MiniToolBox by Farbar Version: 13-07-2013 Ran by user (administrator) on 29-08-2013 at 11:04:26 Running from "G:\" Microsoft Windows XP Home Edition Service Pack 3 (X86) Boot Mode: Normal *************************************************************************** ========================= Flush DNS: =================================== Windows IP Configuration Successfully flushed the DNS Resolver Cache. ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is set. "Reset IE Proxy Settings": IE Proxy Settings were reset. ========================= FF Proxy Settings: ============================== "Reset FF Proxy Settings": Firefox Proxy settings were reset. ========================= Hosts content: ================================= 127.0.0.1 localhost ========================= IP Configuration: ================================ Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC = Local Area Connection (Connected) # ---------------------------------- # Interface IP Configuration # ---------------------------------- pushd interface ip # Interface IP Configuration for "Local Area Connection" set address name="Local Area Connection" source=dhcp set dns name="Local Area Connection" source=dhcp register=PRIMARY set wins name="Local Area Connection" source=dhcp popd # End of interface IP configuration Windows IP Configuration Host Name . . . . . . . . . . . . : ROGER Primary Dns Suffix . . . . . . . : MSHome Node Type . . . . . . . . . . . . : Mixed IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : MSHome Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC Physical Address. . . . . . . . . : 00-1D-7D-4C-09-2E Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 10.0.0.3 Subnet Mask . . . . . . . . . . . : 255.255.255.0 IP Address. . . . . . . . . . . . : fe80::21d:7dff:fe4c:92e%4 Default Gateway . . . . . . . . . : 10.0.0.2 DHCP Server . . . . . . . . . . . : 10.0.0.2 DNS Servers . . . . . . . . . . . : 10.0.0.2 fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 Lease Obtained. . . . . . . . . . : Thursday, August 29, 2013 10:30:47 AM Lease Expires . . . . . . . . . . : Friday, August 30, 2013 10:30:47 AM Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5 Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 0A-00-00-03 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:10.0.0.3%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled Server: UnKnown Address: 10.0.0.2 Name: google.com Addresses: 74.125.233.32, 74.125.233.34, 74.125.233.41, 74.125.233.46 74.125.233.33, 74.125.233.36, 74.125.233.35, 74.125.233.40, 74.125.233.38 74.125.233.37, 74.125.233.39 Pinging google.com [74.125.233.39] with 32 bytes of data: Reply from 74.125.233.39: bytes=32 time=99ms TTL=54 Reply from 74.125.233.39: bytes=32 time=102ms TTL=54 Ping statistics for 74.125.233.39: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 99ms, Maximum = 102ms, Average = 100ms Server: UnKnown Address: 10.0.0.2 Name: yahoo.com Addresses: 98.138.253.109, 98.139.183.24, 206.190.36.45 Pinging yahoo.com [98.139.183.24] with 32 bytes of data: Reply from 98.139.183.24: bytes=32 time=288ms TTL=47 Reply from 98.139.183.24: bytes=32 time=293ms TTL=47 Ping statistics for 98.139.183.24: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 288ms, Maximum = 293ms, Average = 290ms Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms =========================================================================== Interface List 0x1 ........................... MS TCP Loopback interface 0x2 ...00 1d 7d 4c 09 2e ...... Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport =========================================================================== =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 10.0.0.2 10.0.0.3 20 10.0.0.0 255.255.255.0 10.0.0.3 10.0.0.3 20 10.0.0.3 255.255.255.255 127.0.0.1 127.0.0.1 20 10.255.255.255 255.255.255.255 10.0.0.3 10.0.0.3 20 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 224.0.0.0 240.0.0.0 10.0.0.3 10.0.0.3 20 255.255.255.255 255.255.255.255 10.0.0.3 10.0.0.3 1 Default Gateway: 10.0.0.2 =========================================================================== Persistent Routes: None ========================= Winsock entries ===================================== Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation) Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation) Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation) Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 20 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 21 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 22 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 23 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 24 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 25 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) Catalog9 26 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation) ========================= Event log errors: =============================== Application errors: ================== Error: (08/25/2013 05:20:09 PM) (Source: Application Hang) (User: ) Description: Hanging application Phoebe5.exe, version 1.10.8.113, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 05:18:36 PM) (Source: Application Hang) (User: ) Description: Hanging application Phoebe5.exe, version 1.10.8.113, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 05:16:15 PM) (Source: Application Hang) (User: ) Description: Hanging application ZoomBrowser.exe, version 3.3.2.39, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 05:16:04 PM) (Source: Application Hang) (User: ) Description: Hanging application ZoomBrowser.exe, version 3.3.2.39, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 05:15:55 PM) (Source: Application Hang) (User: ) Description: Hanging application ZoomBrowser.exe, version 3.3.2.39, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 05:15:16 PM) (Source: Application Hang) (User: ) Description: Hanging application Phoebe5.exe, version 1.10.8.113, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 05:13:13 PM) (Source: Application Hang) (User: ) Description: Hanging application Phoebe5.exe, version 1.10.8.113, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 05:09:29 PM) (Source: Application Hang) (User: ) Description: Hanging application ZoomBrowser.exe, version 3.3.2.39, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Error: (08/25/2013 10:27:39 AM) (Source: Application Error) (User: ) Description: Faulting application pd.exe, version 1.0.128.0, faulting module pd.exe, version 1.0.128.0, fault address 0x0019e986. Processing media-specific event for [pd.exe!ws!] Error: (08/18/2013 02:44:11 PM) (Source: Application Hang) (User: ) Description: Hanging application firefox.exe, version 22.0.0.4917, hang module hungapp, version 0.0.0.0, hang address 0x00000000. System errors: ============= Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:58 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:39 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Error: (08/29/2013 10:58:39 AM) (Source: 0) (User: ) Description: \Device\CdRom1 Microsoft Office Sessions: ========================= Error: (08/25/2013 05:20:09 PM) (Source: Application Hang)(User: ) Description: Phoebe5.exe1.10.8.113hungapp0.0.0.000000000 Error: (08/25/2013 05:18:36 PM) (Source: Application Hang)(User: ) Description: Phoebe5.exe1.10.8.113hungapp0.0.0.000000000 Error: (08/25/2013 05:16:15 PM) (Source: Application Hang)(User: ) Description: ZoomBrowser.exe3.3.2.39hungapp0.0.0.000000000 Error: (08/25/2013 05:16:04 PM) (Source: Application Hang)(User: ) Description: ZoomBrowser.exe3.3.2.39hungapp0.0.0.000000000 Error: (08/25/2013 05:15:55 PM) (Source: Application Hang)(User: ) Description: ZoomBrowser.exe3.3.2.39hungapp0.0.0.000000000 Error: (08/25/2013 05:15:16 PM) (Source: Application Hang)(User: ) Description: Phoebe5.exe1.10.8.113hungapp0.0.0.000000000 Error: (08/25/2013 05:13:13 PM) (Source: Application Hang)(User: ) Description: Phoebe5.exe1.10.8.113hungapp0.0.0.000000000 Error: (08/25/2013 05:09:29 PM) (Source: Application Hang)(User: ) Description: ZoomBrowser.exe3.3.2.39hungapp0.0.0.000000000 Error: (08/25/2013 10:27:39 AM) (Source: Application Error)(User: ) Description: pd.exe1.0.128.0pd.exe1.0.128.00019e986 Error: (08/18/2013 02:44:11 PM) (Source: Application Hang)(User: ) Description: firefox.exe22.0.0.4917hungapp0.0.0.000000000 =========================== Installed Programs ============================ @BIOS (Version: 1.21) 7-Zip 9.20 a2zLyrics Adobe AIR (Version: 3.3.0.3670) Adobe Flash Player 11 ActiveX (Version: 11.8.800.94) Adobe Flash Player 11 Plugin (Version: 11.8.800.94) Adobe PhotoDeluxe 2.0 Adobe Reader XI (11.0.03) (Version: 11.0.03) AppsHat Mobile Apps (Version: 1.0.0.0) ArcSoft Software Suite Bing Bar (Version: 7.0.826.0) Brava! Reader 7.0 (Version: 7.0.1) BrowserDefender Bundled software uninstaller CameraHelperMsi (Version: 13.51.815.0) Canon PhotoRecord Canon Utilities RemoteCapture 2.4 Canon Utilities ZoomBrowser EX CCleaner (remove only) Classic PhoneTools (Version: 4.01) Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000) Contenta Converter PREMIUM CPUID HWMonitor 1.23 Disk Speedup DivX User Guide (Version: 5.2) Dragon NaturallySpeaking 9 (Version: 9.10.0) Driver Genius Professional Edition DVD7 (Version: 7.0-B27.130) erLT (Version: 1.20.138.34) Family Tree Maker 2012 (Version: 21.0.452) File Recover 7.5 (Version: 7.5) FilesFrog Update Checker Google Earth (Version: 7.1.1.1888) Google SketchUp 8 (Version: 3.0.11752) Google Update Helper (Version: 1.3.21.153) GPS Caddie Sync Software (Version: 1.00.0000) Hallmark Card Studio Hallmark Card Studio 2012 Deluxe (Version: 13.0.3.1) Hallmark Card Studio 2013 Deluxe (Version: 14.0.1.1) Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000) High Definition Audio Driver Package - KB888111 (Version: 20040219.000000) Hoyle Card Games 2012 (Version: 1.1.1) HP Deskjet 4620 series Basic Device Software (Version: 26.0.784.0) HP Deskjet 4620 series Help (Version: 6.0.0) HP Deskjet 4620 series Product Improvement Study (Version: 26.0.784.0) HP Photo Creations (Version: 1.0.0.9572) HP Product Detection (Version: 11.15.0004) HP Update (Version: 5.003.000.004) HPDiagnosticAlert (Version: 1.00.0000) I.R.I.S. OCR (Version: 12.3.4.0) IIS 7.5 Express (Version: 7.5.1070) InfraRecorder Intel(R) Graphics Media Accelerator Driver Java Auto Updater (Version: 2.0.2.4) Java(TM) 6 Update 21 (Version: 6.0.210) Java(TM) 6 Update 7 (Version: 1.6.0.70) Jigsaws Galore Version 7 Lernout & Hauspie TruVoice for Microsoft Agent Logitech Webcam Software (Version: 2.51) Lotus SmartSuite 97 LUMIX Simple Viewer (Version: 0.99.0000) LWS Facebook (Version: 13.50.854.0) LWS Gallery (Version: 13.51.827.0) LWS Help_main (Version: 13.51.828.0) LWS Launcher (Version: 13.51.828.0) LWS Motion Detection (Version: 13.51.815.0) LWS Pictures And Video (Version: 13.51.815.0) LWS Twitter (Version: 13.30.1346.0) LWS Webcam Software (Version: 13.51.815.0) LWS WLM Plugin (Version: 1.30.1201.0) LWS YouTube Plugin (Version: 13.31.1038.0) Macromedia Shockwave Player Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729) Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729) Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729) Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320) Microsoft .NET Framework 4 Extended (Version: 4.0.30320) Microsoft Application Error Reporting (Version: 12.0.6012.5000) Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1) Microsoft IntelliPoint 5.2 (Version: 5.20.413.0) Microsoft IntelliType Pro 8.0 (Version: 8.0.225.0) Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 Microsoft Office File Validation Add-In (Version: 14.0.5130.5003) Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0) Microsoft ReportViewer 2010 Redistributable (Version: 10.0.30319) Microsoft Silverlight (Version: 5.1.20513.0) Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0) Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053) Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193) Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219) Microsoft XML Parser (Version: 8.20.8730.4) Mozilla Firefox 22.0 (x86 en-GB) (Version: 22.0) Mozilla Maintenance Service (Version: 22.0) MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0) MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0) MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0) Nero 7 Essentials (Version: 7.02.8507) neroxml (Version: 1.0.0) Norton 360 (Version: 20.4.0.40) Norton Management (Version: 3.2.2.12) OGA Notifier 1.7.0105.35.0 (Version: 1.7.0105.35.0) OpenAL PartitionMagic (Version: 8.01.000) PHOTOfunSTUDIO -viewer- (Version: 1.00.000) PL-2303 USB-to-Serial PowerQuest PartitionMagic 8.0 (Version: 8.01.000) Presto! ImageFolio LE Presto! PageManager Presto! PageType Presto! PhotoAlbum QuickTime (Version: 7.1) RealDownloader (Version: 1.3.0) RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0) RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0) RealPlayer (Version: 16.0.0) REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.13.0000) Realtek High Definition Audio Driver (Version: 5.10.0.5485) RealUpgrade 1.1 (Version: 1.1.0) RegClean Pro (Version: 6.21) ScanSoft PDF Converter 3.0 (Version: 3.01.0000) SeaTools for Windows (Version: 1.2.0.7) ShareIns (Version: 1.00.0000) Silicon Laboratories CP210x USB to UART Bridge (Driver Removal) Skype Click to Call (Version: 6.9.12585) Skype™ 6.6 (Version: 6.6.106) SoftK56 Data Fax CARP Sonocaddie V100 (Version: 1.0.0) SpeedFan (remove only) Striata Reader SysExporter (Version: 1.51) Systweak PhotoStudio 2.1 (Version: 2.1.2954.85) TextBridge Pro 9.0 Tweak UI Uniblue System Tweaker Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1) Update for Windows Internet Explorer 8 (KB976662) (Version: 1) Update for Windows Internet Explorer 8 (KB976749) (Version: 1) Update for Windows Internet Explorer 8 (KB980182) (Version: 1) Update for Windows XP (KB2141007) (Version: 1) Update for Windows XP (KB2345886) (Version: 1) Update for Windows XP (KB2467659) (Version: 1) Update for Windows XP (KB2541763) (Version: 1) Update for Windows XP (KB2607712) (Version: 1) Update for Windows XP (KB2616676) (Version: 1) Update for Windows XP (KB2641690) (Version: 1) Update for Windows XP (KB2661254-v2) (Version: 2) Update for Windows XP (KB2718704) (Version: 1) Update for Windows XP (KB2736233) (Version: 1) Update for Windows XP (KB2749655) (Version: 1) Update for Windows XP (KB2863058) (Version: 1) Update for Windows XP (KB951072-v2) (Version: 2) Update for Windows XP (KB951978) (Version: 1) Update for Windows XP (KB955759) (Version: 1) Update for Windows XP (KB955839) (Version: 1) Update for Windows XP (KB967715) (Version: 1) Update for Windows XP (KB968389) (Version: 1) Update for Windows XP (KB971029) (Version: 1) Update for Windows XP (KB971737) (Version: 1) Update for Windows XP (KB973687) (Version: 1) Update for Windows XP (KB973815) (Version: 1) WebFldrs XP (Version: 9.50.7523) Windows 7 Upgrade Advisor (Version: 2.0.5000.0) Windows Driver Package - Hewlett-Packard hp scanjet 3600 series (01/17/2007 8.1.0.77) (Version: 01/17/2007 8.1.0.77) Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 8 (Version: 20090308.140743) Windows Media Encoder 9 Series Windows Media Encoder 9 Series (Version: 9.00.2980) Windows Media Format 11 runtime Windows Media Player 11 Windows XP Service Pack 3 (Version: 20080414.031525) WinFast Multimedia PCI Driver WinFast PVR (Version: 1.0) WinRAR archiver WinZip 14.5 (Version: 14.5.9095) Yahoo! Companion ========================= Devices: ================================ Name: Description: Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318} Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. **** End of log ****