System Information (local) -------------------------------------------------------------------------------- computer name: JOSE-PC windows version: Windows 7 Service Pack 1, 6.1, build: 7601 windows dir: C:\Windows Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., AM1M-A CPU: AuthenticAMD AMD Athlon(tm) 5150 APU with Radeon(tm) R3 AMD586, level: 22 4 logical processors, active mask: 15 RAM: 3688861696 total -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Sat 30/07/2016 11:31:04 a.m. GMT your computer crashed crash dump file: C:\Windows\Minidump\073016-17628-01.dmp This was probably caused by the following module: ntfs.sys (Ntfs+0x40D8) Bugcheck code: 0x24 (0x190477, 0xFFFFF880059FB508, 0xFFFFF880059FAD60, 0xFFFFF88001257AA5) Error: NTFS_FILE_SYSTEM file path: C:\Windows\system32\drivers\ntfs.sys product: Sistema operativo Microsoft® Windows® company: Microsoft Corporation description: Controlador del sistema de archivos NTFS Bug check description: This indicates a problem occurred in the NTFS file system. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. On Sat 30/07/2016 11:31:04 a.m. GMT your computer crashed crash dump file: C:\Windows\memory.dmp This was probably caused by the following module: ntfs.sys (Ntfs+0x40D8) Bugcheck code: 0x24 (0x190477, 0xFFFFF880059FB508, 0xFFFFF880059FAD60, 0xFFFFF88001257AA5) Error: NTFS_FILE_SYSTEM file path: C:\Windows\system32\drivers\ntfs.sys product: Sistema operativo Microsoft® Windows® company: Microsoft Corporation description: Controlador del sistema de archivos NTFS Bug check description: This indicates a problem occurred in the NTFS file system. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- 2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.