Additional scan result of Farbar Recovery Scan Tool (x64) Version: 26-07-2014 Ran by cindy at 2014-07-28 13:01:18 Running from C:\Users\cindy\Desktop Boot Mode: Normal ========================================================== ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: Norton AntiVirus (Enabled - Up to date) {63DF5164-9100-186D-2187-8DC619EFD8BF} AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AS: Norton AntiVirus (Enabled - Up to date) {D8BEB080-B73A-17E3-1B37-B6B462689202} ==================== Installed Programs ====================== (Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.) Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated) Adobe AIR (x32 Version: 3.1.0.4880 - Adobe Systems Incorporated) Hidden Adobe Flash Player 13 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 13.0.0.214 - Adobe Systems Incorporated) Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated) Adobe Reader X (10.1.10) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.10 - Adobe Systems Incorporated) Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.) Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.) ATI Catalyst Control Center (HKLM-x32\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.009.0714.2131 - ) Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden Blio (HKLM-x32\...\{400182B4-CA55-46A9-9D88-F8413DCFB36D}) (Version: 2.3.7140 - K-NFB Reading Technology, Inc.) Boggle (x32 Version: 2.2.0.95 - WildTangent) Hidden Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden Canon MP Navigator EX 2.0 (HKLM-x32\...\MP Navigator EX 2.0) (Version: - ) Canon MP240 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP240_series) (Version: - ) Canon MP240 series User Registration (HKLM-x32\...\Canon MP240 series User Registration) (Version: - ) Canon Utilities Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version: - ) Canon Utilities My Printer (HKLM-x32\...\CanonMyPrinter) (Version: - ) Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version: - ) Catalina Savings Printer (HKLM-x32\...\{37331C16-3E97-4A20-80D8-BFB43AB0E2FB}) (Version: 1.0.0 - Catalina Marketing Corp) <==== ATTENTION Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden Catalyst Control Center Core Implementation (x32 Version: 2009.0714.2132.36830 - ATI) Hidden Catalyst Control Center Graphics Full Existing (x32 Version: 2009.0714.2132.36830 - ATI) Hidden Catalyst Control Center Graphics Full New (x32 Version: 2009.0714.2132.36830 - ATI) Hidden Catalyst Control Center Graphics Light (x32 Version: 2009.0714.2132.36830 - ATI) Hidden Catalyst Control Center Graphics Previews Common (x32 Version: 2009.0714.2132.36830 - ATI) Hidden Catalyst Control Center Graphics Previews Vista (x32 Version: 2009.0714.2132.36830 - ATI) Hidden Catalyst Control Center InstallProxy (x32 Version: 2009.0714.2132.36830 - ATI Technologies, Inc.) Hidden Catalyst Control Center Localization All (x32 Version: 2009.0714.2132.36830 - ATI) Hidden CCC Help Chinese Standard (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Chinese Traditional (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Czech (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Danish (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Dutch (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help English (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Finnish (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help French (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help German (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Greek (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Hungarian (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Italian (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Japanese (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Korean (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Norwegian (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Polish (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Portuguese (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Russian (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Spanish (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Swedish (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Thai (x32 Version: 2009.0714.2131.36830 - ATI) Hidden CCC Help Turkish (x32 Version: 2009.0714.2131.36830 - ATI) Hidden ccc-core-static (x32 Version: 2009.0714.2132.36830 - ATI) Hidden ccc-utility64 (Version: 2009.0714.2132.36830 - ATI) Hidden Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.) Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.4) (Version: 5.0.0.4 - Coupons.com Incorporated) D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{81FB7C60-565A-4869-9D90-3BE1D270E8B7}) (Version: - Microsoft) Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{81FB7C60-565A-4869-9D90-3BE1D270E8B7}) (Version: - Microsoft) Dell Digital Delivery (HKLM-x32\...\{AFC08A81-D3C5-46F4-8F08-876E4BA606EA}) (Version: 1.7.4502.0 - Dell Products, LP) Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc) Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.) Dell MusicStage (HKLM-x32\...\{91AF2672-F5BC-42CF-8037-A9D2F92BBCC0}) (Version: 1.5.201.0 - Fingertapps) Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.65 - ArcSoft) Dell Stage (HKLM-x32\...\{E2EBA7C0-8072-447F-856D-FFEE8D15B23B}) (Version: 1.5.201.0 - Fingertapps) Dell VideoStage (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.) Dell VideoStage (x32 Version: 1.2.0.1712 - CyberLink Corp.) Hidden Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden DriverScan 2012 (HKLM-x32\...\{53c1ae69-3810-49a0-80a7-43735a4a8093}) (Version: 12.0 - DriverGuide.com) eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.) Escape Whisper Valley (TM) (x32 Version: 2.2.0.95 - WildTangent) Hidden FacetWin (HKLM-x32\...\FacetWinV1) (Version: - ) Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden FedEx Desktop Customer Tools (HKCU\...\2ec8858bbf53e241) (Version: 2609.0.0.1 - FedEx) Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.) Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217051FF}) (Version: 7.0.510 - Oracle) Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden Jewel Quest (x32 Version: 2.2.0.95 - WildTangent) Hidden Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Luxor (x32 Version: 2.2.0.95 - WildTangent) Hidden Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation) Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation) Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Home and Business 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation) Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Publisher 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden Microsoft Publisher 2010 (HKLM-x32\...\Office14.PUBLISHER) (Version: 14.0.7015.1000 - Microsoft Corporation) Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20913.0 - Microsoft Corporation) Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation) Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla) Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla) MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation) My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.) Namco All-Stars PAC-MAN (x32 Version: 2.2.0.95 - WildTangent) Hidden Norton AntiVirus (HKLM-x32\...\NAV) (Version: 21.3.0.12 - Symantec Corporation) Norton Identity Safe (HKLM-x32\...\NST) (Version: 2014.7.0.47 - Symantec Corporation) Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation) Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden Print@Home (HKLM-x32\...\{123D4082-3194-4191-9139-067E9157C2B2}) (Version: 2.0.0 - Valassis Interactive Inc.) QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.) RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5977 - Realtek Semiconductor Corp.) Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden Roxio BackOnTrack (x32 Version: 1.3.3 - Roxio) Hidden Roxio Burn (x32 Version: 1.8 - Roxio) Hidden Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio) Roxio Creator Starter (x32 Version: 1.0.439 - Roxio) Hidden Roxio Creator Starter (x32 Version: 5.0.0 - Roxio) Hidden Roxio Express Labeler 3 (x32 Version: 3.2.2 - Roxio) Hidden Roxio File Backup (Version: 1.3.2 - Roxio) Hidden Samantha Swift (x32 Version: 2.2.0.95 - WildTangent) Hidden Scan2PDF 1.6 (HKLM-x32\...\Scan2PDF_is1) (Version: - Koma-Code) Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft) Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft) Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version: - Microsoft) Hidden Skins (x32 Version: 2009.0714.2132.36830 - ATI) Hidden Skype™ 5.10 (HKLM-x32\...\{EE7257A2-39A2-4D2F-9DAC-F9F25B8AE1D8}) (Version: 5.10.116 - Skype Technologies S.A.) Smile Desktop version 1.2.0.370 (HKLM-x32\...\{70E4E07C-4C81-4B19-9D49-37AEB65E3A6B}_is1) (Version: 1.2.0.370 - Webshots) Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden TrustedID (HKLM-x32\...\{C16A92EF-017B-4839-9C75-FBADB5A1FA27}) (Version: 5.0 - TrustedID) Unity Web Player (HKCU\...\UnityWebPlayer) (Version: - Unity Technologies ApS) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation) Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2836939v3) (Version: 3 - Microsoft Corporation) Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2468871) (Version: 1 - Microsoft Corporation) Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2533523) (Version: 1 - Microsoft Corporation) Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2600217) (Version: 1 - Microsoft Corporation) Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2836939v3) (Version: 3 - Microsoft Corporation) Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version: - Microsoft) Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PUBLISHER_{001E8BF3-EDC3-4D5E-9C11-1D0E599B6497}) (Version: - Microsoft) Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{001E8BF3-EDC3-4D5E-9C11-1D0E599B6497}) (Version: - Microsoft) Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{001E8BF3-EDC3-4D5E-9C11-1D0E599B6497}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PUBLISHER_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PUBLISHER_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{D7D96A96-F61F-48AD-B2DC-4F4B6938D2AB}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D7D96A96-F61F-48AD-B2DC-4F4B6938D2AB}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PUBLISHER_{B5C70C99-B109-42FD-B219-FF12CA543F19}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{B5C70C99-B109-42FD-B219-FF12CA543F19}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PUBLISHER_{82F87E28-B18E-46D6-A399-E2F19CF5949B}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{82F87E28-B18E-46D6-A399-E2F19CF5949B}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PUBLISHER_{5E8EB600-8B94-429E-873E-98369C6DC1BC}) (Version: - Microsoft) Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{5E8EB600-8B94-429E-873E-98369C6DC1BC}) (Version: - Microsoft) Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PUBLISHER_{3EFF1957-7DEA-4C7A-8E9C-2D6D58E4B2ED}) (Version: - Microsoft) Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{3EFF1957-7DEA-4C7A-8E9C-2D6D58E4B2ED}) (Version: - Microsoft) Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3EFF1957-7DEA-4C7A-8E9C-2D6D58E4B2ED}) (Version: - Microsoft) Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{DA2F7ECE-6629-4A80-9CDE-EC95261B75E2}) (Version: - Microsoft) Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{190EC86F-5867-4D7A-B9F3-D14D82C26F3D}) (Version: - Microsoft) Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8C55AA83-54C2-4236-A622-78440A411DC5}) (Version: - Microsoft) Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition (HKLM-x32\...\{90140000-0019-0000-0000-0000000FF1CE}_Office14.PUBLISHER_{E78E2B68-8FD1-42EE-BB74-99A4D9E6222D}) (Version: - Microsoft) Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E78E2B68-8FD1-42EE-BB74-99A4D9E6222D}) (Version: - Microsoft) Update Installer for WildTangent Games App (x32 Version: - WildTangent) Hidden Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden Webshots Daily Features (HKLM-x32\...\WebshotsDailyFeatures.D47BD63EE77CC0AC7AE23BFA386A3F1EDA7C080D.1) (Version: 1.0 - AG Interactive, Inc.) Webshots Daily Features (x32 Version: 1.0 - AG Interactive, Inc.) Hidden Webshots Desktop (HKLM-x32\...\{2857dbef-0b50-361c-8690-7d505747009f}) (Version: 3.1.5.7620 - AG Interactive) Webshots Widget (HKLM-x32\...\{ad73de4b-570d-32ec-a394-48d743d98b9d}) (Version: 3.1.5.7620 - AG Interactive) Wedding Dash - Ready, Aim, Love! (x32 Version: 2.2.0.95 - WildTangent) Hidden WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.2.5 - WildTangent) WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent) WildTangent Games App (Dell Games) (x32 Version: 4.0.5.36 - WildTangent) Hidden WildTangent Games App (HP Games) (x32 Version: 4.0.10.20 - WildTangent) Hidden Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation) Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation) Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp) Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden ==================== Custom CLSID (selected items): ========================== (If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.) ==================== Restore Points ========================= 20-06-2014 04:00:03 Scheduled Checkpoint 28-06-2014 04:00:03 Scheduled Checkpoint 06-07-2014 04:00:01 Scheduled Checkpoint 14-07-2014 04:00:01 Scheduled Checkpoint 21-07-2014 04:00:01 Scheduled Checkpoint 28-07-2014 04:00:01 Scheduled Checkpoint 28-07-2014 14:54:18 Removed Print@Home 28-07-2014 15:26:50 Restore Operation ==================== Hosts content: ========================== (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2009-07-13 22:34 - 2012-02-03 10:10 - 00000847 ____N C:\Windows\system32\Drivers\etc\hosts ==================== Scheduled Tasks (whitelisted) ============= (If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.) Task: {0742EC94-4D0C-48D1-A64F-DFCCBEEE43D0} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-07-28] (Adobe Systems Incorporated) Task: {0840070A-F90A-4D95-B542-61060696FF5C} - System32\Tasks\PC Optimizer Pro64 startups => C:\Program Files\PC Optimizer Pro\StartApps.exe <==== ATTENTION Task: {224E5E6A-7D49-4818-A5EF-FE3CCAA49C02} - System32\Tasks\Norton AntiVirus\Norton Error Analyzer => C:\Program Files (x86)\Norton AntiVirus\Engine\21.3.0.12\SymErr.exe [2014-01-30] (Symantec Corporation) Task: {29A8B515-0A3E-4E29-9335-70D0B8FEE17C} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton AntiVirus\Engine\21.3.0.12\WSCStub.exe [2014-05-11] (Symantec Corporation) Task: {3BA5C9E4-A297-459F-9EB1-13B4AB2949F4} - System32\Tasks\Norton Identity Safe\Norton Error Processor => C:\Program Files (x86)\Norton Identity Safe\Engine\2014.7.0.47\SymErr.exe [2014-01-30] (Symantec Corporation) Task: {66060919-AFB1-4622-BAAD-D24C43572CB6} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe Task: {74957D14-B20A-411D-9B62-77DD28DD97E7} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-06-21] (Google Inc.) Task: {7CEEEC2D-4681-43F7-B2E2-88FFE5EEED5C} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\My Dell\sessionchecker.exe [2014-01-31] (PC-Doctor, Inc.) Task: {813222F0-2827-4714-BB04-02E65243E2C2} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.) Task: {8BA1DCCA-6CBD-4269-BC79-F89B3D2B17DF} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-06-21] (Google Inc.) Task: {8C7AF4F3-CB4C-4B4C-9DDD-FBD9F0827FBB} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\My Dell\uaclauncher.exe [2014-01-31] (PC-Doctor, Inc.) Task: {B7C64C6A-94D8-4C80-884F-EEC04FDA8250} - System32\Tasks\Norton AntiVirus\Norton Error Processor => C:\Program Files (x86)\Norton AntiVirus\Engine\21.3.0.12\SymErr.exe [2014-01-30] (Symantec Corporation) Task: {C9C7F09B-E67B-4C34-94F0-5E25868E8D84} - System32\Tasks\DriverScan Updater => C:\Program Files (x86)\DriverGuide\DriverScan\auto_updater.exe Task: {D51361B6-0F4C-4275-9858-725CB4190F07} - System32\Tasks\Norton Identity Safe\Norton Error Analyzer => C:\Program Files (x86)\Norton Identity Safe\Engine\2014.7.0.47\SymErr.exe [2014-01-30] (Symantec Corporation) Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\PC Optimizer Pro64 startups.job => C:\Program Files\PC Optimizer Pro\StartApps.exe ==================== Loaded Modules (whitelisted) ============= 2012-02-03 10:20 - 2001-06-21 15:47 - 00499712 ____N () C:\Program Files (x86)\FacetCorp\FacetWin\fwt.exe 2010-11-17 12:35 - 2010-11-17 12:35 - 00514544 _____ () C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe 2011-04-29 20:18 - 2011-04-29 20:18 - 00885760 _____ () C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe 2008-11-18 14:00 - 2008-11-18 14:00 - 00016384 ____R () c:\Program Files (x86)\ATI Technologies\ATI.ACE\Branding\Branding.dll 2012-01-25 20:15 - 2012-01-25 20:15 - 00270336 _____ () C:\Windows\assembly\GAC_MSIL\CLI.Aspect.CrossDisplay.Graphics.Dashboard\1.0.0.0__90ba9c70f846762e\CLI.Aspect.CrossDisplay.Graphics.Dashboard.dll 2012-02-03 10:20 - 2001-06-21 15:47 - 00065536 ____N () C:\Program Files (x86)\FacetCorp\FacetWin\fwtdll.dll 2010-11-25 00:44 - 2010-11-25 00:44 - 00375280 _____ () c:\program files (x86)\common files\roxio shared\dllshared\SQLite352.dll 2011-04-29 20:13 - 2011-04-29 20:13 - 07938048 _____ () C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\QtGui4.dll 2011-04-29 20:13 - 2011-04-29 20:13 - 02225664 _____ () C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\QtCore4.dll 2014-07-23 10:06 - 2014-06-18 09:54 - 03852912 _____ () C:\Program Files (x86)\Mozilla Firefox\mozjs.dll 2013-09-05 01:14 - 2013-09-05 01:14 - 04300456 _____ () C:\Program Files (x86)\Common Files\Microsoft Shared\office14\Cultures\office.odf 2013-02-14 15:46 - 2013-02-14 15:46 - 01044048 _____ () C:\Program Files (x86)\Microsoft Office\Office14\ADDINS\UmOutlookAddin.dll 2014-05-14 09:27 - 2014-05-14 09:27 - 16361136 _____ () C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll ==================== Alternate Data Streams (whitelisted) ========= (If an entry is included in the fixlist, only the Alternate Data Streams will be removed.) ==================== Safe Mode (whitelisted) =================== (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.) ==================== EXE Association (whitelisted) ============= (If an entry is included in the fixlist, the default will be restored. None default entries will be removed.) ==================== MSCONFIG/TASK MANAGER disabled items ========= (Currently there is no automatic fix for this section.) ==================== Faulty Device Manager Devices ============= Name: BHDrvx64 Description: BHDrvx64 Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1} Manufacturer: Service: BHDrvx64 Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed. Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears.Remove the device, and this error should be resolved. ==================== Event log errors: ========================= Application errors: ================== Error: (07/28/2014 11:33:15 AM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/28/2014 11:20:55 AM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/28/2014 05:44:36 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/27/2014 10:53:45 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/26/2014 03:36:44 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/25/2014 08:12:43 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/25/2014 01:16:08 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/24/2014 06:24:47 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/23/2014 11:36:53 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/22/2014 04:06:01 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 System errors: ============= Error: (07/28/2014 11:34:20 AM) (Source: Service Control Manager) (EventID: 7034) (User: ) Description: The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s). Error: (07/28/2014 11:32:08 AM) (Source: Service Control Manager) (EventID: 7026) (User: ) Description: The following boot-start or system-start driver(s) failed to load: BHDrvx64 SRTSP Error: (07/28/2014 11:31:23 AM) (Source: SRTSP) (EventID: 4) (User: ) Description: Error loading virus definitions. Error: (07/28/2014 11:22:20 AM) (Source: Service Control Manager) (EventID: 7034) (User: ) Description: The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s). Error: (07/28/2014 11:19:56 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The NPEService service failed to start due to the following error: %%1053 Error: (07/28/2014 11:19:56 AM) (Source: Service Control Manager) (EventID: 7009) (User: ) Description: A timeout was reached (30000 milliseconds) while waiting for the NPEService service to connect. Error: (07/28/2014 11:17:01 AM) (Source: Service Control Manager) (EventID: 7030) (User: ) Description: The NPEService service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. Error: (06/23/2014 09:02:11 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The Dell Digital Delivery Service service failed to start due to the following error: %%1053 Error: (06/23/2014 09:02:11 AM) (Source: Service Control Manager) (EventID: 7009) (User: ) Description: A timeout was reached (30000 milliseconds) while waiting for the Dell Digital Delivery Service service to connect. Error: (06/23/2014 08:59:21 AM) (Source: EventLog) (EventID: 6008) (User: ) Description: The previous system shutdown at 6:46:24 AM on ‎6/‎22/‎2014 was unexpected. Microsoft Office Sessions: ========================= Error: (07/28/2014 11:33:15 AM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/28/2014 11:20:55 AM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/28/2014 05:44:36 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/27/2014 10:53:45 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/26/2014 03:36:44 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/25/2014 08:12:43 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/25/2014 01:16:08 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/24/2014 06:24:47 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/23/2014 11:36:53 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (07/22/2014 04:06:01 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 ==================== Memory info =========================== Percentage of memory in use: 48% Total physical RAM: 3838.98 MB Available physical RAM: 1991.79 MB Total Pagefile: 7676.13 MB Available Pagefile: 5778.18 MB Total Virtual: 8192 MB Available Virtual: 8191.82 MB ==================== Drives ================================ Drive c: (OS) (Fixed) (Total:450.91 GB) (Free:392.52 GB) NTFS ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 466 GB) (Disk ID: D0A48C36) Partition 1: (Not Active) - (Size=39 MB) - (Type=DE) Partition 2: (Active) - (Size=15 GB) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=451 GB) - (Type=07 NTFS) ==================== End Of Log ============================