Additional scan result of Farbar Recovery Scan Tool (x86) Version: 05-08-2013 Ran by Katelynn at 2013-08-05 16:16:46 Running from C:\Users\Katelynn\Downloads Boot Mode: Normal ========================================================== ==================== Installed Programs ======================= Adobe AIR (Version: 3.5.0.600) Adobe Community Help (Version: 3.2.0) Adobe Community Help (Version: 3.2.0.610) Adobe Dreamweaver CS5 (Version: 11.0) Adobe Flash Player 11 ActiveX (Version: 11.7.700.202) Adobe Flash Player 11 Plugin (Version: 11.8.800.94) Adobe Flash Professional CS5 (Version: 11.0) Adobe InDesign CS5 (Version: 7.0) Adobe Media Player (Version: 1.8) Adobe Photoshop CS5 (Version: 12.0) Adobe Reader X (10.1.6) (Version: 10.1.6) Adobe Shockwave Player 12.0 (Version: 12.0.3.133) Apple Application Support (Version: 2.2.2) Apple Mobile Device Support (Version: 6.0.0.59) Apple Software Update (Version: 2.1.3.127) Audacity 1.3.12 (Unicode) avast! Free Antivirus (Version: 8.0.1489.0) Bonjour (Version: 3.0.0.10) CCleaner (Version: 3.28) Cisco EAP-FAST Module (Version: 2.0.26) Cisco LEAP Module (Version: 1.0.11) Cisco PEAP Module (Version: 1.0.12) Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000) Conexant HDA D330 MDC V.92 Modem ConvertXtoDVD 2.1.18.242 (Version: 2.1.18.241) dBpoweramp CD Writer (Version: Release 4) dBpoweramp Music Converter (Version: Release 14.4) Deal Info (Version: 2004.1.42.0) Dell Getting Started Guide (Version: 1.00.0000) Dell Support Center (Version: 2.0.07282) Dell Touchpad (Version: 7.1.102.7) Dell Wireless WLAN Card (Version: 4.170.25.12) DHTML Editing Component (Version: 6.02.0001) Digital Line Detect (Version: 1.21) Dropbox (HKCU Version: 2.0.23) EarthLink Accelerator (Version: 5.0.1.1054) EarthLink FastLane (Version: 5.5.100) EarthLink MailBox (Version: 2005.3.14.0) EarthLink MDAC (Version: 2004.1.42.0) EarthLink Setup (Version: 2004.1.42.0) EarthLink Software (Version: 2005.2.98.0) EarthLink Update Manager (Version: 2004.1.42.0) EarthLink Webspace (Version: 2004.1.42.0) EarthLink Wireless High Speed (Version: 1.4.1221) Free Easy Burner V 4.1 (Version: 4.1.0.0) FrostWire 5.3.8 (Version: 5.3.8.0) HitmanPro 3.7 (Version: 3.7.6.201) iLivid (Version: 4.0.0.2901) Intel(R) Matrix Storage Manager Internet Service Offers Launcher (Version: 1.00.0000) iTunes (Version: 10.7.0.21) Java 7 Update 25 (Version: 7.0.250) Java Auto Updater (Version: 2.1.9.5) JavaFX 2.1.1 (Version: 2.1.1) Lexmark 2400 Series Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300) Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729) Microsoft Expression Blend 3 (Version: 3.0.1927.0) Microsoft Expression Design 3 (Version: 6.0.1739.0) Microsoft Expression Encoder 3 (Version: 3.0.1332.0) Microsoft Expression Studio 3 (Version: 3.0.1061.0) Microsoft Expression Web 3 (Version: 3.0.1762.0) Microsoft Office XP Professional with FrontPage (Version: 10.0.6626.0) Microsoft Security Client (Version: 4.2.0223.1) Microsoft Security Essentials (Version: 4.2.223.1) Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053) Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001) Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219) Microsoft Works (Version: 9.7.0621) Microsoft XML Parser (Version: 8.20.8730.4) Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053) Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053) Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053) Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053) Microsoft_VC90_ATL_x86 (Version: 1.00.0000) Microsoft_VC90_CRT_x86 (Version: 1.00.0000) Microsoft_VC90_MFC_x86 (Version: 1.00.0000) Modem Diagnostic Tool (Version: 1.0.20.0) Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0) Mozilla Maintenance Service (Version: 22.0) MSSoap (Version: 2003.2.1.0) MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0) Music, Photos & Videos Launcher (Version: 1.00.0000) neroxml (Version: 1.0.0) NetZeroInstallers (Version: 1.0.0) OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0) PDF Settings CS5 (Version: 10.0) PowerISO (Version: 5.5) Product Documentation Launcher (Version: 1.00.0000) QuickSet (Version: 8.2.17) QuickTime (Version: 7.71.80.42) Redistributed Files (Version: 2.0.46.0) Rosetta Stone Version 3 (Version: 3.3.5.2) SpywareBlocker (Version: 2004.0.128.1) swMSM (Version: 12.0.0.1) TotalAccess Core Applications (Version: 2005.2.98.0) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1) User's Guides Verizon Wireless Software Upgrade Assistant - SAMSUNG (TL-PC_AR) (Version: 1.10.1002) WinRAR 4.20 (32-bit) (Version: 4.20.0) WPF Toolkit June 2009 (Version 3.5.40619.1) (Version: 3.5.40619.1) Yahoo! Messenger ==================== Restore Points ========================= 28-07-2013 00:47:20 Windows Update 28-07-2013 22:57:04 Removed Sophos Virus Removal Tool. 28-07-2013 23:06:31 Windows Update 28-07-2013 23:57:56 avast! Free Antivirus Setup 29-07-2013 01:47:14 Windows Update 29-07-2013 20:33:11 Windows Update 30-07-2013 21:11:12 Windows Update 01-08-2013 00:46:16 Scheduled Checkpoint 01-08-2013 21:30:17 Windows Update 02-08-2013 20:23:26 Scheduled Checkpoint 02-08-2013 22:33:17 Windows Update 04-08-2013 19:13:07 Windows Update ==================== Scheduled Tasks (whitelisted) ============= Task: {1CC81347-6204-4B83-900C-01E02F50F067} - System32\Tasks\Microsoft\Windows\MobilePC\TMM Task: {320124A7-D70F-41DE-A9D1-D5E8E19D5D91} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI Task: {35AF0E9C-A60A-4784-ACC8-F17806BE5675} - System32\Tasks\Microsoft\Windows\RestartManager\{816E6C88-3E88-4f51-8F57-A9B30F1B2627} => C:\Windows\system32\rmclient.exe [2006-11-02] (Microsoft Corporation) Task: {38659E99-3B0F-4D7E-8297-5067C7D4AE9A} - \{B380BC1B-8577-44E5-A9D2-AECC262F9243} No Task File Task: {3BCDF251-CA5C-4045-A1FC-8FCEF9FBDC93} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages Task: {43A28250-795F-459A-86FB-DE8EF2B548AC} - \Adobe Flash Player Updater No Task File Task: {44980BEE-7809-44A9-AC24-D6E578A3B7DF} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-20] (Microsoft Corporation) Task: {50936D0D-F854-499D-AF92-9CC4B54F5F29} - System32\Tasks\Microsoft\Windows\RestartManager\{50E25057-FD91-49c6-BF9C-27D4625AF104} => C:\Windows\system32\rmclient.exe [2006-11-02] (Microsoft Corporation) Task: {6411FD73-9AE6-4D87-B29B-A6ADDFC507E3} - \{09EA3B5A-EC39-4341-BB05-D63DA93DB681} No Task File Task: {6B4F41A7-6235-41F3-AE7D-B848492DB836} - \SMUBO No Task File Task: {781CE15A-78B4-46C9-A7EF-8AD4621A2F07} - \Hitman Pro 3.5 Boot Task No Task File Task: {7A94574D-36CF-40EC-B211-2FC393EF5CFD} - \RunAsStdUser Task No Task File Task: {7ABA6B70-B400-4334-95A9-AE02C251BCE1} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [2013-05-09] (AVAST Software) Task: {9437D6FE-8C2B-4BE4-9B87-E67F97C34DE4} - System32\Tasks\Microsoft\Windows\Defrag\ManualDefrag => C:\Windows\system32\defrag.exe [2008-01-20] (Microsoft Corp.) Task: {A61555D3-7840-45C1-A5A9-0D49851DE37A} - System32\Tasks\Microsoft\Windows\Customer Experience Improvement Program\OptinNotification => C:\Windows\System32\wsqmcons.exe [2008-01-20] (Microsoft Corporation) Task: {AADA7FBC-C6B0-4869-B8D3-AAC8F90E5780} - \{E958D39D-56B4-4572-8BB5-6A842FB82DB5} No Task File Task: {AB06F0EB-3F42-4D22-AABA-773E883FD0F2} - \AdobeAAMUpdater-1.0-MCS-Katelynn No Task File Task: {C1748F68-9C44-4897-AEAA-4B1FB385E1CE} - System32\Tasks\Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan => c:\Program Files\Microsoft Security Client\MpCmdRun.exe [2013-01-27] (Microsoft Corporation) Task: {C24BF932-21DD-4A37-B9DC-06EE3DAFB237} - \ae297d54 No Task File Task: {C8C4BDF9-EC56-428D-873D-44464DDDC9CF} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.) Task: {C918BB23-D587-4E9A-984E-26CF8B1EDF26} - \User_Feed_Synchronization-{606079C9-7AC3-44F8-A065-BC53D20C386C} No Task File Task: {CCFA4750-EA6F-475B-B685-A7F080B8873F} - System32\Tasks\Microsoft\Windows\RestartManager\{7FFF0A81-44FD-40b4-A845-362A744901CE} => C:\Windows\system32\rmclient.exe [2006-11-02] (Microsoft Corporation) Task: {E5150B95-F9B4-4D5D-95A2-7EC1ACBA95F8} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-20] () Task: {E5701F3E-2C92-489C-A84D-A0B0AB090782} - \CCleanerSkipUAC No Task File Task: {E6578A10-92B7-4575-9707-15996A2A01A1} - \8817f224 No Task File Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe ==================== Faulty Device Manager Devices ============= Name: isatap.{50D9ADAA-99E0-4A0D-B6A1-28A19EEA7D7B} Description: Microsoft ISATAP Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) Resolution: Update the driver Name: isatap.{338504BF-2DBC-4910-850A-E3878896A4E2} Description: Microsoft ISATAP Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) Resolution: Update the driver ==================== Event log errors: ========================= Application errors: ================== Error: (08/05/2013 03:57:24 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 03:57:23 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service) (User: ) Description: The entry in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) System errors: ============= Microsoft Office Sessions: ========================= Error: (08/05/2013 03:57:24 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\PERMISSIONS.SQLITE-JOURNAL Error: (08/05/2013 03:57:23 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\FORMHISTORY.SQLITE-JOURNAL Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\09 Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\09 Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\08 Error: (08/05/2013 02:33:36 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\08 Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\07 Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\07 Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\06 Error: (08/05/2013 02:33:35 PM) (Source: Windows Search Service)(User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\KATELYNN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\VHQDNA17.DEFAULT-1374786632157\CACHE\D\06 CodeIntegrity Errors: =================================== Date: 2013-08-05 16:16:20.196 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:19.728 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:19.260 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:18.823 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:18.371 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:17.965 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:17.513 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:17.107 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:15.719 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system. Date: 2013-08-05 16:16:15.313 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system. ==================== Memory info =========================== Percentage of memory in use: 56% Total physical RAM: 2037.31 MB Available physical RAM: 887.95 MB Total Pagefile: 4315.91 MB Available Pagefile: 2888.95 MB Total Virtual: 2047.88 MB Available Virtual: 1908.21 MB ==================== Drives ================================ Drive c: (OS) (Fixed) (Total:136.49 GB) (Free:7.71 GB) NTFS ==>[Drive with boot components (obtained from BCD)] Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:5.42 GB) NTFS ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 149 GB) (Disk ID: 80000000) Partition 1: (Not Active) - (Size=63 MB) - (Type=DE) Partition 2: (Not Active) - (Size=10 GB) - (Type=07 NTFS) Partition 3: (Active) - (Size=136 GB) - (Type=07 NTFS) Partition 4: (Not Active) - (Size=3 GB) - (Type=OF Extended) ==================== End Of Log ============================