64) TOSHIBA ReelTime (x32 Version: 1.7.18.64) TOSHIBA Resolution+ Plug-in for Windows Media Player (x32 Version: 1.1.0) TOSHIBA Service Station (x32 Version: 2.1.52) TOSHIBA Sleep Utility (x32 Version: 1.4.2.7) TOSHIBA Value Added Package (Version: 1.5.10.64) TOSHIBA Value Added Package (x32 Version: 1.5.10.64) TOSHIBA Web Camera Application (x32 Version: 1.1.7.1) TOSHIBA Wireless Display Monitor (x32 Version: 1.0.1) TOSHIBA Wireless LAN Indicator (x32 Version: 1.0.4) ToshibaRegistration (x32 Version: 1.0.4) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (x32 Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (x32 Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (x32 Version: 1) Update for Microsoft Office 2010 (KB2494150) (x32) Update for Microsoft Office 2010 (KB2553065) (x32) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2566458) (x32) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (x32) Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition (x32) Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition (x32) Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition (x32) Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition (x32) Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition (x32) Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition (x32) Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition (x32) Windows Live Communications Platform (x32 Version: 15.4.3502.0922) Windows Live Essentials (x32 Version: 15.4.3502.0922) Windows Live Essentials (x32 Version: 15.4.3508.1109) Windows Live ID Sign-in Assistant (Version: 7.250.4225.0) Windows Live Installer (x32 Version: 15.4.3502.0922) Windows Live Language Selector (Version: 15.4.3508.1109) Windows Live Mail (x32 Version: 15.4.3502.0922) Windows Live Mesh (x32 Version: 15.4.3502.0922) Windows Live Mesh ActiveX Control for Remote Connections (x32 Version: 15.4.5722.2) Windows Live Messenger (x32 Version: 15.4.3502.0922) Windows Live MIME IFilter (Version: 15.4.3502.0922) Windows Live Movie Maker (x32 Version: 15.4.3502.0922) Windows Live Photo Common (x32 Version: 15.4.3502.0922) Windows Live Photo Gallery (x32 Version: 15.4.3502.0922) Windows Live PIMT Platform (x32 Version: 15.4.3508.1109) Windows Live Remote Client (Version: 15.4.5722.2) Windows Live Remote Client Resources (Version: 15.4.5722.2) Windows Live Remote Service (Version: 15.4.5722.2) Windows Live Remote Service Resources (Version: 15.4.5722.2) Windows Live SOXE (x32 Version: 15.4.3502.0922) Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922) Windows Live UX Platform (x32 Version: 15.4.3502.0922) Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109) Windows Live Writer (x32 Version: 15.4.3502.0922) Windows Live Writer Resources (x32 Version: 15.4.3502.0922) WinRAR 4.20 (32-bit) (x32 Version: 4.20.0) ==================== Restore Points ========================= 23-06-2013 13:02:16 Scheduled Checkpoint 30-06-2013 16:05:23 OTM Restore Point ==================== Scheduled Tasks (whitelisted) ============= Task: {06B91B63-8FD4-42FB-BDC8-D4923E0B388D} - System32\Tasks\{5F6010C8-60E5-41f3-BF5B-C3AF5DBE12D4} => C:\ProgramData\Carbonite\Carbonite Backup\CarboniteUpgrade.exe No File Task: {80188707-9BBB-4929-9454-BDAE0FC6EE94} - System32\Tasks\Adobe Flash Player Updater => C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-06-18] (Adobe Systems Incorporated) Task: {90C5F570-AC57-42AB-893F-D5925CB88859} - System32\Tasks\Microsoft\Windows Defender\MP Scheduled Scan => C:\program files\windows defender\MpCmdRun.exe [2009-07-13] () Task: {B13CC8E8-7B79-4F59-972A-C89232509DDA} - System32\Tasks\mxsnhtjhmvupd => C:\windows\system32\cscript.exe [2009-07-13] (Microsoft Corporation) Task: {DF331509-BEB7-4C79-8345-246DB72C62F1} - System32\Tasks\TOSHIBA Wireless Display Monitor => C:\Program Files (x86)\TOSHIBA\widimon\widimon.exe [2010-12-25] (TOSHIBA CORPORATION) Task: {DFE73DB7-9AD7-4AB0-AFB2-71DB6D0722CF} - System32\Tasks\Microsoft\Windows Live\SOXE\Extractor Definitions Update Task Task: C:\windows\Tasks\Adobe Flash Player Updater.job => C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe ==================== Faulty Device Manager Devices ============= ==================== Event log errors: ========================= Application errors: ================== Error: (06/30/2013 06:53:32 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/30/2013 00:37:39 PM) (Source: Application Error) (User: ) Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7601.17610, time stamp: 0x4dc0c63a Faulting module name: nhtjhmv.dll, version: 0.0.0.0, time stamp: 0x51c86c42 Exception code: 0xc00000fd Fault offset: 0x00002039 Faulting process id: 0xc44 Faulting application start time: 0xSearchProtocolHost.exe0 Faulting application path: SearchProtocolHost.exe1 Faulting module path: SearchProtocolHost.exe2 Report Id: SearchProtocolHost.exe3 Error: (06/30/2013 00:08:32 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/29/2013 11:22:51 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/29/2013 09:53:07 AM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/28/2013 07:36:51 AM) (Source: Application Hang) (User: ) Description: The program OUTLOOK.EXE version 14.0.6131.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 9e4 Start Time: 01ce73ec86395153 Termination Time: 16 Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE Report Id: fdcf587b-dfe6-11e2-86af-e89d87620029 Error: (06/28/2013 06:40:43 AM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/27/2013 06:49:45 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/26/2013 11:36:27 PM) (Source: Application Error) (User: ) Description: Faulting application name: OUTLOOK.EXE, version: 14.0.6131.5000, time stamp: 0x509b1020 Faulting module name: OUTLOOK.EXE, version: 14.0.6131.5000, time stamp: 0x509b1020 Exception code: 0xc0000005 Fault offset: 0x0000cf7d Faulting process id: 0xcb8 Faulting application start time: 0xOUTLOOK.EXE0 Faulting application path: OUTLOOK.EXE1 Faulting module path: OUTLOOK.EXE2 Report Id: OUTLOOK.EXE3 Error: (06/26/2013 05:23:37 AM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 System errors: ============= Error: (06/30/2013 06:54:07 PM) (Source: Service Control Manager) (User: ) Description: The Intel(R) Management and Security Application User Notification Service service depends on the Intel(R) Management and Security Application Local Management Service service which failed to start because of the following error: %%1058 Error: (06/30/2013 06:52:54 PM) (Source: Service Control Manager) (User: ) Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891 Error: (06/30/2013 06:52:54 PM) (Source: Service Control Manager) (User: ) Description: The Function Discovery Resource Publication service terminated with the following error: %%-2147024891 Error: (06/30/2013 06:52:51 PM) (Source: DCOM) (User: NT AUTHORITY) Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC) Error: (06/30/2013 06:51:55 PM) (Source: Service Control Manager) (User: ) Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed. Error: (06/30/2013 06:51:51 PM) (Source: Service Control Manager) (User: ) Description: The Function Discovery Resource Publication service terminated with the following error: %%-2147024891 Error: (06/30/2013 06:51:51 PM) (Source: Service Control Manager) (User: ) Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed. Error: (06/30/2013 06:51:49 PM) (Source: Service Control Manager) (User: ) Description: The Computer Browser service terminated with the following error: %%1060 Error: (06/30/2013 06:51:48 PM) (Source: EventLog) (User: ) Description: The previous system shutdown at 6:50:37 PM on ?6/?30/?2013 was unexpected. Error: (06/30/2013 00:09:17 PM) (Source: Service Control Manager) (User: ) Description: The Intel(R) Management and Security Application User Notification Service service depends on the Intel(R) Management and Security Application Local Management Service service which failed to start because of the following error: %%1058 Microsoft Office Sessions: ========================= Error: (06/30/2013 06:53:32 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/30/2013 00:37:39 PM) (Source: Application Error)(User: ) Description: SearchProtocolHost.exe7.0.7601.176104dc0c63anhtjhmv.dll0.0.0.051c86c42c00000fd00002039c4401ce75b0220f8041C:\windows\sysWow64\SearchProtocolHost.exeC:\windows\nhtjhmv.dll6073d212-e1a3-11e2-a264-e89d87620029 Error: (06/30/2013 00:08:32 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/29/2013 11:22:51 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/29/2013 09:53:07 AM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/28/2013 07:36:51 AM) (Source: Application Hang)(User: ) Description: OUTLOOK.EXE14.0.6131.50009e401ce73ec8639515316C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEfdcf587b-dfe6-11e2-86af-e89d87620029 Error: (06/28/2013 06:40:43 AM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/27/2013 06:49:45 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (06/26/2013 11:36:27 PM) (Source: Application Error)(User: ) Description: OUTLOOK.EXE14.0.6131.5000509b1020OUTLOOK.EXE14.0.6131.5000509b1020c00000050000cf7dcb801ce724eb7abb12cC:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEC:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEbf3e54c8-deda-11e2-87c1-e89d87620029 Error: (06/26/2013 05:23:37 AM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 ==================== Memory info =========================== Percentage of memory in use: 64% Total physical RAM: 3999.43 MB Available physical RAM: 1434.25 MB Total Pagefile: 7997.04 MB Available Pagefile: 5323.28 MB Total Virtual: 8192 MB Available Virtual: 8191.81 MB ==================== Drives ================================ Drive c: (TI106163W0C ) (Fixed) (Total:580.92 GB) (Free:386.92 GB) NTFS (Disk=0 Partition=2) ==>[System with boot components (obtained from reading drive)] ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 596 GB) (Disk ID: 75E10752) Partition 1: (Active) - (Size=1 GB) - (Type=27) Partition 2: (Not Active) - (Size=581 GB) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=14 GB) - (Type=17) ==================== End Of Log ============================