Additional scan result of Farbar Recovery Scan Tool (x64) Version: 14-12-2014
Ran by Jaun at 2014-12-14 11:24:10
Running from C:\Users\Jaun\Desktop
Boot Mode: Normal
==========================================================


==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: AVG Internet Security 2015 (Enabled - Up to date) {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: AVG Internet Security 2015 (Enabled - Up to date) {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: AVG Internet Security 2015 (Enabled) {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

802.11n Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 3.01.18.0 - Ralink)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.6.636 - Adobe Systems, Inc.)
ATI Catalyst Install Manager (HKLM\...\{F580D12E-01E5-31A6-A321-7C8E6D5361A5}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5577 - AVG Technologies)
AVG 2015 (Version: 15.0.4235 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5577 - AVG Technologies) Hidden
AVG PC TuneUp 2015 (en-US) (x32 Version: 15.0.1001.238 - AVG Technologies) Hidden
AVG PC TuneUp 2015 (HKLM-x32\...\AVG PC TuneUp) (Version: 15.0.1001.238 - AVG Technologies)
AVG PC TuneUp 2015 (x32 Version: 15.0.1001.238 - AVG Technologies) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.00 - Piriform)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP LinkUp (HKLM-x32\...\{DB3147AB-4024-4773-8EC0-A1FE5B44933D}) (Version: 2.01.028 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard Company)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Product Detection (HKLM-x32\...\{8A9FC225-75F6-4B5D-911C-0ED230565643}) (Version: 11.15.0009 - HP)
HP Setup (HKLM-x32\...\{D35B72B6-F0E4-462B-BDEB-E08032B3B681}) (Version: 8.7.4747.3786 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13880.3792 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{DE77FE3F-A33D-499A-87AD-5FC406617B40}) (Version: 5.002.003.003 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.9.0.0 - Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6349.0 - IDT)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3925 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.3925 - CyberLink Corp.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5331 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.5331 - CyberLink Corp.) Hidden
Recovery Manager (x32 Version: 5.5.0.4320 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.9.9216 - Skype Technologies S.A.)
Skype™ 6.3 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.3.105 - Skype Technologies S.A.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TuneUp Utilities 2014 (en-US) (x32 Version: 14.0.1000.340 - TuneUp Software) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
WinRAR 5.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)


==================== Restore Points  =========================

13-12-2014 22:33:25 Removed Sophos Virus Removal Tool.
13-12-2014 22:35:12 Windows Update
13-12-2014 22:37:01 Installed AVG 2015
13-12-2014 22:37:30 Installed AVG 2015
13-12-2014 23:53:46 Removed TuneUp Utilities 2014
13-12-2014 23:57:03 Installed AVG PC TuneUp 2015
14-12-2014 00:13:02 Windows Update
14-12-2014 00:27:33 Windows Update
14-12-2014 00:29:59 Windows Update
14-12-2014 00:32:21 Windows Update
14-12-2014 00:59:48 Windows Update
14-12-2014 01:32:07 Instant Restore Point
14-12-2014 01:32:20 Instant Restore Point
14-12-2014 01:41:21 jaun
14-12-2014 12:54:21 Removed Zinio Reader 4

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 21:34 - 2009-06-10 16:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {0C91BACE-71F0-49B9-B002-1E0B30C6A886} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-12-14] (Google Inc.)
Task: {1ABBD8F3-1672-4A6F-B4C1-44EFAA3CDA68} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Warranty Opt-In(No) => c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\Detection_PostWarrantyAlert.exe
Task: {1EE46542-3551-4161-AB79-B494056A1927} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2013-11-22] (Hewlett-Packard)
Task: {3914498D-F9EA-4B5F-880E-4F7A3C3474E5} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2014-11-21] (Piriform Ltd)
Task: {3C48431A-6BBA-4AEB-8FD0-881E5DC3ED58} - System32\Tasks\HPCeeScheduleForJaun => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15] (Hewlett-Packard)
Task: {57FC5673-88C2-4BD6-87AC-E0FE784EAF87} - System32\Tasks\OfficeSoftwareProtectionPlatform\SvcRestartTask => Sc.exe start osppsvc
Task: {92093839-01A6-4955-98E7-01CB942219A8} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company)
Task: {96610E0E-10D0-429B-8D40-97017B7A1402} - System32\Tasks\{99ED054F-F6DD-47E0-9BA2-C363C75E1A1A} => pcalua.exe -a C:\Users\Jaun\Downloads\sp48162.exe
Task: {98302B41-AEAB-4BD3-94A3-113390D65FBC} - System32\Tasks\Registration => C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe [2011-06-15] ()
Task: {990F55BD-582D-406F-A12C-83B87F921831} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Update Check => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2014-05-12] (Hewlett-Packard Company)
Task: {99B3C521-8F71-47B2-8863-DE4C14FFCA8B} - System32\Tasks\Adobe Reader and Acrobat Manager => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2014-12-03] (Adobe Systems Incorporated)
Task: {B55C53D5-D32F-4D67-8C65-CFE01F6A0C23} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-12-14] (Google Inc.)
Task: {B87DDE59-DD7E-4529-9F0D-2219CF5577A1} - System32\Tasks\TuneUpUtilities_Task_BkGndMaintenance2013 => C:\Program Files (x86)\AVG\AVG PC TuneUp\OneClick.exe [2014-11-24] (AVG Technologies)
Task: {C14CAA06-AE46-41D5-85C7-E6A957B791F0} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company)
Task: {C62BF01C-B0FA-4E18-95AE-5498884B4FCE} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-12-13] (Adobe Systems Incorporated)
Task: {EC4AB879-B8AF-490F-832B-13695D64DE25} - System32\Tasks\{A1BF676B-A1F2-4520-966B-B6B555AD5CF8} => pcalua.exe -a E:\setup.exe -d E:\
Task: {EE299A62-B0D1-4F71-9AEA-3AE18BAF23EB} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Warranty Opt-In(Yes) => c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\Detection_PostWarrantyAlert.exe
Task: {FE6BFEFC-E726-4D14-98EE-3F0956496510} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2013-11-22] (Hewlett-Packard)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\HPCeeScheduleForJaun.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe

==================== Loaded Modules (whitelisted) =============

2014-11-24 12:48 - 2014-11-24 12:48 - 00713528 _____ () C:\Program Files (x86)\AVG\AVG PC TuneUp\avgrepliba.dll
2014-11-24 12:49 - 2014-11-24 12:49 - 00856888 _____ () C:\Program Files (x86)\AVG\AVG PC TuneUp\tulnga.dll
2014-04-14 14:41 - 2014-04-14 14:41 - 00039192 _____ () C:\Program Files\CCleaner\branding.dll
2011-07-04 03:20 - 2011-07-04 03:20 - 00243712 _____ () C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLI.Aspect.CrossDisplay.Graphics.Dashboard.dll
2011-03-14 16:20 - 2011-03-14 16:20 - 00098304 _____ () c:\Program Files (x86)\ATI Technologies\ATI.ACE\Branding\Branding.dll
2014-12-14 07:56 - 2014-12-05 20:50 - 01077064 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\libglesv2.dll
2014-12-14 07:56 - 2014-12-05 20:50 - 00211272 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\libegl.dll
2014-12-14 07:56 - 2014-12-05 20:50 - 09009480 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\pdf.dll
2014-12-14 07:56 - 2014-12-05 20:50 - 01677128 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\ffmpegsumo.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

AlternateDataStreams: C:\Users\Jaun\Documents\FW ALGO TE MOLESTA.eml:OECustomProperty
AlternateDataStreams: C:\Users\Jaun\Documents\Fw LOMAR ASSOCIATES INC.eml:OECustomProperty

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)


========================= Accounts: ==========================

Administrator (S-1-5-21-1305129150-3733445347-2525841340-500 - Administrator - Disabled)
Guest (S-1-5-21-1305129150-3733445347-2525841340-501 - Limited - Disabled)
Jaun (S-1-5-21-1305129150-3733445347-2525841340-1000 - Administrator - Enabled) => C:\Users\Jaun

==================== Faulty Device Manager Devices =============

Name: Internet Access Server
Description: Internet Access Server
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


==================== Event log errors: =========================

Application errors:
==================
Error: (12/13/2014 08:20:52 PM) (Source: ESENT) (EventID: 623) (User: )
Description: wuaueng.dll (1208) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

	SessionId: 0x00000000012904A0

	Session-context: 0x00000000

	Session-context ThreadId: 0x0000000000000830

	Cleanup: 1

Error: (12/13/2014 08:18:15 PM) (Source: ESENT) (EventID: 623) (User: )
Description: wuaueng.dll (1208) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

	SessionId: 0x00000000012904A0

	Session-context: 0x00000000

	Session-context ThreadId: 0x0000000000000830

	Cleanup: 1

Error: (12/13/2014 08:17:53 PM) (Source: ESENT) (EventID: 623) (User: )
Description: wuaueng.dll (1208) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 32Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.

Possible long-running transaction:

	SessionId: 0x00000000012904A0

	Session-context: 0x00000000

	Session-context ThreadId: 0x0000000000000830

	Cleanup: 1

Error: (12/13/2014 08:04:19 PM) (Source: MsiInstaller) (EventID: 11316) (User: Jaun-HP)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.

Error: (12/13/2014 07:33:05 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.

Error: (12/13/2014 07:30:25 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.

Error: (12/13/2014 07:28:11 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.

Error: (12/13/2014 07:13:45 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.

Error: (12/13/2014 05:35:32 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.

Error: (12/13/2014 05:32:37 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program SVRTgui.exe version 2.5.4.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: cb0

Start Time: 01d01724a1a58ba3

Termination Time: 0

Application Path: C:\Program Files (x86)\Sophos\Sophos Virus Removal Tool\SVRTgui.exe

Report Id: ee8d14e7-8317-11e4-ab15-3860774bcc40


System errors:
=============
Error: (12/13/2014 08:14:26 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (12/13/2014 08:04:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).

Error: (12/13/2014 07:35:03 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).

Error: (12/13/2014 07:35:00 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (12/13/2014 07:30:41 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).

Error: (12/13/2014 07:28:38 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).

Error: (12/13/2014 07:13:46 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).

Error: (12/13/2014 07:12:56 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (12/13/2014 07:01:44 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (12/13/2014 06:47:48 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The RoxioNow Service service failed to start due to the following error: 
%%2


Microsoft Office Sessions:
=========================
Error: (12/13/2014 08:20:52 PM) (Source: ESENT) (EventID: 623) (User: )
Description: wuaueng.dll1208SUS20ClientDataStore: 0320x00000000012904A00x000000000x00000000000008301

Error: (12/13/2014 08:18:15 PM) (Source: ESENT) (EventID: 623) (User: )
Description: wuaueng.dll1208SUS20ClientDataStore: 0320x00000000012904A00x000000000x00000000000008301

Error: (12/13/2014 08:17:53 PM) (Source: ESENT) (EventID: 623) (User: )
Description: wuaueng.dll1208SUS20ClientDataStore: 0320x00000000012904A00x000000000x00000000000008301

Error: (12/13/2014 08:04:19 PM) (Source: MsiInstaller) (EventID: 11316) (User: Jaun-HP)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.
(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/13/2014 07:33:05 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.
(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/13/2014 07:30:25 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.
(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/13/2014 07:28:11 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.
(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/13/2014 07:13:45 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.
(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/13/2014 05:35:32 PM) (Source: MsiInstaller) (EventID: 11316) (User: NT AUTHORITY)
Description: Product: Skype™ 6.11 -- Error 1316. The specified account already exists.
(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/13/2014 05:32:37 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: SVRTgui.exe2.5.4.0cb001d01724a1a58ba30C:\Program Files (x86)\Sophos\Sophos Virus Removal Tool\SVRTgui.exeee8d14e7-8317-11e4-ab15-3860774bcc40


==================== Memory info =========================== 

Processor: AMD A8-3800 APU with Radeon(tm) HD Graphics
Percentage of memory in use: 39%
Total physical RAM: 5616.6 MB
Available physical RAM: 3380.06 MB
Total Pagefile: 11231.38 MB
Available Pagefile: 8399.54 MB
Total Virtual: 8192 MB
Available Virtual: 8191.84 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:919.87 GB) (Free:862.12 GB) NTFS
Drive d: (HP_RECOVERY) (Fixed) (Total:11.54 GB) (Free:1.41 GB) NTFS ==>[System with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: 4915B5AD)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=919.9 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=11.5 GB) - (Type=07 NTFS)

==================== End Of Log ============================