MiniToolBox by Farbar Version: 17-06-2016 Ran by Admin (administrator) on 16-02-2018 at 15:08:23 Running from "E:\" Microsoft® Windows Vista™ Home Basic (X86) Model: Satellite L45 Manufacturer: TOSHIBA Boot Mode: Normal *************************************************************************** ========================= Flush DNS: =================================== Windows IP Configuration Successfully flushed the DNS Resolver Cache. ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is set. "Reset IE Proxy Settings": IE Proxy Settings were reset. ========================= FF Proxy Settings: ============================== "Reset FF Proxy Settings": Firefox Proxy settings were reset. ========================= Hosts content: ================================= 127.0.0.1 localhost ========================= IP Configuration: ================================ Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected) Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter = Betty (Media disconnected) # ---------------------------------- # IPv4 Configuration # ---------------------------------- pushd interface ipv4 reset set interface luid=loopback_0 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled set interface luid=ethernet_4 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled set interface luid=wireless_2 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled popd # End of IPv4 configuration Windows IP Configuration Host Name . . . . . . . . . . . . : Bobs-Laptop Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Betty: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter #3 Physical Address. . . . . . . . . : 00-16-44-17-C6-42 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC Physical Address. . . . . . . . . : 00-1D-60-F1-EB-19 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{6D4CEE22-AF06-468F-8DC1-87A27A1BF866} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Server: UnKnown Address: 127.0.0.1:53 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. Ping request could not find host google.com. Please check the name and try again. Server: UnKnown Address: 127.0.0.1:53 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. Ping request could not find host yahoo.com. Please check the name and try again. Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms =========================================================================== Interface List 12 ...00 16 44 17 c6 42 ...... Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter #3 8 ...00 1d 60 f1 eb 19 ...... Realtek RTL8139/810x Family Fast Ethernet NIC 1 ........................... Software Loopback Interface 1 15 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface 16 ...00 00 00 00 00 00 00 e0 isatap.{6D4CEE22-AF06-468F-8DC1-87A27A1BF866} 13 ...00 00 00 00 00 00 00 e0 6TO4 Adapter =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 1 306 ff00::/8 On-link =========================================================================== Persistent Routes: None ========================= Winsock entries ===================================== Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation) Catalog5 02 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog5 03 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation) Catalog5 04 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation) Catalog5 05 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation) Catalog5 06 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation) Catalog9 01 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 02 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 03 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 04 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 05 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 06 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 07 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 08 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 09 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 10 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 11 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 12 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 13 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 14 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 15 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 16 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 17 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 18 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 19 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 20 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 21 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 22 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) Catalog9 23 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation) ========================= Event log errors: =============================== Application errors: ================== Error: (02/16/2018 12:26:43 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/15/2018 10:16:04 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/15/2018 08:05:43 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/15/2018 05:15:00 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/15/2018 08:29:18 AM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/14/2018 07:12:10 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/14/2018 06:10:35 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/14/2018 05:29:37 PM) (Source: VSS) (User: ) Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process. Operation: Gathering Writer Data Context: Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Name: System Writer Writer Instance ID: {24c2f38c-2c73-4b71-b469-0ca3f0bbab6e} Error: (02/14/2018 03:33:51 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. Error: (02/12/2018 04:35:03 PM) (Source: WerSvc) (User: ) Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9. System errors: ============= Error: (02/16/2018 01:10:29 PM) (Source: ipnathlp) (User: ) Description: The DHCP allocator has disabled itself on IP address 10.0.0.9, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope. Error: (02/16/2018 01:10:29 PM) (Source: ipnathlp) (User: ) Description: The ICS_IPV6 failed to configure IPv6 stack. Error: (02/16/2018 01:10:28 PM) (Source: ipnathlp) (User: ) Description: The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error. Error: (02/16/2018 11:28:35 AM) (Source: DCOM) (User: NT AUTHORITY) Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC) Error: (02/16/2018 11:27:47 AM) (Source: DCOM) (User: NT AUTHORITY) Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC) Error: (02/16/2018 11:26:47 AM) (Source: Print) (User: NT AUTHORITY) Description: The print spooler failed to share printer EPSON WF-2540 Series (FAX) with shared resource name EPSON WF-2540 Series (FAX). Error 2114. The printer cannot be used by others on the network. Error: (02/16/2018 11:26:47 AM) (Source: Print) (User: NT AUTHORITY) Description: The print spooler failed to share printer WF-2540 Series(Network) with shared resource name WF-2540 Series(Network). Error 2114. The printer cannot be used by others on the network. Error: (02/16/2018 11:26:44 AM) (Source: Microsoft-Windows-TaskScheduler) (User: NT AUTHORITY) Description: 2147942402 Error: (02/16/2018 11:26:39 AM) (Source: EventLog) (User: ) Description: The previous system shutdown at 11:25:43 AM on 2/16/2018 was unexpected. Error: (02/16/2018 10:49:55 AM) (Source: DCOM) (User: NT AUTHORITY) Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC) Microsoft Office Sessions: ========================= Error: (02/16/2018 12:26:43 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/15/2018 10:16:04 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/15/2018 08:05:43 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/15/2018 05:15:00 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/15/2018 08:29:18 AM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/14/2018 07:12:10 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/14/2018 06:10:35 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/14/2018 05:29:37 PM) (Source: VSS)(User: ) Description: 0x80070005 Operation: Gathering Writer Data Context: Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Name: System Writer Writer Instance ID: {24c2f38c-2c73-4b71-b469-0ca3f0bbab6e} Error: (02/14/2018 03:33:51 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 Error: (02/12/2018 04:35:03 PM) (Source: WerSvc)(User: ) Description: 8014FFF9 CodeIntegrity Errors: =================================== Date: 2017-12-09 16:52:22.676 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.629 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.567 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.520 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.473 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.427 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.146 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.099 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.052 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. Date: 2017-12-09 16:52:22.005 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. =========================== Installed Programs ============================ ABBYY FineReader 9.0 Sprint (HKLM\...\{F9000000-0018-0000-0000-074957833700}) (Version: 9.01.513.58212 - ABBYY) Hidden ABBYY FineReader 9.0 Sprint (HKLM\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY) Accessibility (HKLM\...\{2C544254-39F2-4ACA-B779-ABF7297C96CF}) (Version: 1.39.0.19 - TOSHIBA) Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}) (Version: 1.0 - Microsoft Corporation) Hidden ATK Hotkey (HKLM\...\{3912D529-02BC-4CA8-B5ED-0D0C20EB6003}) (Version: 1.00.0012 - ATK) AVG 2016 (HKLM\...\{AE3CE485-0996-413D-A897-D2F80D44982D}) (Version: 16.0.4776 - AVG Technologies) Hidden CD/DVD Drive Acoustic Silencer (HKLM\...\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}) (Version: 2.01.03 - TOSHIBA) Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation) DVD MovieFactory for TOSHIBA (HKLM\...\{F214EAA4-A069-4BAF-9DA4-4DB8BEEDE485}) (Version: 5.3 - Ulead Systems, Inc.) Epson Connect Printer Setup (HKLM\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.3.0 - SEIKO EPSON CORPORATION) EPSON Connect version 1.0 (HKLM\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.) Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION) Epson Event Manager (HKLM\...\{44F72193-F59C-4303-BAE8-E3E4BC1C122C}) (Version: 3.01.0003 - Seiko Epson Corporation) Epson E-Web Print (HKLM\...\{896667C8-53F8-47B8-B6B0-B113B10F05BC}) (Version: 1.20.0000 - SEIKO EPSON CORPORATION) Epson FAX Utility (HKLM\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.30.00 - SEIKO EPSON CORPORATION) Epson PC-FAX Driver (HKLM\...\EPSON PC-FAX Driver 2) (Version: - ) EPSON Printer Finder (HKLM\...\{B8ECD0D3-AE08-4891-B6C7-32F96B75EB6C}) (Version: 1.0.0 - SEIKO EPSON CORPORATION) EPSON Scan (HKLM\...\EPSON Scanner) (Version: - Seiko Epson Corporation) Epson Software Updater (HKLM\...\{7BAC3F7A-B963-468E-982E-B5608A87408D}) (Version: 4.4.4 - SEIKO EPSON CORPORATION) EPSON WF-2540 Series Printer Uninstall (HKLM\...\EPSON WF-2540 Series) (Version: - SEIKO EPSON Corporation) EpsonNet Print (HKLM\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION) Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.) Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.) Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden Intel(R) Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: - ) Intel(R) Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version: - ) Java(TM) SE Runtime Environment 6 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160000}) (Version: 1.6.0.0 - Sun Microsystems, Inc.) Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes) Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version: - Microsoft Corporation) Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation) Mozilla Firefox 52.5.3 ESR (x86 en-US) (HKLM\...\Mozilla Firefox 52.5.3 ESR (x86 en-US)) (Version: 52.5.3 - Mozilla) MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation) Picasa 3 (HKLM\...\Picasa 3) (Version: 3.9 - Google, Inc.) QuickBooks Financial Center (HKLM\...\{890EF3F8-742F-46BD-9E8E-084B3A1F4364}) (Version: 1.00.0000 - Intuit Inc.) Realtek 8139 and 8139C+ Ethernet Network Card Driver for Windows Vista (HKLM\...\{AE46ABD3-D625-467F-B5A7-8D3FFF077F0D}) (Version: 1.00.0000 - Realtek) Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5449 - Realtek Semiconductor Corp.) Roxio EasyWrite Reader (HKLM\...\Roxio MRFilter) (Version: - ) swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.0.3.0 - Synaptics) TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.00.03 - ) TOSHIBA ConfigFree (HKLM\...\{78C6A78A-8B03-48C8-A47C-78BA1FCA2307}) (Version: 7.00.32 - TOSHIBA) TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.0.0.8 - TOSHIBA Corporation) TOSHIBA DVD PLAYER (HKLM\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 1.10.07 - TOSHIBA Corporation) TOSHIBA Extended Tiles for Windows Mobility Center (HKLM\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version: 1.01.00 - TOSHIBA Corporation) TOSHIBA Games (HKLM\...\WildTangent toshiba Master Uninstall) (Version: TOSH0501 - WildTangent) Toshiba Registration (HKLM\...\{C53D16CC-E56F-47B8-906E-70AAF8EABB4F}) (Version: 1.00.0000 - Datalode Inc.) TOSHIBA SD Memory Utilities (HKLM\...\{EBFF48F5-3CFA-436F-8FD5-94FB01D3A0A7}) (Version: 1.8.1.1 - TOSHIBA) TOSHIBA Software Modem (HKLM\...\TOSHIBA Software Modem) (Version: 2.1.77 (SM2177ALD04) - Agere Systems) TOSHIBA Software Upgrades (HKLM\...\{425A2BC2-AA64-4107-9C29-484245BBEA05}) (Version: 4.2 - TOSHIBA) TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version: - ) TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version: - ) TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version: - ) Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.) Windows Media Encoder 9 Series (HKLM\...\Windows Media Encoder 9) (Version: - ) Windows Resource Kit Tools - SubInAcl.exe (HKLM\...\{D3EE034D-5B92-4A55-AA02-2E6D0A6A96EE}) (Version: 5.2.3790.1164 - Microsoft Corporation) ========================= Devices: ================================ Name: Built-in Infrared Device Description: Built-in Infrared Device Class Guid: {6bdd1fc5-810f-11d0-bec7-08002be2092f} Manufacturer: (Standard Infrared Port) Service: irsir Device ID: ROOT\UNKNOWN\0000 Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. ========================= Memory info: =================================== Percentage of memory in use: 37% Total physical RAM: 3062.44 MB Available physical RAM: 1900.81 MB Total Virtual: 6304.57 MB Available Virtual: 5218.47 MB ========================= Partitions: ===================================== 1 Drive c: (SQ004525V02) (Fixed) (Total:73.06 GB) (Free:43.91 GB) NTFS 3 Drive e: (Lexar) (Removable) (Total:14.9 GB) (Free:14.87 GB) FAT32 ========================= Users: ======================================== User accounts for \\BOBS-LAPTOP Admin Administrator Betty Tremblay Guest ========================= Minidump Files ================================== C:\Windows\Minidump\Mini021018-01.dmp C:\Windows\Minidump\Mini091917-01.dmp C:\Windows\Minidump\Mini102717-01.dmp **** End of log ****