Additional scan result of Farbar Recovery Scan Tool (x64) Version: 27-02-2014 02
Ran by Sandra at 2015-04-01 16:54:36
Running from C:\Users\Sandra\Desktop
Boot Mode: Normal
==========================================================


==================== Security Center ========================

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

 clear.fi SDK - Video 2 (x32 Version: 2.1.2128 - CyberLink Corp.) Hidden
 clear.fi SDK- Movie 2 (x32 Version: 2.1.2112 - CyberLink Corp.) Hidden
Acer Backup Manager (HKLM-x32\...\InstallShield_{9DDDF20E-9FD1-4434-A43E-E7889DBC9420}) (Version: 4.0.0.0071 - NTI Corporation)
Acer Instant Update Service (HKLM\...\{8215A318-CC27-435E-B3EA-2E3443C8998C}) (Version: 1.00.3013 - Acer Incorporated)
Acer Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.3011 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.3012 - Acer Incorporated)
AcerCloud (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 2.01.3125 - Acer Incorporated)
AcerCloud Docs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.00.3204 - Acer Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (x32 Version: 2.2.0.98 - WildTangent) Hidden
Aloha TriPeaks (x32 Version: 2.2.0.98 - WildTangent) Hidden
Backup Manager v4 (x32 Version: 4.0.0.0071 - NTI Corporation) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
clear.fi Media (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.01.3112 - Acer Incorporated)
clear.fi Photo (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 2.01.3109 - Acer Incorporated)
Cradle Of Egypt Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
CyberLink MediaEspresso 6.5 (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.3318_45364 - CyberLink Corp.)
CyberLink MediaEspresso 6.5 (x32 Version: 6.5.3318_45364 - CyberLink Corp.) Hidden
Definition Update for Microsoft Office 2010 (KB2956207) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{0E5D2277-B9CB-4FD2-92B7-7D145B0CE418}) (Version:  - Microsoft)
Delicious: Emily's True Love Premium Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.16 - Dolby Laboratories Inc)
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dritek Radio Controller (HKLM-x32\...\RadioController) (Version: 2.02.2001.0803 - Dritek System Inc.)
ETDWare PS/2-X64 11.6.16.203_WHQL (HKLM\...\Elantech) (Version: 11.6.16.203 - ELAN Microelectronic Corp.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HID Monitor (HKLM-x32\...\{9FA4467F-F8CE-40F1-9A3E-BBEAE352243B}) (Version: 1.1.4 - Acer Incorporated)
HP Deskjet 1510 series Basic Device Software (HKLM\...\{D17E60E8-478A-4D4A-8147-21D481B5CA55}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Deskjet 1510 series Help (HKLM-x32\...\{2E25FCEB-EFCB-4696-AA01-D3CBAC721831}) (Version: 30.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.3004 - Acer Incorporated)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.4.1001 - Intel Corporation)
Intel(R) SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
Itibiti RTC (x32 Version: 0.0.1 - Itibiti Inc) Hidden
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
KNCTR (HKLM-x32\...\Itibiti_is1) (Version:  - Itibiti Inc.)
Launch Manager (HKLM-x32\...\LManager) (Version: 7.0.10 - Acer Inc.)
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.3006 - Acer Incorporated)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.154 - McAfee, Inc.)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4420.1017 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (x32 Version: 8.0.60940.0 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Mystery P.I. - Curious Case of Counterfeit Cove (x32 Version: 2.2.0.98 - WildTangent) Hidden
MyWinLocker (Version: 4.0.14.35 - Egis Technology Inc.) Hidden
MyWinLocker 4 (x32 Version: 4.0.14.35 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.24 - Egis Technology Inc.)
MyWinLocker Suite (x32 Version: 4.0.14.24 - Egis Technology Inc.) Hidden
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.2.3.51 - Symantec Corporation)
Norton Online Backup ARA (x32 Version: 4.1.0.14 - Symantec Corporation) Hidden
NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9014 - NTI Corporation)
NTI Media Maker 9 (x32 Version: 9.0.2.9014 - NTI Corporation) Hidden
Office Addin (HKLM-x32\...\{6D2BBE1D-E600-4695-BA37-0B0E605542CC}) (Version: 2.01.3202 - Acer)
Peggle Nights (x32 Version: 2.2.0.98 - WildTangent) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Pro PC Cleaner (HKLM-x32\...\{C3060724-6AC7-4BEF-B516-4F6B1D90887D}) (Version: 2.5.5 - Pro PC Cleaner)
Product Improvement Study for HP Deskjet 1510 series (HKLM\...\{35DB2630-846E-47C5-AF84-9D6AC3629F55}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.216 - Qualcomm Atheros Communications)
Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 11.31 - Qualcomm Atheros)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.2.612.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6716 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.2.8400.27028 - Realtek Semiconductor Corp.)
Search App by Ask (HKLM-x32\...\{4F524A2D-5350-4500-76A7-A758B70C1902}) (Version: 12.25.2.60 - APN, LLC)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shopping App by Ask (HKLM-x32\...\{4F524A2D-5354-2D53-5045-A758B70C1200}) (Version: 12.18.0.81 - APN, LLC)
Shredder (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (x32 Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.2 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.2.103 - Skype Technologies S.A.)
Soluto (HKLM\...\{63FD6050-F14E-405B-B522-EF3866068359}) (Version: 1.3.1193.1 - Soluto)
Spotify (HKLM-x32\...\Spotify) (Version: 0.8.4.99.ga249b5f1 - Spotify AB)
Tales of Lagoona (x32 Version: 2.2.0.110 - WildTangent) Hidden
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956128) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{FC666DD5-8A58-401B-9B1E-2CBB451932E8}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956203) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{4C42857F-202A-4CB2-8FF7-74624CE22318}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2878283) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{174382ED-333C-4C27-81BB-27288080CA16}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (x32 Version: 9.0.30729 - Microsoft Corporation) Hidden
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games App (x32 Version: 4.0.9.3 - WildTangent) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

==================== Restore Points  =========================

03-03-2015 16:16:02 Windows Update
11-03-2015 13:52:14 Windows Update
23-03-2015 22:01:21 Scheduled Checkpoint

==================== Hosts content: ==========================

2013-08-22 08:25 - 2013-08-22 08:25 - 00000824 ____A C:\WINDOWS\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

Task: {05293577-D647-4185-B859-C94839A0B2E3} - System32\Tasks\Microsoft\Windows\SettingSync\NetworkStateChangeTask
Task: {0B545118-B563-42FC-8D07-B78F602FCF34} - System32\Tasks\Microsoft\Windows\WS\WSRefreshBannedAppsListTask => Rundll32.exe WSClient.dll,RefreshBannedAppsList
Task: {10AD99B1-9990-4C73-B8E9-E6EA376A9E3D} - System32\Tasks\Microsoft\Windows\Shell\FamilySafetyUpload
Task: {1231B75E-8E4E-4E87-AB74-F5A4AC49A051} - \RocketTab No Task File
Task: {1CACBA45-B456-4244-9341-DAC6E0A72A95} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-05-24] (Google Inc.)
Task: {2085BF56-520D-4951-B7C0-DF34AF90CC6A} - System32\Tasks\Microsoft\Windows\Sysmain\WsSwapAssessmentTask => Rundll32.exe sysmain.dll,PfSvWsSwapAssessmentTask
Task: {20B15ABF-C7E3-4646-8CDB-DD444170ED60} - System32\Tasks\iuEmailOutlookAgent => C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuEmailOutlookAgent.exe [2012-08-22] ()
Task: {2B06277E-DD7C-4FBC-A657-4B48B9538DD8} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2015-02-04] (Adobe Systems Incorporated)
Task: {2C9C0C6C-2A74-46F2-858A-4389D253EAD0} - System32\Tasks\Microsoft\Windows\Sysmain\HybridDriveCachePrepopulate
Task: {352E6CA0-7314-4DF4-89C4-682368D80D57} - System32\Tasks\Microsoft\Windows\Workplace Join\Automatic-Workplace-Join => C:\Windows\System32\AutoWorkplace.exe [2013-08-22] (Microsoft Corporation)
Task: {37708282-8E36-43EB-A771-BE49A6ED466E} - System32\Tasks\Microsoft\Windows\DiskFootprint\Diagnostics
Task: {3B6D8A73-F20B-4C93-B8FB-56A154F172D2} - System32\Tasks\Microsoft\Windows\Time Zone\SynchronizeTimeZone => C:\Windows\system32\tzsync.exe [2013-08-22] (Microsoft Corporation)
Task: {49754026-21E1-41FC-94FD-727AFE414FE7} - System32\Tasks\Microsoft\Windows\Sysmain\HybridDriveCacheRebalance
Task: {49B7781D-2AFB-4B72-994D-C5893A4DFF21} - System32\Tasks\ProPCCleaner_Start => C:\Program Files (x86)\Pro PC Cleaner\ProPCCleaner.exe [2014-08-21] (Pro PC Cleaner)
Task: {6AA91E8C-DDBD-4979-8464-4062F7681A19} - System32\Tasks\Microsoft\Windows\Plug and Play\Plug and Play Cleanup
Task: {6C147CA6-CAE5-4C08-9278-9731703B6994} - System32\Tasks\iuBrowserIEAgent => C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuBrowserIEAgent.exe [2012-08-22] ()
Task: {6DFCB649-0769-4F83-BB10-F60F235F6D3D} - System32\Tasks\Microsoft\Windows\SkyDrive\Idle Sync Maintenance Task
Task: {73B1B253-CE67-4501-AE1A-377DD1D68B65} - System32\Tasks\Microsoft\Windows\Application Experience\StartupAppTask => Rundll32.exe Startupscan.dll,SusRunTask
Task: {77F1D869-6E65-4079-A2A0-E2023408EF97} - System32\Tasks\Microsoft\Windows\ApplicationData\CleanupTemporaryState => Rundll32.exe Windows.Storage.ApplicationData.dll,CleanupTemporaryState
Task: {872D0E53-FD2E-41E3-B431-698AF82882CE} - System32\Tasks\Microsoft\Windows\SkyDrive\Routine Maintenance Task
Task: {8CC813C9-712A-41EF-9512-B233444FC669} - System32\Tasks\Microsoft\Windows\AppxDeploymentClient\Pre-staged app cleanup => Rundll32.exe %windir%\system32\AppxDeploymentClient.dll,AppxPreStageCleanupRunTask
Task: {97089067-B7A4-420D-888C-87E98252E71A} - System32\Tasks\Microsoft\Windows\WOF\WIM-Hash-Validation
Task: {9A823740-E6AF-448A-B61C-3FB16097D69D} - System32\Tasks\Microsoft\Windows\WindowsUpdate\Scheduled Start With Network => Sc.exe start wuauserv
Task: {9FF4C139-5234-410C-B7FA-23EE2FD2AB53} - System32\Tasks\Microsoft\Windows\Work Folders\Work Folders Maintenance Work
Task: {A3EA794B-171C-482A-B7E0-EEC7B8E0FE51} - System32\Tasks\HPCustParticipation HP Deskjet 1510 series => C:\Program Files\HP\HP Deskjet 1510 series\Bin\HPCustPartic.exe [2014-03-06] (Hewlett-Packard Co.)
Task: {A7201574-1C21-4473-8917-7C872C7046D8} - System32\Tasks\DeviceDetector => C:\Program Files (x86)\CyberLink\MediaEspresso\DeviceDetector\DeviceDetector.exe [2012-09-19] (CyberLink)
Task: {B11E923F-C589-4117-95F5-E7F1769CA5AF} - System32\Tasks\ALU => C:\Program Files (x86)\Acer\Live Updater\updater.exe [2012-11-06] ()
Task: {B3D317AC-A2B0-42CA-B48F-B3FA4EC3C507} - System32\Tasks\HIDMonitor => C:\Program Files\Acer Incorporated\HID Monitor\HIDMonitor.exe
Task: {C2DC1480-1D91-4490-97A1-213D44BA146F} - System32\Tasks\ALUAgent => C:\Program Files (x86)\Acer\Live Updater\liveupdater_agent.exe [2012-06-21] ()
Task: {C4ACECB3-B842-4589-9425-48CDB2FB0EA0} - System32\Tasks\ProPCCleaner_Popup => C:\Program Files (x86)\Pro PC Cleaner\Splash.exe [2014-08-21] ()
Task: {C9C7C376-4387-4521-8419-1F195939321C} - System32\Tasks\EgisUpdate => C:\Program Files\EgisTec IPS\EgisUpdate.exe [2012-07-11] (Egis Technology Inc.)
Task: {CFD7C21A-808B-487B-A6EC-8A10E44E8360} - System32\Tasks\Microsoft\Windows\SettingSync\BackupTask
Task: {D6E6E288-AAE5-44E8-88D5-0A5F846E476D} - System32\Tasks\Microsoft\Windows\WOF\WIM-Hash-Management
Task: {D88FEC9E-A82A-46F9-87E2-B6B97B301C1A} - System32\Tasks\Microsoft\Windows\WS\License Validation => Rundll32.exe WSClient.dll,WSpTLR licensing
Task: {DA46820F-FF8A-4B5E-A6B2-B12185DCFFFB} - System32\Tasks\Microsoft\Windows\Work Folders\Work Folders Logon Synchronization
Task: {DBBBA450-4B5A-4B29-85B4-8D032E3DE20F} - \RocketTab Update Task No Task File
Task: {E6D378FA-E068-4BCB-80DE-56D43A249507} - System32\Tasks\Microsoft\Windows\RecoveryEnvironment\VerifyWinRE
Task: {E97D4480-F704-4182-BD49-197159EAF3F5} - System32\Tasks\Microsoft\Windows\DiskCleanup\SilentCleanup => C:\Windows\system32\cleanmgr.exe [2014-10-28] (Microsoft Corporation)
Task: {F23345BF-31B4-4620-8488-5CD38A10ACA0} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2015-03-12] (Microsoft Corporation)
Task: {FCDD6971-639D-4981-94D1-15E446E64BA5} - System32\Tasks\PMMUpdate => C:\Program Files\EgisTec IPS\PMMUpdate.exe [2012-07-11] (Egis Technology Inc.)
Task: {FD5DD533-02CA-4418-8C6F-A1AC062AD2FA} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-05-24] (Google Inc.)
Task: {FF62223B-9CBC-4E61-A8B5-A8BF5847EBAB} - System32\Tasks\Power Management => C:\Program Files\Acer\Acer Power Management\ePowerTray.exe [2012-10-23] (Acer Incorporated)
Task: C:\WINDOWS\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

==================== Loaded Modules (whitelisted) =============

2014-12-17 11:20 - 2014-12-17 11:20 - 00177664 _____ () C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PCGAppContr9a4addef#\ac9ef9a72cbf6dfa4aac5d7e354778f8\PCGAppControlPluginLoader.ni.exe
2013-03-28 11:16 - 2013-03-28 11:16 - 00109024 _____ () c:\program files\soluto\PCGDllExportInspector.dll
2013-09-05 01:17 - 2013-09-05 01:17 - 04300456 _____ () C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
2010-10-20 15:23 - 2010-10-20 15:23 - 08801632 _____ () C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
2014-12-09 10:00 - 2014-12-09 10:01 - 00183296 _____ () C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\ErrorReporting.dll
2012-08-22 18:04 - 2012-08-22 18:04 - 00044176 _____ () C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuBrowserIEAgent.exe
2012-08-22 18:04 - 2012-08-22 18:04 - 00025232 _____ () C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuEmailOutlookAgent.exe
2012-12-05 23:44 - 2012-12-05 23:44 - 00384128 _____ () C:\Program Files (x86)\Bluetooth Suite\ContactsApi.dll
2012-12-05 23:41 - 2012-12-05 23:41 - 00011264 _____ () C:\Program Files (x86)\Bluetooth Suite\Modules\ActivateDesktopDebugger\ActivateDesktopDebugger.dll
2012-12-05 23:44 - 2012-12-05 23:44 - 00012928 _____ () C:\Program Files (x86)\Bluetooth Suite\ActivateDesktop.exe
2012-11-02 19:38 - 2012-11-02 19:38 - 00465384 _____ () C:\Program Files (x86)\NTI\Acer Backup Manager\sqlite3.dll
2012-11-02 19:37 - 2012-11-02 19:37 - 00125504 _____ () C:\Program Files (x86)\NTI\Acer Backup Manager\MailConverter32.dll
2012-11-02 19:38 - 2012-11-02 19:38 - 00155712 _____ () C:\Program Files (x86)\NTI\Acer Backup Manager\VolumeSnapshot.dll
2012-11-02 19:37 - 2012-11-02 19:37 - 00118336 _____ () C:\Program Files (x86)\NTI\Acer Backup Manager\Online.dll
2012-11-02 19:37 - 2012-11-02 19:37 - 01081408 _____ () C:\Program Files (x86)\NTI\Acer Backup Manager\ACE.dll
2012-11-02 19:37 - 2012-11-02 19:37 - 00052288 _____ () C:\Program Files (x86)\NTI\Acer Backup Manager\OsSettingPort.dll
2012-11-02 19:37 - 2012-11-02 19:37 - 00727616 _____ () C:\Program Files (x86)\NTI\Acer Backup Manager\OutlookShadow.dll
2013-01-17 04:31 - 2012-06-25 13:41 - 01198912 _____ () C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\ACE.dll
2015-03-21 17:32 - 2015-03-14 05:12 - 01174856 _____ () C:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\libglesv2.dll
2015-03-21 17:32 - 2015-03-14 05:12 - 00080200 _____ () C:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\libegl.dll

==================== Alternate Data Streams (whitelisted) =========

AlternateDataStreams: C:\Users\Sandra\OneDrive:ms-properties

==================== Safe Mode (whitelisted) ===================


==================== Disabled items from MSCONFIG ==============


==================== Faulty Device Manager Devices =============

Name: Bluetooth LWFLT Device
Description: Bluetooth LWFLT Device
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: BTATH_LWFLT
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Bluetooth Audio Device
Description: Bluetooth Audio Device
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Qualcomm Atheros Communications
Service: BTATH_A2DP
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: Virtual Bluetooth Support (Include Audio)
Description: Virtual Bluetooth Support (Include Audio)
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: AthBTPort
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


==================== Event log errors: =========================

Application errors:
==================
Error: (04/01/2015 04:50:09 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"1".
Dependent Assembly Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (03/30/2015 07:27:49 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (03/29/2015 08:07:27 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (03/28/2015 07:44:33 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (03/26/2015 10:03:00 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 3550

Start Time: 01d067d59d3bb37b

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 2e9deccb-d3c9-11e4-be88-2016d8a692b3

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (03/26/2015 08:01:48 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (03/25/2015 09:58:20 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 87c

Start Time: 01d067004a1953bc

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 5c8b52d2-d2ff-11e4-be88-2016d8a692b3

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (03/25/2015 07:57:53 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (03/24/2015 02:33:46 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2ba4

Start Time: 01d066695f5365b9

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: adf84358-d25c-11e4-be88-2016d8a692b3

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (03/24/2015 00:02:55 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2814

Start Time: 01d06634daecd54c

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 9a09a712-d247-11e4-be88-2016d8a692b3

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1


System errors:
=============
Error: (04/01/2015 04:46:36 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (03/31/2015 00:53:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.

Error: (03/31/2015 00:53:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DsiWMIService service.

Error: (03/31/2015 00:50:55 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user maple\Sandra (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.

Error: (03/31/2015 00:38:14 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user maple\Sandra (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.

Error: (03/31/2015 00:38:14 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user maple\Sandra (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.

Error: (03/31/2015 00:35:55 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user maple\Sandra (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.

Error: (03/31/2015 00:20:55 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user maple\Sandra (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.

Error: (03/31/2015 00:05:55 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user maple\Sandra (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.

Error: (03/31/2015 00:05:30 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: A new BITS job could not be created. The current job count for the user maple\Sandra (60) is equal to or greater than the job limit (60) specified through group policy.  To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.


Microsoft Office Sessions:
=========================
Error: (04/01/2015 04:50:09 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"C:\Program Files (x86)\Itibiti Soft Phone\Itibiti.exe

Error: (03/30/2015 07:27:49 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (03/29/2015 08:07:27 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (03/28/2015 07:44:33 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (03/26/2015 10:03:00 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20689355001d067d59d3bb37b4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe2e9deccb-d3c9-11e4-be88-2016d8a692b3microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (03/26/2015 08:01:48 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (03/25/2015 09:58:20 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2068987c01d067004a1953bc4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe5c8b52d2-d2ff-11e4-be88-2016d8a692b3microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (03/25/2015 07:57:53 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (03/24/2015 02:33:46 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.206892ba401d066695f5365b94294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exeadf84358-d25c-11e4-be88-2016d8a692b3microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (03/24/2015 00:02:55 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20689281401d06634daecd54c4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe9a09a712-d247-11e4-be88-2016d8a692b3microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1


CodeIntegrity Errors:
===================================
  Date: 2015-03-18 11:09:24.943
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-07 17:28:18.930
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-02-13 11:26:18.786
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-31 19:52:02.326
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-01-24 12:22:42.901
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-12-15 10:51:26.378
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-12-09 09:21:40.186
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-11-19 20:22:16.832
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


==================== Memory info =========================== 

Percentage of memory in use: 33%
Total physical RAM: 5939.6 MB
Available physical RAM: 3942.55 MB
Total Pagefile: 24371.6 MB
Available Pagefile: 22269.67 MB
Total Virtual: 131072 MB
Available Virtual: 131071.78 MB

==================== Drives ================================

Drive c: (Acer) (Fixed) (Total:449.09 GB) (Free:385.59 GB) NTFS
Drive e: (32GB) (Removable) (Total:29.1 GB) (Free:29.09 GB) FAT32

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 466 GB) (Disk ID: 7A2B461D)

Partition: GPT Partition Type.

========================================================
Disk: 1 (MBR Code: Windows 7 or 8) (Size: 29 GB) (Disk ID: 010E1C7A)
Partition 1: (Active) - (Size=29 GB) - (Type=0C)

==================== End Of Log ============================